Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 10 technologies to transform customer experience in 2021

  AI-powered technologies such as sentiment analysis, chatbots and real-time transcription can help customer service organizations improve the customer experience. Continue Reading

• Unit4 ERP cloud vision is impressive, but can it compete?

  With the upcoming Unit4 ERPx, the Netherlands-based vendor is again demonstrating its ambition to challenge the market leaders in highly modular, AI-driven SaaS ERP. Continue Reading

• Apple debuts multi-user iPadOS sessions for enterprise users

  Shared iPad, previously exclusive to education, brings multi-user concepts to enterprise iPad use cases, and Apple admins should learn how it can support their organization. Continue Reading

• Transactional vs. relationship marketing: Key differences

  Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy. Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance. Continue Reading

• How has Twilio SIP trunking disrupted the market?

  Making it easier for companies to deploy a SIP trunk was just part of Twilio's strategy. It was Twilio SIP trunking pricing that really changed the game.Continue Reading

• How UC technology supports long-term remote work

  Successful long-term remote work needs unified communications. Learn about the communications tools that organizations need to ensure effective employee communication.Continue Reading

• Unified communications analytics mature to verify business value

  There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case.Continue Reading

• 6 demand-generation strategies to drive business

  Among the demand-generation activities to increase awareness of a business's products and services are creating buyer personas and investing in content creation.Continue Reading

• Predictive maintenance: Definition, benefits, example, strategy

  Predictive maintenance is a promising approach to monitoring equipment and preventing failures. Learn about the benefits of this approach and how to get started.Continue Reading

• IBM's Lisa Seacat DeLuca on being a woman in the tech industry

  IBM's master inventor Lisa Seacat DeLuca gives insight into promoting gender diversity. Learn why both official programs and informal outreach are so important.Continue Reading

• Evolving customer data platform features set sights on CX

  In pursuit of the perfect customer experience, CX pros increasingly look to CDPs to unify data and provide a deeper understanding of behavior patterns and buying habits.Continue Reading

• Slack's growth strategy faces the hurdle of paid users

  In this roundup of UC blogs, analysts discuss challenges to Slack's growth, enhancements to Avaya Spaces video and the drivers for UCC vendor consolidation.Continue Reading

• Customer data platform tools push personalization, privacy

  Evolving CDPs help companies unify the flood of consumer data collected from disparate sources, resulting in better customer insights and compliance with privacy regulations.Continue Reading

• When to use SCCM in the cloud with a CMG

  Organizations can run SCCM in the cloud with the help of a cloud management gateway. IT admins should determine if their organization fits within these use cases before deployment.Continue Reading

• Early days for digital twins in the supply chain

  A digital twin that solves every supply chain problem may not yet be a reality. Learn why and which types of projects are realistic for today.Continue Reading

• Whiteboard apps support virtual ideation for remote teams

  Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.Continue Reading

• How do NG911 standards make the technology superior to E911?

  NG911 standards mean more accurate location tracking for emergency calls on IP-based communications systems, and more efficient response by police, EMTs and firefighters.Continue Reading

• Consider adopting extended reality for improved CX

  Research shows that consumers are ready for extended reality when it comes to interacting with brands. Jason Cottrell explains why now is the time to consider adopting XR and AR.Continue Reading

• Data migration vs. data conversion: What are the differences?

  Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.Continue Reading

• How to navigate video conference recording privacy

  Video conferences are convenient for companies whose employees are working remotely due to COVID-19, but now they must determine how to deal with recording and privacy concerns.Continue Reading

• Microsoft and Amazon take on CPaaS market share

  The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.Continue Reading

• The disruptive impact of COVID-19 on warehouse automation

  The pandemic has had mixed effects on warehouse automation. Learn why this has been the case and what warehouse leaders say are important takeaways.Continue Reading

• Baseball team digitizes media, uses AI to uncover metadata

  The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans.Continue Reading

• Headless CMS powers personalized, omnichannel e-commerce

  As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption.Continue Reading

• Windows 10 system requirements for enterprise users

  IT pros must understand that their desktops' upgrade method, workload and other factors affect whether the Windows 10 system requirements are sufficient.Continue Reading

