Get started

Get started

Bring yourself up to speed with our introductory content.

• 6 use cases for improving employee retention using predictive analytics

  Predictive analytics can identify employees who are good candidates for promotion. Learn other use cases for improving employee retention using predictive analytics. Continue Reading

• How to access and read Intune Management Extension logs

  The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on. Continue Reading

• Importance of clean HR data for AI: What CHROs should know

  HR staff having to constantly second-guess and clean data will slow down a CHRO’s team. Learn what HR leaders need to consider about clean HR data and AI. Continue Reading

• 6 steps HR teams should follow to clean data

  The HR team should implement mandatory training for anyone entering data into the company’s HR system. Learn some other steps to follow for HR data cleaning. Continue Reading

• SAP AI customers link scale to governance, security, operational uses

  In this Q&A, ASUG CEO Geoff Scott and researcher Blake Baltazar discuss what the SAP user group's members say about their AI adoption rates and challenges of enterprise-scale AI. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Decommission legacy UC hardware before copper sunsets

  Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.Continue Reading

• Mobile unified communications: Everything you need to know

  Mobile unified communications is now a widely adopted strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.Continue Reading

• UCaaS vs. VoIP: What's the difference?

  Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how an organization is structured.Continue Reading

• What is UCaaS? Unified communications as a service guide

  Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.Continue Reading

• IP telephony (Internet Protocol telephony)

  IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and ...Continue Reading

• 4 examples of common HR compliance problems

  Common HR compliance problems include discriminatory hiring practices, poor recordkeeping, worker misclassification, pay and benefits errors, and missing employee training.Continue Reading

• Secure Enclave vs. TPM vs. HSM: What IT should know

  The Secure Enclave offers hardware-isolated security for Apple devices. Learn how it compares with TPM and HSM technologies, as well as the best uses for these three approaches.Continue Reading

• What is a commonly overlooked step in an ERP implementation?

  Overlooking critical stakeholders in an ERP implementation can negatively affect the project. Learn how including them early can help keep the project on schedule.Continue Reading

• Over 600 CVEs: Mythos' effect on vulnerability and patch management

  Microsoft's July Patch Tuesday broke records by addressing over 600 CVEs. What does this reveal about the effect that AI models have on vulnerability and patch management?Continue Reading

• AI for CX quick wins: Implement 5 strategies for rapid ROI

  AI-driven triage agents, proactive outreach, agent assist, interaction analytics and automated coaching are five quick wins that organizations could implement now in CX.Continue Reading

• Using generative AI to improve VoIP communications

  Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots.Continue Reading

• What iPhone encryption means for enterprise mobile security

  Encryption comes baked into Apple devices, but iPhones also have some significant enterprise-level protections that mobile administrators must enable and deploy policies for.Continue Reading

• Prepare a complete ERP readiness assessment for your company

  Before starting an implementation, you need to determine whether the organization has the culture, resources and structure to support an ERP system. Here are the essential steps.Continue Reading

• AI call routing: What it is, how it works and what it means for CX

  AI call routing connects customers with contact center agents quickly and with context. While that sounds great, businesses still have to deal with some challenges.Continue Reading

• How to conduct a mobile app security audit

  Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.Continue Reading

• Understand methods for virtual application delivery

  Virtual app delivery technologies help centralize management and provide consistent UX across distributed workforces. But how do organizations know which delivery methods to use?Continue Reading

• What CIOs need to understand about mobile development

  According to author Brian Chavis, the effect that mobile development has on timing in enterprise systems requires new strategies from organizations and their IT teams.Continue Reading

• 6 must-have customer experience roles for success

  A well-rounded customer experience team helps companies manage customer journeys, feedback, service quality, analytics, AI and cross-functional collaboration.Continue Reading

• Understanding how GPOs and Intune interact

  Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools, or when to use both.Continue Reading

• ERP implementation teams: Roles, responsibilities, structure

  Assembling an ERP project team is challenging because implementations affect many departments. Review the key roles and duties every project should include.Continue Reading

• The ERP HR module: Key features explained

  ERP systems often include an integrated HR or HCM module. Learn what it does, how it supports employee lifecycle processes and how it compares with standalone HR suites.Continue Reading

