Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Four mobile app testing tools for enterprise developers

  App testing ensures that users have a good experience with a mobile app and searches out bugs. Tools make it easy to integrate this process as part of mobile app development. Continue Reading

• Tips and tricks for interacting with customers on social media

  To customers, all channels are equal: phone, email, voice, video, chat, text messaging and social media. But managing social media customer interactions can be thornier. Continue Reading

• Keys to customer engagement on social media CRM

  Responding to positive and negative customer inquiries on social media is important, industry experts say, and that can go far in retaining customers and promoting your brand. Continue Reading

• Explore the leading user profile management tools in-depth

  Profile management tools help admins keep tabs on users using cloud, migration and app virtualization. Discover the leading vendors with this in-depth overview of their products. Continue Reading

• How should IT evaluate application virtualization products?

  When picking an application virtualization tool, IT pros must understand the app types they are dealing with, determine their security needs and more. Continue Reading

• How the Microsoft Teams app can boost collaboration

  Microsoft Teams is an app users can work with to collaborate no matter where they're located. It comes as part of certain business-focused Office 365 subscriptions.Continue Reading

• Selecting a CRM cloud to host sales, service and marketing

  Azure, AWS and Google are popular public clouds. But not all CRM systems are interchangeable with each of them. Experts break down the decision-making process.Continue Reading

• Marketers face stiff challenges improving CRM capabilities

  Amid the proliferation of AI and cloud-based apps, marketers acknowledge and take partial blame for problems encountered along the way to improving their CRM capabilities.Continue Reading

• AI for customer service at the peril of personal relations

  AI tools in CRM help companies deliver hyper-personalized customer experiences but prevent customers from actually having personal interactions with service agents.Continue Reading

• Can low-code development benefit supply chain management?

  The low-code/no-code movement is exploding as it puts app development into the hands of business users. One possibly overlooked area for this technology is the supply chain.Continue Reading

• Is the lack of IIoT standards holding back industrial progress?

  Some companies are blazing forward in their efforts to implement industrial IoT, while the issue of standards causes some to hold back until there is more clarity.Continue Reading

• How can AI in mobile technology improve security?

  AI can help IT better detect mobile security threats, so determine how to take advantage of this nascent technology. Prep for AI-based systems to enter the mobile security market.Continue Reading

• Three questions to fuel a mobile app development project

  It's not cheap to build a mobile app, so IT pros should do their research first. Here's how to determine the cost and discover which tools and trends your organization should adopt.Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.Continue Reading

• On-premises contact center technology on the decline

  On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ...Continue Reading

• ECM gets a show of support from Zendesk Guide Enterprise

  Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production.Continue Reading

• Lifesize looks to make outfitting huddle rooms cheaper

  Lifesize has released a cloud-based device for wireless screen sharing. The vendor also previewed a video conferencing kit designed for outfitting huddle rooms for video conferencing.Continue Reading

• New Kronos headquarters design mirrors reinvention play

  Kronos is trying to redefine itself as a cloud company. The workforce management software vendor's new headquarters is meant to mirror that change.Continue Reading

• Cross-platform mobile app development is more viable than ever

  Organizations today support such a variety of devices that they need a way to deliver apps more seamlessly. Cross-platform development is a new reality that can help.Continue Reading

• LibreOffice 6.0 pushes for enterprise viability

  The debate of office suites may boil down to Microsoft Office vs. LibreOffice. The former is an expensive but consistent native suite, and the latter is third-party and free.Continue Reading

• Premium pay for technical CRM skills must reflect volatility

  Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM certification, according to Foote Partners' latest research.Continue Reading

• Explore new features of Android Pie

  Google released the public beta of Android's latest operating system, Android Pie, which includes new features for the enterprise. Discover what this latest version has to offer.Continue Reading

• Remote display protocols dictate virtual desktop experience

  Citrix, VMware and Microsoft all offer remote display protocols with their VDI products. Each one brings a little something different to the table.Continue Reading