• Mobile wallet mania: Contactless payments are here to stay

  The COVID-19 pandemic has affected a lot of B2C industries and one aspect of customer experience that is likely permanently shifting is the increase in mobile wallet adoption.Continue Reading

• SharePoint Syntex automatically uncovers document metadata

  AI can help organizations automatically uncover metadata and tag documents. Discover how Microsoft's SharePoint Syntex achieves this using machine learning and machine teaching.Continue Reading

• Enterprises mull software-based business phone alternatives

  Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.Continue Reading

• Zoom Phone system users share their success stories and setbacks

  Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.Continue Reading

• The evolution of customer service

  Today's customer service meets the consumer where and when it is convenient for them, with multiple contact channels, self-service and always-on coverage.Continue Reading

• Choosing the right collaboration suite for business

  Collaboration suites are an essential component of remote work, enabling teamwork throughout a distributed enterprise. Decide which option is best for your organization.Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important.Continue Reading

• UC presence evolves amid remote work revolution

  UC presence technology must evolve to be effective in today's world of remote work and multi-device communication. Learn how presence can adapt to new ways of working.Continue Reading

• Speech recognition use cases enable touchless collaboration

  For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• Remote teams centralize collaboration on Slack platform

  Deploying collaboration technology has played a key role in supporting remote teams during the pandemic. Tech leaders at Slack Frontiers share their success stories.Continue Reading

• Decide on SAP S/4HANA Cloud: Single-tenant vs. multi-tenant edition

  Understanding the benefits and limitations of S/4HANA Cloud versions is essential to making the right choice. Here are some factors for consideration.Continue Reading

• What will touchless collaboration in meeting rooms look like?

  Touchless collaboration will determine how employees use meeting room equipment in the future. Learn about three options -- one of which represents the worst alternative.Continue Reading

• Microsoft Teams updates address employee engagement

  In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• CDP vs. marketing automation: What's the difference?

  CDPs and marketing automation software collect customer data, automate processes and increase efficiency, but they also have features that set them apart from each other.Continue Reading

• 6 customer retention best practices for businesses to heed

  Customer retention is essential to an organization's success, so it's important to keep customers educated, engaged and feeling as though they're part of the business family.Continue Reading

• 21 lead generation tools to fill the sales funnel

  While live events are on hiatus, there are other tools that businesses can use to generate sales leads, such as email tracking, marketing automation and social media.Continue Reading

• Unified communications strategy shifts in wake of COVID

  Unified communications strategy has to accommodate both remote workers and those employees who may come back to the office. Where are companies allocating their UC budget dollars?Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• Augmented reality in field service: Why FSM needs AR now

  Augmented reality can improve field service by empowering technicians with better information. Learn why interest in AR for FSM has grown and what some early adopters are saying.Continue Reading

• Sales funnel vs. flywheel: How sales and marketing has evolved

  The sales funnel is evolving into a more customer-centric approach named the flywheel. These processes approach sales and marketing differently, but both are useful.Continue Reading

• How can SuccessFactors CPM improve performance management?

  Learn how SuccessFactors Continuous Performance Management can help more organizations realize that a good employee experience requires ongoing performance management.Continue Reading

• Making sense of the cloud ERP architecture of Oracle and SAP

  The top ERP vendors offer more choices than ever for cloud deployment. Learn more about their public cloud, single-tenant and multitenant SaaS and other cloud options in this podcast.Continue Reading

• 10 top ERP systems CIOs and business leaders should consider

  From SMBs to global enterprises, companies of many sizes need the efficiencies the right ERP system brings to their businesses' processes. Here's a look at the top ERP systems.Continue Reading

• EY 'people experience' strategy taps firm's process skills

  The accounting and consulting firm is integrating a mix of shared services, bot-enabled workflows, SuccessFactors HXM and Qualtrics employee engagement for its global workforce.Continue Reading

• What's the difference between CRM and database marketing?