• How to manage E911 in a multivendor UC environment

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.Continue Reading

• A complete ERP requirements checklist (with template)

  The requirements checklist might be the most important document in ERP planning and implementation. Here's what a good checklist should include, plus a template to start your own.Continue Reading

• 8 tips to improve cybersecurity for accounting

  CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.Continue Reading

• What to do when Windows 10 Print Management is missing

  IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.Continue Reading

• Building AI governance strategies for modern UC platforms

  An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.Continue Reading

• 7 challenges, best practices for ERP data migration

  Resource constraints, poor data quality and system compatibility issues can complicate ERP data migration, but following best practices can substantially mitigate risks.Continue Reading

• Top records management certifications to consider

  Records management certifications can help professionals build expertise in information governance, privacy, security, compliance and records lifecycle management.Continue Reading

• Dell pushes AI personalization, but data hurdles remain

  Dell doubles down on hybrid AI infrastructure as enterprises shift from experimentation to production. However, data fragmentation continues to slow CX personalization efforts.Continue Reading

• Configuring folder redirection works with roaming profiles

  Folder redirection helps keep user files out of roaming profiles, improving consistency and reducing profile bloat in virtual desktop environments.Continue Reading

• What is a roaming profile, and how does it work?

  Roaming profiles let user settings follow employees across Windows desktops, but IT must manage profile size, versioning and alternatives such as FSLogix.Continue Reading

• Explore UCaaS architecture options and when to choose them

  The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.Continue Reading

• Top methods for collecting customer feedback

  Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.Continue Reading

• How to calculate the total cost of ownership of ERP software

  You won't know the true ROI of a new ERP system without having a good idea how much it could cost in the long run. Here are the kinds of costs -- some not so obvious -- to include.Continue Reading

• Choosing an MDM for Apple management in the enterprise

  Examine Apple MDM capabilities, key features and use cases and how platforms support enterprise device management, security, scalability and governance.Continue Reading

• Understanding the science behind AI-based hiring assessments

  In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.Continue Reading

• How to plan an AI-driven hybrid conference room setup

  AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.Continue Reading

• What is HR technology (human resources tech)?

  HR technology (human resources tech) refers to the hardware and software that support an organization's human resource management (HRM) functions.Continue Reading

• Understand, optimize and track customer journey touchpoints

  Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.Continue Reading

• How to enable a Teams-contact center integration

  Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.Continue Reading

• Procurement automation use cases for CSCOs to consider

  There are many potential use cases for procurement automation, with the source-to-pay process alone offering various opportunities for simplifying supply chain work. Learn more.Continue Reading

• How Apple's MDM options can support enterprise endpoints

  Explore how mobile device management platforms streamline Apple device enrollment, security, compliance and deployment for organizations of all sizes.Continue Reading

• Top 8 e-signature software providers for 2026

  E-signature software enhances workflows and reduces paper use. Organizations should compare integrations, workflows, compliance features, and pricing before choosing a platform.Continue Reading

• Rise with SAP vs. S/4HANA Cloud: What are the differences?

  Learn more about Rise with SAP vs. S/4HANA Cloud and SAP's vision for Rise with SAP.Continue Reading

• How do digital signatures work?

  Digital signatures help organizations verify signer identity and detect tampering, but teams should choose them only when a transaction needs stronger trust, evidence and compliance controlsContinue Reading

• How does Microsoft 365 Copilot pricing and licensing work?

  Microsoft 365 Copilot spans apps, chat and agents. Learn its licensing, prerequisites, pricing and use cases -- and how to plan deployment, governance and ROI.Continue Reading

• Canva is showing us a glimpse of knowledge work's future

  With Canva AI 2.0, the company appears to be evolving from a design tool into a full-fledged, AI‑powered productivity platform that could reshape knowledge work.Continue Reading

• How to add and enroll devices to Microsoft Intune

  Microsoft Intune provides various Windows enrollment options, with Windows Autopilot being a top choice for corporate devices. Learn how to plan and configure these approaches.Continue Reading

• How to enable Copilot in Microsoft 365: A step-by-step guide

  Copilot for Microsoft 365 offers AI-powered functionality to users, but there's more to consider before installing it. Data governance and licensing determine the setup process.Continue Reading

• What is compensation management?

