Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Are Microsoft Teams calls encrypted?

  Microsoft Teams calls are encrypted at rest and in transit. But organizations that want an additional layer of security can enable end-to-end encryption for one-on-one calls. Continue Reading

• What is content collaboration? An in-depth guide

  Content collaboration covers the tools and processes used to work with others on content, regardless of the medium. Continue Reading

• RFID vs. IoT: What are the differences?

  Users often combine RFID and IoT, but the two technologies are different in some important ways. Learn more about RFID vs. IoT and the uses for each in the supply chain. Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date. Continue Reading

• 3 UC user scenarios influence hybrid work budgets

  As IT decision-makers evaluate their hybrid workplace budgets, three end-user scenarios lay the foundation for UC and collaboration technology investments. Continue Reading

• Integrated Microsoft Loop, Teams boost virtual collaboration

  As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration.Continue Reading

• How are recruitment and talent acquisition different?

  Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most.Continue Reading

• How to create an e-commerce content strategy to improve sales

  A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales.Continue Reading

• RFID vs. barcodes in supply chain: Which should you choose?

  Both RFID and barcodes are valuable in the supply chain, but each is more useful for particular scenarios. Learn what to consider when deciding between RFID vs. barcodes.Continue Reading

• 9 disadvantages of self-service options

  Customer self-service platforms free up live agents for more complicated issues, but if organizations don't keep this software up to date, its disadvantages can frustrate users.Continue Reading

• Guide to developing social media recruiting strategies

  To navigate the complexities and avoid the pitfalls of social media recruiting, companies must set goals, choose the right platforms, promote their culture and measure results.Continue Reading

• How AI is transforming the talent acquisition process

  Machine learning, natural language processing and RPA can source candidates faster, match their skills better and vet them with less bias. An HR technology expert explains how.Continue Reading

• Virtual whiteboard vs. ideation system: Which is best for you?

  Digital whiteboards are useful when tackling short-term needs, but a full-featured ideation system might be the best option for more sophisticated and mission-critical projects.Continue Reading

• Choosing wrong ERP implementation partner: 10 warning signs

  Working with an ERP implementation partner can sometimes bring some warning signs. Learn these 10 indicators that your project team is working with the wrong partner.Continue Reading

• How do you measure ROI for virtual events?

  Businesses and industries are using virtual events to reach customers. Determining ROI of these events isn't as easy as it was for physical conferences, but it can be done.Continue Reading

• 8 items to include on an ERP demo scorecard, with template

  Evaluation team members may lose track of crucial ERP features if they attend multiple ERP demos. Learn some items to include on vendor demo scorecards.Continue Reading

• Contact centers evaluate CPaaS vs. CCaaS benefits

  The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products.Continue Reading

• How end-to-end encryption supports secure team collaboration

  End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.Continue Reading

• Room video conferencing interoperability critical for hybrid work

  Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use.Continue Reading

• Excel for HR: The essential formulas and functions

  Using Excel can benefit HR professionals in various ways, including saving them time so they can work on other tasks. Learn 12 important formulas and functions.Continue Reading

• Social collaboration tools create hybrid work water cooler

  Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work.Continue Reading

• How strong workplace values affect ethical marketing

  Modern customers actively seek out companies with strong values that match their own, so brands should embrace ethical marketing strategies to ensure customers see their values.Continue Reading

• How do you evaluate UC applications for frontline workers?

  UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows.Continue Reading

• 3 use cases highlight AI and speech recognition evolution

  The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology.Continue Reading

• The link between employee experience and customer experience

  A customer's experience with an organization is only as good as an employee's experience. Business leaders should know that empathy is key to employee and customer success.Continue Reading

• Explore the benefits and challenges of paperless offices

  While transitioning to a paperless office can be costly, the benefits of paperless are enough to justify the cost for most organizations.Continue Reading

• UC, employee experience management offer complex insight

  New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.Continue Reading

• The 4 most common HR data security issues

  Common data security issues that HR departments encounter include HR software vulnerabilities and chatbots. Learn about the most common HR data threats and how to prevent them.Continue Reading

