Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Compare Citrix Virtual Apps and Desktops vs. WVD

  It's difficult to know exactly how Citrix's and Microsoft's virtual desktop offerings stack up against one another, but this article compares WVD vs. Citrix based on several factors. Continue Reading

• Bersin sees HR tech market shifting to 'systems of design'

  In this podcast, analyst Josh Bersin explains how HR technology is evolving to favor tools for customizing and improving the post-pandemic employee experience. Continue Reading

• Facilities planners, managers look to cloud enterprise platforms

  AI, analytics, collaboration software and advanced HVAC technology help reconfigure and manage safe and flexible workplace environments for employees returning to the office. Continue Reading

• 4 Windows Virtual Desktop management limitations

  WVD management isn't all the way there yet, despite Microsoft expanding its offering over the past year. Some capabilities still aren't as extensive as Citrix and VMware's offerings. Continue Reading

• A real-life example of the self-distribution supply chain model

  A self-distribution approach to supply chain management can help a company lower the risk of disruption. Learn how Ahold Delhaize USA is doing just that. Continue Reading

• Future workplace planning emphasizes collaboration, flexibility

  ServiceNow's Kevin Nanney discusses the technologies businesses are implementing to smartly manage and reshape their offices into flexible, collaborative neighborhood workspaces.Continue Reading

• Explore 4 team collaboration apps and emerging competitors

  Team collaboration apps have redefined the UC market. Discover how the leading products compare on calling features, video conferencing support and pricing.Continue Reading

• HR technology platforms advance return-to-office plans

  ServiceNow's Kevin Nanney discusses the tools and technologies businesses are implementing to ensure worker safety, boost employee engagement and consolidate digital workflows.Continue Reading

• Hybrid workplace model starts with meeting rooms, video

  The hybrid workplace is the future as not everyone will return to the office full time. Learn how IT leaders at Enterprise Connect Virtual are using UC to support a hybrid workplace model.Continue Reading

• Companies eye CPaaS, RCS business messaging to expand reach

  RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.Continue Reading

• 5 COVID-19 vaccine rollout lessons for supply chain leaders

  The effort and coordination required to deliver COVID-19 vaccines to people across the globe provides powerful lessons. Here are five.Continue Reading

• Top 5 personalized marketing examples and their takeaways

  Personalization is a marketing tactic that is easy to get wrong. Learn from the best with five examples of successful campaigns that used personalization.Continue Reading

• New features in demand for collaboration technology

  Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features.Continue Reading

• What are the benefits of vendor-agnostic UC hardware?

  Organizations that want to switch UC platforms without sacrificing hardware investments can find benefits in vendor-agnostic UC hardware. But the benefits can come with tradeoffs.Continue Reading

• 8 essential ERP vendor evaluation criteria

  Preparing for the ERP vendor selection process is key to success. Here's some criteria you need to ensure that you choose the right software for your organization.Continue Reading

• Consider moving from ECC to S/4HANA sooner rather than later

  Reinventing your business processes and revamping your ERP system is not as simple as pushing a button, but an S/4HANA conversion may not be as risky as you think. Here's why.Continue Reading

• Was your workplace Black History Month a success?

  Creating a successful Black History Month at work requires understanding what to do -- and what not to do. Take this time to uncover what you did right and wrong.Continue Reading

• 5 assets working mothers bring to the workplace

  Mothers are an important -- and often undervalued -- sector of the workforce and offer a number of assets. Learn why HR and managers should work to keep them on staff.Continue Reading

• SAP cloud migration effort enters new, accelerated phase

  With strong cloud growth already on the books and the new Rise program enticing customers to S/4HANA Cloud, 2021 could be the year SAP finally breaks from its on-premises past.Continue Reading

• Samsung Quick Share will support Windows 10 use

  Samsung's Quick Share file service is set to gain Windows 10 support, and it may help Samsung device users quickly transfer files for common workflows.Continue Reading

• UCaaS key to hybrid workplace technology when offices reopen

  As companies begin to ask their employees to return to the office for at least part of the time, a suitable hybrid workplace technology foundation is critical.Continue Reading

• Employee wellness vs. employee well-being: The differences

  The terms 'employee wellness' and 'employee well-being' are sometimes used interchangeably, but many consider them to be different. Here's what you should know.Continue Reading

