Get started

Get started

Bring yourself up to speed with our introductory content.

• data clean room

  A data clean room is a technology service that helps content platforms keep first person user data private when interacting with advertising providers. Continue Reading

• 7 top benefits of expanding people analytics use

  HR leaders can use people analytics to benefit their companies in multiple ways, including diversity, equity and inclusion efforts and retention. Learn more about these benefits. Continue Reading

• recommerce

  Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them. Continue Reading

• How to build a successful paperless office strategy

  Shifting an organization to be a paperless office starts with finding the right tools to digitize content and establishing the strategy and processes that promote staff buy-in. Continue Reading

• 4 real-world examples of zero-party data

  With zero-party data directly from consumers, marketing teams get better data to help retain customers and improve CX. These real-world examples highlight how this data works. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• The role of customer service in the supply chain

  Amid a supply chain crisis, delays can cause customer satisfaction to plummet. Organizations must use transparency, personalization and empathy to enhance customer service efforts.Continue Reading

• 5 best practices for customer journey mapping

  As CX teams create customer journey maps, they must set clear goals, collect feedback and embrace creativity. Failure to follow best practices can leave teams with inaccurate data.Continue Reading

• Understanding WebRTC security architecture

  WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security.Continue Reading

• 4 real-world customer journey map examples

  Real-world examples of customer journey maps in action can help brands understand how customers feel amid the buying process and benefit customer relationships moving forward.Continue Reading

• Windows 11 upgrade issues that desktop admins should know

  Windows upgrades have caused numerous issues in the past, and the move to Windows 11 is no exception. Learn what problems IT can expect during a migration to Windows 11.Continue Reading

• 5-stage remote onboarding checklist for new hire success

  New employees have specific needs during the various phases of onboarding, from pre-onboarding to their first months on the job. Use this checklist to welcome -- and retain -- them.Continue Reading

• Follow these steps when recovering from ERP project failure

  An ERP implementation failure is a worst-case scenario. However, project leaders who follow these steps can still potentially salvage the project. Learn how to recover.Continue Reading

• Windows Registry Editor (regedit)

  The Windows Registry Editor (regedit) is a graphical tool in the Microsoft Windows operating system (OS) that enables authorized users to view the Windows registry and make changes.Continue Reading

• What's the difference between SCM and CRM?

  CRM platforms track customer interactions, whereas SCM platforms track materials and product shipments. Tech buyers should know how these platforms differ before making a purchase.Continue Reading

• What IT skills are required for e-commerce?

  While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms.Continue Reading

• implementation

  Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something.Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.Continue Reading

• VoIP gateway vs. PBX: What is the difference?

  When calls are transmitted over a VoIP gateway, voice data packets are assembled at the edge of the network. An IP private branch exchange uses a much different model.Continue Reading

• replenishment

  Replenishment is the controlled and regular movement of inventory from an upstream point on the supply chain to a downstream location that requires sufficient stock to cover demand.Continue Reading

• performance and accountability reporting (PAR)

  Performance and accountability reporting (PAR) is the process of compiling and documenting factors that quantify an organization's achievements, efficiency and adherence to budget, comparing actual results against previously articulated goals.Continue Reading

• real-time application (RTA)

  A real-time application is an application program that functions within a time frame that the user senses as immediate or current.Continue Reading

• clickstream data (clickstream analytics)

  Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about which pages a website visitor visits -- and in what order.Continue Reading

• 7 items to include on an ERP vendor demo checklist

  Creating an ERP vendor demo checklist before the presentation can prove beneficial for both the implementation team and the vendor. Learn several items to include on the checklist.Continue Reading

• The expanding universe of enterprise accounting software

  Enterprises of all sizes are finding today's accounting software accurately and reliably automates payables and receivables, while AI derives intelligence from numbers.Continue Reading

• Best practices for initiating chatbot-to-human handoff

  Contact centers perform a balancing act between AI and human agents. Support teams must train bots on chatbot-to-human handoffs and design AI aware of customer frustration.Continue Reading

• 6 potential uses for VR during onboarding

  VR can potentially help improve the onboarding process for employees. Learn some ways HR departments can use the technology when a new employee joins the company.Continue Reading

• neuromarketing

  Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically monitoring brainwave activity, eye tracking and skin response.Continue Reading

• contextual marketing

  Contextual marketing is an online marketing strategy model in which people are served with targeted advertising based on their search terms or their recent browsing behavior.Continue Reading

• Windows 365 security features for IT admins to know

  Like any technology that supports end-user PCs, Windows 365 environments need properly configured security controls. IT must learn how to support these Cloud PCs before deployment.Continue Reading

• Fast Guide to acronyms used in manufacturing

  The following glossary or acronyms are those most used in internal communications within the manufacturing industry.Continue Reading

• help desk

  A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.Continue Reading

• Apex (Salesforce)

  Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality.Continue Reading

• What's the difference between speech and voice recognition?

