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• Microsoft Office Delve

  Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite. Continue Reading

• inbound marketing

  Inbound marketing is a strategy that focuses on attracting customers, or leads, via company-created internet content, thereby having potential customers come to the organization rather than marketers vying for their attention. Continue Reading

• What are the benefits of a knowledge base?

  As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency. Continue Reading

• human resources (HR) generalist

  A human resources generalist is an HR professional who handles the daily responsibilities of talent management, employee onboarding, and administering compensation and benefits plans for the human resources department. Continue Reading

• Should your company start a spot bonus program?

  A spot bonus program can positively affect employee experience as long as spot bonuses are delivered quickly yet sparingly. Learn some spot bonuses best practices. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• remote wipe

  Remote wipe is a security feature that allows a network administrator or device owner to send a command that remotely deletes data from a computing device.Continue Reading

• speech analytics

  Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance.Continue Reading

• telecommuting

  Telecommuting allows an employee to complete work assignments from outside the traditional workplace using telecommunications tools such as email, phone, chat and video apps.Continue Reading

• employee lifecycle

  The employee lifecycle is a human resources model that identifies the different stages a worker advances through in an organization and the role HR plays in optimizing that process.Continue Reading

• How to build a WordPress knowledge base

  A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases.Continue Reading

• terminal server

  A terminal server, also known as a communication server, is a hardware device or server that provides terminals -- such as PCs, printers and other devices -- with a common connection point to a local or wide area network (WAN).Continue Reading

• mobile workforce management (MWM)

  Mobile workforce management (MWM) is a category of software and related services used to manage employees working outside the company premises; the term is often used in reference to field teams.Continue Reading

• PCoIP (PC over IP)

  PC over IP (PCoIP) is a remote display protocol that Teradici developed for delivering remote desktops and applications to endpoints.Continue Reading

• USB redirection

  USB redirection is a technology that enables an end user to plug an external device into a USB port on their endpoint and access the device from within a remote desktop or application.Continue Reading

• treemap

  A treemap is a visual method for displaying hierarchical data that uses nested rectangles to represent the branches of a tree diagram.Continue Reading

• ControlUp

  ControlUp is a monitoring software company that sells tools IT professionals can use to manage, monitor and analyze virtual desktop and application performance.Continue Reading

• emotions analytics (EA)

  Emotions analytics (EA) software collects data on how a person communicates verbally and nonverbally to understand the person's mood or attitude.Continue Reading

• cross-platform mobile development

  Cross-platform mobile development is an approach to developing software applications that are compatible with multiple mobile operating systems (OSes) or platforms.Continue Reading

• Telepresence vs. video conferencing: What's the difference?

  Though seemingly similar in concept, telepresence and video conferencing have different approaches to virtual meetings.Continue Reading

• mobile application development platform (MADP)

  A mobile application development platform (MADP) is a type of software that allows a business to rapidly build, test and deploy mobile apps for smartphones or tablets.Continue Reading

• customer data management (CDM)

  Customer data management (CDM) is a set of administrative processes that allow data about customers and customer interactions from different source systems to be aggregated and normalized.Continue Reading

• cold calling

  Cold calling is the business practice of contacting a potential customer or client who has not expressed previous interest in speaking with a customer service representative or making a purchase.Continue Reading

• team collaboration tools

  Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common ...Continue Reading

• value stream mapping

  Value stream mapping is a lean manufacturing tool that visualizes every repeatable step required to deliver a product or service to the customer.Continue Reading

• Microsoft Windows 10 Shared PC Mode

  Microsoft Windows 10 Shared PC Mode is an operating system feature that allows IT administrators to configure computers for multiple user access.Continue Reading

• Microsoft Windows Defender Device Guard

  Windows Defender Device Guard is a security feature for Windows 10 and Windows Server designed to use application whitelisting and code integrity policies to protect users' devices from malicious code that could compromise the operating system.Continue Reading

• The evolution of chatbots and generative AI

  Customer service chatbots have evolved to include advanced NLP. The three evolutionary chatbot stages include basic chatbots, conversational agents and generative AI.Continue Reading

