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• SAP Business One

  SAP Business One is an ERP software platform specifically intended for small and medium-sized businesses (SMBs). Continue Reading

• Liferay digital experience platform helps company improve CX

  Jack Maina, group chief operations officer of Britam, talks about how the financial services group rebuilt the way it interacts with customers and partners using Liferay. Continue Reading

• Employee onboarding automation boosts retention, recruiting

  Software that automates the onboarding process has benefits that go far beyond labor savings in HR. It can be vital to a positive employee experience that impacts the bottom line. Continue Reading

• Make VoIP the starting point for hybrid communications

  Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration. Continue Reading

• Words to go: Industry 4.0 basics

  We've compiled a list of the key terms used to describe the fourth industrial revolution, as well as some of the technologies that are driving the vision forward. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• How do content managers deploy cloud content services?

  Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.Continue Reading

• ABAP (Advanced Business Application Programming)

  ABAP (Advanced Business Application Programming) is the primary programming language supported on the SAP NetWeaver ABAP application server platform and applications that run on it, such as SAP ERP (formerly R/3), S/4HANA and CRM.Continue Reading

• SAP Ariba

  SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.Continue Reading

• How to deploy team collaboration platforms successfully

  How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.Continue Reading

• How does embedded communication work with an IP PBX infrastructure?

  Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.Continue Reading

• Personalized content solidifies the customer experience

  Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the competition.Continue Reading

• Create a winning personalized customer journey

  Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand.Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.Continue Reading

• The end of hybrid Intune MDM and what IT needs to know

  Some Microsoft Intune admins are unsure of what to do after the death of Intune hybrid MDM. IT should consider Azure or other MDM platforms to maintain key functions.Continue Reading

• Salesforce.org's CRM for education helps UVA students succeed

  The University of Virginia is one of a number of institutions using Salesforce.org's Education Cloud CRM to recruit students, track student success and manage alumni relations.Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading

• Which vendors make the best CRM for small businesses?

  Choosing a CRM for small businesses can be difficult, as the most well-known CRM vendors cater to large enterprises. Others, however, create products with SMBs in mind.Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• Learn about the device-as-a-service model and its use cases

  Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.Continue Reading

• How can you improve Google Chrome management?

  IT professionals should deploy Group Policies to their browsers to improve the user experience. Check out this step-by-step guide on applying Group Policies to Google Chrome.Continue Reading

• Improve the contact center experience with 3 key integrations

  Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading

• SAP Analytics Cloud

  SAP Analytics Cloud (or SAP Cloud for Analytics) is a software as a service (SaaS) business intelligence (BI) platform designed by SAP. Analytics Cloud is made specifically with the intent of providing all analytics capabilities to all users in one ...Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.Continue Reading

• Does enterprise file sync and share work on mobile devices?

  Users who work with file sync-and-share apps on their mobile devices should be aware that auto-syncing works differently and that there are more security risks.Continue Reading

• Successful data-driven products require user-based design

  As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster.Continue Reading

• Supply chain software poses security risks

  Poor internal security procedures and a lack of compliance protocols -- especially for small suppliers -- can introduce cybersecurity threats into global supply chains.Continue Reading

• 8 important questions to ask HRMS vendors during evaluation

  Knowing the right questions to ask before choosing an HRMS vendor can ensure that the software is implemented as planned, without incurring any additional costs.Continue Reading

• Assigning your own project manager to an HRMS implementation

  You may want to assign your own independent project manager before deploying an HRMS to ensure the project is successful and aligns with your goals. Here are several reasons why.Continue Reading

• Process management team can be bridge between IT, business

  Process automation efforts, such as chatbots and predictive modeling, are more likely to succeed if you have a clear understanding of operational levels and team roles.Continue Reading

• Old-school recruiting tools help Pittsburgh tech firm

  LinkedIn's new emerging jobs report put machine learning skills at the top of the list. If you're a tech firm in Pittsburgh, what's a good way to poach that kind of San Francisco tech talent? A billboard.Continue Reading

• Understanding MOS for voice quality

  Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.Continue Reading

• Diverse VDI endpoints require new management methods in 2019

  IT professionals must make sure they are prepared to manage different types of endpoints as a part of their VDI deployments because the modern workforce requires it.Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.Continue Reading

• Mobile application developer skills to know for an interview

  One of the best ways to succeed in your mobile app dev career is to master the art of the interview. Review need-to-know technical skills and how to communicate them effectively.Continue Reading

• How does Salesforce Einstein Bot differ from other AI?