  It's easy to be confused about the difference between speech and voice recognition. Each has a specific role to play in business collaboration and contact centers.Continue Reading

• business metric

  A business metric is a quantifiable measure businesses use to track, monitor and assess the success or failure of various business processes.Continue Reading

• UCaaS vs. CCaaS: What's the difference?

  UCaaS and CCaaS feature overlapping communication channels, such as cloud calling and messaging, but CCaaS comes with additional tools that can support a contact center.Continue Reading

• Contact center of the future is now

  AI, machine learning, NLP, advanced analytics, cloud-based tools and workforce management software are transforming the simple call center into multidimensional contact centers.Continue Reading

• chief human resources officer (CHRO)

  Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.Continue Reading

• How do experience maps vs. customer journey maps differ?

  Customer experience maps and customer journey maps serve as the blueprints for buyer interactions. Despite these maps' similarities, they play different roles in organizations.Continue Reading

• customer-managed relationship (CMR)

  A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, apps and perhaps internet capability to encourage the customer to control access to information and ordering.Continue Reading

• Indefeasible Right of Use (IRU)

  In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable.Continue Reading

• service assurance (SA)

  Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.Continue Reading

• demand signal repository (DSR)

  A demand signal repository (DSR) is a database that aggregates sales and demand data at the merchant's point of sale (POS).Continue Reading

• How do you create a Microsoft Teams template?

  Microsoft Teams templates provide predefined collaboration spaces for specific business processes and team structures. Learn how to create a Microsoft Teams template in five steps.Continue Reading

• Wireless Transport Layer Security (WTLS)

  Wireless Transport Layer Security (WTLS) is a security level for the Wireless Application Protocol (WAP), specifically for the applications that use WAP.Continue Reading

• 5 steps for boosting SAP ECC security

  Cybersecurity remains a top priority for organizations. Learn some key steps that companies with SAP ECC should follow to boost their security and stay safe.Continue Reading

• Erlang C

  Erlang C is a traffic modeling formula, primarily used in call center scheduling to calculate delays and to predict waiting times for callers.Continue Reading

• greenfield deployment

  A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading

• Is ERP good for sustainability -- or part of the problem?

  ERP vendors tout new tools for improving environmental sustainability. TechTarget editors discuss these and other ways IT both helps and hurts the environment.Continue Reading

• codec

  A codec is a hardware- or software-based process that compresses and decompresses large amounts of data.Continue Reading

• application sandboxing

  Application sandboxing, also called application containerization, is an approach to software development and management and mobile application management (MAM) that limits the environments in which certain code can execute.Continue Reading

• social listening (social media listening)

  Social listening, also referred to as social media listening, is the process of identifying and assessing what is being said about a company, individual, product or brand on the internet.Continue Reading

• How to choose an enterprise video content management system

  With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer.Continue Reading

• telegraph

  A telegraph is a communication system that sends information by making and breaking an electrical connection.Continue Reading

• chart of accounts (COA)

  A chart of accounts (COA) is a financial, organizational tool that provides an index of every account in an accounting system.Continue Reading

• Video streaming vs. video conferencing: What is the difference?

  Companies are finding that video streaming and video conferencing can serve the same purpose. That doesn't mean, however, they are interchangeable. Find out why.Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.Continue Reading

• content aggregator

  A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse.Continue Reading

• instant messaging

  Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.Continue Reading

• The role of artificial intelligence in the future of content

  AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.Continue Reading

• buzz marketing

  Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.Continue Reading

• Content collaboration tools shift into hyperdrive

  Induced by the COVID-19 pandemic and hybrid workforce, collaborative content practices embrace advanced technologies, knowledge management, old visions and new realities.Continue Reading

• Azure Virtual Desktop setup tutorial

  When IT administrators set up an Azure Virtual Desktop environment, they must ensure that the proper prerequisites are in place and follow the process outlined below.Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.Continue Reading

• Top customer service certifications and courses

  Here are some customer services courses to help frontline employees provide customers with a better experience.Continue Reading

• 2D barcode (two-dimensional barcode)

  A 2D (two-dimensional) barcode is a graphical image that stores information horizontally as one-dimensional barcodes do, as well as vertically.Continue Reading

• 5 examples of bad customer service and how to avoid them

  Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.Continue Reading

• When should you use Android Enterprise Essentials?

