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• Passwordless authentication options and best practices

  Organizations that want to move away from passwords for authentication should learn the best practices for implementing passwordless authentication and which factors fit them best. Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help. Continue Reading

• Top considerations for VMware GPU virtualization

  Virtualizing GPUs is not easy without the proper considerations. In VMware environments, admins should consider licensing, resource requirements and hardware capabilities. Continue Reading

• Building a successful CX governance operating model

  When developing a CX governance operating model, leaders should consider four key components: people, measurement framework, processes and tools and technologies. Continue Reading

• VMware Horizon 7 requirements, features and troubleshooting

  If you're considering VMware Horizon for your remote desktop needs, review its deployment requirements, current features and common issues you might face first. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Understand and manage Windows 10 virtual memory

  It can be difficult for IT pros to understand the intricacies of Windows 10 virtual memory, but they should develop a basic knowledge of virtual memory to effectively manage desktops.Continue Reading

• SuccessFactors implementation methodology: Overview of choices

  There are three different SuccessFactors implementation methodologies. Here's the information you need in order to select the one that will work best for your company.Continue Reading

• 5 tips to get started with Zoom meetings for beginners

  While online conferencing services can't fully replicate a face-to-face meeting, these Zoom tips can help employees make the most of their remote meetings.Continue Reading

• Essentials of EDI in supply chain management

  Electronic data interchange (EDI) applies to many different business aspects. Learn three ways EDI has streamlined supply chain management.Continue Reading

• How to pick a SuccessFactors implementation partner

  Selecting the right SuccessFactors implementation partner is a critical step in the journey to deploying the system. Check out these six tips for finding a partner.Continue Reading

• 6 critical steps of a successful SAP S/4HANA migration

  A successful S/4HANA project starts with knowing why your organization should even make the move, then nailing down whether S/4 will do what you need.Continue Reading

• What IT needs to know about FIDO2 iOS and Android standards

  The FIDO2 standard can help organizations go passwordless, but IT should understand how exactly an application or website offers this possibility through the WebAuthn API.Continue Reading

• Tips for call center crisis management amid coronavirus pandemic

  Call centers can receive an influx of calls from customers during times of crisis, such as the COVID-19 pandemic. Here are some steps businesses can take handle the call volume.Continue Reading

• Mystery shopping software key to customer experience management

  Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.Continue Reading

• Personalized digital experiences for customers begin at home

  Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff.Continue Reading

• Contact center workforce management keeps pace with consumers

  Workforce management software improves customer interactions with contact center agents and helps transform customer service from a cost center into a profit center.Continue Reading

• Contact center AI opens new frontiers for customer engagements

  Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers.Continue Reading

• 5 terms to know before creating a sales enablement strategy

  Sales enablement is important for companies to drive efficiency, maintain customer satisfaction and stay organized. Sales enablement uses different tools and strategies to do this.Continue Reading

• Choose the best ERP implementation partner: 7 key questions

  Learn which questions CIOs, IT administrators and others involved in an ERP implementation project should ask when they are evaluating and interviewing a partner.Continue Reading

• Test yourself on the differences between SharePoint and OneDrive

  Businesses use Microsoft SharePoint and OneDrive capabilities for a number of reasons. Test your knowledge on the differences between SharePoint and OneDrive.Continue Reading

• 5 tips for an effective marketing automation implementation

  Successful marketing automation implementations require steps beyond those that go into the usual technology rollouts. Here are some tips to help businesses along the way.Continue Reading

• How to perform a Windows Subsystem for Linux install

  Want to run Linux on a Windows desktop? Take these steps to perform a Windows Subsystem for Linux install, which includes downloading a distribution and providing authentication.Continue Reading

• Master VMware templates for VM creation and management

  Admins who use vSphere and VM templates can improve VM operations and increase data center efficiency through configuration and management best practices.Continue Reading

• 6 ideas to consider before making a C/4HANA SAP cloud migration

  Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration.Continue Reading

• What are some key SuccessFactors onboarding capabilities?

  Onboarding is critical to employee experience and a company's reputation as a talent destination. Learn about SuccessFactors functionality to help improve this important process.Continue Reading

• 5 common call center terms to know

  Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions.Continue Reading

• Ownership scenario should dictate mobile device policies

  The policies organizations should deploy for BYOD devices compared to kiosk devices are very different. Learn how organizations should approach these policy decisions.Continue Reading

• 5 common Citrix printing issues and how to troubleshoot them

  Printing is one of the most frustrating areas of IT management, especially as a VDI admin. Troubleshoot five common Citrix printing issues with these tips and tricks.Continue Reading

• A Windows Virtual Desktop demo on management tools for IT

  In this Windows Virtual Desktop demo, IT pros can learn how to manage Microsoft's DaaS offering and what tools are available to help them take control of WVD.Continue Reading

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.Continue Reading

• How can IT enable Windows Defender Device Guard?

