Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Digital experience trends to watch in 2020

  With the availability of AI, personalization engines and customer data platforms, businesses and consumers can expect improved digital experiences in 2020. Continue Reading

• Mega-suites, cloud shape 20 years of ERP history

  Big suites from SAP and Oracle showed how ERP could run an entire business. The same complexity that led to lawsuits and cost overruns now makes the move to cloud challenging. Continue Reading

• Maximize huddle room design for enhanced collaboration

  In this huddle room guide, learn the key trends driving adoption and how the right huddle room design can enhance the effectiveness of collaboration. Continue Reading

• Mobile trends that will flourish and flop in 2020

  In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers. Continue Reading

• DNA as a content storage device is closer than you think

  Storing content in DNA may one day be possible, but today, it's neither practical nor cost-effective. Here's where this technology stands in today's world. Continue Reading

• A look inside the new Redwood Oracle UI design

  The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and share the timeline for the multi-year rollout.Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.Continue Reading

• Microsoft extends Office 365 benefit to nonprofit volunteers

  Thursday's announcement extends the company's September offering of 10 free Microsoft 365 Business licenses for nonprofits' employees to their volunteers.Continue Reading

• Is macOS Catalina stable enough for enterprise use?

  Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.Continue Reading

• Aviso introduces version 2.0 of AI-guided sales platform

  Version 2.0 provides artificial intelligence tools that predict deal close probabilities, guide next best actions and limit typos and unsaved changes during entry of data.Continue Reading

• 4 SIP trunking benefits for cloud migration

  SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.Continue Reading

• CPM software Prophix organizes Spacesaver sales info for success

  CPM software helped consolidate financial data, which allowed Spacesaver to cut its monthly close time by two-thirds and replace Excel spreadsheets with OLAP-based analytics.Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.Continue Reading

• Microsoft, Cisco usher in new era of video conferencing interoperability

  In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite.Continue Reading

• Oracle expands Customer Experience platform with Oracle Digital Sales

  Features of the new CRM tool include Oracle Digital Assistant and a user interface that brings tasks frequently done by sales reps into one place to reduce data entries and clicks.Continue Reading

• Microsoft CDP helps businesses unify customer data

  Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer.Continue Reading

• Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.Continue Reading

• Windows 10 1909 Is Here

  Ready or not, Windows 10 1909 is here. It's a suprisingly fast and easy upgrade, more like a Cumulative Update (CU) than previous Feature Upgrades. Power users and admins alike should jump on this ...Continue Reading

• How Kaizala for Office 365 competes with ECM platforms

  Kaizala is a solid option for a mobile messaging service, but organizations should consider its effect on enterprise content before rolling it out to users.Continue Reading

• Upland Software extends its portfolio with CRO tool Altify

  Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem.Continue Reading

• What are the benefits of 5G VoIP?

  5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency.Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.Continue Reading

• HR mobile apps for employees strengthen HCM strategies

  HR mobility management applications play a key role in recruiting, onboarding, talent management, engagements and, ultimately, workforce retention and productivity.Continue Reading

• 10 ERP software choices for process manufacturing

  Selecting ERP software for process manufacturing can be confusing, and different industries have different requirements. Learn about some of the leading choices for process manufacturing.Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.Continue Reading

• How to improve HR processes: 6 modern tools CHROs should consider

  HR tools and techniques can help free up time in HR for more beneficial activities, but it can be hard to know what to focus on first. Start with these six methods to improve HR processes.Continue Reading

• Have success with SAP C/4HANA on-premises-to-cloud migration

  There is no one way to complete a CRM platform migration, but a little planning and asking questions along the way can ensure you are on the road to success.Continue Reading

• Financial business analytics transforms numbers into gold

  AI-driven business analytics provides finance departments with the tools to exercise more influence over corporate strategy, but only with the right skills and training.Continue Reading

• Financial tools for business breathe life into transaction data

  No longer limited to simply crunching numbers, today's financial technologies can transform customer transaction data into improved operations, product development, CXs and ROIs.Continue Reading

• How should IT select antivirus software for Windows 10?