• smishing (SMS phishing)

  Smishing -- or Short Message Service (SMS) phishing -- is a social engineering tactic cybercriminals use to trick people into divulging sensitive information over text messages.Continue Reading

• candidate experience

  Candidate experience reflects a person's feelings about going through a company's job application process.Continue Reading

• BANT

  BANT is an acronym that stands for 'Budget, Authority, Need, Timing.'Continue Reading

• enterprise mobility

  Enterprise mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices and applications.Continue Reading

• ERP and SCM: Understand the differences

  Some companies' supply chain management needs may not be fulfilled by their ERP software, so they may require SCM software. Learn more about ERP and SCM software.Continue Reading

• contactless payment

  A contactless payment is a wireless financial transaction in which the customer makes a purchase by moving a security token in close proximity to the vendor's point of sale (POS) reader.Continue Reading

• text messaging (texting or wireless messaging)

  Text messaging is the act of sending short, alphanumeric communications between cellphones, pagers or other hand-held devices, as implemented by a wireless carrier.Continue Reading

• smartphone

  A smartphone is a cellular telephone with an integrated computer and other features not originally associated with telephones, such as an operating system (OS), web browsing and the ability to run software applications.Continue Reading

• continuous performance management

  Continuous performance management, in a human resource (HR) management context, is the supervision of an employee's performance through one-on-one discussions and ongoing feedback from supervisors during regularly scheduled check-ins.Continue Reading

• prototype

  A prototype is an early version of a product from which future versions are developed.Continue Reading

• Microsoft App-V (Microsoft Application Virtualization)

  Microsoft Application Virtualization (App-V) is an application virtualization client that makes an application available to end users without installing it on a personal computer (PC).Continue Reading

• 6 customer success plan templates for common situations

  Customer success teams can follow the same general processes to onboard, renew or offboard customers. These templates can help shape those outreach strategies.Continue Reading

• Active Directory Federation Services (AD FS)

  Active Directory Federation Services (AD FS) is a feature of the Windows Server operating system (OS) that extends end users' single sign-on (SSO) access to applications and systems outside the corporate firewall.Continue Reading

• mobile UI (mobile user interface)

  A mobile UI (mobile user interface) is the graphical and usually touch-sensitive display on a mobile device, such as a smartphone or tablet, that allows the user to interact with the device's apps, features, content and functions.Continue Reading

• CYOD (choose your own device)

  CYOD (choose your own device) is an employee provisioning model in which an organization allows people to select the mobile devices they would like, usually from a limited number of options.Continue Reading

• social CRM

  Social CRM, or social customer relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites such as Twitter and Facebook.Continue Reading

• iPad Air

  Apple's iPad Air is a tablet that is lighter and thinner than Apple's previous tablets.Continue Reading

• Oracle Customer Experience Cloud (Oracle CX Cloud)

  Oracle Customer Experience Cloud (Oracle CX Cloud) is a suite of cloud-based tools for customer relationship management (CRM), sales, marketing, customer service, e-commerce and other tools, such as configure, price, quote (CPQ) tools.Continue Reading

• partner relationship management (PRM)

  Partner relationship management (PRM) is a combination of the software, processes and strategies companies use to streamline business processes with partners that sell their products.Continue Reading

• war driving (access point mapping)

  War driving, also called access point mapping, is the act of locating and possibly exploiting connections to wireless local area networks (WLANs) while driving around a city or elsewhere.Continue Reading

• Snapchat

  Snapchat is a mobile app that allows users to send and receive "self-destructing" photos and videos. Photos and videos taken with the app are called snaps.Continue Reading

• HTML5 mobile app

  An HTML5 mobile app is a web application developed with version 5 of HTML, a web content standard designed for handheld devices like smartphones and tablets.Continue Reading

• Temporal Key Integrity Protocol (TKIP)

  Temporal Key Integrity Protocol (TKIP) is an encryption protocol included in the Institute of Electrical and Electronics Engineers (IEEE) 802.11i standard for wireless local area networks (WLANs).Continue Reading

• enterprise mobility management (EMM)

  Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.Continue Reading

• How to use Webex with OBS to enhance meetings

  As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users.Continue Reading

• customer touchpoint

  A customer touchpoint is any direct or indirect contact a customer has with a brand.Continue Reading

• Digital twins of buildings can help decarbonize environment

  John Turner and Anil Sawhney of the Digital Twin Consortium explain how deploying a digital twin of a building could significantly reduce greenhouse gas emissions.Continue Reading

• How account-based marketing can improve personalization

  An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system.Continue Reading

• 8 SharePoint Syntex best practices

  To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption.Continue Reading

• customer service charter

  A customer service charter is a document that outlines how an organization promises to work with its customers along with providing insights into how an organization operates.Continue Reading

• 5 best practices in performance reviews

  Performance reviews are a stressful time for many employees. Learn the best practices HR leaders should ensure managers follow to make the reviews go as smoothly as possible.Continue Reading

• Will Windows 11 become a subscription-only service?

  There are several ways to handle Windows 11 licensing, only some of which are truly subscription-based. Find out what the landscape is for Windows licensing moving forward.Continue Reading

• vishing (voice or VoIP phishing)

  Vishing (voice or VoIP phishing) is a type of cyber attack that uses voice and telephony technologies to trick targeted individuals into revealing sensitive data to unauthorized entities.Continue Reading

• Apple AirDrop

  Apple AirDrop is a native feature in iOS and macOS that lets users share data from one device to another on the same Wi-Fi network.Continue Reading

• Apple Bonjour

  Apple Bonjour is a group of networking technologies designed to help devices and applications discover each other on the same network.Continue Reading

• Workplace transformation: 8 steps to build a successful plan

  The pandemic might have changed the workplace for good. Here's how to ensure that your organization's physical spaces, business processes and technology suit employees' workstyles.Continue Reading

• captive portal

  A captive portal is a webpage that the user of a public-access network is required to view and interact with before they can access the network.Continue Reading

• moment of truth (marketing MOT)

  A moment of truth (MOT) is marketing lingo for any opportunity a customer (or potential customer) has to form an impression about a company, brand, product or service.Continue Reading

• employee engagement

  Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.Continue Reading

• bluesnarfing

  Bluesnarfing is a hacking technique in which a hacker accesses a wireless device through a Bluetooth connection.Continue Reading

• What is unified endpoint management (UEM)? A complete guide

  Unified endpoint management (UEM) is an approach to securing and controlling desktop computers, laptops, smartphones and tablets in a connected, cohesive manner from a single console.Continue Reading

• Process Explorer

  Process Explorer is a free Windows task manager and system monitoring tool that details which programs in a user's system have a specific file or directory open.Continue Reading

• Additive manufacturing: Learn about powder bed fusion

  Powder bed fusion may cost less than other additive manufacturing approaches, but it can be time-consuming. Learn whether powder bed fusion is right for your manufacturing needs.Continue Reading

• What is a jitter buffer used for?

  Jitter buffers play a key role in supporting audio quality and mitigating network anomalies. Learn how jitter buffers work and their potential drawbacks.Continue Reading

• 6 SharePoint Syntex use cases

  File discovery is one of the most popular use cases for SharePoint Syntex. But how else can you use it? Here, see how real-world teams have begun to use this tool.Continue Reading

• wireless distribution system (WDS)

  A wireless distribution system (WDS) is a method of interconnecting access points (AP) in a wireless local area network (WLAN) without requiring that they connect through a wired backbone.Continue Reading

• e-signature (electronic signature)

  An e-signature (electronic signature) is a digital version of a traditional pen and ink signature.Continue Reading

• 7 exit interview questions to ask departing employees

  Exit interview data is a valuable resource for improving company operations. Learn some of the best questions to ask an employee during an exit interview.Continue Reading

• wireless broadband (WiBB)

  Wireless broadband (WiBB) is high-speed internet and data service delivered through a wireless local area network (WLAN) or wireless wide area network (WWAN).Continue Reading

• What is computer numerical control (CNC)?