  With the Android Enterprise Essentials program, organizations get simple and basic device management. However, this approach isn't a great fit for all organizations.Continue Reading

• 8 tips to build and manage a customer service team

  While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.Continue Reading

• 10 customer service best practices to follow

  As customer service evolves into a multidimensional force, agent training and experience, performance analysis, virtual assistance, customer sentiment and net promoter scores rule.Continue Reading

• 10 examples of AI in customer service

  AI and AI-enhanced tools drive efficiency and cost reduction throughout the customer service team.Continue Reading

• 15 customer service skills and how to develop them

  Some customer service skills include problem-solving, empathy, product knowledge and patience.Continue Reading

• 6 ways to build customer loyalty for your business

  Creating and implementing an effective customer loyalty strategy involves communicating and understanding customers' needs.Continue Reading

• How do you set up Zoom breakout rooms?

  Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms.Continue Reading

• video streaming

  Video streaming is a continuous transmission of video files from a server to a client.Continue Reading

• VoIP caller ID (voice over Internet Protocol caller identification)

  VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line.Continue Reading

• teleconference

  A teleconference is a live audio or audio-visual meeting with two or more participants.Continue Reading

• application layering (app layering)

  Application layering (app layering) is a technology for delivering virtual applications that run in layers separate from a virtual desktop, but interact with the operating system and other apps as if they are installed natively on the base image.Continue Reading

• What is sales enablement?

  Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.Continue Reading

• How do you create a chatbot and connect it to Salesforce?

  Salesforce users have two ways to create a chatbot: using an outside platform and connecting finished creations through Salesforce Lightning, or writing it in Salesforce Einstein Bot.Continue Reading

• 5 key benefits of enterprise asset management software

  Asset-intensive organizations benefit from enterprise asset management software because it helps them support their industrial infrastructure. Here's how EAM software makes that easier.Continue Reading

• WebRTC (Web Real-Time Communications)

  WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices.Continue Reading

• SAP Cloud for Customer (SAP C4C)

  SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.Continue Reading

• AribaPay

  AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex ...Continue Reading

• SAP Global Trade Services (SAP GTS)

  SAP Global Trade Services (GTS) is software that allows companies to support and define import and export trade processes in SAP ERP.Continue Reading

• What is closed loop reporting?

  Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.Continue Reading

• SAP Predictive Analytics

  SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.Continue Reading

• Windows 10 disk management terms and tasks IT should know

  Windows 10 disk management is a crucial function that system admins should perform. To manage Windows disks, IT must know the difference between volumes and partitions.Continue Reading

• What is a H.323 gatekeeper?

  A gatekeeper is a management tool for H.323 multimedia networks.Continue Reading

• The at-a-glance guide to the latest SAP ERP choices

  IT leaders may find it difficult to distinguish between the versions of S/4HANA. Here's a cheat sheet on the strengths and weaknesses of each.Continue Reading

• How to use virtual whiteboards on Zoom and Microsoft Teams

  Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams.Continue Reading

• How to train contact center agents remotely

  As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.Continue Reading

• Revenue operations vs. sales operations: What's the difference?

  While revenue operations focus on revenue growth and integration of sales, marketing and service departments, sales operations focus on sales department efficiency.Continue Reading

• Avaya

  Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).Continue Reading

• What is speech technology?

  Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.Continue Reading

• How can HR support the hybrid workforce?

  HR has a crucial role to play in supporting the hybrid workforce. Learn how HR can help organizational leaders ensure success.Continue Reading

• Automated document management system tools transform workflows

  Advanced technologies, e-signature proliferation and COVID-19's impact are speeding the transformation from paper-based to automated document management processes.Continue Reading

• Learn how to invite external users to Slack workspaces

  Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.Continue Reading

• Can't-miss expert advice on researching ERP vendors

  The ERP sales and marketing messaging can obscure issues around cloud maturity and other important information. Use this expert advice to start cutting through the hype.Continue Reading

• 5 supply chain management skills to boost your resume

  Getting ahead as a supply chain manager requires particular skills plus a deep understanding of how this essential field operates and how it's evolving.Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.Continue Reading