Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Speech recognition use cases enable touchless collaboration

  For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier. Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started. Continue Reading

• Remote teams centralize collaboration on Slack platform

  Deploying collaboration technology has played a key role in supporting remote teams during the pandemic. Tech leaders at Slack Frontiers share their success stories. Continue Reading

• Comparing Jamf vs. Fleetsmith for macOS management

  Like any decision around purchasing a business technology, the Jamf vs. Fleetsmith debate for Apple device management comes down to certainty, compatibility and feature sets. Continue Reading

• Decide on SAP S/4HANA Cloud: Single-tenant vs. multi-tenant edition

  Understanding the benefits and limitations of S/4HANA Cloud versions is essential to making the right choice. Here are some factors for consideration. Continue Reading

• What will touchless collaboration in meeting rooms look like?

  Touchless collaboration will determine how employees use meeting room equipment in the future. Learn about three options -- one of which represents the worst alternative.Continue Reading

• How to calculate VDI costs and keep them to a minimum

  When the true cost of VDI is hazy, it's a good idea to make a comprehensive calculation. Determine how to factor in costs related to hardware, infrastructure, licensing and more.Continue Reading

• Microsoft Teams updates address employee engagement

  In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• Consider affordable VDI alternatives to Citrix and VMware

  Citrix, VMware and Microsoft aren't the only VDI vendors on the block. Check out alternatives to the major players and what lesser-known VDI vendors can offer.Continue Reading

• CDP vs. marketing automation: What's the difference?

  CDPs and marketing automation software collect customer data, automate processes and increase efficiency, but they also have features that set them apart from each other.Continue Reading

• 6 customer retention best practices for businesses to heed

  Customer retention is essential to an organization's success, so it's important to keep customers educated, engaged and feeling as though they're part of the business family.Continue Reading

• 21 lead generation tools to fill the sales funnel

  While live events are on hiatus, there are other tools that businesses can use to generate sales leads, such as email tracking, marketing automation and social media.Continue Reading

• Unified communications strategy shifts in wake of COVID

  Unified communications strategy has to accommodate both remote workers and those employees who may come back to the office. Where are companies allocating their UC budget dollars?Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• Augmented reality in field service: Why FSM needs AR now

  Augmented reality can improve field service by empowering technicians with better information. Learn why interest in AR for FSM has grown and what some early adopters are saying.Continue Reading

• Sales funnel vs. flywheel: How sales and marketing has evolved

  The sales funnel is evolving into a more customer-centric approach named the flywheel. These processes approach sales and marketing differently, but both are useful.Continue Reading

• How can SuccessFactors CPM improve performance management?

  Learn how SuccessFactors Continuous Performance Management can help more organizations realize that a good employee experience requires ongoing performance management.Continue Reading

• Making sense of the cloud ERP architecture of Oracle and SAP

  The top ERP vendors offer more choices than ever for cloud deployment. Learn more about their public cloud, single-tenant and multitenant SaaS and other cloud options in this podcast.Continue Reading

• 10 top ERP systems CIOs and business leaders should consider

  From SMBs to global enterprises, companies of many sizes need the efficiencies the right ERP system brings to their businesses' processes. Here's a look at the top ERP systems.Continue Reading

• EY 'people experience' strategy taps firm's process skills

  The accounting and consulting firm is integrating a mix of shared services, bot-enabled workflows, SuccessFactors HXM and Qualtrics employee engagement for its global workforce.Continue Reading

• What's the difference between CRM and database marketing?

  Database marketing is a component of customer relationship management. CRM includes all processes, strategies and tools to support sales, marketing and customer service initiatives.Continue Reading

• Top 10 video interviewing tools for a virtual hiring toolkit

  Video interviewing tools are essential in every modern recruiter's toolkit. Learn what 10 of the top tools offer and some of the HR systems they integrate with.Continue Reading

• VDI vs. RDS: What are the differences?