  IT professionals should learn how they can enable Windows Defender Device Guard to take advantage of the numerous security features it offers for Windows 10 desktops.Continue Reading

• How to use Liquidware FlexApp for virtual app layering

  The Liquidware FlexApp tool allows IT to manage virtual apps more effectively, including fewer master desktop images and pushing out updates to in-use layered virtual apps.Continue Reading

• Build a collaboration hub to transform team workflows

  Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend.Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.Continue Reading

• Top expert advice addresses unified communications strategy

  The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.Continue Reading

• Top expert tips highlight 2019 unified communications trends

  The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.Continue Reading

• Manage Windows 10 default file type associations with SetUserFTA

  Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool.Continue Reading

• How should organizations approach API-based SIP services?

  Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.Continue Reading

• Cut through confusion of the digital workspace market

  What is a digital workspace, exactly? Find out the definition of this new technology, what it means for the future of end-user computing, and how organizations should prioritize it.Continue Reading

• 3 keys to employee engagement measurement

  Far too many organizations and their HR departments conduct employee engagement measurement in a way that does more harm than good. Here's how to get it right.Continue Reading

• VMware

  VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.Continue Reading

• How to fix printer problems after a Windows 10 update

  Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.Continue Reading

• Top 7 manufacturing challenges for 2020

  Growing supply chain complexity, emerging next-gen technologies and other compelling forces will continue to challenge the manufacturing sector. Here's a look at what's ahead for 2020.Continue Reading

• HRIS department an essential bridge between HR, IT

  Emerson Electric's VP of HRIS explains why it's important to have a team that can translate HR needs into the black and white of IT -- and guide HR in how to spell it all out.Continue Reading

• New Apple MDM terms iOS admins should know

  Apple introduced a new BYOD-friendly management mode for iOS and macOS and renamed the existing Apple MDM modes. Get up to speed with the three new terms.Continue Reading

• Financial business analytics transforms numbers into gold

  AI-driven business analytics provides finance departments with the tools to exercise more influence over corporate strategy, but only with the right skills and training.Continue Reading

• How can the Samsung Knox Service Plugin help mobile admins?

  The Knox Service Plugin helps Samsung smartphone admins roll out security features through EMM tools more quickly. The program lowers the programming burden for EMM vendors as well.Continue Reading

• How to use and troubleshoot with Device Manager in Windows 10

  Device Manager can be extremely useful if you know how to use it properly. Understand how to access and use Device Manager in Windows 10 to manage device drivers and more.Continue Reading

• 10 Microsoft Ignite 2019 sessions for Windows admins

  Windows OS admins attending Microsoft Ignite 2019 will have a variety of relevant sessions from which to choose. Consider these 10 sessions to get new management techniques and tips.Continue Reading

• 10 Microsoft Ignite 2019 sessions for VDI admins

  VDI admins attending Microsoft Ignite 2019 could benefit from attending these 10 sessions. This guide can help to build a session schedule for the conference.Continue Reading

• What are the benefits of UC in a cloud-based office suite?

  Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.Continue Reading

• 5 tips to avoid content sprawl when using Microsoft Teams

  Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.Continue Reading

• These are the ABCs of marketing in the digital age

  Audience understanding, behavior analysis, marketing convergence and accessible design are the ABCs of marketing in the digital age, according to Microsoft's Purna Virji.Continue Reading

• Are you ready for a hybrid UC migration?

  Hybrid UC is an option for organizations that aren't ready or able to move all of their UC to the cloud. Take this quiz to test your knowledge of a hybrid UC migration.Continue Reading

• Get smarter about HR data security

  HR deals with mountains of sensitive employee data and must do a better job of protecting that information. Here's a look at how they can do just that.Continue Reading

• Learning Thunderbolt Technology & Connections

  When Belkin sends me a miniature dock more or less out of the blue, I dig in and start learning Thunderbolt technology & connections. Good stuff, but occasionally puzzling.Continue Reading

• Do you know how to improve employee experience? Test yourself

  Think you know what it takes to create a positive employee experience for your workers? Take this EX quiz to test your savvy and see where you need work.Continue Reading

• AI optimizes content management workflows, personalizes CX

  AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading

• AI sharpens unified endpoint management tools and apps

  Endpoint management is never simple, but AI can help. In this handbook, learn how AI in UEM tools can significantly improve device security and management.Continue Reading

• Test your grasp of process manufacturing concepts

  Process manufacturing is used to create and supply items around the world. Test your knowledge about which kinds of products and how they are made.Continue Reading

• How to choose a payroll vendor: 8 keys for SMBs

  Choosing a payroll vendor is one of the most important decisions that leaders of small and medium-sized businesses can make. Learn which factors you must consider.Continue Reading

• How unified communications is getting down to business

  This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers.Continue Reading

• How to perform per-machine install of Microsoft OneDrive, Teams for VDI

  Microsoft OneDrive and Teams can be challenging for VDI, but a per-machine installer can make the process much easier. Watch this video to find out the details.Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.Continue Reading

• 4 ways to use blockchain in the supply chain

  As blockchain technology enters its 11th year, its use in the supply chain is burgeoning. Here are some of the areas that are garnering the most interest.Continue Reading

• Evolving contact center services reshape engagement strategies

  As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.Continue Reading

• What features should IT look for in VDI monitoring tools?

