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• 5 uses for IoT in field service management

  IoT can benefit field service management in various ways. Learn about some of its applications in FSM, including inventory management and remote monitoring. Continue Reading

• Is payroll part of HR? Learn where payroll belongs

  Is payroll part of HR or finance? Learn what to consider when making the decision, including factors like HR staff's knowledge of labor laws and their software experience. Continue Reading

• What does a sales enablement manager do?

  A sales enablement manager helps sales reps boost productivity and improves their workflows to generate more revenue. Some organizations may have a full sales enablement team. Continue Reading

• remote desktop connection broker

  A remote desktop connection broker is software that allows a remote desktop client to connect to a remote desktop host or server. Continue Reading

• talent management software (TM software)

  Talent management software is technology that human resource management professionals use to manage employees as a competitive advantage. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Wi-Fi range extender (range expander)

  A Wi-Fi range extender is a network device used to increase the effective range of a wireless network.Continue Reading

• cohort learning

  Cohort learning is a learning strategy prioritizing coursework or lessons that groups of students complete together in an interactive fashion.Continue Reading

• LMS vs. CMS: What's the difference?

  A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case.Continue Reading

• ERP vs. accounting software: What are the differences?

  A financial management system helps organizations efficiently record and report financial information. Discover how accounting software differs from ERP.Continue Reading

• skills taxonomy

  A skills taxonomy is a classification system for all the skills an employee at a business may have.Continue Reading

• analog telephone adapter (ATA)

  An analog telephone adapter (ATA) is a device used to connect an analog telephone, fax machine or similar equipment to a computer or network to enable communications over the internet.Continue Reading

• What is brand recognition?

  Brand recognition is the extent to which a consumer can correctly identify a particular product or service just by viewing the product or service's logo, tagline, packaging or advertising campaign.Continue Reading

• competency framework

  A competency framework is a structure that defines a set of competencies, or skills, for each role in an organization.Continue Reading

• Why HR compliance is important and 5 best practices

  HR leaders must ensure their companies are following applicable laws so their organizations can avoid fines and potential lawsuits. Learn more about why HR compliance is important.Continue Reading

• MS-700 practice exam tests Teams phone system knowledge

  This practice test for the MS-700 Managing Microsoft Teams exam quizzes readers on how to manage the Teams phone system, from call queues to Direct Routing.Continue Reading

• Prepare for Teams admin certification with MS-700 study guide

  Learn the administrative responsibilities for the Teams phone system in this excerpt from 'MS-700 Managing Microsoft Teams Exam Guide.'Continue Reading

• logistics

  Logistics is the process of planning and executing the efficient transportation and storage of goods from the point of origin to the point of consumption.Continue Reading

• content personalization

  Content personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the characteristics, preferences or behaviors of individual users.Continue Reading

• Why businesses should prioritize customer retention

  Proper customer retention can help businesses grow, save money and better understand consumers. Its benefits can lead to better customer experiences and greater business success.Continue Reading

• UCaaS vs. VoIP: What's the difference?

  Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how your organization is structured.Continue Reading

• What does it mean to be customer obsessed?

  Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.Continue Reading

• BIOS password

  A BIOS password is authentication information that's sometimes required to log into a computer's basic input/output system (BIOS) settings before a computer boots up.Continue Reading

• Customer experience strategy: 5 tips to build a valuable CX

  The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.Continue Reading

• How to gather and evaluate customer sentiment

  Businesses can harvest customer sentiment from a variety of places, including social media, surveys, likes, comment cards, contact centers and word-of-mouth.Continue Reading

• MRP vs. MPS: What are the differences?

  Learn about MRP vs. MPS, including how each focuses on different aspects of the manufacturing process but can help manufacturers in a variety of ways.Continue Reading

• working capital

  Working capital is the difference between a business's current assets and current liabilities.Continue Reading

• leased line

  A leased line is a bidirectional telephone line that has been rented for private voice, data exchange or telecommunication use.Continue Reading

• 12 essential ABM metrics and KPIs to measure success

  Account-based marketing metrics let teams effectively engage with key decision-makers within target accounts, strengthen customer loyalty and identify areas of improvement.Continue Reading

• Account-based marketing vs. lead generation, explained

  Discover the key differences between lead generation and account-based marketing, as well as pros and cons and how to decide which approach is best for your organization.Continue Reading

• demand generation

  Demand generation is the process of creating and cultivating interest in a product or service with the goal of generating high-quality leads that can be nurtured into loyal customers.Continue Reading

• What does a knowledge champion do?

  Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices.Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.Continue Reading

• Customer experience vs. customer service: How do they differ?

