Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Why use third-party marketing automation instead of native CRM tools?

  Though many CRM platforms offer native marketing automation tools, many organizations find it beneficial to use a third-party application, such as Eloqua or Marketo. Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support. Continue Reading

• Why it is important to buy the right size HRMS software

  HRMS software is not one-size-fits-all. Smaller and larger organizations have different budgets and needs that will determine what is realistic without breaking the bank. Continue Reading

• A glimpse into the future of AI enterprise applications

  Hands-on experience building bots on the Azure cloud and briefings from Microsoft experts show that the future of AI is here, and it's more user-friendly than you might expect. Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined. Continue Reading

• Weigh VMware Workspace One pricing against its benefits

  VMware Workspace One is one of the leading workspace products, but it can be a steep investment. Determine whether the price tag will be worth it for your organization.Continue Reading

• Navigate the challenges of VDI licensing

  Finding the right VDI license plan can be difficult. Navigate some of the major challenges of VDI licensing, and learn how to overcome them in VMware Horizon View.Continue Reading

• The benefits of implementing RPA in finance

  Now is the chance to begin transforming your company's finance department by implementing RPA, which can automate the tedious, manual tasks that are keeping it from evolving.Continue Reading

• How does Microsoft Power Platform stack up against SharePoint?

  Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.Continue Reading

• Microsoft Teams has HIPAA collaboration compliance benefits, risks

  Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind.Continue Reading

• Digital transformation technologies power CX makeovers

  Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.Continue Reading

• Indiana University virtualization pro talks VDI management

  Stephanie Cox helped to create Indiana University's award-winning virtual environment for staff and students. Here, she discusses lessons learned and VDI management challenges.Continue Reading

• A deep dive into Oracle Adaptive Intelligent Apps

  Oracle Vice President Melissa Boxer provides details on how Oracle Adaptive Intelligent Applications take 'repetitive and mundane' ERP and supply chain tasks off people's hands.Continue Reading

• Prepackaged vs. DIY: Which video conferencing system is best?

  Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business.Continue Reading

• Businesses see increasing importance of video conferencing

  Video chat is another channel for businesses to interact with employees and customers. Learn why businesses are placing increasing importance on video conferencing and about its effects on CX.Continue Reading

• How do Salesforce Next Best Action and Prediction Builder differ?

  The Salesforce Einstein Prediction Builder and Next Best Action components look similar to the untrained eye, but each product works in a different manner.Continue Reading

• When on-premises VDI deployments trump cloud applications

  Desktop as a service lessens IT management, but sacrifices granular control. Check out this handbook to learn more about cloud desktops vs. on-premises VDI.Continue Reading

• VDI applications maintain many use-case advantages over DaaS

  DaaS is growing rapidly, but on-premises VDI holds an edge in use cases that require granular control, network stability, application flexibility, OS licensing and secure data.Continue Reading

• Cattlemen group uses Google AI to build a chatbot

  Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.Continue Reading

• PTC headquarters follows open-plan digital workplace strategy

  Moving from suburb to booming Boston Seaport District required a huge HR change management effort and interior design that ensures the right ratio of collaborative and private space.Continue Reading

• Fluid Framework opens the door to new Microsoft capabilities

  Fluid Framework provides multiuser co-authoring capabilities -- offering never-seen-before flexibility. It also has the potential for adoption by outside vendors.Continue Reading

• What does digital transformation in finance really mean?

  Digital technology can transform finance processes and create better data to drive revenue and customer satisfaction. So what's holding back digital transformation?Continue Reading

• AI in cameras adds innovation to enterprise video conferencing

  Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services.Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.Continue Reading

• Why do mobile admins need Android Enterprise management?