  VDI monitoring tools can help IT get visibility into a complex environment. Here are five features every IT admin should look for in a VDI monitoring tool.Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.Continue Reading

• 4 steps to check application compatibility with Windows 10

  Before a Windows 10 migration, IT admins should make sure all applications are compatible with the new OS. Here are four steps to get started with the process.Continue Reading

• Introduction to supply chain management software of 2020

  Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.Continue Reading

• 3 things to learn before considering blockchain integration

  Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.Continue Reading

• Employee engagement process balances technology and people

  Surveys and onboarding tools can help, but they're only small pieces to the employee engagement puzzle. This handbook provides a holistic view of corporate culture.Continue Reading

• How to use Samsung DeX for remote desktop clients

  Organizations can harness the capabilities of Samsung DeX and Windows Virtual Desktop to transform mobile devices into thin clients. Discover how to get started with the process.Continue Reading

• The difference between autodialers and predictive dialers

  Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.Continue Reading

• 8 live chat best practices for organizations to consider

  Organizations find that live chat can be a means to improve customer experience -- when implemented correctly. Here are some best practices to put into action.Continue Reading

• 10 things to know about Google Cloud Contact Center AI

  Google has partnered with more than 90 different companies to roll out its contact center AI. This article lists 10 important things you need to know about the program.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• The art and science of digital experience management strategies

  Businesses need a well-rounded view of customers to provide innovative, personalized digital experiences. In this handbook, learn the techniques and tools of the trade.Continue Reading

• 7 steps to implementing blockchain in the supply chain

  If your organization believes blockchain will bring greater visibility to the supply chain, first understand the critical steps needed to enable a successful implementation.Continue Reading

• Digital CX vs. customer experience: What's the difference?

  While similar, digital CX and customer experience are different. The former focuses on digital communication tool experiences, while the latter is the overall brand perception.Continue Reading

• Enterprise mobility management software offerings and use cases

  IT professionals can use enterprise mobility management software to deploy mobile policies across a fleet of endpoints, so they should get to know the EMM tools in the market.Continue Reading

• Customer data management tools shape personalization, boost CX

  In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view.Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading

• 5 Gen Z marketing trends for businesses to consider

  Those born after 1995 are driving trends online for themselves and older generations. These shared experiences are important for marketers to understand. Here are some tips.Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.Continue Reading

• Clear up the confusion about end-user computing

  Today's end-user computing industry is the culmination of a decade of changes in mobility, desktops, virtualization and more. Dive in to what really qualifies as EUC.Continue Reading

• How to automate Windows 10 imaging with Packer

  Windows 10 imaging isn't easy, especially with Microsoft's continuous release model. Here's how IT can use Packer and MDT to reuse code for Windows images and automate the process.Continue Reading

• Breaking down the parts of a CPaaS platform

  Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.Continue Reading

• How to save FSLogix profile containers to Azure Blob Storage

  FSLogix profiles are a great way to take full advantage of Windows Virtual Desktop. IT can save time and money with this step-by-step process to save FSLogix profile containers to Azure Blob Storage.Continue Reading

• Top 3 emerging mobile app development trends for 2019

  These three emerging mobile app development strategies could change the way apps are developed in the future. Discover which of these methods is right for your organization.Continue Reading

• 8 features all enterprise SaaS applications must have

  Slick UIs and fast setup make great first impressions, but enterprise managers know they're the tip of the iceberg. SaaS features like interoperability are the real foundation.Continue Reading

• All roads and flight paths lead to unified endpoint management

  Mobile device management, enterprise mobility management and now unified endpoint management -- how can IT keep track? Delve into the details with this handbook.Continue Reading

• 5 best practices for cloud calling success

  Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ...Continue Reading

• How well do you understand UC cloud SLAs?

  Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role.Continue Reading

• How the Intune App Wrapping Tool works for Android

  Mobile application wrapping is an effective way to deploy policies that can't normally interact with an app. Learn how IT can use Intune's wrapping tool on Android apps.Continue Reading

• How can IT approach a cloud-based unified communications migration?

  Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.Continue Reading

• Desktop as a service virtually eases deployment, hosting woes

  If an organization wants to provide virtual desktops for its users without deploying and managing on-premises VDI, it can recruit desktop as a service.Continue Reading

• Customer service vs. customer experience: What's the difference?

  Customer service is an age-old concept, but where does it fit into the customer experience? Here's how the two are different and where they intersect.Continue Reading