• Compare pros and cons of live chat vs. phone support

  Phone support offers personalized experiences, but live chat agents can answer simple inquiries more quickly. See how these service channels stack up against each other.Continue Reading

• The end of life for SharePoint 2016 is fast approaching

  SharePoint Server 2016's end of life has arrived. Is it better to go to SharePoint 2019 or SharePoint Online?Continue Reading

• SAP Sapphire 2022 models a digitally transformed future

  TechTarget editors who were on site in Orlando and The Hague analyze SAP Sapphire 2022, which is being held in person for the first time since 2019 and extended to nine cities.Continue Reading

• Understanding remote desktop connection management tools

  With the influx of remote work, it's no surprise that organizations need a way to access and manage remote user desktops effectively. A few types of tools factor into this effort.Continue Reading

• What is desktop management and how does it work?

  Desktop management is a comprehensive approach to managing all the computers within an organization.Continue Reading

• Consider 'ESP' when thinking about ERP for your business

  For ERP purposes, 'ESP' stands for three crucial elements that are impacting contemporary ERP choices and implementations: ecosystems, security and pandemic.Continue Reading

• How COVID-19 has affected just-in-time supply chains

  Industry leaders long held up the just-in-time supply chain model as ideal, but the COVID-19 pandemic has revealed its weaknesses. Learn whether just-in-time is over for good.Continue Reading

• 5 upcoming CCaaS trends to watch

  As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS.Continue Reading

• Why a distributed cloud architecture could be a boon for UC

  Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative.Continue Reading

• Comparing 8 desktop management software options for business

  Organizations that need desktop management software should survey a variety of platform types. UEM can often provide the most value and functionality in the enterprise.Continue Reading

• 9 questions to ask the vendor during an ERP software demo

  ERP implementation team members should ask certain questions during a software demo to ensure they receive the information they need. Learn what team members should ask vendors.Continue Reading

• What types of technologies help with remote onboarding?

  Types of technologies like onboarding software and company intranet can help with the onboarding process for a remote employee. Learn the tools HR leaders should acquire.Continue Reading

• 5 macOS management software options for the enterprise

  While Windows desktops are still the leading OS in the enterprise, organizations have adopted macOS desktops, and each OS requires a different management approach.Continue Reading

• How will VR collaboration transform meetings?

  It may be too soon for virtual reality to play a role in how companies conduct business meetings, but it's not too early to understand its benefits.Continue Reading

• Top 5 uses for VR in learning and development

  Learning and development programs can potentially benefit from the addition of virtual reality, though drawbacks do exist. Learn about VR's potential use cases and its risks.Continue Reading

• Choosing the right accounting software: SMB to enterprise

  To find the best enterprise accounting software, businesses must outline specific criteria and compare those criteria against accounting software features and benefits.Continue Reading

• 5 best practices for creating a data-driven supply chain

  Turning to data and analytics to manage supply chain disruption only helps if leaders use good practices for extracting insights. Here are five that can help.Continue Reading

• What's so special about industry clouds?

  TechTarget editors discuss the emergence of industry clouds from ERP vendors, including Infor, Microsoft, Oracle and SAP.Continue Reading

• Enterprise accounting software explained

  Evolving companies often turn to enterprise accounting software, especially when they grow out of SMB software, but aren't yet ready for a complex ERP system.Continue Reading

• Exploring the benefits of enterprise accounting software

  Enterprise accounting software benefits extend beyond balancing the books, with many advanced products perfect for companies not yet ready for full-on ERP.Continue Reading

• UCaaS vendors take on cloud contact center market share

  As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.Continue Reading

• Windows 365 compared to Windows 10

  Organizations may look at Windows 365 as a clear improvement from an administrative perspective, but a traditional Windows physical desktop environment still has its perks.Continue Reading

• What is Adobe Experience Cloud? CRM platform overview

  Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies.Continue Reading

• VR in recruiting, hiring: Current adoption, future potential

  Virtual reality has the potential to help employers with aspects of hiring and recruiting like skills evaluations. Learn how the technology could improve the candidate experience.Continue Reading

