Get started

Get started

Bring yourself up to speed with our introductory content.

• Microsoft Store

  The Microsoft Store -- formerly called the Windows Store -- is an online marketplace for consumers to buy and download a variety of items. Continue Reading

• Microsoft Cortana

  Cortana is Microsoft's digital assistant. Continue Reading

• chart of accounts (COA)

  A chart of accounts (COA) is a financial, organizational tool that provides an index of every account in an accounting system. Continue Reading

• Video streaming vs. video conferencing: What is the difference?

  Companies are finding that video streaming and video conferencing can serve the same purpose. That doesn't mean, however, they are interchangeable. Find out why. Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• content aggregator

  A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse.Continue Reading

• instant messaging

  Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.Continue Reading

• The role of artificial intelligence in the future of content

  AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.Continue Reading

• buzz marketing

  Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.Continue Reading

• Content collaboration tools shift into hyperdrive

  Induced by the COVID-19 pandemic and hybrid workforce, collaborative content practices embrace advanced technologies, knowledge management, old visions and new realities.Continue Reading

• Azure Virtual Desktop setup tutorial

  When IT administrators set up an Azure Virtual Desktop environment, they must ensure that the proper prerequisites are in place and follow the process outlined below.Continue Reading

• ActiveX controls

  ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.Continue Reading

• Top customer service certifications and courses

  Here are some customer services courses to help frontline employees provide customers with a better experience.Continue Reading

• 2D barcode (two-dimensional barcode)

  A 2D (two-dimensional) barcode is a graphical image that stores information horizontally as one-dimensional barcodes do, as well as vertically.Continue Reading

• 5 examples of bad customer service and how to avoid them

  Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.Continue Reading

• When should you use Android Enterprise Essentials?

  With the Android Enterprise Essentials program, organizations get simple and basic device management. However, this approach isn't a great fit for all organizations.Continue Reading

• 8 tips to build and manage a customer service team

  While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.Continue Reading

• 10 customer service best practices to follow

  As customer service evolves into a multidimensional force, agent training and experience, performance analysis, virtual assistance, customer sentiment and net promoter scores rule.Continue Reading

• 10 examples of AI in customer service

  AI and AI-enhanced tools drive efficiency and cost reduction throughout the customer service team.Continue Reading

• 15 customer service skills and how to develop them

  Some customer service skills include problem-solving, empathy, product knowledge and patience.Continue Reading

• 6 ways to build customer loyalty for your business

  Creating and implementing an effective customer loyalty strategy involves communicating and understanding customers' needs.Continue Reading

• system tray

  The system tray (or "systray") is a section of the taskbars in the Microsoft Windows operating system user interface that provides easy access icons to the user's most commonly used apps and displays the clock.Continue Reading

• strong password

  A strong password is one that is designed to be hard for a person or program to guess.Continue Reading

• How do you set up Zoom breakout rooms?

  Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms.Continue Reading

• MS-DOS (Microsoft Disk Operating System)

  MS-DOS (Microsoft Disk Operating System) was the Microsoft-marketed version of the first widely-installed operating system in personal computers.Continue Reading

• satellite

  A satellite is any object that orbits something else, as, for example, the Earth orbits the sun.Continue Reading

• Excel

  Excel is a spreadsheet program from Microsoft and a component of its Office product group for business applications.Continue Reading

• video streaming

  Video streaming is a continuous transmission of video files from a server to a client.Continue Reading

• VoIP caller ID (voice over Internet Protocol caller identification)

  VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line.Continue Reading

• teleconference

  A teleconference is a live audio or audio-visual meeting with two or more participants.Continue Reading

• application layering (app layering)

  Application layering (app layering) is a technology for delivering virtual applications that run in layers separate from a virtual desktop, but interact with the operating system and other apps as if they are installed natively on the base image.Continue Reading

• What is sales enablement?

  Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.Continue Reading

• How do you create a chatbot and connect it to Salesforce?

  Salesforce users have two ways to create a chatbot: using an outside platform and connecting finished creations through Salesforce Lightning, or writing it in Salesforce Einstein Bot.Continue Reading

• client

  A client is a hardware or software device that requests access to a service that is typically made available by a server.Continue Reading

• Citrix HDX 3D Pro

  Citrix HDX 3D Pro is a group of graphics acceleration technologies that help optimize the delivery of resource-intensive virtual applications on a company's XenDesktop and XenApp platforms.Continue Reading

• 5 key benefits of enterprise asset management software

  Asset-intensive organizations benefit from enterprise asset management software because it helps them support their industrial infrastructure. Here's how EAM software makes that easier.Continue Reading

• WebRTC (Web Real-Time Communications)

  WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices.Continue Reading

• virtual desktop

  A virtual desktop is a computer operating system that does not run directly on the endpoint hardware from which a user accesses it.Continue Reading

• SAP Cloud for Customer (SAP C4C)

  SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.Continue Reading

• VMware Workspace ONE

  VMware Workspace ONE is a management platform that allows IT administrators to centrally control end users' mobile devices and cloud-hosted virtual desktops and applications from the cloud or from an on-premises deployment.Continue Reading

• VMware View Persona Management

  VMware View Persona Management is a feature of Horizon View that stores and delivers user-specific data from a remote storage repository to virtual or physical desktops.Continue Reading

• Parallels Desktop for Mac

  Parallels Desktop for Mac is desktop virtualization software that allows Microsoft Windows, Linux and Google Chrome OSes and applications to run on an Apple Mac computer.Continue Reading

• Microsoft Windows Hello

  Microsoft Windows Hello is a biometric identity and access control feature that supports fingerprint scanners, iris scanners and facial recognition technology on compatible devices running Windows.Continue Reading

• VMware Horizon Client

  VMware Horizon Client is software that establishes a connection between endpoint devices and Horizon View virtual desktops and applications.Continue Reading

• AribaPay

  AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex ...Continue Reading

• SAP Global Trade Services (SAP GTS)

  SAP Global Trade Services (GTS) is software that allows companies to support and define import and export trade processes in SAP ERP.Continue Reading

• What is closed loop reporting?

  Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.Continue Reading

• SAP Predictive Analytics

  SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.Continue Reading

• Windows 10 disk management terms and tasks IT should know

  Windows 10 disk management is a crucial function that system admins should perform. To manage Windows disks, IT must know the difference between volumes and partitions.Continue Reading

• What is a H.323 gatekeeper?

  A gatekeeper is a management tool for H.323 multimedia networks.Continue Reading

• The at-a-glance guide to the latest SAP ERP choices

  IT leaders may find it difficult to distinguish between the versions of S/4HANA. Here's a cheat sheet on the strengths and weaknesses of each.Continue Reading

• How to use virtual whiteboards on Zoom and Microsoft Teams

  Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams.Continue Reading

• How to train contact center agents remotely

  As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.Continue Reading

• Revenue operations vs. sales operations: What's the difference?

  While revenue operations focus on revenue growth and integration of sales, marketing and service departments, sales operations focus on sales department efficiency.Continue Reading

• Avaya

  Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).Continue Reading

• What is speech technology?

  Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.Continue Reading

• How can HR support the hybrid workforce?

  HR has a crucial role to play in supporting the hybrid workforce. Learn how HR can help organizational leaders ensure success.Continue Reading

• Automated document management system tools transform workflows

  Advanced technologies, e-signature proliferation and COVID-19's impact are speeding the transformation from paper-based to automated document management processes.Continue Reading

• Mobile application management tools balance service and cost

  Finding the right mobile application management tool can be challenging. Discover whether it's best to choose a standalone MAM tool over an integrated EMM suite.Continue Reading

• Learn how to invite external users to Slack workspaces

  Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.Continue Reading

• Can't-miss expert advice on researching ERP vendors

  The ERP sales and marketing messaging can obscure issues around cloud maturity and other important information. Use this expert advice to start cutting through the hype.Continue Reading

• 5 supply chain management skills to boost your resume

  Getting ahead as a supply chain manager requires particular skills plus a deep understanding of how this essential field operates and how it's evolving.Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.Continue Reading

• How relationship marketing works, its pros, cons and levels

  An effective relationship marketing strategy can be a key component in acquiring new customers and retaining existing ones.Continue Reading

• 5 popular revenue operations platforms to know

  The right revenue operations platform can unite the sales and marketing teams and drive revenue growth.Continue Reading

• Deloitte SAP Industry Cloud apps aim to fill ERP gaps

  The head of Deloitte's $4 billion SAP practice explains the consultancy's role in SAP's new industry applications and how Kinetic Microservices can extend S/4HANA Cloud.Continue Reading

• How to enroll iOS devices with Apple User Enrollment

  A recently added Apple feature, iPadOS and iOS User Enrollment, helps organizations manage devices with personal data without sacrificing end users' privacy.Continue Reading

• Supply chain AI adoption happening too fast

  AI's future in the supply chain seems assured as the pandemic accelerates AI adoption in various industries. Here's why some business leaders think it's happening too fast.Continue Reading

• How does SAP Product Footprint Management work?