  Compensation management is the discipline and process for determining employees' appropriate pay, incentives, rewards, bonuses and benefits.Continue Reading

• Detroit Pistons' cloud phone migration enables AI expansion

  The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center.Continue Reading

• Business live streaming rivals the best of broadcasting

  This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways.Continue Reading

• How to choose a customer data platform in 5 steps

  Choosing a customer data platform starts with more than features. Learn how to evaluate CDP goals, integrations, governance and costs before you buy.Continue Reading

• Top 12 customer experience metrics and KPIs in 2026

  Net Promoter Score is one of the most widely used CX metrics, but teams should also track CSAT, CES, churn, retention and other KPIs to measure performance.Continue Reading

• 7 tips for better HR software selection

  Finding the right software isn't just a one-stop shop. Organizations need to follow the right strategy before determining which HR software best fits their company.Continue Reading

• Building a virtual desktop security strategy for the enterprise

  Virtual desktop security requires strong governance, IAM, monitoring and endpoint controls. CIOs must address risks across VDI and DaaS to protect data and ensure compliance.Continue Reading

• What is talent management? Definition, basics and strategy

  Talent management is a strategic approach organizations use to attract, develop, retain, and optimize employees.Continue Reading

• How to create a digital signature in Adobe, Preview or Word

  Users can add digital signatures in Adobe Acrobat, macOS Preview or Microsoft Word, but security features, PDF support and trust levels vary by tool.Continue Reading

• How to restore a deleted Android work profile

  If a user deletes an Android work profile or moves to a new phone, IT usually needs to reenroll the device. Here's how to restore work access and reduce support tickets.Continue Reading

• What is core HR (core human resources)?

  Core HR (core human resources) is an umbrella term that refers to the essential, mandatory and fundamental tasks and functions of an organization's HR department as it manages the employee lifecycle and develops human capital.Continue Reading

• How to fix an iPhone Personal Hotspot that's not working

  Hotspot issues can disrupt remote work and IT support. Here are the key fixes for connectivity, settings, carrier access and enterprise troubleshooting on an iPhone.Continue Reading

• How to troubleshoot when a hotspot is not working on Android

  Android hotspots can fail because of carrier limits, settings conflicts, weak signal or security controls. Here are the quickest fixes IT teams should check first.Continue Reading

• 4 benefits of HR following change management practices

  Change is often difficult, but following these change management best practices can benefit organizations in several ways. Learn more about the benefits.Continue Reading

• B2B martech stack core components and how to build one

  A B2B marketing technology stack can have several components. Therefore, integration and ongoing optimization of those tools are paramount to meet business goals.Continue Reading

• What is HRIS (human resources information system)?

  A human resources information system (HRIS) is software that aids organizations in maintaining detailed employee information and managing and automating core human resources (core HR) processes.Continue Reading

• How to restart the Intune Management Extension agent service

  When Intune policies or scripts stop applying to Windows endpoints, IT teams can restart the Intune Management Extension or use other sync and reboot options.Continue Reading

• 10 marketing trends to watch now

  Marketing trends continue to shift as AI, social commerce, creator partnerships and data-driven personalization reshape how brands reach and engage customers.Continue Reading

• Understanding MDM vs. MAM in Microsoft Intune

  Microsoft Intune supports MDM and MAM, two distinct approaches to managing devices and protecting data across corporate-owned and BYOD environments.Continue Reading

• How to remove a work profile from an Android device

  When a user leaves their organization or loses their device, it's time to remove their Android work profile. Learn three methods to delete a work profile on an end-user device.Continue Reading

• The End of 10: How Linux could help Windows 10 PCs live on

  With Windows 10 support ending, organizations are evaluating Linux as a viable option to manage costs, extend hardware life and maintain long‑term flexibility.Continue Reading

• 4 benefits of implementing automation in procurement

  Automating certain procurement tasks can benefit companies, but organizations that start using automation without being fully prepared experience uneven returns. Learn more.Continue Reading

• What is manager self-service?