• 8 benefits of a warehouse management system

  A warehouse management system has the potential to save your company money and help improve warehouse efficiency. Learn how a WMS can benefit your company.Continue Reading

• Fueled by new technologies, the future of supply chains is here

  An army of digital technologies like AI, IoT, bots and blockchain will reshape supply chains and add resiliency and transparency in the wake of the pandemic. Learn how.Continue Reading

• The pros and cons of custom home collaboration devices

  Home collaboration devices can help employees remain more productive. But make sure to carefully consider the drawbacks before buying dedicated hardware.Continue Reading

• WebRTC standard designation highlights technology's evolution

  The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard.Continue Reading

• Top 5 warehouse technology trends for 2021

  Effective warehouse management has become even more critical. Learn which technologies are most important to creating efficiency and gaining a competitive edge.Continue Reading

• Top 5 digital experience platforms of 2021

  Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider.Continue Reading

• Evaluating Direct Routing for Microsoft Teams telephony

  Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner.Continue Reading

• Buyers, don't overlook small and midsize ERP providers

  Acumatica, Epicor, IFS and the Salesforce platform ERPs are among lower-profile players that are keeping up with the big four in cloud options and technical innovation.Continue Reading

• Monitoring productivity of employees crosses privacy boundaries

  As remote work continues, organizations are looking for new ways to monitor productivity of employees. But they walk a fine line between employee monitoring and surveillance.Continue Reading

• Why your business needs to consider cloud-based ECM

  Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision.Continue Reading

• Compare SAP S/4HANA vs. SAP ECC: Five main differences

  As ECC users consider their options for the future, understanding how their current SAP ERP system compares to S/4HANA is critical. Here are some important differences.Continue Reading

• What is the role of the consultant in ERP vendor selection?

  When your company chooses an ERP vendor, an outside consultant can contribute in a number of ways. Here's what a consultant can help drive and what you should handle yourself.Continue Reading

• The best Windows tablets for business in 2021

  There are plenty of viable Windows tablets for business tasks, but each tablet has unique features and components that purchase decision-makers will have to evaluate.Continue Reading

• How can SAP Work Zone for HR help enable a digital workplace?

  Part of SAP SuccessFactors HXM, Work Zone for HR is a digital workspace meant to boost employee experience. Learn more about its features and functions.Continue Reading

• AR and VR in video conferencing offer post-pandemic benefits

  In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.Continue Reading

• IFS Field Service Management software: Overview, pros, cons

  IFS FSM software is meant to manage field staff and assets. Learn about its advantages and disadvantages and whether your company should put it on a vendor shortlist.Continue Reading

• Ensure phone system compliance with 911 regulations

  In this roundup of UC blogs, analysts discuss phone system compliance with 911 regulations, Pexip's private cloud video platform and the growth of intelligent assistants.Continue Reading

• What is SAP Field Service Management and what can it do?

  Organizations need to get more from their technicians and field workers, and SAP Field Service Management is meant to help. Learn what it can do.Continue Reading

• HR technology platforms support safe return to the office

  Office reopening plans that ensure employee safety, monitor employee health and keep employees informed may soon include preparations for COVID-19 vaccinations.Continue Reading

• What technology did HR need because of the pandemic in 2020?

  2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.Continue Reading

• The psychology of UX design: How design affects CX

  In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.Continue Reading

• Evaluate if Windows 10 needs third-party antivirus

  While Windows Defender, Microsoft's native antivirus for Windows 10 systems, is suitable for personal use, enterprise users may require a more comprehensive antivirus offering.Continue Reading

• How the Salesforce-Zoom integration benefits sales

  Video conferencing is now the primary form of communication for sales and marketing teams that rely heavily on meetings. The Salesforce Zoom integration increases efficiency.Continue Reading

• Will the pandemic drive further UCC industry consolidation?