  Database marketing is a component of customer relationship management. CRM includes all processes, strategies and tools to support sales, marketing and customer service initiatives.Continue Reading

• Top 10 video interviewing tools for a virtual hiring toolkit

  Video interviewing tools are essential in every modern recruiter's toolkit. Learn what 10 of the top tools offer and some of the HR systems they integrate with.Continue Reading

• Real-life look at SAP intelligent RPA uses, benefits, limitations

  SAP intelligent RPA works with the SAP ecosystem to help automate time-consuming processes. Learn what intelligent RPA is, how some companies are using it and a few of its limitations.Continue Reading

• Webex vs. Zoom vs. Teams: Consider future needs, innovation

  As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products.Continue Reading

• Making the business case to migrate to Microsoft Teams PBX

  Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations.Continue Reading

• 7 top-notch tools for increased employee engagement

  Cloud apps can help keep employees engaged by soliciting feedback and making it easier to collaborate effectively as a valued member of a team. Here are seven worth considering.Continue Reading

• Many paths on quest to build an employee experience platform

  Roots in case management and help desks give vendors like ServiceNow a leg up. HCM vendors have workflows and bots that provide similar functions. Each side needs the other.Continue Reading

• 6 ways to use technology to improve employee experience

  Technology is only one component of the employee experience, but savvy deployment makes a difference. Here are some promising tools, and tips for fitting them into an EX strategy.Continue Reading

• Evaluate if the MacBook Air is good for business use

  The MacBook Air is popular in the consumer market, but IT admins should evaluate the MacBook Air for business as a separate issue, looking into the device specs and use cases.Continue Reading

• Mobile device convergence brings security challenges

  The trend of mobile device convergence, adding more functionality to smaller hybrid devices, is growing in intensity with the COVID-19 pandemic, and IT must be prepared for it.Continue Reading

• Experience management tales from the trenches

  Reports from three users of Qualtrics XM software suggested that experience management technology is gaining real ground in enterprises, but the quick ROI is still in the surveys.Continue Reading

• What's new in SharePoint features in 2020?

  Microsoft released some new SharePoint capabilities in 2020 to help increase user engagement with the platform. Learn more about what's new in SharePoint this year.Continue Reading

• Are you a customer experience leader or laggard?

  Organizations need to invest now in customer experience to ensure they're leaders in their industry. They cannot risk falling behind their competitors with their CX initiatives.Continue Reading

• How can SAP Analytics Cloud help boost business agility?

  SAP Analytics Cloud is meant to boost business agility, which business leaders need now more than ever. Take a look at the tool's features and how it might help.Continue Reading

• On-premises and cloud UC debate amplified by pandemic

  Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes.Continue Reading

• 11 actions that will improve employee experience

  As an HR leader, improving the employee experience is a critical focus area, but where should you start? Here are 11 action steps you'll need to take.Continue Reading

• Why remote work needs mobile unified communications

  As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.Continue Reading

• 7 real-life blockchain in the supply chain use cases and examples

  Leading-edge companies are trying to fight supply chain network complexity with blockchain. Here's a look at seven use cases that demonstrate how well that's working.Continue Reading

• CPaaS industry growth driven by pandemic communications

  The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.Continue Reading

• What to consider for a contact center remote working strategy

  Colin Taylor suggests 11 areas that a good contact center work-from-home policy should address, including who provides equipment, workforce management, coaching and more.Continue Reading

• The move to UC 3.0 and what it means for businesses

  Tony McQueen makes the case for why companies should consider implementing UC 3.0, such as improved integration, easier for remote employees to use and more.Continue Reading

• Digital adoption platforms can improve employee experience

  DAPs guide employees through new systems and offer tips on workflow best practices. Turnover and onboarding challenges drove demand for DAPs before COVID-19 raised the urgency.Continue Reading

• How to build a world-class customer experience system

  Megan Burns highlights the first four building blocks necessary for building a customer experience -- core journeys, criteria, blueprints and safety nets -- in this first article of a two-part series.Continue Reading

• Cloud-based UC adoption skyrockets amid pandemic response

  Many organizations are considering cloud-based UC after their on-premises communications infrastructure failed to adequately support remote workers during the pandemic.Continue Reading

• Who are the real leaders among cloud ERP vendors?

