Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Slack and Zoom integration drives Skype's decline

  In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors. Continue Reading

• 6 key benefits of headless commerce

  Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience. Continue Reading

• Dell XPS 13 (2020) review: The best Windows 10 laptop

  The Dell XPS 13 is more expensive than other Windows 10 laptops, but is it worth it? Its impeccable design, stunning display and impressive spec sheet suggest yes, at least on paper. Continue Reading

• How speech analytics can benefit call centers

  Speech analytics software in call centers helps organizations pinpoint areas of weakness to address in an effort to improve customer experience and efficiency. Continue Reading

• How can CPaaS technology support remote work?

  CPaaS technology offers a lot of benefits, but it's not a quick fix for enterprises considering how they might use it to support increasing amounts of remote workers. Continue Reading

• Increased remote work requires evaluating collaboration costs

  Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues.Continue Reading

• Enterprise collaboration market upended as remote work surges

  The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment.Continue Reading

• What is a benefit of Qualtrics Text IQ sentiment analysis?

  The COVID-19 pandemic is having a profound effect on consumers. Text IQ provides sentiment analysis to understand just what that effect is -- as it evolves.Continue Reading

• Team collaboration tools ease remote work management

  As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement.Continue Reading

• Pros and cons of non-RFP vs. RFP procurement process

  The decision to use an RFP procurement process or skip it rests on each companies' unique needs. Understand how each method works and why each has its own pros and cons.Continue Reading

• How do you compare the TCO of on-premises UC vs. UCaaS?

  While TCO can be a helpful metric when weighing on-premises UC options, it's less relevant for evaluating cloud services. Comparing on-premises UC vs. UCaaS has two considerations.Continue Reading

• How event-driven architecture benefits mobile UX

  Event-driven architecture is an approach to programming that enterprise IT professionals should understand. This approach benefits both IT and mobile users.Continue Reading

• 5 email marketing trends to follow in 2020

  When done right, email marketing can reach the right customers and be engaging. Organizations should keep email design simple and easy to read and enclose a unique call to action.Continue Reading

• Video conferencing encryption comes into focus

  With more people working from home and collaborating via online meetings, video conferencing security among vendors and users has been thrust into the spotlight.Continue Reading

• How do you measure jitter and what tools can you use?

  What's the best way to accurately measure jitter? There are a variety of tools, but it's important to pick the one that's right for you.Continue Reading

• 4 ways to use HR systems to communicate as COVID-19 develops

  Discover four ways chief HR officers and HR teams can use an HRIS to keep everyone in the company connected and informed during the COVID-19 pandemic.Continue Reading

• SuccessFactors implementation methodology: Overview of choices

  There are three different SuccessFactors implementation methodologies. Here's the information you need in order to select the one that will work best for your company.Continue Reading

• Determine 5G enterprise use cases, cost before deployment

  There's a lot of hype surrounding 5G. Before getting too excited, it's important to determine the enterprise use cases, costs and what organizations must do to take advantage of 5G.Continue Reading

• SaaS ERP vs. cloud ERP: What's the difference?

  SaaS ERP and cloud ERP represent two types of software systems that share some similarities. Learn what they have in common and how they are different.Continue Reading

• Evaluate the foldable mobile phone market for the enterprise

  As more foldable mobile devices come to market, IT pros should familiarize themselves with the available models and evaluate if they're a worthwhile investment.Continue Reading

• How Concur AP automation streamlines accounts payable

  Some finance departments are turning to SAP Concur for accounts payable automation to manage processes and increase accuracy. Here's what the automated process looks like.Continue Reading

• Gains in WebRTC technology making it increasingly versatile

  WebRTC technology is now an important part of today's unified communications environment. But its road to adoption didn't come without a few bumps along the way.Continue Reading

• Get to know Workspace One for Microsoft Endpoint Manager

  VMware's Workspace One can now connect with the new Microsoft Endpoint Manager to provide IT pros with more tools at their disposal for workspace, desktop and endpoint management.Continue Reading

• Enterprise search software comparison

  Enterprise search has always been both a necessity and a challenge, and vendors have sought to bring improvements to the market by adding AI to their products. Here's an overview.Continue Reading

• What to expect from the Salesforce and Tableau integration

  The Tableau integration with Salesforce has many users wondering how this will affect its approach to growth and development, and its place in the digital transformation marketplace.Continue Reading

