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• What is UCaaS? Unified communications as a service guide

  Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading

• IP telephony (Internet Protocol telephony)

  IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and ... Continue Reading

• 4 examples of common HR compliance problems

  Common HR compliance problems include discriminatory hiring practices, poor recordkeeping, worker misclassification, pay and benefits errors, and missing employee training. Continue Reading

• Using generative AI to improve VoIP communications

  Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots. Continue Reading

• 6 must-have customer experience roles for success

  A well-rounded customer experience team helps companies manage customer journeys, feedback, service quality, analytics, AI and cross-functional collaboration. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• ERP implementation teams: Roles, responsibilities, structure

  Assembling an ERP project team is challenging because implementations affect many departments. Review the key roles and duties every project should include.Continue Reading

• The ERP HR module: Key features explained

  ERP systems often include an integrated HR or HCM module. Learn what it does, how it supports employee lifecycle processes and how it compares with standalone HR suites.Continue Reading

• How to manage E911 in a multivendor UC environment

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.Continue Reading

• A complete ERP requirements checklist (with template)

  The requirements checklist might be the most important document in ERP planning and implementation. Here's what a good checklist should include, plus a template to start your own.Continue Reading

• 8 tips to improve cybersecurity for accounting

  CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.Continue Reading

• Building AI governance strategies for modern UC platforms

  An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.Continue Reading

• 7 challenges, best practices for ERP data migration

  Resource constraints, poor data quality and system compatibility issues can complicate ERP data migration, but following best practices can substantially mitigate risks.Continue Reading

• Explore UCaaS architecture options and when to choose them

  The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.Continue Reading

• Top methods for collecting customer feedback

  Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.Continue Reading

• Understanding the science behind AI-based hiring assessments

  In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.Continue Reading

• How to plan an AI-driven hybrid conference room setup

  AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.Continue Reading

• What is HR technology (human resources tech)?

  HR technology (human resources tech) refers to the hardware and software that support an organization's human resource management (HRM) functions.Continue Reading

• Understand, optimize and track customer journey touchpoints

  Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.Continue Reading

• How to enable a Teams-contact center integration

  Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.Continue Reading

• How does Microsoft 365 Copilot pricing and licensing work?

  Microsoft 365 Copilot spans apps, chat and agents. Learn its licensing, prerequisites, pricing and use cases -- and how to plan deployment, governance and ROI.Continue Reading

• How to enable Copilot in Microsoft 365: A step-by-step guide

  Copilot for Microsoft 365 offers AI-powered functionality to users, but there's more to consider before installing it. Data governance and licensing determine the setup process.Continue Reading

• What is compensation management?

  Compensation management is the discipline and process for determining employees' appropriate pay, incentives, rewards, bonuses and benefits.Continue Reading

• Detroit Pistons' cloud phone migration enables AI expansion

  The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center.Continue Reading

• Business live streaming rivals the best of broadcasting

  This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways.Continue Reading

• Top 12 customer experience metrics and KPIs in 2026

  Net Promoter Score is one of the most widely used CX metrics, but teams should also track CSAT, CES, churn, retention and other KPIs to measure performance.Continue Reading

• 7 tips for better HR software selection

  Finding the right software isn't just a one-stop shop. Organizations need to follow the right strategy before determining which HR software best fits their company.Continue Reading

• What is talent management? Definition, basics and strategy

  Talent management is a strategic approach organizations use to attract, develop, retain, and optimize employees.Continue Reading

• What is core HR (core human resources)?

  Core HR (core human resources) is an umbrella term that refers to the essential, mandatory and fundamental tasks and functions of an organization's HR department as it manages the employee lifecycle and develops human capital.Continue Reading

• 4 benefits of HR following change management practices

  Change is often difficult, but following these change management best practices can benefit organizations in several ways. Learn more about the benefits.Continue Reading

• What is HRIS (human resources information system)?

  A human resources information system (HRIS) is software that aids organizations in maintaining detailed employee information and managing and automating core human resources (core HR) processes.Continue Reading

• 4 benefits of implementing automation in procurement

  Automating certain procurement tasks can benefit companies, but organizations that start using automation without being fully prepared experience uneven returns. Learn more.Continue Reading

• What is manager self-service?

  Manager self-service is a type of human resource management (HRM) platform that gives supervisors immediate access to employee information and facilitates employee-related actions.Continue Reading

• 9 mobile device management best practices for businesses

  Organizations can't deploy mobile devices without accounting for their management complexity. IT should follow these nine best practices to manage mobile devices in the enterprise.Continue Reading

• 5 top generative AI use cases in procurement

  Procurement teams spend much of their time working with documents, and generative AI can carry out tasks such as creating a first draft of an RFP. Learn about use cases and risks.Continue Reading

• How does Microsoft Teams track user activity?