  Manager self-service is a type of human resource management (HRM) platform that gives supervisors immediate access to employee information and facilitates employee-related actions.Continue Reading

• 9 mobile device management best practices for businesses

  Organizations can't deploy mobile devices without accounting for their management complexity. IT should follow these nine best practices to manage mobile devices in the enterprise.Continue Reading

• 5 top generative AI use cases in procurement

  Procurement teams spend much of their time working with documents, and generative AI can carry out tasks such as creating a first draft of an RFP. Learn about use cases and risks.Continue Reading

• Android vs. iOS app development: Key differences to know

  Organizations building mobile apps must weigh iOS vs. Android development differences, including programming languages, tools, device fragmentation and deployment models.Continue Reading

• 15 customer service email templates and tips

  Email remains a key customer service channel for many organizations. Explore 15 customer service email templates teams can use to respond to common support scenarios.Continue Reading

• How IT can use the gpresult command to check GPOs

  Desktop admins can use the gpresult command to identify which Group Policy Objects apply to a system and troubleshoot configuration conflicts in Windows environments.Continue Reading

• How does Microsoft Teams track user activity?

  As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ensure employee privacy.Continue Reading

• How to enable Internet Explorer mode on Microsoft Edge

  Internet Explorer mode in Microsoft Edge lets organizations run legacy IE web applications in a modern browser, helping maintain compatibility with older websites.Continue Reading

• What is HR automation? Examples, benefits and challenges

  Human resources automation, or HR automation, is a method of using software to automate and streamline repetitive and laborious HR tasks.Continue Reading

• material requirements planning (MRP)

  Material requirements planning (MRP) is a system for calculating the materials and components needed to manufacture a product.Continue Reading

• What are RDP file settings and how do they work?

  RDP sessions might seem pretty universal, but IT administrators should make sure they're familiar with all the customizations that RDP files support.Continue Reading

• How to build an HR software business case

  HR leaders who want new software must build a solid business case for the technology purchase and demonstrate a positive ROI. Here are tips on how to get a project approved.Continue Reading

• 20 must-have HR software features and system requirements

  The demands on HR software are only growing more complex. Here's what to focus on to meet your requirements in recruiting, onboarding, employee benefits, compensation and more.Continue Reading

• How to configure multiple monitors for remote desktop use

  Learn how to set up multiple monitors for remote desktop sessions across Windows App, macOS and legacy RDP clients, plus tips for troubleshooting performance issues.Continue Reading

• 6 steps to fix a black screen on a Windows 11 remote desktop

  Remote desktops provide access to Windows systems but can sometimes display a full black screen. Learn six troubleshooting steps IT admins can use to restore the session.Continue Reading

• Apple just went down-market with MacBook Neo

  The $599 MacBook Neo marks Apple's push into budget laptops, offering basic specs but a strong ecosystem pitch to first‑time Mac users.Continue Reading

• How to create an enterprise mobile device management policy

  An MDM policy helps organizations secure corporate, BYOD and hybrid workforce devices by defining acceptable use, data protection, privacy and enforcement standards.Continue Reading

• Omnichannel orchestration engages customers, drives revenue

  Omnichannel orchestration enables businesses to personalize customer interactions, reduce friction and coordinate teams for lasting business outcomes and customer loyalty.Continue Reading

• What is SaaS ERP?

  SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.Continue Reading

• How to remove digital signatures from a PDF

  Digital signatures verify document integrity and execute agreements. Learn how to remove digital signatures from a PDF for revisions or redaction.Continue Reading

• Identity-first CX blends customer convenience and security

  Identity-first customer experience is an interesting and ambitious concept that melds customer ease of use and security controls. Sounds great, but can it be done?Continue Reading

• What is HR service delivery?

  HR service delivery is a term used to explain how an organization's human resources (HR) department offers services to and interacts with employees.Continue Reading

• The promise and concern around end-user AI second brains

  Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks.Continue Reading

• Adoption training key to UC deployment success

  Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits.Continue Reading