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• Citrix Workspace app (Citrix Receiver)

  Citrix Receiver was renamed the Citrix Workspace app in 2018. It is software that enables client devices to connect to various desktop virtualization services from Citrix. Continue Reading

• How to create the right self-service content for customers

  Organizations should provide useful content to customers to help them solve problems without contacting customer service. Effective content gives customers answers quickly. Continue Reading

• How will Microsoft Loop affect the Microsoft 365 service

  While Microsoft Loop is not yet generally available, Microsoft has released details about how Loop can connect users and projects across the Microsoft 365 service. Continue Reading

• How asynchronous video communication boosts remote work

  When it's time to share information with colleagues, a full-blown video conference isn't always necessary. Maybe an app like TikTok could help. Continue Reading

• B2B vs. B2C e-commerce: What's the difference?

  B2B e-commerce websites offer many ways to reach agents, whereas B2C sites prioritize self-service. E-commerce leaders must build their websites to meet their customers' needs. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Top 8 workforce optimization software tools to consider

  Workforce optimization platforms combine scheduling features with gamification tools to help contact centers boost productivity. Top tools include Nice CXone, Genesys and Five9.Continue Reading

• CRM (customer relationship management) analytics

  CRM (customer relationship management) analytics comprises all of the programming that analyzes data about customers and presents it to an organization to help facilitate and streamline better business decisions.Continue Reading

• How to start an inclusive mentoring program

  An inclusive mentoring program can improve an employee's sense of belonging and create new relationships between workers. Learn how to start one and mistakes to avoid.Continue Reading

• 10 key performance management software features, traits

  When HR leaders purchase performance management software, they should confirm it includes features like customization options and 360-degree review. Learn more.Continue Reading

• Secure File Transfer Protocol (SSH File Transfer Protocol)

  SFTP is a term that refers to either Secure File Transfer Protocol or SSH File Transfer Protocol, and is a computing network protocol for accessing and managing files on remote systems.Continue Reading

• 6 best practices for ensuring offboarding cybersecurity

  Offboarding can be a tenuous time for cybersecurity if HR leaders don't follow some best practices. Learn what to do about security during an employee's departure.Continue Reading

• How does e-commerce search work?

  Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results.Continue Reading

• conversational marketing

  Conversational marketing is marketing that engages customers through dialogue.Continue Reading

• hockey stick growth

  Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of linear growth.Continue Reading

• Top 5 trends for the future of marketing

  Text messaging, hybrid experiences and Web3 may play key roles in the future of marketing. Learn how to fit these trends into marketing strategies moving forward.Continue Reading

• enterprise file sync and share (EFSS)

  Enterprise file sync and share (EFSS) is a service that allows users to save files in cloud or on-premises storage and then access them on desktop and mobile devices.Continue Reading

• How to create a zero-party data strategy

  Zero-party data can enable better personalization and customer retention without tracking users across sites, like third-party cookies. These steps can kickstart your strategy.Continue Reading

• 12 file sharing best practices for secure collaboration

  Remote work has accelerated the need for secure file sharing and storage. Organizations should emphasize security, structure and user training in their collaboration strategies.Continue Reading

• 6 product information management best practices

  PIM systems maintain accurate product data across channels. For a successful implementation, business leaders should identify their needs and compare software products.Continue Reading

• Anaplan

  Anaplan is a web-based enterprise platform for business planning.Continue Reading

• Salesforce Trailhead

  Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.Continue Reading

• Ultimate guide to recruitment and talent acquisition

  It's no longer good enough to recruit for today. You need to take a long view and build a workforce for the next stage of growth. Here's how talent acquisition helps.Continue Reading

• file sharing

  File sharing is the public or private sharing of files or folders on a networked computer.Continue Reading

• 6 customer self-service best practices

  Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX.Continue Reading

• Best practices to build a sustainable hybrid work model

  Discussing employee preferences well before setting policy, and carefully analyzing team collaboration needs and technologies can ensure that the hybrid model works for everyone.Continue Reading