  COVID-19 may drive further UCC industry consolidation as vendors look to develop new capabilities to support the communications needs created by remote and hybrid work.Continue Reading

• Remote work and AI drive the future of collaboration technology

  As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution.Continue Reading

• 3 critical employee experience technologies for the 'new normal'

  Since COVID-19 hit, HR leaders and their teams have pivoted to support the employee experience in new ways. Here's how technology has been critical to that support.Continue Reading

• Evaluating endpoints for an Asterisk-based phone system

  Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt.Continue Reading

• Use predictive analytics in manufacturing to gain insight

  Predictive analytics in manufacturing is a crucial part of a predictive manufacturing system. Learn about its promise, its drawbacks and why.Continue Reading

• UCaaS adoption rises as firms consolidate UC setups

  Cloud-based UC provides the agility, mobility and cost savings organizations need. The current trend to consolidating UC in the cloud, and as a service, will likely expand.Continue Reading

• What Qualtrics integration questions should IT ask of SAP?

  Qualtrics has certain technical integration challenges, and IT needs to address questions to uncover what they are and how they will affect the implementation. Here's a look.Continue Reading

• 2021 trends in video conferencing focus on flexibility

  Video conferencing took center stage as companies found ways to connect their dispersed workforce. For 2021, trends in video conferencing include how to make the technology more versatile, and more fun.Continue Reading

• 10 Dreamforce to You 2020 sessions for sales managers

  DreamTX -- part of the Dreamforce to You 2020 lineup -- will offer a variety of relevant sessions for attending sales managers. Here's a peek at 10 of those sessions.Continue Reading

• Why customer-centric design is crucial for CX

  In her book, '100 Things Every Designer Needs to Know About People,' Susan Weinschenk talks about why it is important for companies to know their audience to better design for them.Continue Reading

• 2021 trends driving the future of unified communications

  While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.Continue Reading

• Evaluating top MDMs for Android and iOS

  While most MDMs can handle both mobile OSes, IT professionals should be aware which platforms can handle Android or iOS better than others. Learn about these platforms below.Continue Reading

• What are the benefits of centralized SIP trunking?

  More efficient management and lower costs are just some of the advantages of centralized SIP trunking. Find out why it's better to place trunking components in one place.Continue Reading

• How to select the best Windows Virtual Desktop thin client

  While thin clients aren't the most feature-rich devices, they offer a secure endpoint for virtual desktop users. Learn how to evaluate different options for Windows Virtual Desktop.Continue Reading

• How has COVID-19 driven CPaaS API adoption?

  New CPaaS use cases are emerging as business requirements for digital communications services evolve in response to COVID-19.Continue Reading

• CPaaS market growth broadens amid new use cases

  While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs.Continue Reading

• 10 technologies to transform customer experience in 2021

  AI-powered technologies such as sentiment analysis, chatbots and real-time transcription can help customer service organizations improve the customer experience.Continue Reading

• Unit4 ERP cloud vision is impressive, but can it compete?

  With the upcoming Unit4 ERPx, the Netherlands-based vendor is again demonstrating its ambition to challenge the market leaders in highly modular, AI-driven SaaS ERP.Continue Reading

• Evaluating the iPhone 12 as a business phone

  Organizations that rely on mobile devices have likely considered the iPhone as a business phone for its users, so they should evaluate the latest enhancements with the iPhone 12.Continue Reading

• Apple debuts multi-user iPadOS sessions for enterprise users

  Shared iPad, previously exclusive to education, brings multi-user concepts to enterprise iPad use cases, and Apple admins should learn how it can support their organization.Continue Reading

• Transactional vs. relationship marketing: Key differences

  Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy.Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.Continue Reading

• How has Twilio SIP trunking disrupted the market?

  Making it easier for companies to deploy a SIP trunk was just part of Twilio's strategy. It was Twilio SIP trunking pricing that really changed the game.Continue Reading

• How UC technology supports long-term remote work

  Successful long-term remote work needs unified communications. Learn about the communications tools that organizations need to ensure effective employee communication.Continue Reading

• Unified communications analytics mature to verify business value

  There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case.Continue Reading

• 6 demand-generation strategies to drive business

  Among the demand-generation activities to increase awareness of a business's products and services are creating buyer personas and investing in content creation.Continue Reading

• How does Microsoft 365 extend Windows 7 support?