  As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ensure employee privacy.Continue Reading

• What is HR automation? Examples, benefits and challenges

  Human resources automation, or HR automation, is a method of using software to automate and streamline repetitive and laborious HR tasks.Continue Reading

• material requirements planning (MRP)

  Material requirements planning (MRP) is a system for calculating the materials and components needed to manufacture a product.Continue Reading

• How to build an HR software business case

  HR leaders who want new software must build a solid business case for the technology purchase and demonstrate a positive ROI. Here are tips on how to get a project approved.Continue Reading

• 20 must-have HR software features and system requirements

  The demands on HR software are only growing more complex. Here's what to focus on to meet your requirements in recruiting, onboarding, employee benefits, compensation and more.Continue Reading

• How to create an enterprise mobile device management policy

  An MDM policy helps organizations secure corporate, BYOD and hybrid workforce devices by defining acceptable use, data protection, privacy and enforcement standards.Continue Reading

• What is SaaS ERP?

  SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.Continue Reading

• What is HR service delivery?

  HR service delivery is a term used to explain how an organization's human resources (HR) department offers services to and interacts with employees.Continue Reading

• Adoption training key to UC deployment success

  Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits.Continue Reading

• Top 10 essential skills for ERP professionals in 2026

  Both hard and soft skills are essential for ERP professionals, including project management and being up to date with technology.Continue Reading

• What is performance management software?

  Performance management software is a tool that enables human resources (HR) teams to measure and track the performance of employees and to implement appropriate programs or strategies to ensure that employee performance is aligned with the ...Continue Reading

• ERP implementation: 10 steps for success

  Follow these well-trod steps, line up the best people, be fully aware of the most common mistakes, and use the right metrics to ensure your ERP project delivers on its promises.Continue Reading

• What is succession planning?

  Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and the availability of effective leadership in the face of role transitions, departures or...Continue Reading

• Hot desking vs. hoteling: Which hybrid model works?

  As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches.Continue Reading

• RCS vs. SMS: What's the difference?

  RCS is a newer messaging standard with advanced features and improved business messaging. Comparing RCS and SMS helps IT leaders assess business and customer messaging options.Continue Reading

• Designing UC platforms for seamless collaboration anywhere

  Unified communications is much more than just a productivity tool. For companies to be successful, UC must be viewed as part of the organization's overall strategic objective.Continue Reading

• 8 ERP security best practices for modern ERP environments

  As supply chain attacks continue, ERP security requires strong authentication, regular patching, monitoring and incident response practices across cloud and on-premises systems.Continue Reading

• 12 best practices for HR data compliance across modern HR systems

  HR data compliance requires clear access controls, regular audits and coordination from HR, IT and legal teams to protect employee data across systems.Continue Reading

• 10 components of an effective employee well-being strategy

  Employee well-being strategies now extend beyond traditional wellness programs. These 10 components outline how organizations can build sustainable, people-centered approaches that evolve over time.Continue Reading

• Build a strategy to tap GenAI in unified communications

  By harnessing generative AI, companies can dramatically improve the value of their unified communications platforms. Among the results: Quicker and more effective decision-making.Continue Reading

• Blockchain HR technology: 6 use cases impacting human resources

  Blockchain is a mystery to some in HR and a godsend to others. Either way, it's here and gaining ground. Here's a look at the biggest ways blockchain could change HR.Continue Reading

• 4 use cases for machine learning in the supply chain

  Use cases for machine learning in the supply chain include inventory and warehouse management, equipment maintenance, supplier management and cost savings.Continue Reading

• How RCS business messaging transforms communication

  RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.Continue Reading

• 6 process mining steps for CIOs, IT leaders

  Process mining is particularly relevant for CIOs and IT leaders in the context of ongoing digital transformation initiatives. Learn what steps to follow.Continue Reading

• 6 strategic LMS use cases driving workforce transformation

  Investing in learning management systems can benefit organizations in several ways, reducing risk as well as employee turnover. Learn more about LMS use cases.Continue Reading

• What are virtual agents and how are they being used?

  A virtual agent is an AI-powered software application or service that interacts with humans or other digital systems in a human-like manner, most often using natural language.Continue Reading

• 7 features to look for in asset management software

  Predictive maintenance, asset tracking and related software tools can help reduce costs for companies. Learn what other features to look for in asset management software.Continue Reading

• What is communications platform as a service (CPaaS)?

  Communications platform as a service is a cloud-based delivery model that lets organizations add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying application programming interfaces.Continue Reading

• How to create an employee training plan: 7 steps + template

  Employee training requires a comprehensive plan to ensure that training methods are user-friendly, effective and aligned with the goals of employees and the organization.Continue Reading

• What is mobile threat defense (MTD)?

  Mobile threat defense (MTD) software protects organizations and individuals from security threats on mobile platforms.Continue Reading

• What is OCR (optical character recognition)?

  OCR (optical character recognition) is the use of technology to distinguish printed or handwritten text characters inside digital images of physical documents, such as a scanned paper document.Continue Reading

• What is employee poaching (talent poaching)?