  Customer experience and customer service are not the same, but they do have a shared goal: to ensure customers are satisfied and return for repeat business.Continue Reading

• workforce planning

  Workforce planning is the strategy used by employers to anticipate labor needs and deploy workers most effectively, usually with advanced human resources technology.Continue Reading

• account-based experience (ABX)

  Account-based experience (ABX) is a business-to-business (B2B) strategy in which the sales, marketing and customer success departments work together to provide accounts with a unified, personalized experience throughout the buyer journey.Continue Reading

• How ChatGPT will transform artificial intelligence in ERP

  Matt Hobbs, Microsoft practice leader at the consulting firm PwC, explains ways to embed AI in ERP and why generative AI could transform business process automation.Continue Reading

• CX personalization: Why it's important and how to deliver it

  A personalization strategy can increase brand loyalty and customer retention by providing relevant content to customers when they need it. Here's how to get started.Continue Reading

• 3 considerations to choose the right communication channel

  Workers rely on unified communications as a service to interact with colleagues and external contacts. But knowing which app to use to communicate most effectively is a challenge.Continue Reading

• 802.11

  802.11 is a family of evolving specifications for wireless local area networks (WLANs) developed and maintained by a working group of IEEE.Continue Reading

• supply chain planning (SCP)

  Supply chain planning (SCP) is the process of anticipating the demand for products and planning their materials and components, production, marketing, distribution and sale.Continue Reading

• A guide to account-based engagement

  Account-based marketing strategies can unify marketing, sales and customer service objectives to prioritize, personalize and monetize engagements with high-value accounts.Continue Reading

• logistics management

  Logistics management is the governance of supply chain management functions that helps organizations plan, manage and implement processes to move and store goods.Continue Reading

• What makes a good learning management system?

  HR leaders should ensure their new LMS includes certain features so it benefits employees, managers and HR staff. Learn what makes a good learning management system.Continue Reading

• How to effectively personalize your ABM strategy

  The traditional approach of marketing to the masses is yielding to a more targeted, personalized account-based marketing strategy that caters to high-value clients and boosts ROI.Continue Reading

• Citrix XenApp

  Citrix XenApp, now called Citrix Virtual Apps, was a product that extends Microsoft Remote Desktop Session Host (formerly known as Terminal Services) desktop sessions and applications to users through the Citrix HDX protocol.Continue Reading

• process manufacturing

  Process manufacturing is a production method in which goods are created by combining supplies, ingredients or raw materials using a predetermined formula or recipe.Continue Reading

• cloud telephony (cloud calling)

  Cloud telephony (cloud calling) is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host.Continue Reading

• Windows as a service

  Windows as a service is the approach Microsoft introduced with Windows 10 to deploy, update and service the operating system.Continue Reading

• 7 tips for creating a knowledge base

  A knowledge base offers self-service for customers and employees. Organizations can collect feedback and build a culture of knowledge sharing to create an effective knowledge base.Continue Reading

• How does bulk SMS marketing work?

  To start a bulk SMS marketing strategy, marketers should create message templates, monitor engagement and ensure that customers can opt in or out of communications.Continue Reading

• Apache OpenOffice

  Apache OpenOffice is an open source office productivity suite used to create and edit documents (Writer), presentations (Impress), spreadsheets (Calc), graphics (Draw), mathematical formulas (Math) and databases (Base).Continue Reading

• 5 tips for creating customer journey maps from buyer personas

  Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.Continue Reading

• benefits administration

  Benefits administration is the process of assembling and managing the benefits an organization provides to employees.Continue Reading

• 7 benefits of SMS marketing

  An SMS marketing strategy can benefit organizations and customers alike, with tactics like personalization, real-time results and communication, and loyalty between both parties.Continue Reading

• context menu (right-click menu)

  A context menu is a pop-up menu that provides shortcuts for actions the software developer anticipates the user might want to take.Continue Reading

• notebook computer

  A notebook computer is a battery- or AC-powered personal computer generally smaller than a briefcase that can easily be transported and conveniently used in temporary spaces, such as airplanes, libraries, temporary offices and meetings.Continue Reading

• Citrix Cloud

  Citrix Cloud is a management and delivery platform for IT administrators to design, deliver and manage virtual desktops and applications and other services, such as file sharing, on any device.Continue Reading

• Internet Explorer (IE)

  Internet Explorer (IE) is a web browser that formerly came bundled with the Microsoft Windows operating system.Continue Reading

• host intrusion prevention system (HIPS)

  A host intrusion prevention system (HIPS) is an approach to security that relies on third-party software tools to identify and prevent malicious activities.Continue Reading

• Microsoft UE-V (User Experience Virtualization)

  Microsoft UE-V (User Experience Virtualization) is a tool that lets users move from one Windows device to another and maintain the same operating system and applications settings.Continue Reading

• wireless ISP (wireless Internet service provider or WISP)

  A wireless internet service provider (WISP) is an internet service provider (ISP) that allows subscribers to connect to the internet at designated hot spots or access points using a wireless connection such as Wi-Fi.Continue Reading

• Microsoft Windows File Explorer

  Microsoft Windows File Explorer is a graphical file management utility for the Windows operating system (OS).Continue Reading

• How do collaboration and knowledge management relate?