• How IT can prevent mobile phishing attacks

  Mobile devices enable users to make crucial security decisions. Here's how IT can obtain more control to prevent phishing attacks from occurring in the first place.Continue Reading

• Workplace collaboration tool bolsters employee productivity

  The benefits of workplace collaboration tools trickle down to employee relationships, company growth, community engagement and training. Use this tip to choose the right tool.Continue Reading

• Open UC platforms improve communication workflow, but carry risks

  An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.Continue Reading

• Review Office 365 mobile app updates

  As Microsoft retires some of its mobile messaging-related services and improves others, the future of its mobile presence could be in one app -- the Outlook mobile app.Continue Reading

• Get the scoop on elastic application layers from Citrix

  IT pros can use Citrix Elastic Layering to target apps to specific users. However, it's important to know when and where to use Elastic Layering, as well the potential problems.Continue Reading

• Huge potential of video interview software comes with risks

  Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few doubt video's convenience as a data-rich vetting tool.Continue Reading

• Explore options for automatic device enrollment

  Enrolling mobile devices can be a hassle, especially for larger organizations. Explore these programs that can help automate the process and let IT focus on more important tasks.Continue Reading

• How will speech technologies integrate with UC apps?

  Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.Continue Reading

• Why mobile HR apps are key to engaging deskless workers

  Creating a positive experience for deskless workers rests partly on making HR-related tasks easier for them. Here's a look at how mobile technology can help.Continue Reading

• Windows Command Line Reference Observations

  By checking which commands work in PowerShell and which have PowerShell aliases, I compile an interesting set of Windows Command Line Reference observations.Continue Reading

• Find the right user profile management software

  Determine the right profile management platform for your company and take a close look at personalization, recovery, cloud, UEM and migration features.Continue Reading

• New age collaboration tools empower the future of ECM

  Document management, file-sharing and ECM platforms might represent 'ancient' 1990s technology, but AI and collaboration tools are breathing new life into old systems.Continue Reading

• Three companies display 3D printing advances

  Take a look at three printers from Nano Dimension, XJet, and HP demonstrated at the Rapid + TCT additive manufacturing conference that are prime examples of advances in 3D printing.Continue Reading

• Adding artificial intelligence bots to Cortana for Office 365

  AI bots aren't just for requesting songs and definitions anymore. As enterprises look for ways to bring virtual assistants into the workspace, Microsoft's Cortana stands ready.Continue Reading

• Dolby Voice Room conferencing product wins Network Innovation Award

  Dolby's new video conferencing product, Dolby Voice Room, targets the huddle room market, while touting high-end audio capabilities and ease of management.Continue Reading

• Cohesive AI in CRM strategies requires a singular 360 view

  Implementing and upgrading AI CRM marketing and sales capabilities requires a holistic, multipronged strategy that encompasses all departments and customer engagement channels.Continue Reading

• Top Windows 10 April 2018 Update features you need to know

  Microsoft's latest update to Windows 10 helps IT pros and users alike. On the user front, Focus Assist can help employees silence notifications while they work.Continue Reading

• How Conversational Queries aims to ease using Einstein Analytics data

  A new AI conversational feature from Salesforce lets users enter sales, service and marketing questions about timely customer data and build charts on their own in less time.Continue Reading

• Active shooter? Wildfires? HR's role in emergency notification systems

  Some HR departments have responsibility for notifying employees in a crisis, whether a natural disaster or man-made. They select, buy and deploy the emergency alert tools.Continue Reading

• Four Windows 10 migration tools to consider

  With the right tools -- such as the Windows ADK or MAP -- at their disposal, IT pros can take some of the headaches out of a move to Windows 10.Continue Reading

• Content, data services enable digital workplace transformation

  There's a lot of tech behind digital workplace transformations: middleware, application modernization, content and data services. Done right, it enables work-from-anywhere models.Continue Reading

• ECM, digital document management help energy company surge

  Sterling Energy can now expand its gas and water distribution services with a digital document management system that gives them real-time insight into business transactions.Continue Reading

• E-signature software market caters to contract-heavy industries

  How do electronic signature tools from DocuSign, eSignLive, Adobe Sign, SignNow and SignEasy stack up? A G2 Crowd expert helps us sort through the field.Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?Continue Reading

• Manage Windows 10 desktops, mobile devices with EMM software

  Windows 10 supports crucial functions that enable enterprise mobility management. IT must follow a few important steps to prepare desktops for management through EMM.Continue Reading

• Should you buy contact center services in a UC bundle?

  Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.Continue Reading

• Explore two major user authentication methods

  Both biometric and multifactor authentication can provide high levels of security. Before choosing one -- or a combination of both -- learn the pros and cons of these technologies.Continue Reading

• Buy the right desktop and application virtualization product

  Virtualizing both desktops and applications can increase productivity, agility and mobility within a company. Discover the products that can deliver both services to your workers.Continue Reading

• Be prepared to handle a mobile security breach

  When it comes to cybersecurity, mobile security often falls by the wayside. Discover these techniques to prepare for a mobile security incident should it affect your organization.Continue Reading

• Understand the benefits of user profile management software

  Profile management tools can be valuable assets to address failure recovery, migration support, KPI improvement, as well as profile corruption, so long as they fit your environment.Continue Reading

• How do Twilio Flex API-based services affect contact center software?

  Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.Continue Reading

• VMware IoT services wield IT ties for device management

  VMware is positioning itself in the emerging IoT market with a combination of device management services and complementary features from other VMware products.Continue Reading

• Cloud video services spark adoption of conferencing tools

  Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.Continue Reading

• New HR tools probe employee sentiment, feelings

  Sentiment analysis is being used to help HR discover what employees really think. It can help assess reactions to benefit changes or mine for problems in the workplace.Continue Reading

• How to get the best desktop support SLA bang for your buck

  IT can save money on its desktop service-level agreements by mixing and matching the level of support to meet the importance of the device.Continue Reading

• Survey the desktop and application virtualization market

  Organizations want the flexibility to deliver virtual desktops and applications from the same platform. Learn about the products that can do both for your enterprise.Continue Reading

• MS Releases Open Source Win3.0 File Manager

  In an interesting surprise move, MS Releases Open Source Win3.0 File Manager. Works like a champ on Windows 10, too!Continue Reading

• Comparing the top marketing automation software vendors

  Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say.Continue Reading

• Blockchain payroll systems coming to HR tech

  Major HR tech vendors are working on blockchain applications for payroll. Startups are already using blockchain for payments. But viable commercial products are a long way off.Continue Reading

• Open-office plans prompt noise-mitigation technology

  From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.Continue Reading

• The accidental occupation: HRIS administrator

  There is no direct career path for becoming an HRIS professional. People in HR and IT are assigned HR systems responsibilities, which eventually become their full-time occupation.Continue Reading

• New contact center services boost customer engagements

  Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.Continue Reading

• Using HR service delivery to improve the employee experience

  Improving HR service delivery remains one of the top 10 HR technology trends of 2018. HR experts explain why HR service delivery matters and how companies can capitalize on it.Continue Reading

• Three key VDI installation decisions IT must make

  Deploying VDI effectively comes down to several key decisions, including whether to run the back-end infrastructure on premises or with a DaaS provider.Continue Reading

• IT must seek identity management tools with AI, biometrics

  The current identity management market is evolving, but it isn't yet fully formed. Discover the technologies that will change ID management and how to use them.Continue Reading

• What are the benefits of SD-WAN services vs. MPLS?

  When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.Continue Reading

• User profile management software in the modern enterprise

  Profile management tools help admins keep track of important details about users, like their bookmarks, browser histories, wallpapers, documents and more.Continue Reading

• MPP IT Support Track Offers Interesting Insights

  For those interested in working in tech support, but also for those into understanding Microsoft, the MPP IT Support Track offers interesting insights.Continue Reading

• How will AI in demand forecasting help improve accuracy?