  SAP Product Footprint Management can help companies assess and manage their environmental impact. Learn about some of the software's capabilities.Continue Reading

• Top 20 strategic L&D terms learning pros should know

  Career development is key to employee retention, and effective L&D initiatives start with an understanding of important learning concepts. Here are 20 of the most important.Continue Reading

• Session Initiation Protocol (SIP)

  Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ...Continue Reading

• 14 hybrid workplace technologies to power future of work

  Hybrid work offers a positive employee experience and productivity gains but those only come to fruition with the right technology. Learn which tools are the most important.Continue Reading

• Understanding virtual meetings pros and cons

  This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera.Continue Reading

• Training is key for effective remote meetings

  Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training.Continue Reading

• What to ask in a voice of the customer questionnaire

  An effective voice of the customer questionnaire guides an organization to understand its customers better and improve its products or services.Continue Reading

• Getting started with a revenue operations strategy

  A revenue operations strategy requires coordination and communication among sales, marketing and customer service teams to fuel RevOps.Continue Reading

• A buyer's guide to S/4HANA Any Premise on HEC

  S/4HANA Any Premise on HEC is best for companies with a complex environment that are upgrading from an existing SAP system. Learn whether it's the best choice for your company.Continue Reading

• 7 best practices for a voice of the customer program

  A voice of the customer program can be tremendously fruitful for an organization -- if it is done well.Continue Reading

• The top 5 video conferencing use cases

  Recruiting, training and collaboration are among the top video conferencing use cases for businesses, and they will remain so as the video market continues to expand.Continue Reading

• Soft skills key to employability in age of automation

  Soft skills will become even more important as automation increases. Learn what top workplace soft skills organizations will need and how to enable training.Continue Reading

• Is it legal to record virtual meetings and video conferences?

  Yes, it is legal to record virtual meetings. But, for ethical or legal reasons, remote workers shouldn't record them all. Learn when recording is and isn't appropriate.Continue Reading

• 5 real-world multichannel marketing examples

  Companies with effective multichannel marketing focus on brand reach, message, consistency, engagement and experience. It's important to meet customers on platforms they prefer.Continue Reading

• How to offboard HCM project team post-implementation

  A successful HCM implementation must include a proactive plan for offboarding temporary members of the project team. Learn what issues you'll need to address.Continue Reading

• 3 ways HR can support women in the workplace

  The HR team's support for women has a powerful influence on gender equality and employee experience. Learn how HR can make a positive impact on your workplace culture.Continue Reading

• Remote print management and security for the hybrid workforce

  Remote printing via VPN or cloud takes on critical importance as companies reshape a hybrid workforce to accommodate employees returning to the office and those who WFH.Continue Reading

• Migrating ERP to the cloud: 8 reasons for failure

  SaaS ERP promises ease, but CIOs and project teams need to understand the myriad minefields that can cause deployment failure. Understand eight common ones.Continue Reading

• 8 benefits of SaaS ERP

  Learn about the benefits of using SaaS ERP software, including lower infrastructure costs, as well as some possible drawbacks, including possible data breaches.Continue Reading

• Kaizen (continuous improvement)

  Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements.Continue Reading

• Explore this introduction to digital experience platforms

  Web experience management platforms and content management systems are morphing into digital experience platforms. This introduction to digital experience lays out the basics.Continue Reading

• 7 benefits of a personalized marketing content strategy

  Customers want companies to treat them as individuals, and personalized marketing can help accomplish that. Personalization can also improve customer retention and brand affinity.Continue Reading

• Internet Protocol (IP)

  The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet.Continue Reading

• How to define contact center technology requirements

  Whether launching a new contact center or updating an existing one, CX leaders must evaluate their contact center technology requirements before selecting a provider.Continue Reading

• spectrum efficiency

  Spectrum efficiency describes the amount of data transmitted over a given spectrum or bandwidth with minimum transmission errors.Continue Reading

• VoIP phone

  A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network.Continue Reading

• Guide to digital badges for the workplace

  Digital badges are becoming more common in the workplace. Here's how they can help HR during the hiring process and why some industry leaders have doubts.Continue Reading

• supply chain security

  Supply chain security is the part of supply chain management that focuses on the risk management of external suppliers, vendors, logistics and transportation.Continue Reading

• 6 personalization software options to know in 2021

  Personalization software enables marketing teams to customize experiences for customers. There are many options to choose from with varying capabilities.Continue Reading

• How to deploy configuration profiles on iOS 14 and later

  While mobile IT admins can deploy iOS configuration profiles manually or ask users to handle that task, they should learn how to handle mass profile deployments as well.Continue Reading

• What is voicemail and how does it work?

  Voicemail capabilities have evolved since the early days of answering machines. Learn what voicemail is and how features have advanced as the technology became digital.Continue Reading