• Using AI for recruiting: Complete guide for HR pros

  As companies battle to find and hire qualified talent, AI-powered software speeds processes, reduces recruitment workloads, improves candidate experiences and refines sourcing.Continue Reading

• WhatsApp

  WhatsApp is a free cross-platform messaging service.Continue Reading

• hybrid work model

  A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's facilities.Continue Reading

• An introduction to Edge Chromium vs. Edge

  The shift to Chromium has improved several aspects of Microsoft's Edge browser -- from privacy settings to reliability.Continue Reading

• 5 paperless office software tools to consider

  With seemingly endless options to choose from, picking the right paperless office software tool starts with understanding what options are available.Continue Reading

• Quiz: Test your knowledge of digital asset management

  DAM systems help marketing teams manage the multimedia content they work with every day. With this quiz, test your knowledge of digital asset management.Continue Reading

• AI hiring bias: Everything you need to know

  Bias and discrimination can creep into your hiring process in all sorts of places. Here are the ones to watch out for, and tips on mitigating their negative effects.Continue Reading

• The role of Windows log monitoring in the enterprise

  Whether organizations automate their log monitoring within Windows desktops or inspect them manually, logs can offer IT administrators valuable insight.Continue Reading

• video interview

  A video interview is a job interview that takes place remotely and uses video technology as the communication medium.Continue Reading

• recruitment marketing

  Recruitment marketing is the combination of strategies and tools used by an organization to engage and entice job candidates in the pre-applicant phase of recruiting.Continue Reading

• 4 reasons HR must clean its people analytics data

  Ensuring the accuracy of HR's people analytics data is crucial, so HR and other company leaders can make the right decisions. Learn why HR must clean its people analytics data.Continue Reading

• Key steps for an e-commerce planning process

  E-commerce can help organizations grow their business online, but the venture brings the most success if planned properly. These steps can start organizations on the right path.Continue Reading

• Zero-party data vs. first-party data: What's the difference?

  Zero-party data comes from customer surveys and polls, but first-party data comes from customer web activity. Marketers can use both data types to personalize their ad campaigns.Continue Reading

• data clean room

  A data clean room is a technology service that helps content platforms keep first person user data private when interacting with advertising providers.Continue Reading

• 7 top benefits of expanding people analytics use

  HR leaders can use people analytics to benefit their companies in multiple ways, including diversity, equity and inclusion efforts and retention. Learn more about these benefits.Continue Reading

• m-commerce (mobile commerce)

  M-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as smartphones and tablets.Continue Reading

• recommerce

  Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them.Continue Reading

• microblogging

  Microblogging is a short blog post designed for quick and typically direct audience interactions.Continue Reading

• message passing interface (MPI)

  The message passing interface (MPI) is a standardized means of exchanging messages between multiple computers running a parallel program across distributed memory.Continue Reading

• VMware vSAN

  VMware vSAN is an enterprise storage virtualization software that supports hyper-converged infrastructure (HCI).Continue Reading

• How to build a successful paperless office strategy

  Shifting an organization to be a paperless office starts with finding the right tools to digitize content and establishing the strategy and processes that promote staff buy-in.Continue Reading

• Learn how to use VMware's OS Optimization Tool

  Background features and processes can often take up precious OS resources. With VMware's OS Optimization Tool, you can run analysis and create optimization templates.Continue Reading

• 4 real-world examples of zero-party data

  With zero-party data directly from consumers, marketing teams get better data to help retain customers and improve CX. These real-world examples highlight how this data works.Continue Reading

• The role of customer service in the supply chain

  Amid a supply chain crisis, delays can cause customer satisfaction to plummet. Organizations must use transparency, personalization and empathy to enhance customer service efforts.Continue Reading

• How to perform a full remote wipe on an Android device

  When a device is lost or no longer needed for work purposes, a remote wipe can keep corporate data secure. This is a vital safeguard for mobile Android devices in the workplace.Continue Reading

• 5 best practices for customer journey mapping

  As CX teams create customer journey maps, they must set clear goals, collect feedback and embrace creativity. Failure to follow best practices can leave teams with inaccurate data.Continue Reading

