Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Host Analytics FP&A software aids Digital Realty decision-making

  Digital Realty digitized financial planning and analysis to enable data-driven decisions. Here's a look at how that has enabled growth for the $3 billion business. Continue Reading

• Discover the core ERP system components

  Discover core ERP systems components, as well as the benefits and challenges of implementing ERP in your organization. Continue Reading

• Is your organization ready for cloud unified communications?

  Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate. Continue Reading

• Employee engagement technology not a panacea for HR woes

  Employee engagement comes in many shapes and forms, leaving employers to scratch their heads at the best way to motivate their workforce. A good starting point? Better communication. Continue Reading

• Interest in industrial augmented reality grows

  The augmented reality market is gaining traction in the manufacturing sector. Learn how the market has grown and why AR might improve operations and training. Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.Continue Reading

• Quantifying success for team collaboration applications

  Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ...Continue Reading

• Princess Cruises puts real-time customer experience into action

  The Ocean Medallion provides real-time CX to passengers on Princess Cruises. The technology enables vacationers to automatically open stateroom doors, locate companions and more.Continue Reading

• Customer data management tools shape personalization, boost CX

  In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view.Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.Continue Reading

• Windows Virtual Desktop forces VDI market to adapt or risk failure

  In this Q&A with a company that helped developed Windows Virtual Desktop, dig into how it will affect the VDI market and the road that Microsoft took to develop the service.Continue Reading

• 5 reasons why content marketing fails

  Content marketing strategies can fail for a variety of reasons, such as refusing to learn more about your customers. Here are five ways content marketing strategies can fail.Continue Reading

• Why EMM is the key to any enterprise mobility strategy

  Now is the time to start incorporating EMM into enterprise mobility strategies. Here's why EMM is important and how organizations can take advantage of its benefits.Continue Reading

• Can Google collaboration slow Slack's momentum?

  Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack?Continue Reading

• Diversity and inclusion technology isn't perfect, but it's promising

  While technology can help companies reduce bias in hiring and talent management, it's not without its flaws. Humans, then, should be careful of trusting AI blindly.Continue Reading

• Make the case for UEM tools with these compelling uses

  Unified endpoint management provides companies with a single platform to oversee multiple devices. Learn more about the cost, productivity and overall business benefits.Continue Reading

• Comparing video conferencing tools: Cisco, Microsoft and Zoom

  Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support.Continue Reading

• How do customer service and customer success differ?

  Tripped up on the difference between customer service and customer success? In short, service is reactive and success is proactive, but both aim to solve problems for the customer.Continue Reading

• Businesses use AI to improve customer experience

  Chatbots, virtual agents, computer vision and other AI-related technologies on display at a recent tech conference are being used to improve customer experience.Continue Reading

• Customer service technologies revolutionize CX engagements

  This Essential Guide examines the strategic and multidimensional role customer service and its technologies now play in personalized customer experiences over multiple channels.Continue Reading

• VaaS and USB video drive video conferencing market growth

  As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.Continue Reading

• How blockchain energy consumption affects supply chains

  Blockchain's use of energy is proving to be a problem in supply chains, but why? Experts are diving into the issue and providing insight on two key factors: computation and speed.Continue Reading

• Integrated platform supports digital finance transformation

  Integrating digital technology is a challenging step in transforming financial operations. Investment firm The Carlyle Group turned to a CPM platform to help achieve its goals.Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• Continuous performance management comes with benefits, drawbacks

  Many companies are ditching yearly performance reviews in favor of continuous performance management. The new method has its advantages, but comes with drawbacks as well.Continue Reading

• Know the ingredients for team collaboration app success

  Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ...Continue Reading

• Customers stay connected with Talkdesk 100% uptime SLA

  Talkdesk customer Cognosante sees 50% cost savings after switching to the vendor's contact center software and, so far, has seen no interruptions in service.Continue Reading

• 3 call routing methods to consider in your contact center

  Contact center call routing methods include next-available agent, skill-based and predictive; however, each strategy has pros and cons. Learn what is best for your business.Continue Reading

• Using AI in content creation can streamline publishing

  Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more complicated tasks. But there can be drawbacks.Continue Reading

• Why perceived Citrix Cloud costs may not align with reality

  Citrix is encouraging its customers to move their VDI deployments to the cloud. But the company's marketing ploys don't often mention the real costs of moving to Citrix Cloud.Continue Reading

• Get to know data governance tools for the enterprise

  Data governance tools can address documentation gaps, data visibility and metadata management. Here are some tools that can help you along your journey.Continue Reading

• Businesses use AR/VR in CRM to boost customer experience

  Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward.Continue Reading

• Celonis co-CEO on impact of digital transformation on jobs

  Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready to adapt, according to Celonis co-CEO Alex Rinke.Continue Reading

• Why is video interoperability a challenge?

  Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations.Continue Reading

• Contact center AI: Agents may be training their replacements

  The goal for software developers training sophisticated agent-assist AI tools for contact center software platforms could be 'superbots' far smarter than today's chatbots.Continue Reading

• Hybrid video conferencing architecture bridges on premises, cloud

  Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach.Continue Reading

• Getting to the payoff of digital transformation in HR

  A successful move to a corporate digital environment requires careful planning and a realistic roadmap. HR leaders can pave the way by first getting clear about their vision.Continue Reading

• Autonomous, self-service technology can't replace human touch

  Self-service and autonomous technology can be found in any number of businesses, including hospitals, restaurants and retail -- but they are not a substitute for human interaction.Continue Reading

• The role of blockchain in information governance

  While blockchain got its start as the foundation for different cryptocurrencies, it can also be beneficial in content management. Here's how it works.Continue Reading

• How companies are using social media for learning and development

  Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization.Continue Reading

• Maximize huddle room technology with collaboration metrics

  Organizations should use collaboration metrics with their huddle room technology to measure employee productivity and the effectiveness of collaboration technologies.Continue Reading

• Uber mall kiosks act as brick-and-mortar storefronts

  Uber uses digital mall kiosks as storefronts to recruit drivers, and an integrated video conferencing app enables users to interact with remote agents.Continue Reading

• Enosix CMO, who branded SAP Leonardo, talks martech strategy

  Shawn Reynolds, the former architect of SAP's Leonardo AI brand, moves to SAP-Salesforce integrator Enosix. He discusses marketing strategy in this age of overwhelming martech choices.Continue Reading

• IT's guide to Windows 10 Enterprise 2019 LTSC

  The Windows 10 Enterprise 2019 LTSC release includes a number of new management capabilities. IT administrators should be aware of the new features and enhancements.Continue Reading

• How can RPA improve content management?

  Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.Continue Reading

• Evaluate your current HRMS software before buying a new system

  Replacing HRMS software can be expensive and time-consuming, but it isn't your only option. Review your current system first to see if -- and how -- it can be salvaged.Continue Reading

• Where does mobile video messaging fit in the enterprise?

  Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever.Continue Reading

• Content collaboration tools sharpen focus on customer demands

  Content collaboration software is necessary to create and share content among business users in and out of the office. Here are some tools that help make that possible.Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.Continue Reading

• Blockchain food supply chain growth depends on clean data

  Traceability to ensure freshness, safety and compliance is an obvious benefit of blockchain in the food supply chain, but it won't happen without solving data acquisition issues.Continue Reading

• Why use third-party marketing automation instead of native CRM tools?

  Though many CRM platforms offer native marketing automation tools, many organizations find it beneficial to use a third-party application, such as Eloqua or Marketo.Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support.Continue Reading

• Why it is important to buy the right size HRMS software

  HRMS software is not one-size-fits-all. Smaller and larger organizations have different budgets and needs that will determine what is realistic without breaking the bank.Continue Reading

• A glimpse into the future of AI enterprise applications

  Hands-on experience building bots on the Azure cloud and briefings from Microsoft experts show that the future of AI is here, and it's more user-friendly than you might expect.Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined.Continue Reading

• The benefits of implementing RPA in finance

  Now is the chance to begin transforming your company's finance department by implementing RPA, which can automate the tedious, manual tasks that are keeping it from evolving.Continue Reading

• How does Microsoft Power Platform stack up against SharePoint?

  Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.Continue Reading

• Microsoft Teams has HIPAA collaboration compliance benefits, risks

  Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind.Continue Reading

• Digital transformation technologies power CX makeovers

  Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.Continue Reading

• A deep dive into Oracle Adaptive Intelligent Apps

  Oracle Vice President Melissa Boxer provides details on how Oracle Adaptive Intelligent Applications take 'repetitive and mundane' ERP and supply chain tasks off people's hands.Continue Reading

• Prepackaged vs. DIY: Which video conferencing system is best?

  Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business.Continue Reading

• Businesses see increasing importance of video conferencing

  Video chat is another channel for businesses to interact with employees and customers. Learn why businesses are placing increasing importance on video conferencing and about its effects on CX.Continue Reading

• How do Salesforce Next Best Action and Prediction Builder differ?

  The Salesforce Einstein Prediction Builder and Next Best Action components look similar to the untrained eye, but each product works in a different manner.Continue Reading

• When on-premises VDI deployments trump cloud applications

  Desktop as a service lessens IT management, but sacrifices granular control. Check out this handbook to learn more about cloud desktops vs. on-premises VDI.Continue Reading

• Cattlemen group uses Google AI to build a chatbot

  Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.Continue Reading

• PTC headquarters follows open-plan digital workplace strategy

  Moving from suburb to booming Boston Seaport District required a huge HR change management effort and interior design that ensures the right ratio of collaborative and private space.Continue Reading

• Fluid Framework opens the door to new Microsoft capabilities

  Fluid Framework provides multiuser co-authoring capabilities -- offering never-seen-before flexibility. It also has the potential for adoption by outside vendors.Continue Reading

• What does digital transformation in finance really mean?