• Assessing intelligent speakers for Microsoft Teams

  Companies are exploring Cortana to beef up their Microsoft Teams meetings as more workers are brought into the office. The virtual assistant has some unique features.Continue Reading

• How to create effective and inclusive job ads: 4 tips

  Learn how to create inclusive job ads, including examining your language to make sure you're not turning away women or people of color, and why doing so is important.Continue Reading

• Why you need a total experience strategy to drive CX and EX

  More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.Continue Reading

• Contact center of the future is now

  AI, machine learning, NLP, advanced analytics, cloud-based tools and workforce management software are transforming the simple call center into multidimensional contact centers.Continue Reading

• How to think long term about SAP ECC customizations

  Because customizations have long-term implications, organizations currently running SAP ECC as their core ERP system must give careful thought to their approach. Learn more.Continue Reading

• 4 questions to ask about an outsourced cloud ERP IT help desk

  IT leaders outsourcing their cloud ERP help desk should consider various factors before selecting a vendor. Learn the criteria to consider when you choose one.Continue Reading

• Does concurrent planning in the supply chain work?

  Does concurrent planning in the supply chain work to address disruption? Some experts say the promise doesn't yet match reality during major crises.Continue Reading

• Virtual event platforms for conferences race to bolster features

  Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.Continue Reading

• 4 steps for creating an analytics strategy on SAP ECC

  Many companies can benefit from analytics' capabilities, and organizations staying on SAP ECC can still create an effective analytics strategy. Learn how.Continue Reading

• SAP Business ByDesign vs. SAP S/4HANA: A comparison

  After years of evolution, Business ByDesign has found a sweet spot in SaaS ERP for SMBs and the public sector compared with S/4HANA's strengths in larger enterprise deployments.Continue Reading

• 9 top SAP S/4HANA benefits for businesses

  For today's highly nimble business models, SAP S/4HANA can provide speed, flexibility, simplicity, faster analytics, lower costs and the strength of HANA's in-memory database.Continue Reading

• As large-room video conferencing ebbs, firms gird for future

  As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed.Continue Reading

• SaaS ERP customization vs. out of the box: Pros, cons

  Companies considering SaaS ERP should weigh various factors when deciding on customization vs. out of the box. Learn what to consider when making the choice.Continue Reading

• Internal SaaS ERP support vs. outsourcing: 3 factors to consider

  Is outsourcing SaaS cloud ERP support the best fit? Learn the factors that IT leaders must weigh when deciding whether to keep SaaS cloud ERP support internal vs. outsourcing.Continue Reading

• Zoom CCaaS a big bet on the future of customer service

  Zoom already integrates with the most popular contact-center-as-a-service platforms. So why has Zoom come out with a CCaaS of its own?Continue Reading

• Review your COVID-19 enterprise collaboration tools strategy

  Now that COVID-19 is a new normal and not just a short-term disruption, companies must revisit the collaboration tool investments they made at the start of the pandemic. Learn how.Continue Reading

• What are types of virtual events and can they be improved?

  Video conferencing software has helped companies connect with their employees and customers, but it hasn't quite filled the bill when it comes to supporting virtual events.Continue Reading

• UCaaS and CCaaS unite as organizations embrace the cloud

  The UCaaS and CCaaS markets are converging as vendors and end-user organizations alike integrate cloud-based contact centers with communications platforms.Continue Reading

• How to modernize your legacy ERP system

  Modernizing a legacy ERP system can be vital for staying relevant in today's marketplace. Learn what IT leaders need to know about the process.Continue Reading

• application sandboxing

  Application sandboxing, also called application containerization, is an approach to software development and management and mobile application management (MAM) that limits the environments in which certain code can execute.Continue Reading

• SAP S/4HANA implementation partners on cloud vs. on-premises

  SAP practice leaders at Deloitte, EY and IBM share their advice on whether, when and how to move to S/4HANA, what the Rise with SAP service really does and how cloud versions differ.Continue Reading

• How to mesh video conferencing, video calling devices for home

  Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain.Continue Reading

• The evolving role of email in business communication

  Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open.Continue Reading

• Why asset management software is more important than ever

  Doing more with less has long been important -- but in the last couple of years, the idea has taken on new relevance. Learn how asset management software can help.Continue Reading

• How secure is Zoom video conferencing?