• 4 roles of AI in content management systems

  Enterprise content management systems employ AI in a number of ways, including chatbots, robotic process automation, enterprise search and content security.Continue Reading

• Compare UEM capabilities of Citrix Workspace vs. VMware Workspace One

  Digital workspaces go beyond the capabilities of UEM. Compare the management features of two major digital workspace platforms from Citrix and VMware.Continue Reading

• SAP Business One overview: Features, benefits and more

  SAP Business One promises holistic business management software. Learn more about its advantages and pitfalls, as well as pricing and integration, in this SAP Business One overview.Continue Reading

• Video conferencing adoption surge highlights market trends

  Amid the throes of coronavirus, organizations have relied on video collaboration. But, after the pandemic subsides, will businesses still use video as a fundamental workflow?Continue Reading

• Creating digital experiences key to driving exceptional CX

  The way in which businesses build digital experiences is ever-evolving. It's a race to create easier-to-use customer interfaces to improve customer experience.Continue Reading

• What collaboration metrics determine an app's business value?

  Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools.Continue Reading

• 3 Mac remote management software options for enterprise use

  IT pros may be forced to manage remote macOS desktops, so they should understand the options they have for remote desktop management tools and what features they offer.Continue Reading

• Top 3 ways to increase engagement in e-commerce

  Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience.Continue Reading

• How to pick a SuccessFactors implementation partner

  Selecting the right SuccessFactors implementation partner is a critical step in the journey to deploying the system. Check out these six tips for finding a partner.Continue Reading

• How to evaluate UEM, MDM platforms for IoT and wearables

  Wearables and IoT devices can benefit enterprise organizations, but it's important to secure and manage. Evaluate a UEM to determine if it has proper IoT support.Continue Reading

• What Wi-Fi 6 phones and tablets can provide organizations

  The latest generation of Wi-Fi technology, Wi-Fi 6, can enable improved mobile UX for workers that rely on kiosks, smartphones and tablets for their daily on-premises tasks.Continue Reading

• What you need to know about fourth-party logistics

  Fourth-party logistics build on the benefits third-party logistics offers. Learn more about how this services model can help create more efficient logistics.Continue Reading

• What are 4 ways to improve content experience?

  Thoughtful presentation of content enables businesses to engage customers. Methods of improving content experience include social media and tailored content.Continue Reading

• 4 SAP Leonardo use cases

  With IoT and blockchain capabilities, some companies are putting SAP Leonardo to work. Here are four examples that illustrate the product's use cases.Continue Reading

• Which Chrome browser management settings should IT deploy?

  Organizations that allow the use of Google Chrome should ensure that their IT departments understand the different settings that shape Chrome browser management practices.Continue Reading

• Personalized digital experiences for customers begin at home

  Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff.Continue Reading

• Collaboration tools in the workplace boost customer experiences

  Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment.Continue Reading

• Evaluating video conference options: BYOC, kits, appliances

  The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work.Continue Reading

• Should you buy communication APIs from a UC or CPaaS vendor?

  Organizations can deploy communication APIs from their UC provider or a stand-alone CPaaS provider. Learn why communication requirements will influence the vendor decision.Continue Reading

• The 3 benefits of maintaining T1 and E1 lines

  T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links.Continue Reading

• Bias and diversity in the gig economy: What HR should know

  With the war for talent in full swing, ignoring bias issues that affect gig and freelance workers is a mistake. Experts share helpful advice to how HR can get proactive.Continue Reading

• Determining the business benefits of CPaaS use cases

  Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs.Continue Reading

• Salesforce salary survey shows increase in Trailhead use

  The annual Mason Frank International survey shows the top two Salesforce certifications are administrator and platform app builder. Trailhead use has also increased.Continue Reading

• 4 digital marketing best practices for businesses

  Some digital marketing strategies for reaching customers include creating empathy and trust in marketing campaigns, personalizing content and having an omnichannel presence.Continue Reading

• 4 benefits of business process automation

  Companies are automating business processes to improve workflows and use technology effectively. Some benefits of BPA include unified digital experiences and increased organization.Continue Reading