  The difference between a VDI and an RDS desktop may be small for users, but for IT, the decision of how to host its virtual desktops is extremely important.Continue Reading

• Real-life look at SAP intelligent RPA uses, benefits, limitations

  SAP intelligent RPA works with the SAP ecosystem to help automate time-consuming processes. Learn what intelligent RPA is, how some companies are using it and a few of its limitations.Continue Reading

• VDI hardware comparison: Thin vs. thick vs. zero clients

  Thin clients aren't on a diet; they just do less processing than 'fat' clients. Devices such as the iPad are also VDI hardware options.Continue Reading

• Webex vs. Zoom vs. Teams: Consider future needs, innovation

  As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products.Continue Reading

• 6 ways VDI can benefit your business

  As with any technology implementation, VDI requires a careful cost-benefit analysis. Evaluate these VDI benefits to determine whether it's a good fit for the business.Continue Reading

• Making the business case to migrate to Microsoft Teams PBX

  Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations.Continue Reading

• 7 top-notch tools for increased employee engagement

  Cloud apps can help keep employees engaged by soliciting feedback and making it easier to collaborate effectively as a valued member of a team. Here are seven worth considering.Continue Reading

• Many paths on quest to build an employee experience platform

  Roots in case management and help desks give vendors like ServiceNow a leg up. HCM vendors have workflows and bots that provide similar functions. Each side needs the other.Continue Reading

• 6 ways to use technology to improve employee experience

  Technology is only one component of the employee experience, but savvy deployment makes a difference. Here are some promising tools, and tips for fitting them into an EX strategy.Continue Reading

• How to evaluate VDI storage requirements

  There are a variety of factors that affect VDI storage, including system requirements and supported workloads. Evaluate these factors to ease the VDI planning process.Continue Reading

• Evaluate if the MacBook Air is good for business use

  The MacBook Air is popular in the consumer market, but IT admins should evaluate the MacBook Air for business as a separate issue, looking into the device specs and use cases.Continue Reading

• Picking the right VDI use cases means understanding users

  When deciding whether or not to use VDI, IT pros should consider the user above all else, including how users will adjust, as well as what they do and where they work.Continue Reading

• Mobile device convergence brings security challenges

  The trend of mobile device convergence, adding more functionality to smaller hybrid devices, is growing in intensity with the COVID-19 pandemic, and IT must be prepared for it.Continue Reading

• Experience management tales from the trenches

  Reports from three users of Qualtrics XM software suggested that experience management technology is gaining real ground in enterprises, but the quick ROI is still in the surveys.Continue Reading

• What's new in SharePoint features in 2020?

  Microsoft released some new SharePoint capabilities in 2020 to help increase user engagement with the platform. Learn more about what's new in SharePoint this year.Continue Reading

• Are you a customer experience leader or laggard?

  Organizations need to invest now in customer experience to ensure they're leaders in their industry. They cannot risk falling behind their competitors with their CX initiatives.Continue Reading

• How can SAP Analytics Cloud help boost business agility?

  SAP Analytics Cloud is meant to boost business agility, which business leaders need now more than ever. Take a look at the tool's features and how it might help.Continue Reading

• On-premises and cloud UC debate amplified by pandemic

  Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes.Continue Reading

• 11 actions that will improve employee experience

  As an HR leader, improving the employee experience is a critical focus area, but where should you start? Here are 11 action steps you'll need to take.Continue Reading

• Why remote work needs mobile unified communications

  As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.Continue Reading

• 7 real-life blockchain in the supply chain use cases and examples

  Leading-edge companies are trying to fight supply chain network complexity with blockchain. Here's a look at seven use cases that demonstrate how well that's working.Continue Reading

• CPaaS industry growth driven by pandemic communications

  The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.Continue Reading

• What to consider for a contact center remote working strategy

  Colin Taylor suggests 11 areas that a good contact center work-from-home policy should address, including who provides equipment, workforce management, coaching and more.Continue Reading

• The move to UC 3.0 and what it means for businesses

  Tony McQueen makes the case for why companies should consider implementing UC 3.0, such as improved integration, easier for remote employees to use and more.Continue Reading

• Digital adoption platforms can improve employee experience

  DAPs guide employees through new systems and offer tips on workflow best practices. Turnover and onboarding challenges drove demand for DAPs before COVID-19 raised the urgency.Continue Reading

• How to build a world-class customer experience system

  Megan Burns highlights the first four building blocks necessary for building a customer experience -- core journeys, criteria, blueprints and safety nets -- in this first article of a two-part series.Continue Reading

• Cloud-based UC adoption skyrockets amid pandemic response

  Many organizations are considering cloud-based UC after their on-premises communications infrastructure failed to adequately support remote workers during the pandemic.Continue Reading

• Who are the real leaders among cloud ERP vendors?