  Google is pushing Android Enterprise management and deprecating Device Admin features. Find out why IT should fall in line and migrate to Android Enterprise.Continue Reading

• What IT should know about the Microsoft Office app for Windows 10

  Microsoft released a new Microsoft Office app during an update to Windows 10. Learn about the changes that this new app brings and how to take advantage of its features.Continue Reading

• What you need to know about Flow Designer vs. Flow Builder

  Salesforce Flow Designer is on the way out, Flow Builder is in -- sort of. The new update includes features that may not make a big difference for developers.Continue Reading

• New video conferencing tools driven by vendor partnerships

  Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.Continue Reading

• Consider these factors for the device-as-a-service model

  IT professionals looking into device as a service should evaluate how the model can fit into their organization. Learn about the benefits of the device-as-a-service model.Continue Reading

• Pega Cloud is Pegasystems' preferred platform

  In a Q&A, Alan Trefler, Pegasystems CEO and chess master, ruminates about the cloud, the symbiotic relationship between chess and AI, AI inflation, and the pivot to CX.Continue Reading

• Slack collaboration helps Ford, Wayfair build employee trust

  Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders.Continue Reading

• What are the pros and cons of open source e-commerce platforms?

  Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks.Continue Reading

• Job scraping a Catch-22 for expanding, muddying candidate pool

  Job boards often scrape postings from other sites, enabling access to a wider range of applicants. It can also return false positives for titles that cross over to different industries.Continue Reading

• Customer experience management enhances branding and success

  Customer retention depends on a good customer experience. CX management provides a 360-degree view of customers so buyers must find the right platform to match their needs.Continue Reading

• Vendors step up efforts to marry blockchain and ERP

  Companies are working on enabling their ERP platforms to support the distributed ledger technology, along with courting partners and consortiums to create industry-specific solutions.Continue Reading

• Weigh the Citrix Workspace cost against its benefits

  Citrix Workspace is one of the leading workspace products, but it can be a steep investment. Determine whether the price tag will be worth it for your organization.Continue Reading

• Test your knowledge of supply chain management basics and key terms

  To gain a better understanding of supply chain management, take this 13-question quiz and ensure you have a firm grasp of the key terms and processes it encompasses.Continue Reading

• Windows 7 migration presents IT with an opportunity to modernize

  Moving on from Windows 7 is still a necessity for more than one-third of organizations, and if done correctly, an OS migration can help modernize and secure your organization.Continue Reading

• How to choose marketing automation software

  Learn how to improve your organization's marketing efficiency and assess which offerings from top marketing automation vendors will best meet your business needs.Continue Reading

• Why the UCC market needs AI to improve the user experience

  The future of work is increasingly remote as employees work across branch offices, cities and time zones. Consequently, unified communications and collaboration technology needs to provide users ...Continue Reading

• ERP and blockchain work together for complex, multiparty transactions

  Blockchain -- the immutable, distributed ledger technology -- is well on its way to strengthening the multiparty transactions that fuel complex supply chain networks.Continue Reading

• Best smartphone for business use relies on many key factors

  Operating systems and security protection are among the key considerations when companies select smartphones for business use. Learn more about device options and decision points.Continue Reading

• Win10 Minimum Hardware Requirements Get Interesting

  Careful examination of changes to CPU details show that with version 1903, Win10 minimum hardware requirements get interesting. Simply put, newer CPUs deliver more advanced features and functions.Continue Reading

• UCaaS vs. CCaaS: Weighing communications architecture integrations

  More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.Continue Reading

• X1 Carbon Extreme 6-Core Really Flies

  If you're looking for a serious, capable road/travel laptop, be aware that the Lenovo X1 Carbon Extreme 6-Core really flies. For $2.5-3.0K you can get performance on par with a reasonably capable ...Continue Reading

• 4 use cases for Macs in the enterprise

  Microsoft Windows is typically regarded as the go-to enterprise desktop, but IT shouldn't rule out macOS. Consider four reasons to run macOS in the enterprise.Continue Reading

• Assess a combined VoIP and unified communications framework

  Learn how to determine your organization's need for VoIP technology and UC functionality and to evaluate products from top VoIP vendors to find the right fit.Continue Reading

• Advanced self-service platforms open new customer frontiers

  Self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Learn what works, what doesn't and what needs improvement.Continue Reading

• AI customer self-service platforms show analytical maturity

  AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior.Continue Reading

• Phablet vs. tablet: How can IT determine which option is best?