  Salesforce's no-code bot authoring tool competes with Google, Amazon and Microsoft, but differentiating capabilities make it potentially more useful for the Salesforce user base.Continue Reading

• Test your knowledge of VoIP fundamentals

  Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.Continue Reading

• How mobile threat defense can complement EMM

  MTD adoption isn't widespread yet, but IT admins would do well to stay ahead of the game. Here's how MTD can work in conjunction with EMM to secure devices.Continue Reading

• Oracle Autonomous Data Warehouse aiding analytics developers

  Early adopters of Oracle's new AI-based, partly self-managing data warehouse say it can free up time to develop value-adding enterprise applications, workflows and analytics.Continue Reading

• How does Salesforce lead scoring benefit Sales Cloud?

  Einstein lead scoring offers a customizable workflow and strives to get better at prediction over time, and Salesforce is one of the top three vendors in the field.Continue Reading

• How can organizations implement mobile app personalization?

  Organizations that want to boost user engagement on a mobile app should use personalization. They can follow these steps to implement personalization effectively.Continue Reading

• 5 secrets for a successful employee experience framework

  The complexities of formulating a good employee experience strategy can be intimidating. Here are five tips to ease the process of establishing a great employee workplace.Continue Reading

• Salesforce Circles of Success help SMBs get up to speed

  Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses.Continue Reading

• How to set up SharePoint Online in 9 steps

  CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.Continue Reading

• An expert on the surprising benefits of a whistleblower hotline

  New research shows that a whistleblower system can play a critical role in finding problems fast. And the earlier an HR team knows about a problem, the easier it is to fix it.Continue Reading

• 7 steps to select the right product for deploying SD-WAN for VoIP

  Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.Continue Reading

• 8 tips for a successful Einstein artificial intelligence rollout

  You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there.Continue Reading

• Evernote mobile app helps fill productivity gaps

  Taking and organizing notes is an important part of many employees' jobs. Evernote can help business users manage notes, which can be even more critical on mobile devices.Continue Reading

• Understand Microsoft Windows Virtual Desktop and its benefits

  Microsoft is bringing its virtual desktop offerings into the cloud era. Windows Virtual Desktop represents a big step forward.Continue Reading

• What are the benefits of QR code enrollment?

  IT can enroll devices into MDM using a QR code, which is a more attainable option as support expands. Discover the benefits of this process, including improved workflow and ease of use.Continue Reading

• Digital finance transformation lets CFOs shift focus to value

  In a podcast from the MIT Sloan CFO Summit, Ash Noah of the Association of International Certified Professional Accountants explains how digital technology is helping finance to polish a value lens that guides the business.Continue Reading

• 5 tips for how to build a SharePoint intranet site

  While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.Continue Reading

• How VDI admins can earn VMware and Citrix certifications

  Certifications from Citrix and VMware validate an IT professional's skills with respect to a certain program or tool, and they can help VDI pros improve their careers.Continue Reading

• Learn how to best deploy VDI on HCI

  IT pros considering using HCI to power their VDI deployments should listen to this advice from three IT pros on how to get buy-in throughout the organization and more.Continue Reading

• Why is supplier segmentation key to supplier relationship management?

  Your customer relies on your supply chain to work well, so that means you need effective supplier relationship management. Here's information to help you create it.Continue Reading

• Can you put together an efficient help desk system?

  Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more.Continue Reading

• How does Salesforce Einstein Language NLP improve productivity?

  Salesforce NLP learns in a manner similar to that of the human brain, performing a variety of functions, such as semantic parsing, summarization and more.Continue Reading

• Understanding third-party Windows 10 security tools

  Third-party security tools provide value and new utilities for Windows 10 desktop administrators. IT should consider non-Microsoft options for patching, firewalls and more.Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.Continue Reading

• Customers buy more and more into voice shopping

  It's still early days for voice commerce and voice customer service channels. But companies are testing and investing in this new way to engage customers.Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.Continue Reading

• Loyalty rewards program fuels convenience store's CX

  Since launching a loyalty rewards program last year, convenience store and gas station Yesway has driven 45.2% of loyalty members from the pump to the store.Continue Reading

• Cloud is key to linking digital manufacturing technologies

  Traditional manufacturing systems often can't handle new customer demands, so manufacturers are building smart factories that use cloud-enabled next-gen technologies.Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.Continue Reading

• Mobile app testing tools embrace automation, open source

  Organizations should think about mobile app testing from the beginning. Discover other best practices from the CTO of Sauce Labs, a mobile app testing company.Continue Reading

• How to create an internal phishing campaign from scratch

  When IT begins an email phishing campaign, it must determine what server the emails will come from, consider phishing tool options and more.Continue Reading

• What mobile device analytics can do for you

  The hype around analytics is real. When it comes to mobile, this technology can help IT administrators glean more information about users, business processes and more.Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.Continue Reading

• Postmodern ERP strategy hinges on data integration

  Analysts walk you through the data integration strategies behind a postmodern ERP approach, while a semiconductor company explains how it undertook this type of project.Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.Continue Reading

• Dreamforce 2018 conference highlights and key takeaways

  Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date.Continue Reading

• What is the difference between logistics and supply chain management?