  There are a lot of options for antivirus software for Windows 10, so it's important to know what to look for. Here are some top considerations to think about before deciding.Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• Is AWS recommendation engine Amazon Personalize right for you?

  Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization?Continue Reading

• ERP evolution sees major shifts in holistic view of business

  Implementers and users recall the late 1990s move off mainframes and the rise of SaaS and monolithic suites. Plus, ERP founders Hasso Plattner of SAP and Evan Goldberg of NetSuite share their insights.Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.Continue Reading

• How to improve the manufacturing process: 6 keys to tech success

  AI, analytics, IoT and modern apps can serve important roles in today's manufacturing companies. Learn six steps that put these technologies to good use.Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.Continue Reading

• Why organizations of any size should consider IDaaS

  The risks of poor identity management are well known. Identity-as-a-service offerings can solve many identity-management-related issues. For companies that haven't yet, now is the time to get started.Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.Continue Reading

• Digital asset management benefits the future of work

  Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed.Continue Reading

• 4 unforeseen challenges of running VDI in the cloud

  VDI in the cloud is different than an on-premises deployment, even if you take the lift-and-shift route. Here's what to expect during a transition to the cloud.Continue Reading

• No Windows 10 Sandbox Activation

  As I determine there's no Windows 10 Sandbox activation it makes sense to assert that a throwaway one-time-use OS instance doesn't need activation anyway.Continue Reading

• Gen Z marketing strategies can benefit from new technology

  Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.Continue Reading

• Best practices when analyzing order management system features

  It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.Continue Reading

• 5 of the latest trends in payroll management HR should know

  Your workers want to be paid in the right amount and without delay. Learn why payroll management is changing, which trends are most important and how you should adapt.Continue Reading

• How experience-based differentiation can be a CX fast track

  CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process.Continue Reading

• AI optimizes content management workflows, personalizes CX

  AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.Continue Reading

• Field service providers drive CX, engagement, retention

  Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service.Continue Reading

• Workflow vs. BPM: What's the difference?

  While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.Continue Reading

• Customer engagement fuels retail success

  Down, but not out? It's a fitting description for the current state of traditional retail stores. But there are many ways retailers can still win against online competition.Continue Reading

• Comparing H.323 vs. SIP: What's the difference?

  Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications.Continue Reading

• What are the benefits of a UC and contact center integration?

  UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents.Continue Reading

• 8 uses for RPA in HR operations

  Companies can use RPA in HR to streamline processes and make room for more strategic functions. Discover the eight ways HR can implement automation in the workplace.Continue Reading

• Content services platforms enable multi-context records

  Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help.Continue Reading

• How big of an advantage is Oracle autonomous technology?

  Oracle continues to spread machine learning 'autonomous' software throughout its infrastructure and application offerings. But is it as revolutionary as Oracle claims?Continue Reading

• Which will come out on top: Microsoft SharePoint or OneDrive?

  Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen.Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.Continue Reading

• Ease ERP software selection to make the best purchase decision

  Implementation of ERP software is a daunting task. This guide covering ERP system use cases, components and top options in the marketplace can help.Continue Reading

• Discover the best ERP software for your organization

  Discover the best ERP software for your organization in this product roundup that covers features, user reviews and integration.Continue Reading

• Martech strategy, Agile marketing are trends to follow

  As the marketing model changes, businesses can adopt thousands of different marketing technologies to better reach customers and improve customer experience.Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'Continue Reading

• Businesses can achieve 360-degree customer view using AI

  AI can be a powerful tool to analyze large amounts of customer data and improve CX. Here are some areas in which AI can be of assistance in your organization.Continue Reading

• Microsoft Teams Rooms system offers benefits, hardware concerns

  Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system.Continue Reading

• Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.Continue Reading

• How can customer relationship metrics benefit CX?

  Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.Continue Reading

• The best ERP software of 2019 for your organization

  No matter the company size and requirements, there is an ERP system for every organization. Discover the best ERP software based on your company's needs, such as project-focused or multinational.Continue Reading

• Nectar launches Customer Experience Assurance platform

  The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.Continue Reading

• Which vendors still support on-premises UC infrastructure?

  Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.Continue Reading

• Latest iOS vulnerability puts mobile security in the spotlight

  In this Q&A, sort through all the confusion regarding Google Project Zero's report on a major iOS vulnerability and determine how it should change your security policies.Continue Reading

• Evolving contact center services reshape engagement strategies

  As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.Continue Reading

• Upselling customers adds ROI gold to contact center channels

  AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.Continue Reading

• Security, management updates made to LogMeIn Bold360

  LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.Continue Reading

• Digital transformation of finance unleashes analytical minds

  Host Analytics CFO Dan Fletcher explains how finance technology supports growth and frees analysts from repetitive tasks to focus on strategic work.Continue Reading

• Cohesion is latest Acquia acquisition

  While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.Continue Reading

• How business messaging benefits customer experience

  Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX.Continue Reading

• 4 ways customer feedback benefits marketing strategies

  Leela Srinivasan of SurveyMonkey offered tips on using customer feedback data to inform enterprise marketing strategy during a session at Inbound 2019.Continue Reading

• How AI in the workplace will affect collaboration and job performance

  AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.Continue Reading

• Introduction to supply chain management software of 2020

  Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.Continue Reading

• Humor in marketing can engage, retain customers

  Humor can be a powerful marketing weapon -- when used correctly. Here are some tips and examples that businesses can use to better connect with customers.Continue Reading

• Before deploying recruitment chatbots, define use cases

  HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first.Continue Reading

• Dangers of biometric authentication for mobile devices

  Biometric authentication for mobile devices is touted for simplicity and security, but IT should be wary of particular biometric vulnerabilities and user privacy concerns.Continue Reading

• Mobile biometric authentication: The advantages and disadvantages

  Mobile IT professionals must learn about the pros and cons of mobile biometric authentication before they implement fingerprint or face scan authentication factors.Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.Continue Reading

• Organizations reap benefits of mobile CRM apps

  Salesforce now offers organizations such as Cornell University the ability to render CRM systems as apps, making it easy to manage students and faculty at a number of colleges.Continue Reading

• A detailed guide to unified communications platforms

  Explore all the aspects of a unified communications platform, including what it is, what to watch out for and how to use the software to increase company productivity.Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.Continue Reading

• When should IT use thin clients for VDI?

  Thin clients are less expensive than PCs, but they also come with limitations. Find out if thin clients will work well within your organization.Continue Reading

• Learn how to build a Salesforce app in 4 steps

  Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.Continue Reading

• Temper expectations for recruitment chatbots to mitigate failure

  Although chatbots are powered by AI, the human factor is a critical factor in their success. That's because chatbots don't have the same instincts and capabilities that humans do.Continue Reading

• SAP CX tools evolve in the face of data privacy, AI

  'Experience data' from Qualtrics will help SAP boost its customer experience offerings. The company is also considering how AI can help and where privacy concerns fit into the CX landscape.Continue Reading

• HR technology startups vie for top spot at Unleash conferences

  At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face.Continue Reading

• Webex Teams vs. Microsoft Teams: Choosing the right platform

  Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.Continue Reading

• What are the top CPaaS use cases in healthcare?

  CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.Continue Reading

• IoT and augmented reality in manufacturing show promise

  Manufacturers such as Howden and Volvo are using AR and IoT applications built on PTC ThingWorx and Vuforia technology to optimize operations and improve asset management.Continue Reading

• Windows 10 19H2 update brings few changes, more confusion

  Windows 10 updates have plagued IT since the inception of the OS. Microsoft may be attempting to assuage IT's concerns with the Windows 10 19H2 update.Continue Reading

• Key iOS enterprise security vulnerabilities IT should know

  Mobile admins must approach Android and iOS security differently, because the two OSes face different threats. Learn how IT can mitigate iOS enterprise security concerns.Continue Reading