  Microsoft is ending its official support for Windows 7. However, Microsoft 365 customers have the option to extend support via continued Windows security updates.Continue Reading

• Predictive maintenance: Definition, benefits, example, strategy

  Predictive maintenance is a promising approach to monitoring equipment and preventing failures. Learn about the benefits of this approach and how to get started.Continue Reading

• IBM's Lisa Seacat DeLuca on being a woman in the tech industry

  IBM's master inventor Lisa Seacat DeLuca gives insight into promoting gender diversity. Learn why both official programs and informal outreach are so important.Continue Reading

• Evolving customer data platform features set sights on CX

  In pursuit of the perfect customer experience, CX pros increasingly look to CDPs to unify data and provide a deeper understanding of behavior patterns and buying habits.Continue Reading

• Slack's growth strategy faces the hurdle of paid users

  In this roundup of UC blogs, analysts discuss challenges to Slack's growth, enhancements to Avaya Spaces video and the drivers for UCC vendor consolidation.Continue Reading

• Customer data platform tools push personalization, privacy

  Evolving CDPs help companies unify the flood of consumer data collected from disparate sources, resulting in better customer insights and compliance with privacy regulations.Continue Reading

• When to use SCCM in the cloud with a CMG

  Organizations can run SCCM in the cloud with the help of a cloud management gateway. IT admins should determine if their organization fits within these use cases before deployment.Continue Reading

• Early days for digital twins in the supply chain

  A digital twin that solves every supply chain problem may not yet be a reality. Learn why and which types of projects are realistic for today.Continue Reading

• Whiteboard apps support virtual ideation for remote teams

  Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.Continue Reading

• How do NG911 standards make the technology superior to E911?

  NG911 standards mean more accurate location tracking for emergency calls on IP-based communications systems, and more efficient response by police, EMTs and firefighters.Continue Reading

• Consider adopting extended reality for improved CX

  Research shows that consumers are ready for extended reality when it comes to interacting with brands. Jason Cottrell explains why now is the time to consider adopting XR and AR.Continue Reading

• Data migration vs. data conversion: What are the differences?

  Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.Continue Reading

• How to navigate video conference recording privacy

  Video conferences are convenient for companies whose employees are working remotely due to COVID-19, but now they must determine how to deal with recording and privacy concerns.Continue Reading

• Microsoft and Amazon take on CPaaS market share

  The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.Continue Reading

• The disruptive impact of COVID-19 on warehouse automation

  The pandemic has had mixed effects on warehouse automation. Learn why this has been the case and what warehouse leaders say are important takeaways.Continue Reading

• Smartphones and laptops for business hinge on cost, use, apps

  Factors like cost, usage, applications, management, longevity and security figure in the selection of company-issued smartphones, laptops and printers for digital workers.Continue Reading

• Baseball team digitizes media, uses AI to uncover metadata

  The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans.Continue Reading

• Headless CMS powers personalized, omnichannel e-commerce

  As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption.Continue Reading

• 7 essential remote worker security policies for IT departments

  With the COVID-19 pandemic forcing so many to work remotely, IT admins need to update the security aspect of their organization's work-from-home policies to keep pace with this trend.Continue Reading

• Windows 10 system requirements for enterprise users

  IT pros must understand that their desktops' upgrade method, workload and other factors affect whether the Windows 10 system requirements are sufficient.Continue Reading

• Mobile wallet mania: Contactless payments are here to stay

  The COVID-19 pandemic has affected a lot of B2C industries and one aspect of customer experience that is likely permanently shifting is the increase in mobile wallet adoption.Continue Reading

• SharePoint Syntex automatically uncovers document metadata

  AI can help organizations automatically uncover metadata and tag documents. Discover how Microsoft's SharePoint Syntex achieves this using machine learning and machine teaching.Continue Reading

• Enterprises mull software-based business phone alternatives

  Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.Continue Reading

• Zoom Phone system users share their success stories and setbacks

  Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.Continue Reading

• Does Office 365 include Teams with enterprise licenses?

  There are numerous issues that come with licensing for Microsoft Teams, including this key question: Does Office 365 include Teams with the different Office 365 licenses?Continue Reading

• The evolution of customer service

  Today's customer service meets the consumer where and when it is convenient for them, with multiple contact channels, self-service and always-on coverage.Continue Reading

• Choosing the right collaboration suite for business

  Collaboration suites are an essential component of remote work, enabling teamwork throughout a distributed enterprise. Decide which option is best for your organization.Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important.Continue Reading

• UC presence evolves amid remote work revolution

  UC presence technology must evolve to be effective in today's world of remote work and multi-device communication. Learn how presence can adapt to new ways of working.Continue Reading