  The competition between SAP and Oracle is as bitter as ever, and contenders like IFS, Infor and Workday have serious offerings. But is multi-tenant SaaS ERP still the objective?Continue Reading

• Use Qualtrics surveys to boost employee engagement

  SAP Qualtrics surveys may help uncover workforce sentiment so business and HR leaders can act on it and help improve employee engagement. Learn what that entails.Continue Reading

• Cloud ERP adoption options take on greater urgency

  Cloud doesn't always mean what you think it does. Understanding the two main types of SaaS, and how they differ from private cloud, can help cut through vendor claims.Continue Reading

• Cloud ERP implementation answers need for speed and agility

  As demand accelerates for greater speed, flexibility and efficiency in collecting, managing and analyzing corporatewide data, ERP migration to the cloud is paying dividends.Continue Reading

• Future-proof your UC strategy with these 3 best practices

  Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment.Continue Reading

• How to measure employee experience and satisfaction

  Employee surveys are a must-have, but you can find employee experience metrics in all sorts of places -- some right under your nose. Here are the best places to look.Continue Reading

• Enterprise Connect 2020 focuses on new UC priorities

  Organizations need advice on changing collaboration needs and pandemic-related remote work. A virtual Enterprise Connect 2020 will address a new world of enterprise communications.Continue Reading

• Combat event fatigue with a virtual event marketing strategy

  Virtual events can be a great way to generate leads and improve customer retention -- but only when done right. Here are some ways that marketers can host a successful online event.Continue Reading

• A look at contact center technology and support costs

  With so many technology options available to contact centers, per-agent spending can vary greatly. It's up to businesses to figure out what technology matters most to them.Continue Reading

• Azure VMware Solution next gen offers easier migrations

  VMware and Microsoft's partnership presents the next evolution of their Azure-VMware integration, which offers the ability to migrate VMware environments to the Azure platform.Continue Reading

• Microsoft Lists app replaces some SharePoint functionality

  A new Microsoft application will be accessible via Teams. It features list templates, multiple lists views and out-of-box functionality to comment on content.Continue Reading

• Customer experience involves people, process and tools equally

  Robert Azman breaks down why people, process and tools are all crucial for a successful customer experience strategy.Continue Reading

• Discrete vs. process manufacturing: Choosing ERP

  Process and discrete manufacturers use different processes to create products. Here's how the two differ and how these affect ERP and other technology selections.Continue Reading

• Discover the leading CX management software vendors

  Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience, as well as their notable features and buying options.Continue Reading

• How can HR protect employee data privacy during COVID-19?

  Collecting health-related employee data in your HR system -- even during the COVID-19 pandemic -- isn't a simple issue, due to the many regulations that protect employees.Continue Reading

• 3 benefits of digital manufacturing

  To save time and money while also streamlining production, companies are increasingly turning to digital manufacturing. Here's a look at three benefits.Continue Reading

• Microsoft products address digital workplace security

  Microsoft is enhancing products with additional features to address content security, enabling businesses to minimize risks while employees continue to work at home.Continue Reading

• Will remote work spur unified communications interoperability?

  Unified communications interoperability is gaining more attention as more employees work from home. But, while some progress is being made, there is a long way to go.Continue Reading

• How can mobile collaboration support workers in a pandemic?

  Mobile collaboration apps help remote workers keep in touch during stay-at-home orders. They are also key to communications flexibility as workers begin returning to the office.Continue Reading

• Compare 11 leading cloud-based video conferencing tools

  Discover the top video conferencing tools with this detailed download that compares and contrasts the leading contenders in the cloud-based market today.Continue Reading

• As stores reopen, e-commerce is king in luxury retail

  Brick-and-mortar stores are reopening, but that doesn't mean retailers should lessen focus on online experiences. Olivela, a luxury retail company, strategizes for beyond COVID-19.Continue Reading

• AV integrators resolute amid changing market trends

  The AV market is undergoing a transformation due to COVID-19 and growing UC adoption. AV integrators still have an important role to play in a changing workplace.Continue Reading

• Why hyper-personalization is an essential marketing strategy

  Using AI to personalize marketing strategies can be a business's golden ticket to improved customer experience. As a result, hyper-personalized marketing is essential.Continue Reading

• Sapphire Now 2020 unveiled a new, more forward-looking SAP

  Lofty goals to fight climate change and link intelligent enterprises signaled CEO Christian Klein's intention to lead a generational shift at SAP and appeal to younger customers.Continue Reading