• Understand SAP ECC vs. HANA vs. S/4HANA vs. R/3

  SAP ECC, HANA, S/4HANA and R/3 are all valuable tools in the IT world, but it's easy to get them confused. Learn about their similarities and differences.Continue Reading

• How real-time analytics can benefit HR

  For analytics to be truly useful, it must be embedded into user workflows. Learn how HR tools are incorporating such approaches and where they can offer employers the most value.Continue Reading

• Emerging UCaaS trends include workflow integrations and AI

  Analysts say UCaaS trends show growing adoption rates and increasingly sophisticated functionality. From application and workflow integrations to AI, here's what's ahead.Continue Reading

• UCaaS market verticals require custom platform features

  UCaaS market verticals have unique communications requirements. Most platforms now offer businesses more customizability to tailor features and integrations to meet specific needs.Continue Reading

• Private cloud shifts benefits of cloud-based unified communications

  Private cloud UCaaS is giving companies some compelling reasons to reassess their cloud-based unified communications strategies. Better performance is just one factor.Continue Reading

• Comparing UCaaS vs. CPaaS for cloud-based communications

  CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications.Continue Reading

• Cisco collaboration products unify UC, admin and productivity tools

  In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites.Continue Reading

• Citrix Microapps benefits include improved security, UX

  With the Citrix Microapp integrations, IT professionals can build templates that enable users to view and edit back-end systems, which could improve Citrix Workspace's usability.Continue Reading

• 8 HR technology trends CHROs should investigate in 2020

  Many emerging HR technologies are solidly in the realm of 'must-haves,' while others remain hype. Here's some advice to help you discern which is which.Continue Reading

• Consider device attestation over MDM for specific use cases

  As organizations consider running BYOD-style deployments, how to ensure devices are secure becomes a concern. Device attestation can provide IT assurance that devices are secure without management.Continue Reading

• Is the SAP ECC support deadline extension important?

  With an extension to the SAP ERP Central Component end-of-support deadline, customers are wondering what it means for them. Here's a look.Continue Reading

• How does AI in sales improve staff performance?

  AI can assist in many aspects of the sales process, including analyzing calls, making employees more productive and retaining talented representatives.Continue Reading

• What are the benefits of cloud ERP?

  More and more businesses have turned to cloud technologies, even when it comes to their ERP systems. Here's a look at the many benefits cloud ERP systems offer.Continue Reading

• Get to know 4 workflow automation tools

  Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools.Continue Reading

• Top 2 HR chatbot examples for the experience-driven job market

  Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters.Continue Reading

• Decide if a paywall strategy is right for your business

  Organizations that sell content might benefit from a paywall. Here are some questions to ask when deciding if a paywall strategy is right for your business.Continue Reading

• What capabilities does Qualtrics EmployeeXM offer?

  Employee Experience Management tools from Qualtrics are meant to give managers and HR concrete ways to gather feedback and support workers. Here's a look at five features.Continue Reading

• Evaluating top UCaaS providers and features

  The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs.Continue Reading

• Surface Duo brings a Windows Surface-Android partnership

  The new Windows Surface Duo device promises a marriage of Google Android and Microsoft hardware, and organizations should learn how the device could help their mobile users.Continue Reading

• Unified communications market trends drive increased spending

  On-premises UC is in decline as organizations buy into the latest unified communications market trends, such as cloud collaboration tools and embedded communications.Continue Reading

• Differences in thin client support across VDI vendors

  The thin client support that virtualization vendors provide is often changing, and IT professionals must understand that each vendor takes a unique approach to thin clients.Continue Reading

• Why is live enterprise video streaming use expanding?

  Live enterprise video use is growing. Learn how changes in culture and technology are encouraging organizations to embrace more livestreaming use cases.Continue Reading

• What's the difference between ECM vs. content services?

  Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work.Continue Reading

• IoT and the customer experience: What to expect in 2020

  Consumers are finding themselves increasingly surrounded by technology that talks to each other. See how retail is incorporating IoT and affecting customer experience.Continue Reading

• 6 ideas to consider before making a C/4HANA SAP cloud migration

  Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration.Continue Reading

• CPaaS market growth outpaces UCaaS as organizations demand APIs

  Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won't lead to market convergence.Continue Reading

• What are some key SuccessFactors onboarding capabilities?