  Logistics is part of supply chain management, but the two terms are often used synonymously. Here's a quick explanation of how these two are different.Continue Reading

• SaaS HR a seedbed for innovations in AI, people analytics

  The leading edge of 'intelligent' HR technology resides in SaaS, fueled by the cloud's computing power and storage. But getting machines to predict human behavior is challenging.Continue Reading

• Can you handle application and desktop virtualization?

  Virtual app and desktop deployments offer many benefits to IT, such as ease of management and improved security. Test yourself on the benefits of desktop virtualization.Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.Continue Reading

• Employee turnover prediction takes aim at rising quit rate

  The economy is encouraging employees to look for new jobs, and the quit rates are rising. HR has a variety of tools and methods for detecting turnover risk.Continue Reading

• Can you manage virtual desktop user profile settings?

  IT can control virtual desktops more directly with user profile management. Take this quiz to find out if you know about the different profile types and more.Continue Reading

• Pros and cons of a low-code platform for mobile

  Low-code platforms for mobile app development come with plenty of controversy. Discover why developers hate them and how organizations can use them to empower end users.Continue Reading

• What are some best practices for crafting a supply chain technology strategy?

  Supply chain managers have a tough job and face many challenges. Technology can help but must also be approached with return on investment top of mind. Here are three tips that can help.Continue Reading

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.Continue Reading

• How desktop and app virtualization vendors handle mobile devices

  If IT pros want to provide their users with access to virtual desktops and apps on mobile devices, they should know which vendors offer which virtualization services.Continue Reading

• Cloud-based HR systems seen as essential to HR agility

  IT cost and time savings remain the underpinning, but experts say the desire to be free of old constraints and the ability to adopt modern HR practices drive many new purchases.Continue Reading

• Supply chain blockchain is quickly taking hold

  The pieces needed to create supply chain blockchain networks are emerging. But blockchain won't fix all the problems that supply chains face, such as theft and data accuracy.Continue Reading

• Best practices for managing user profiles

  When IT establishes user profiles for virtual desktops, it has several profile options. If users work from multiple endpoints, for example, IT should use roaming user profiles.Continue Reading

• How to implement tablets for enterprise use

  To integrate tablets into the enterprise, IT needs to know more than just which tablet is the best fit. Discover the tools that can help IT enroll and maintain the new devices.Continue Reading

• How Apple DEP works and why it's important

  Apple's DEP was the groundbreaking template for the future of endpoint provisioning. The program helps businesses and educators simplify enrollment and management.Continue Reading

• Four questions for virtual app and desktop deployment

  Choosing a virtual desktop delivery method and determining how to host desktops and applications are just two enterprise workstation decisions IT must make.Continue Reading

• Mindfulness technology helps companies bolster worker well-being

  In discussing how to bring mindfulness programs into enterprises, vendors explain details on what works for employees, how technology can help and a few cautions.Continue Reading

• Unpack the role of Google's Flutter app dev framework

  Google's new cross-platform framework, Flutter, could threaten Android's existence. Explore three theories about why the company developed its new tool.Continue Reading

• Digital transformation benefits follow a not-so-fast track

  Choosing among the many digital transformation strategies in the content management sphere is not easy but can pay off when they're well-conceived and rolled out.Continue Reading

• Ruggedized devices face a mobile-fueled transition

  The next generation of smartphones is more rugged than ever, and this trend will change the ruggedized device market. Learn how and know what to expect in the next few years.Continue Reading

• Five steps for a successful video conferencing strategy

  When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading

• Get to Industry 4.0 with a smart factory roadmap

  Creating a smart factory needn't require starting from scratch. Here's advice on how you can create connectivity with the industrial machines you do have.Continue Reading

• Eight human capital management functions every HR department needs

  Employee self-service and wellness portals are no longer enough. Now, you need a multipronged strategy that tackles the most urgent talent issues with the right technology.Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.Continue Reading