  Companies can take some simple steps to protect their Zoom meetings, but they should also consider ways to better educate their employees on how to use the software.Continue Reading

• What SAP product supports project-based teams?

  SAP's SuccessFactors Dynamic Teams could help support project-based teams in the workplace and solve associated challenges. Learn more about the new capabilities.Continue Reading

• 6 benefits of asset performance management

  Asset performance management can help improve a company's bottom line by reducing costs and making devices more reliable. Learn more benefits of asset performance management.Continue Reading

• How RPA can simplify the onboarding process

  Onboarding an employee is always hectic, and RPA can help with required employee paperwork and payroll information. Learn the other benefits RPA can bring to onboarding.Continue Reading

• Can ERP managed services extend the life of on-premises ERP?

  Executives from managed service provider Inoapps explain how outsourcing ERP infrastructure can buy time to plan an eventual migration to SaaS ERP.Continue Reading

• Weighing video conferencing options for small businesses

  Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools.Continue Reading

• Content and collaboration advance from memex to metaverse

  Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.Continue Reading

• How can SAP's predictive analytics improve SCM?

  SAP's predictive analytics could help users with their supply chain management as supply chain problems persist. Learn more about how these capabilities could benefit users.Continue Reading

• UCaaS for frontline workers poised for adoption 'explosion'

  The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.Continue Reading

• Understanding the 4 hidden costs of working from home

  While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them.Continue Reading

• Discover the benefits of a video content management system

  Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.Continue Reading

• When should you use Android Enterprise Essentials?

  With the Android Enterprise Essentials program, organizations get simple and basic device management. However, this approach isn't a great fit for all organizations.Continue Reading

• Is Rise with SAP a good fit for you?

  The service Rise with SAP is likely a good fit for some organizations but not for others. Learn how to decide if SAP's new offering is right for your company.Continue Reading

• 13 customer retention strategies that work

  As the cost of acquiring new customers exceeds the cost of retaining existing customers, implementing an effective customer retention strategy should be a top priority.Continue Reading

• Overview of SAP SuccessFactors HXM Suite

  SAP SuccessFactors HXM is the next iteration of SuccessFactors HCM and is meant to help HR departments manage the entire employee lifecycle. Here's a closer look.Continue Reading

• Overview of SuccessFactors Opportunity Marketplace

  SuccessFactors Opportunity Marketplace's core functionality is providing recommendations for employees, such as a training course. Learn how it could help your company.Continue Reading

• How can UC tools create a virtual water cooler experience?

  Even in a hybrid work environment, the water cooler remains a valuable way for remote employees to communicate and stay engaged -- thanks to UC.Continue Reading

• Workday ERP claims hold up despite inroads by SAP, Oracle

  TechTarget editors discuss where Workday stands 16 years after popularizing SaaS HCM and whether it can continue to thwart the cloud ERP ambitions of Oracle and SAP.Continue Reading

• Intelligent virtual assistant market takes shape as it grows

  Explore the growing enterprise use of intelligent virtual assistants to facilitate tasks and enhance the meeting experience.Continue Reading

• Teams vs. Webex vs. Zoom: Comparing collaboration features

  When organizations compare Teams vs. Webex vs. Zoom as their primary UCaaS platform, the deciding factor may be how each vendor approaches collaboration.Continue Reading

• Benefits of moving to a cloud contact center

  Cloud contact centers have various benefits for organizations, including cost savings, more interaction channels and staying with -- if not ahead of -- the competition.Continue Reading

• How virtual whiteboard collaboration supports remote teams

  Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how Thoughtworks used Mural's software to support remote teams.Continue Reading

• Hybrid meetings, virtual whiteboards clash with outdated rooms

  As companies look to integrate virtual whiteboard software into their conference rooms for hybrid meetings, they should start investing in meeting room hardware.Continue Reading

• Hybrid work strategies fuel Enterprise Connect 2021 topics

  Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.Continue Reading