  Onboarding is critical to employee experience and a company's reputation as a talent destination. Learn about SuccessFactors functionality to help improve this important process.Continue Reading

• 5 business benefits of unified communications in the cloud

  Organizations evaluating alternatives to on-premises systems should consider five business benefits of unified communications in the cloud, including improved scalability and security.Continue Reading

• Explore Android OS alternatives for enterprise use

  While enterprise adoption for Android OS alternatives, IT professionals should learn about the options available so they can weigh the different features and apps available.Continue Reading

• Why mobile recruiting is the future

  Recruiters can use text recruiting to connect with great candidates. Here's a look at how mobile recruiting works, why it's important and what the future holds.Continue Reading

• Top 2020 HR trends: Employee and candidate experience, AI and more

  In 2020, business and HR will need to use technology and lead with the employee and candidate experience top of mind. Here's what to know.Continue Reading

• 3 benefits of unified communications for small business

  Small businesses that adopt unified communications can expect to improve employee engagement, reduce costs and consolidate overlapping tools.Continue Reading

• Image-level methods for Windows application deployment

  Imaging is a crucial process, but IT must also consider application deployment. Here are methods to deploy different types of Windows apps during installation.Continue Reading

• Software CDP features don't equate to CDP branding

  While many tech companies have software with customer data platform attributes, some vendors, such as Salesforce and Oracle, don't put the CDP label on them.Continue Reading

• Compare vCenter Foundation vs. Standard before implementing

  VMware's vCenter software comes in two different versions: Foundation and Standard. Both enable SMBs to create hosts and VMs, but Standard offers more features, such as DRS.Continue Reading

• Live enterprise video streaming driving market disruption

  Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video.Continue Reading

• Acer Spin 5, TravelMate P6 preview: Great specs, good price

  At CES 2020, the Acer Spin 5 and Acer TravelMate P6 and P2 series headlined the vendor's appearance. Acer focused its upgrades on durability, productivity and affordability.Continue Reading

• Dell Latitude 9510 and XPS 13 preview: Best in business

  The Dell Latitude 9510 and XPS 13 unveiled at CES 2020 redefine the business laptop, touting features like 5G, AI, impossibly long battery life, maxed out displays and more.Continue Reading

• Samsung Galaxy Chromebook, Galaxy Book Flex Alpha hands-on

  The Samsung Galaxy Chromebook revealed at CES promises more power and performance than competitors, while the Galaxy Book Flex Alpha is an affordable option to its predecessor.Continue Reading

• The impact of technology on HR: The good, bad and daunting

  Technology is changing HR in both positive and negative ways, and keeping up with these changes can feel overwhelming. Four leaders share tips for managing the changes.Continue Reading

• Video conferencing adoption a growing trend among businesses

  B2B and B2C video conferencing is on the rise as businesses strive to provide exceptional CX to customers. Nemertes shares some of its research results.Continue Reading

• HP Spectre X360 15, Elite Dragonfly hands-on preview

  Upgrades to the HP Spectre X360 15 and HP Elite Dragonfly were unveiled at CES 2020, catering to the needs of business users -- but at a cost.Continue Reading

• What are some useful Salesforce CPQ features?

  CPQ tools help speed up the quote process while providing accurate pricing, along with other features. Here's how this technology can help your organization.Continue Reading

• Customer engagement strategies focus on mobility, loyalty programs

  The Miami Heat and JetBlue both use mobile apps and loyalty rewards programs to engage their customers -- inside their places of business and at home.Continue Reading

• The top 6 CPaaS trends to track in 2022

  The CPaaS market is evolving to address digital transformation demands as a result of COVID-19. Provider priorities in 2022 include increased scale and improved support for video.Continue Reading

• Explore 6 SIP trunk providers with these comparison points

  Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system.Continue Reading

• How to differentiate between CX and DX platforms

  CX and DX platforms have similarities in how they manage content to produce interactive experiences, but they aren't the same. The difference is their underlying business purpose.Continue Reading

• E1 and T1 vs. ISDN: What are the differences?

  T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.Continue Reading

• Biggest UC trends revealed in top news stories of 2019

  Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.Continue Reading

• Is hybrid cloud a long-term UC deployment option?

  Where on-premises UC offers control, cloud-based UC offers agility. Learn why a hybrid UC deployment is a temporary move on the way to a full cloud option.Continue Reading