  For mobile endpoints, IT must determine the best choice of phablet vs. tablet. IT should examine the strengths and weaknesses of each device type before making a choice.Continue Reading

• 7 features of CX management tools to consider

  Using CEM tools can help companies monitor, improve and manage the customer experience. Read on to learn what to look for when choosing CEM tools.Continue Reading

• 4 use cases for Linux desktops in the enterprise

  Linux OS isn't as popular as Windows, but it still offers a variety of benefits, including flexibility and heightened security. Delve into these use cases for Linux desktops.Continue Reading

• Samsung Consumer Drivers OEM Friendly

  Because my new Lenovo loaner laptops include OEM model NVMe drives, I find myself asking are Samsung consumer drivers OEM friendly? In my case, at least, the answer turns out to be "Yes!"Continue Reading

• What are the roles of 3PL and 4PL in supply chain management?

  Third-party logistics providers have long been part of warehouse and transportation operations, but 4PLs are also in the mix. How can they improve your supply chain together?Continue Reading

• Virtual application delivery methods to know

  It can be intimidating to choose the best virtual application delivery method. Take a look at the different options to determine the best one for your organization.Continue Reading

• 3 mobile device deployment questions IT pros should ask

  IT pros should be aware of different considerations when choosing mobile devices. Here's a quick guide on what questions to ask about mobile device deployment plans.Continue Reading

• Test your knowledge of speech technology applications

  Speech technology applications are integrated into everything, from contact centers to email platforms. Take our quiz to find out how much you know about this growing technology segment.Continue Reading

• Benefits of mobile passwordless authentication

  With an authentication method for mobile devices that goes beyond password and username credentials, IT can prevent social engineering attacks, while maintaining device usability.Continue Reading

• How to navigate a sea of UEM vendors

  The UEM market is relatively new and, therefore, confusing to navigate. But, with an analysis of what's out there, IT can begin to understand which product is the best fit.Continue Reading

• Mating season for SaaS financials and business processes

  Integrating SaaS financials with business processes like HR, CRM and supply chains can immediately provide companies with valuable insights in a centralized location.Continue Reading

• SaaS enterprise financial applications inspire one platform

  Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.Continue Reading

• ERP alternatives are small but powerful systems for SMB manufacturers

  Small manufacturers that want full-functioning ERP systems don't have to go to the major vendors, as smaller ERP companies offer cost-effective systems and more personal service.Continue Reading

• Gaming company boosts call center employee engagement

  Gaming company Electronic Arts boosts customer experience by using a design thinking strategy to improve the employee experience in call centers.Continue Reading

• SIP protocol primer: Learn the SIP basics

  With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it.Continue Reading

• Marketing automation tools deliver personalization, customer focus

  When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing.Continue Reading

• Ensure a good customer experience with CEM software

  CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include.Continue Reading

• Maximize and manage customer experience with CEM tools

  CEM software provides the technological support necessary to successfully manage the customer experience. Discover the extensive benefits the right platform can provide.Continue Reading

• Make marketing automation software choices to fit business needs

  Examine what core features leading marketing automation software vendors -- including Adobe, HubSpot and Oracle -- and CRM vendors -- including Microsoft, Salesforce and SAP -- offer.Continue Reading

• Business collaboration strategies differ between IT and LOBs

  IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.Continue Reading

• VoIP systems deliver advanced telephony and UC features

  Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support.Continue Reading

• How does the cloud offer new contact center capabilities?

  Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.Continue Reading

• Trends to follow: Voice SEO and CX personalization

  Voice and personalization are CX trends to follow as businesses place more emphasis on customer experience, according to analysts at Oracle's Modern Customer Experience conference.Continue Reading

• Choosing between single- vs. multivendor strategy for CRM

  There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here.Continue Reading

• End-user security training quiz for IT pros

  When it comes to social engineering attacks, there is no better method to improve security than training users. Find out if you're ready with this quiz.Continue Reading

• HR chatbot limitations include immaturity, weak implementation

  Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment.Continue Reading

• The pros and cons of customer service AI

  AI is growing deep roots into cloud-based support services, but there remains a question of whether it can provide the empathy and understanding that brand loyalty requires.Continue Reading

• How EDR tools can improve endpoint security

  IT should be constantly re-evaluating security tool choices. Endpoint detection and response tools, for example, can be a good option to improve endpoint security.Continue Reading

• DaaS providers faced with new delivery option

  Microsoft's Windows Virtual Desktop ups the ante on DaaS with multisession Windows 10 desktops. Increased competition could encourage other DaaS providers to innovate.Continue Reading

• How can IT consolidate UEM and IAM tools?

  As UEM tools begin to add IAM features and vice versa, IT should consider ways to bridge the gap. Determine how to combine the capabilities of each tool.Continue Reading

• AI improves the HR hiring process for recruiters, candidates

  Companies can benefit from using AI in the hiring process to target applicants that an ATS might overlook or to direct candidates to other positions they may qualify for.Continue Reading

• Benefits of multi-user Windows 10 in Windows Virtual Desktop

  Windows Virtual Desktop could be a game-changer in the DaaS market with the introduction of multi-user Windows 10. Understand the pros and cons of this new service.Continue Reading

• Use IT help desk tools to resolve and prevent IT incidents

  The software that manages the IT help desk helps admins track, monitor and resolve incidents to optimize the benefits that these very platforms provide to their organizations.Continue Reading

• 3 ways the data scientist role benefits CX teams

  CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can.Continue Reading

• Cloud migration planning key to successful UCaaS deployment

  Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.Continue Reading

• What are some applications of AI in content management?

  Content management systems in the healthcare and legal industries use AI to automate tasks, saving businesses the time and money spent on employees to do the same work.Continue Reading

• 4 Office 365 collaboration tools that mirror SharePoint

  In order to convince users to move away from SharePoint, Microsoft has built Office 365 collaboration tools that improve upon the legacy platform's core capabilities.Continue Reading

• Mature UC market drives innovation at Enterprise Connect 2019

  The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.Continue Reading

• 9 killer use cases for CMS blockchain

  Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.Continue Reading

• Integrating business processes with SaaS financial applications

  Organizations should consider integrating business processes, such as HR and supply chain, with SaaS financial applications to attain better business alignment and better results.Continue Reading

• AAA discovers benefits of Salesforce Service Cloud software

  Using Salesforce Live Agent and Salesforce Service Cloud, AAA Carolinas increased member engagement by 330% and reduced service response time by 54%.Continue Reading

• Learn which cloud ERP system can best benefit your company

  Explore all aspects of cloud ERP software -- including pros and cons, use cases and top vendors -- to discover if your company will benefit from moving into the cloud.Continue Reading

• Improve VDI load balancing for Hyper-V deployments

  Managing virtual machine workloads is one of the crucial aspects of VDI management on Hyper-V hosts. The preferred method is Microsoft's dynamic load balancing.Continue Reading

• Evaluating modern VoIP technology and platforms for businesses

  VoIP platform technology provides the foundation for modern unified communications tools, which evolved from analog to digital voice systems that operate on IP networks.Continue Reading

• VoIP platforms offer a wide range of benefits to the enterprise

  Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.Continue Reading

• 5 ERP trends the C-suite should keep an eye on

  ERP has been around for decades, but technology development is not stagnant. Here are some of the biggest ERP trends taking shape in 2019.Continue Reading

• How to select the best ECM platform for your company

  Discover the benefits, drawbacks and primary features of enterprise content management tools to help make a final buying decision.Continue Reading

• How app layering can overcome app virtualization challenges

  App layering allows IT to manage applications independently. Learn about the other benefits of app layering and how it differs from application virtualization.Continue Reading