• How to choose a PCaaS vendor

  The PC-as-a-service and device-as-a-service market is still developing and maturing, so organizations should learn who the major vendors are and how these services work.Continue Reading

• The Windows 11 system requirements and what they indicate

  When organizations consider upgrading to Windows 11, they need to compare the Windows 11 system requirements to their existing hardware before making the move.Continue Reading

• CONFIG.SYS

  CONFIG.SYS is a text file containing disk operating system (DOS) commands that tell the operating system (OS) how the computer is initially set up.Continue Reading

• Understanding WebRTC security architecture

  WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security.Continue Reading

• 4 real-world customer journey map examples

  Real-world examples of customer journey maps in action can help brands understand how customers feel amid the buying process and benefit customer relationships moving forward.Continue Reading

• Windows 11 upgrade issues that desktop admins should know

  Windows upgrades have caused numerous issues in the past, and the move to Windows 11 is no exception. Learn what problems IT can expect during a migration to Windows 11.Continue Reading

• VBScript

  VBScript is an interpreted script language from Microsoft that is a subset of its Visual Basic programming language designed for interpretation by Microsoft's Internet Explorer (IE) web browser.Continue Reading

• Remote Desktop Connection Manager (RDCMan)

  Remote Desktop Connection Manager (RDCMan) is a free Microsoft tool that enables IT administrators to organize, group and control multiple remote desktop connections.Continue Reading

• 5-stage remote onboarding checklist for new hire success

  New employees have specific needs during the various phases of onboarding, from pre-onboarding to their first months on the job. Use this checklist to welcome -- and retain -- them.Continue Reading

• Follow these steps when recovering from ERP project failure

  An ERP implementation failure is a worst-case scenario. However, project leaders who follow these steps can still potentially salvage the project. Learn how to recover.Continue Reading

• Windows Registry Editor (regedit)

  The Windows Registry Editor (regedit) is a graphical tool in the Microsoft Windows operating system (OS) that enables authorized users to view the Windows registry and make changes.Continue Reading

• How to create a mobile app for a small business

  Regularly updated mobile applications are becoming essential for small businesses. The first step for SMBs is knowing all the options for building and maintaining mobile apps.Continue Reading

• How to perform a remote wipe of Office 365 on a smartphone

  Employees like having email and other Office 365 applications on their smartphones. There are security risks that come with mobile devices accessing corporate data, however.Continue Reading

• What's the difference between SCM and CRM?

  CRM platforms track customer interactions, whereas SCM platforms track materials and product shipments. Tech buyers should know how these platforms differ before making a purchase.Continue Reading

• What IT skills are required for e-commerce?

  While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms.Continue Reading

• implementation

  Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something.Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.Continue Reading

• VoIP gateway vs. PBX: What is the difference?

  When calls are transmitted over a VoIP gateway, voice data packets are assembled at the edge of the network. An IP private branch exchange uses a much different model.Continue Reading

• graphic equalizer

  A graphic equalizer is a high-fidelity audio control that allows the user to see graphically and control individually a number of different frequency bands in a stereophonic system.Continue Reading

• How and when to set up Apple TV with a business account

  While organizations can use a business Apple ID account, there are other options -- a personal Apple ID or even no Apple ID may suffice.Continue Reading

• replenishment

  Replenishment is the controlled and regular movement of inventory from an upstream point on the supply chain to a downstream location that requires sufficient stock to cover demand.Continue Reading

• performance and accountability reporting (PAR)

  Performance and accountability reporting (PAR) is the process of compiling and documenting factors that quantify an organization's achievements, efficiency and adherence to budget, comparing actual results against previously articulated goals.Continue Reading

• real-time application (RTA)

  A real-time application is an application program that functions within a time frame that the user senses as immediate or current.Continue Reading

• How to enroll and manage Mac devices with Intune MDM

  Organizations may turn to basic MDM platforms to help manage Mac devices in a Windows-focused environment. Often, these platforms provide just enough management.Continue Reading