  The competition between SAP and Oracle is as bitter as ever, and contenders like IFS, Infor and Workday have serious offerings. But is multi-tenant SaaS ERP still the objective?Continue Reading

• Use Qualtrics surveys to boost employee engagement

  SAP Qualtrics surveys may help uncover workforce sentiment so business and HR leaders can act on it and help improve employee engagement. Learn what that entails.Continue Reading

• Cloud ERP adoption options take on greater urgency

  Cloud doesn't always mean what you think it does. Understanding the two main types of SaaS, and how they differ from private cloud, can help cut through vendor claims.Continue Reading

• Cloud ERP implementation answers need for speed and agility

  As demand accelerates for greater speed, flexibility and efficiency in collecting, managing and analyzing corporatewide data, ERP migration to the cloud is paying dividends.Continue Reading

• Future-proof your UC strategy with these 3 best practices

  Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment.Continue Reading

• How to measure employee experience and satisfaction

  Employee surveys are a must-have, but you can find employee experience metrics in all sorts of places -- some right under your nose. Here are the best places to look.Continue Reading

• Enterprise Connect 2020 focuses on new UC priorities

  Organizations need advice on changing collaboration needs and pandemic-related remote work. A virtual Enterprise Connect 2020 will address a new world of enterprise communications.Continue Reading

• Combat event fatigue with a virtual event marketing strategy

  Virtual events can be a great way to generate leads and improve customer retention -- but only when done right. Here are some ways that marketers can host a successful online event.Continue Reading

• A look at contact center technology and support costs

  With so many technology options available to contact centers, per-agent spending can vary greatly. It's up to businesses to figure out what technology matters most to them.Continue Reading

• Azure VMware Solution next gen offers easier migrations

  VMware and Microsoft's partnership presents the next evolution of their Azure-VMware integration, which offers the ability to migrate VMware environments to the Azure platform.Continue Reading

• Microsoft Lists app replaces some SharePoint functionality

  A new Microsoft application will be accessible via Teams. It features list templates, multiple lists views and out-of-box functionality to comment on content.Continue Reading

• Introducing VMware vSphere 7 features, updates

  The latest update to vSphere offers several improvements to key VMware features, such as vSAN and DRS, and integrated Kubernetes.Continue Reading

• Settle the thin client vs. PC debate for VDI endpoints

  IT has the responsibility to provide virtual desktop endpoints that maximize UX based on the use cases, so admins should learn the different sides of the thin client vs. PC debate.Continue Reading

• Customer experience involves people, process and tools equally

  Robert Azman breaks down why people, process and tools are all crucial for a successful customer experience strategy.Continue Reading

• Discrete vs. process manufacturing: Choosing ERP

  Process and discrete manufacturers use different processes to create products. Here's how the two differ and how these affect ERP and other technology selections.Continue Reading

• Discover the leading CX management software vendors

  Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience, as well as their notable features and buying options.Continue Reading

• How can HR protect employee data privacy during COVID-19?

  Collecting health-related employee data in your HR system -- even during the COVID-19 pandemic -- isn't a simple issue, due to the many regulations that protect employees.Continue Reading

• How does ControlUp monitoring fix Citrix performance issues?

  There are few more important aspects of managing virtual desktops than monitoring them for performance issues. This video tutorial explains how to use ControlUp for UX monitoring.Continue Reading

• 3 benefits of digital manufacturing

  To save time and money while also streamlining production, companies are increasingly turning to digital manufacturing. Here's a look at three benefits.Continue Reading

• Microsoft products address digital workplace security

  Microsoft is enhancing products with additional features to address content security, enabling businesses to minimize risks while employees continue to work at home.Continue Reading

• Evaluate VMware Workstation vs. Fusion for your OS

  VMware offers two desktop virtualization options: Workstation, for Linux and Windows OSes, and Fusion, for MacOS. Learn the differences between the two offerings.Continue Reading

• VMware Workspace One unifies reshaped digital workforces

  As companies struggle to rebalance their on-site and remote digital workforces in the wake of COVID-19, Workspace One helps ensure business continuity and productivity.Continue Reading

• Will remote work spur unified communications interoperability?

  Unified communications interoperability is gaining more attention as more employees work from home. But, while some progress is being made, there is a long way to go.Continue Reading

• How can mobile collaboration support workers in a pandemic?