  If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment.Continue Reading

• Cloud CAD software helps usher in digital manufacturing era

  SolidWorks and Onshape co-founder Jon Hirschtick, now chief evangelist at PTC, shares his cloud-centered vision of the future of product design technology.Continue Reading

• hertz (Hz)

  Hertz (Hz) is the standard unit of frequency in the International System of Units (SI).Continue Reading

• 4 knowledge base article templates

  Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles.Continue Reading

• uplink and downlink

  In satellite telecommunication, a downlink is the link from a satellite down to one or more ground stations or receivers, and an uplink is the link from a ground station up to a satellite.Continue Reading

• Google Play

  Google Play, formerly known as Android Market, is the official online store for digital media distributed by Google.Continue Reading

• 3 ways to use AI to improve employee experience

  Technology like conversational AI and large language models can potentially help companies improve employee experience. Learn how HR leaders can use them.Continue Reading

• 4 components of a customer obsession model

  Customer-obsessed organizations put customers at the heart of their operations. A customer obsession model requires important elements like a data strategy and leadership support.Continue Reading

• geostationary satellite

  A geostationary satellite is an Earth-orbiting satellite placed at an altitude of approximately 22,300 miles or 35,800 kilometers directly above the equator.Continue Reading

• quality of service (QoS)

  Quality of service (QOS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on a network.Continue Reading

• HyperTerminal

  HyperTerminal is a communications and terminal emulation program that came with the Windows 98 and Windows XP operating systems.Continue Reading

• employee Net Promoter Score (eNPS)

  The employee Net Promoter Score (eNPS) is a metric used by employers to assess employee loyalty.Continue Reading

• RFx

  RFx (request for x) encompasses the entire formal request process and can include request for bid (RFB), request for information (RFI), request for proposal (RFP), request for quotation (RFQ) and request for tender (RFT).Continue Reading

• 7 benefits of customer experience management

  A customer experience management strategy brings many benefits, including a reduced customer churn rate, lower marketing costs and improved crisis management.Continue Reading

• Microsoft Power Apps

  Power Apps is a suite of Microsoft products that enable both developers and nontechnical users to build custom applications to fulfill various business needs.Continue Reading

• customer engagement

  Customer engagement is the way a company creates a relationship with its customer base to foster brand loyalty and awareness.Continue Reading

• phygital

  Phygital (physical plus digital) is a marketing term that describes blending digital experiences with physical ones. As customer interaction channels proliferate, organizations aim to seamlessly integrate these channels.Continue Reading

• Top 9 best SMS marketing examples, with templates

  How can marketers write the perfect text message to engage customers? Templates can help. Explore examples of common SMS marketing messages, like product alerts and event invites.Continue Reading

• bring your own carrier (BYOC)

  Bring your own carrier (BYOC) is a method of letting businesses choose their own carrier to connect their unified communications provider to the public switched telephone network.Continue Reading

• asset performance management (APM)

  Asset performance management (APM) is both a strategy and a set of software tools for tracking and managing the health of an organization's physical assets.Continue Reading

• outbound marketing

  Outbound marketing is a traditional form of marketing in which an organization initiates contact with potential customers, or leads.Continue Reading

• churn rate

  Churn rate is a measure of the number of customers or employees who leave a company during a given period.Continue Reading

• How to calculate call center utilization rates

  Customer service leaders use metrics like call center utilization rates to track performance and CX. Leadership must learn the effects of these rates and how to calculate them.Continue Reading

• marketing campaign management

  Marketing campaign management is the planning, executing, tracking and analysis of direct marketing campaigns.Continue Reading

• sales-qualified lead (SQL)

  A sales-qualified lead (SQL) is a prospective customer that has been researched and vetted -- first by an organization's marketing department and then by its sales team -- and is deemed ready for the next stage in the sales process.Continue Reading

• What is procure-to-pay (P2P)?

  Procure-to-pay (P2P), also known as purchase-to-pay, is the process organizations use to obtain essential resources.Continue Reading

• integrated accounting system

  An integrated accounting system is a type of software that combines major financial accounting functions into one application.Continue Reading

• desktop

  A desktop is a computer display area that represents the kinds of objects found on top of a physical desk, including documents, phone books, telephones, reference sources, writing and drawing tools, and project folders.Continue Reading

• private branch exchange (PBX)

  A private branch exchange is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines.Continue Reading

• end-user computing (EUC)

  End-user computing (EUC) is a term that refers to the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs.Continue Reading

• eavesdropping

  Eavesdropping is the act of listening to, recording or intercepting private communications.Continue Reading

• incumbent local exchange carrier (ILEC)

  An incumbent local exchange carrier (ILEC) is a type of U.S. telephone company that provided local service when the Telecommunications Act of 1996 was enacted.Continue Reading

• Power Platform

  Power Platform is an intuitive and collaborative platform from Microsoft.Continue Reading

• Adobe Experience Platform

  Adobe Experience Platform is a suite of customer experience management (CXM) solutions from Adobe.Continue Reading

• Google Firebase

  Google Firebase is a set of cloud-based development tools that helps mobile app developers build, deploy and scale their apps.Continue Reading

• recruitment process outsourcing (RPO)

  Recruitment process outsourcing (RPO) is when an employer turns the responsibility of finding potential job candidates over to a third-party service provider.Continue Reading

• What are the different types of SMS marketing?

  How should marketers text their audiences? First, ensure customers opted in to receive texts. Then, promote, incentivize and update customers on products and orders.Continue Reading

• Microsoft Office Delve

  Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite.Continue Reading