  Digital technology can transform finance processes and create better data to drive revenue and customer satisfaction. So what's holding back digital transformation?Continue Reading

• AI in cameras adds innovation to enterprise video conferencing

  Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services.Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.Continue Reading

• Why do mobile admins need Android Enterprise management?

  Google is pushing Android Enterprise management and deprecating Device Admin features. Find out why IT should fall in line and migrate to Android Enterprise.Continue Reading

• What you need to know about Flow Designer vs. Flow Builder

  Salesforce Flow Designer is on the way out, Flow Builder is in -- sort of. The new update includes features that may not make a big difference for developers.Continue Reading

• New video conferencing tools driven by vendor partnerships

  Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.Continue Reading

• Pega Cloud is Pegasystems' preferred platform

  In a Q&A, Alan Trefler, Pegasystems CEO and chess master, ruminates about the cloud, the symbiotic relationship between chess and AI, AI inflation, and the pivot to CX.Continue Reading

• Slack collaboration helps Ford, Wayfair build employee trust

  Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders.Continue Reading

• What are the pros and cons of open source e-commerce platforms?

  Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks.Continue Reading

• Job scraping a Catch-22 for expanding, muddying candidate pool

  Job boards often scrape postings from other sites, enabling access to a wider range of applicants. It can also return false positives for titles that cross over to different industries.Continue Reading

• Customer experience management enhances branding and success

  Customer retention depends on a good customer experience. CX management provides a 360-degree view of customers so buyers must find the right platform to match their needs.Continue Reading

• Vendors step up efforts to marry blockchain and ERP

  Companies are working on enabling their ERP platforms to support the distributed ledger technology, along with courting partners and consortiums to create industry-specific solutions.Continue Reading

• Test your knowledge of supply chain management basics and key terms

  To gain a better understanding of supply chain management, take this 13-question quiz and ensure you have a firm grasp of the key terms and processes it encompasses.Continue Reading

• Windows 7 migration presents IT with an opportunity to modernize

  Moving on from Windows 7 is still a necessity for more than one-third of organizations, and if done correctly, an OS migration can help modernize and secure your organization.Continue Reading

• How to choose marketing automation software

  Learn how to improve your organization's marketing efficiency and assess which offerings from top marketing automation vendors will best meet your business needs.Continue Reading

• Why the UCC market needs AI to improve the user experience

  The future of work is increasingly remote as employees work across branch offices, cities and time zones. Consequently, unified communications and collaboration technology needs to provide users ...Continue Reading

• ERP and blockchain work together for complex, multiparty transactions

  Blockchain -- the immutable, distributed ledger technology -- is well on its way to strengthening the multiparty transactions that fuel complex supply chain networks.Continue Reading

• Best smartphone for business use relies on many key factors

  Operating systems and security protection are among the key considerations when companies select smartphones for business use. Learn more about device options and decision points.Continue Reading

• Win10 Minimum Hardware Requirements Get Interesting

  Careful examination of changes to CPU details show that with version 1903, Win10 minimum hardware requirements get interesting. Simply put, newer CPUs deliver more advanced features and functions.Continue Reading

• UCaaS vs. CCaaS: Weighing communications architecture integrations

  More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.Continue Reading

• X1 Carbon Extreme 6-Core Really Flies

  If you're looking for a serious, capable road/travel laptop, be aware that the Lenovo X1 Carbon Extreme 6-Core really flies. For $2.5-3.0K you can get performance on par with a reasonably capable ...Continue Reading

• 4 use cases for Macs in the enterprise

  Microsoft Windows is typically regarded as the go-to enterprise desktop, but IT shouldn't rule out macOS. Consider four reasons to run macOS in the enterprise.Continue Reading

• Assess a combined VoIP and unified communications framework

  Learn how to determine your organization's need for VoIP technology and UC functionality and to evaluate products from top VoIP vendors to find the right fit.Continue Reading

• Advanced self-service platforms open new customer frontiers

  Self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Learn what works, what doesn't and what needs improvement.Continue Reading

• AI customer self-service platforms show analytical maturity

  AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior.Continue Reading

• 7 features of CX management tools to consider

  Using CEM tools can help companies monitor, improve and manage the customer experience. Read on to learn what to look for when choosing CEM tools.Continue Reading

• 4 use cases for Linux desktops in the enterprise

  Linux OS isn't as popular as Windows, but it still offers a variety of benefits, including flexibility and heightened security. Delve into these use cases for Linux desktops.Continue Reading

• Samsung Consumer Drivers OEM Friendly

  Because my new Lenovo loaner laptops include OEM model NVMe drives, I find myself asking are Samsung consumer drivers OEM friendly? In my case, at least, the answer turns out to be "Yes!"Continue Reading

• What are the roles of 3PL and 4PL in supply chain management?

  Third-party logistics providers have long been part of warehouse and transportation operations, but 4PLs are also in the mix. How can they improve your supply chain together?Continue Reading