  Mobile collaboration apps help remote workers keep in touch during stay-at-home orders. They are also key to communications flexibility as workers begin returning to the office.Continue Reading

• DaaS provider eases remote work issues for investment firm

  The pandemic forced many organizations to quickly transition to remote work, and DaaS subscribers such as Johnson Investment Counsel had a few key advantages during this process.Continue Reading

• Compare 11 leading cloud-based video conferencing tools

  Discover the top video conferencing tools with this detailed download that compares and contrasts the leading contenders in the cloud-based market today.Continue Reading

• As stores reopen, e-commerce is king in luxury retail

  Brick-and-mortar stores are reopening, but that doesn't mean retailers should lessen focus on online experiences. Olivela, a luxury retail company, strategizes for beyond COVID-19.Continue Reading

• AV integrators resolute amid changing market trends

  The AV market is undergoing a transformation due to COVID-19 and growing UC adoption. AV integrators still have an important role to play in a changing workplace.Continue Reading

• Why hyper-personalization is an essential marketing strategy

  Using AI to personalize marketing strategies can be a business's golden ticket to improved customer experience. As a result, hyper-personalized marketing is essential.Continue Reading

• Sapphire Now 2020 unveiled a new, more forward-looking SAP

  Lofty goals to fight climate change and link intelligent enterprises signaled CEO Christian Klein's intention to lead a generational shift at SAP and appeal to younger customers.Continue Reading

• How do AI tools such as Box Shield enhance content security?

  Programs such as Box Shield use machine learning to better secure content, as it monitors existing content continually to learn about new cybersecurity threats over time.Continue Reading

• How to use social networking CMS to create social media sites

  Whether a company uses its own social CMS or a vendor's platform to create a social media site, it offers more features to users than mainstream social media platforms.Continue Reading

• Microsoft Teams meetings tutorial offers best practices

  In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content.Continue Reading

• Making the most of meetings in Microsoft Teams

  Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve.Continue Reading

• What IT leaders need to know about customer data platforms

  Customer data platforms offer a lot, but many IT decision-makers remain skeptical -- there's still plenty of confusion over what they are. Find out what companies get with them.Continue Reading

• 7 use cases for RPA in supply chain and logistics

  Robotic process automation can help companies automate supply chain and logistics workflows. Here's a look at seven areas where RPA shows the most promise.Continue Reading

• Digital twin technology on turbulent climb to stratosphere

  Digital twins may be the hottest thing in the already overhyped IoT. The potential is real, but deciding what goes into digital twins and linking them with enterprise data is no small feat.Continue Reading

• Comparing AMD vs. Nvidia for virtual desktop GPU cards

  Both AMD and Nvidia bring virtual GPUs to virtual desktop users with resource-intensive applications, but organizations should learn what each vendor's vGPU cards can offer.Continue Reading

• How can SAP tools help during a COVID-19 economic downturn?

  Managing cash flow, anticipating demand and getting insight into data are three critical ways to manage COVID-19's effects. Here are a few tools meant to provide those capabilities.Continue Reading

• How data from APM tools helps businesses improve CX

  Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.Continue Reading

• AMD's Ryzen, Epyc power surge in desktops, laptops, data centers

  AMD's Ryzen and Epyc processors, Zen and RDNA architectures, and 7-nm technology are powering the chipmaker's record revenue and significant gains in market share.Continue Reading

• Do you really need 4K video resolution in the enterprise?

  Organizations may not need 4K video resolution today, but it might be a good idea to prepare your infrastructure to support the higher-resolution format for tomorrow's demands.Continue Reading

• How SCIM can automate user provisioning

  Using SCIM allows users to access resources within unrelated partner environments automatically without organizations needing to create and maintain external user accounts.Continue Reading

• Should IT consider NIAP-certified products for MDM?

  The average organization may not require military-grade security for its endpoint management platform, but IT pros should take note of which products meet that standard.Continue Reading

• What are the benefits of a virtual session border controller?

  A virtual session border controller can help companies meet increased demands without requiring the installation of costly and dedicated hardware.Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help.Continue Reading

• Microsoft Teams vs. Zoom: Can Teams replace Zoom?

  Organizations weighing Microsoft Teams vs. Zoom conferencing must consider the long-term licensing costs, collaboration features and UX of the services.Continue Reading

• HubSpot enterprise CMS helps midmarket maintain websites

  HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one.Continue Reading

• Top considerations for VMware GPU virtualization

  Virtualizing GPUs is not easy without the proper considerations. In VMware environments, admins should consider licensing, resource requirements and hardware capabilities.Continue Reading

• Slack and Zoom integration drives Skype's decline

  In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors.Continue Reading