• clickstream data (clickstream analytics)

  Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about which pages a website visitor visits -- and in what order.Continue Reading

• 7 items to include on an ERP vendor demo checklist

  Creating an ERP vendor demo checklist before the presentation can prove beneficial for both the implementation team and the vendor. Learn several items to include on the checklist.Continue Reading

• The expanding universe of enterprise accounting software

  Enterprises of all sizes are finding today's accounting software accurately and reliably automates payables and receivables, while AI derives intelligence from numbers.Continue Reading

• Best practices for initiating chatbot-to-human handoff

  Contact centers perform a balancing act between AI and human agents. Support teams must train bots on chatbot-to-human handoffs and design AI aware of customer frustration.Continue Reading

• 6 potential uses for VR during onboarding

  VR can potentially help improve the onboarding process for employees. Learn some ways HR departments can use the technology when a new employee joins the company.Continue Reading

• RPC over HTTP

  Remote Procedure Call over HTTP (RPC over HTTP) is a Microsoft protocol that enables Microsoft Outlook clients to access Microsoft Exchange servers over HTTP.Continue Reading

• Network File System (NFS)

  Network File System (NFS) is a networking protocol for distributed file sharing.Continue Reading

• neuromarketing

  Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically monitoring brainwave activity, eye tracking and skin response.Continue Reading

• IO.SYS

  IO.SYS is a hidden executable binary file that processes instructions that tell the operating system (OS) how the computer is set up when it is booted or started.Continue Reading

• contextual marketing

  Contextual marketing is an online marketing strategy model in which people are served with targeted advertising based on their search terms or their recent browsing behavior.Continue Reading

• mobile service provider

  A mobile service provider (MSP) is a company that offers mobile communication services to users of mobile devices such as smartphones and tablet PCs.Continue Reading

• Windows 365 security features for IT admins to know

  Like any technology that supports end-user PCs, Windows 365 environments need properly configured security controls. IT must learn how to support these Cloud PCs before deployment.Continue Reading

• near-field communication (NFC)

  Near-field communication (NFC) is a short-range wireless connectivity technology that uses magnetic field induction to enable communication between devices when they're touched together or brought within a few centimeters of each other.Continue Reading

• device-agnostic (device agnosticism)

  Device agnosticism, or device-agnostic, is the capacity of a computing component to work with various systems without requiring any particular adaptations.Continue Reading

• Fast Guide to acronyms used in manufacturing

  The following glossary or acronyms are those most used in internal communications within the manufacturing industry.Continue Reading

• help desk

  A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.Continue Reading

• Apex (Salesforce)

  Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality.Continue Reading

• What's the difference between speech and voice recognition?

  It's easy to be confused about the difference between speech and voice recognition. Each has a specific role to play in business collaboration and contact centers.Continue Reading

• business metric

  A business metric is a quantifiable measure businesses use to track, monitor and assess the success or failure of various business processes.Continue Reading

• What is Windows 365 and what does it offer?

  The Windows 365 Cloud PC subscription brings a new option to the desktop virtualization landscape, with some familiar traits and several key distinctions.Continue Reading

• UCaaS vs. CCaaS: What's the difference?

  UCaaS and CCaaS feature overlapping communication channels, such as cloud calling and messaging, but CCaaS comes with additional tools that can support a contact center.Continue Reading

• Contact center of the future is now

  AI, machine learning, NLP, advanced analytics, cloud-based tools and workforce management software are transforming the simple call center into multidimensional contact centers.Continue Reading

• chief human resources officer (CHRO)

  Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.Continue Reading

• digital video broadcasting (DVB)

  Digital video broadcasting (DVB) is a set of standards that define digital broadcasting using DVB satellite, cable and terrestrial broadcasting infrastructures.Continue Reading

• How do experience maps vs. customer journey maps differ?

  Customer experience maps and customer journey maps serve as the blueprints for buyer interactions. Despite these maps' similarities, they play different roles in organizations.Continue Reading