  Computer numerical control (CNC) is a manufacturing method that automates the control, movement and precision of machine tools through the use of preprogrammed computer software, which is embedded inside the tools.Continue Reading

• LTE (Long-Term Evolution)

  LTE (Long-Term Evolution) is a fourth-generation (4G) wireless standard that provides increased network capacity and speed for cellphones and other cellular devices compared with third-generation (3G) technology.Continue Reading

• 7 customer success best practices

  Customer success aims to ensure a positive CX after the sales process is complete. These best practices can help teams stay on track and keep customers satisfied.Continue Reading

• 802.11n

  802.11n is an IEEE standard for wireless networking that boosts the speed, dependability and range of wireless transmissions in wireless local area networks (WLANs).Continue Reading

• 7 key benefits of mobile device management for businesses

  Mobile device management tools offer several benefits, like improved productivity and enhanced security, to organizations that use mobile devices for business tasks.Continue Reading

• passive candidate

  A passive candidate (passive job candidate) is anyone in the workforce who is not actively looking for a job.Continue Reading

• marketing-qualified lead (MQL)

  A marketing-qualified lead (MQL) is a website visitor whose engagement levels indicate they are likely to become a customer.Continue Reading

• Customer success vs. customer support: What's the difference?

  Customer support and customer success sound similar, but they're distinct business practices. Differences include approach, metrics, maturity and skills.Continue Reading

• marketing automation

  Marketing automation is a type of software that allows companies to effectively target customers with automated marketing messages across channels including email, websites, social media and text messages to generate sales leads.Continue Reading

• laptop

  A laptop, sometimes called a notebook computer by manufacturers, is a battery- or AC-powered personal computer (PC) smaller than a briefcase.Continue Reading

• Salesforce Customer 360

  Salesforce Customer 360 is a collection of tools that connect Salesforce apps and create a unified customer ID to build a single view of the customer.Continue Reading

• ERP vs. WMS: Which one is right for you?

  If nuanced warehouse efficiency is necessary to fulfill customer expectations, an ERP system may not be enough. Here's what to consider when it comes to ERP vs. WMS.Continue Reading

• Additive manufacturing: Learn about sheet lamination

  Sheet lamination, which is one type of additive manufacturing, is a comparatively cheap and quick way to prototype products. Learn more about sheet lamination.Continue Reading

• antenna

  An antenna is a specialized transducer that converts electric current into electromagnetic (EM) waves or vice versa.Continue Reading

• Azure Virtual Desktop sizing guide for IT

  Deploying Azure Virtual Desktop (AVD) can provide synergy across Microsoft services, but there are decisions that IT must make to determine the capacity of the environment.Continue Reading

• employee vetting

  Employee vetting is a screening process conducted by employers for checking the background and verifying the information of a new hire or applicant.Continue Reading

• Learn the basics of digital asset management

  DAM systems offer a central repository for rich media assets and enhance collaboration within marketing teams. However, users may struggle with metadata and business processes.Continue Reading

• instant app (Google Android instant app)

  A Google Android instant app is a small software program that enables users to test out a portion of a native Android app without installing it on a device.Continue Reading

• Android Oreo

  Android 8.0 Oreo is the eighth major update to the Android operating system that contains new features and enhancements for application developers.Continue Reading

• An introduction to SharePoint Syntex

  SharePoint Syntex is Microsoft's foray into the increasingly popular market of content AI services. This introduction explores how Syntex works, pricing and includes a video demo.Continue Reading

• live chat (live support)

  Live chat (live support) is technology that provides companies with a way to interact with users when they visit an organization's media properties.Continue Reading

• Microsoft Planner

  Microsoft Planner is a web-based visual task management application that enables enterprise teams to create, assign and organize work in order to execute projects.Continue Reading

• Real Time Streaming Protocol (RTSP)

  Real Time Streaming Protocol (RTSP) is an application-level network communication system that transfers real-time data from multimedia to an endpoint device by communicating directly with the server streaming the data.Continue Reading

• mobile malware

  Mobile malware is malicious software specifically written to attack mobile devices such as smartphones, tablets, and smartwatches.Continue Reading