  Changing consumer demand and supply chain disruptions are just two factors that might influence demand forecasting results. Here's a look at how AI can help.Continue Reading

• Comparing the best HR software and HCM system options

  Get the right HCM system for your needs by examining the best HR software tools. The HCM system market is large and vibrant, catering to companies large, small and in between.Continue Reading

• Overview of Samsung Galaxy S9 specs, features for business

  The Samsung Galaxy S9 features are pretty similar to that of the S8. But a dual rear camera and other interesting specs continue to make the Galaxy an option for any user.Continue Reading

• How to navigate a Microsoft Teams migration from Skype for Business

  A Microsoft Teams deployment seems inevitable for Skype for Business users. Learn how to prepare your organization, whether you're in the cloud or on premises.Continue Reading

• Progressive web apps drive mobile development of the future

  Progressive web apps offer many benefits, leading organizations to take advantage of this trend in mobile app dev. A lack of Apple support stands in the way for some, however.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• New UC products highlight unified communications market trends

  ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends.Continue Reading

• Jeanne Meister on the future of work and how AI is disrupting HR

  In this Q&A, HR analyst Jeanne Meister explains how AI will transform the way companies deal with talent and how HR departments can transform disruption into a competitive edge.Continue Reading

• Fintech automation and AI may face trust issues

  Fintech automation is gaining the ability to negotiate and execute contracts. But users will first have to learn to trust financial automation before turning on this capability.Continue Reading

• Cloud contact center benefits include simplicity, integrations

  More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach.Continue Reading

• Decide when to support the iPad Pro for work

  Don't assume that the iPad Pro always works for the enterprise. IT pros should first evaluate when it's best to use an iPad rather than a PC or laptop.Continue Reading

• Blockchain in HR remains in beta, outlook uncertain

  Blockchain in HR verification is getting interest from universities, vendors and startups. There are powerful forces driving its adoption but also forces that may work against it.Continue Reading

• How people analytics can improve HR effectiveness

  Getting insight into your workforce can reveal everything from training issues to the reasons for turnover or missed corporate goals. Here's what you need to know.Continue Reading

• The definitive DaaS provider criteria checklist

  If IT wants to move its virtual desktops to a DaaS vendor, it's critical to know what to look for, including the disaster recovery options and monitoring capabilities.Continue Reading

• Compare top desktop and application virtualization products

  Each company has different desktop and app virtualization needs. Buyers must compare what vendors offer for mobility and data governance to make the right purchase.Continue Reading

• Human resources help desk multiplies HR staff efficiency

  Here's how a college used a human resources help desk to better serve its 5,000-plus faculty and staff and enabled HR to focus on strategic tasks.Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.Continue Reading

• Determining HRM software system requirements and features

  Take a look at your company, both where it is and where it's headed. Your present and future HR needs should determine your HCM system and inform the HR software RFP process.Continue Reading

• What's driving the adoption of WebRTC services today?

  WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments.Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.Continue Reading

• Get to know your Windows 10 update options

  Windows as a service changes the way updates work in Windows 10 from past versions of the OS. Each of the three servicing channels handles updates in its own way.Continue Reading

• How to choose the best HR software for your company

  Human resource management tools vary greatly, serving companies of all shapes and sizes. The best HR software for any company is very specific to the company's needs and potential.Continue Reading

• How long does Office 365 deployment take?

  If you're wondering how long an Office 365 deployment takes, expert Shawn Shell has the answer for you.Continue Reading

• Worksite health services providers on the rise

  Employers are turning to workplace health vendors to provide on-site healthcare services to workers to reduce healthcare costs and drive engagement and productivity.Continue Reading

• Your competitors are amassing armies of recruiting chatbots

  AI is the new digital divide. Bots screen résumés in a fraction of the time, and emotion analytics weeds out corporate killjoys. So why rely on humans to make hiring decisions?Continue Reading

• Five rapid application development tools to consider for mobile

  Rapid mobile application development vendors offer a variety of options, from low-code and no-code platforms to micro apps, workflow apps and more.Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.Continue Reading