  Employee poaching, also known as job or talent poaching, is recruiting employees who work at competing companies or even other teams or departments within the same company.Continue Reading

• Test your knowledge of E911 compliance requirements

  Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.Continue Reading

• What is Cisco Webex? Everything you need to know

  Cisco Webex is an AI-powered product suite of video conferencing and collaboration tools with features for workplace communication and information exchange.Continue Reading

• Value chain vs. value stream: What are the differences?

  Understanding value chains vs. value streams can be difficult, but both approaches can help companies improve their operations and customer service. Learn more.Continue Reading

• LXP vs. LMS: What are the differences?

  An LXP is often used in conjunction with an LMS but doesn't have to be. Learn more about LMS vs. LXP and how their use cases differ.Continue Reading

• Learn the 4 types of HR analytics

  Each type of HR analytics is most useful for specific situations. Learn more about the four types and the insights that they can offer companies.Continue Reading

• How to integrate your phone system with Microsoft Teams

  Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.Continue Reading

• 8 ways ERP software can improve customer service

  By integrating sales, inventory and shipping data, ERP software helps companies avoid delays and stockouts. Learn more about how ERP software enables better customer service.Continue Reading

• What is a talent pool?

  A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.Continue Reading

• What is a mobile operating system?

  A mobile operating system (OS) is software that enables smartphones, tablets and other devices to run applications and programs.Continue Reading

• What is a 360 review?

  A 360 review, or 360-degree review, is a continuous performance management strategy aimed at helping employees at all levels obtain responses from various parts of an organization in order to develop and sharpen their professional skills.Continue Reading

• Android OS

  Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.Continue Reading

• 5 best practices for enterprise asset management

  Enterprise asset management can help companies prevent problems down the line, such as equipment failure. Learn some best practices to follow to bring about success.Continue Reading

• 11 benefits and use cases for AI in inventory management

  Retailers can use AI to monitor stock in stores and warehouses and have AI replenish high-turnover items. Learn other benefits and use cases for AI in inventory management.Continue Reading

• What is a talent pipeline?

  A talent pipeline is a pool of candidates who are ready to fill a position.Continue Reading

• What's the difference between social media and social networking?

  Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.Continue Reading

• HR job titles list: Learn the roles, differences

  HR job titles can be confusing for employees outside the HR department. Check out this list to learn the differences between the roles and any overlap between the jobs.Continue Reading

• 12 ERP KPIs for post-implementation success

  Learn the metrics that help IT teams assess whether an ERP system has helped to streamline processes and improve overall business performance.Continue Reading

• 6 of the top performance appraisal types

  HR leaders should learn about the top performance appraisal types and decide whether one approach or a combination is most effective for their company. Learn more.Continue Reading

• What is an applicant tracking system (ATS)?

  An applicant tracking system (ATS) is software that manages the recruiting and hiring process, including job postings and job applications.Continue Reading

• Apple iOS

  Apple iOS is a proprietary mobile operating system that runs on mobile devices such as the iPhone and iPad.Continue Reading

• 7 steps for an HR system implementation project plan

  An HR system implementation project plan must include time for identifying candidates and receiving demonstrations. Learn what else to include in the plan.Continue Reading

• What is video conferencing?

  Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.Continue Reading

• The difference between a traditional and hybrid meeting room

  The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.Continue Reading

• UCaaS vs. CCaaS vs. CPaaS: What's the difference?

  It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.Continue Reading

• 10 steps for implementing an applicant tracking system

  Implementations are expensive and can negatively affect company operations if not carried out correctly. Learn the right steps to follow for an ATS implementation.Continue Reading

• 4 steps for using predictive analytics in demand planning

  Many companies are already carrying out demand planning, and predictive analytics can potentially help improve the results of that process. Learn more.Continue Reading

• What is mobile platform as a service (MPaaS)?

  Mobile platform as a service (mPaaS) is a specialized type of PaaS designed to provide an integrated development environment (IDE), deployment platform, lifecycle management and analytics for mobile and web applications.Continue Reading

• What is lean manufacturing?

  Lean manufacturing is a methodology that focuses on minimizing waste within manufacturing systems while simultaneously maximizing productivity.Continue Reading

• What is team collaboration?

  Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal participation to achieve objectives.Continue Reading

• What is a hybrid meeting?

  Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed.Continue Reading

• What is supply chain visibility and why is it important?

  Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.Continue Reading

• How to record Zoom breakout rooms

  Zoom doesn't make it easy to record a breakout room, but it can be done with a few extra tweaks. Learn the steps to enable breakout room recording and boost the meeting experience.Continue Reading

• What is COPE (corporate-owned, personally enabled)?

  COPE (corporate-owned, personally enabled) is a mobile device management model that allows employees to use corporate-owned mobile devices for specific types of personal use.Continue Reading