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• 6 ways to use analytics to improve customer engagement

  Organizations can delve into customer data to improve interactions, identify gaps and work toward better engagement. Here's how to start out, and how to build on what you have. Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps? Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you. Continue Reading

• How AIOps investment improves customer service, boosts ROI

  Before reaping the benefits of AIOPs -- such as improved customer service and easier collection of customer data -- companies need to determine if it is a good fit. Continue Reading

• Tips for implementing voice technology in the enterprise

  Consultant Mark Persaud names the most promising applications and workflows for intelligent digital assistants and outlines the tools for deploying them. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Understand SAP Industry Cloud and how it works

  SAP's industry-focused approach to the cloud is meant to provide vertical functionality and digital transformation with less disruption. Here are some examples.Continue Reading

• Internal mobility: Benefits, tools, best practices

  Internal mobility is meant to capitalize on the organization's own talent. Learn why it's important, what stands in the way and how best to support it.Continue Reading

• Facilities planning process balances safety and productivity

  Strategic facilities management plans embrace technologies that ensure safe, productive work environments for increasing numbers of employees returning to the office.Continue Reading

• What is the role of the consultant in ERP vendor selection?

  When your company chooses an ERP vendor, an outside consultant can contribute in a number of ways. Here's what a consultant can help drive and what you should handle yourself.Continue Reading

• How HR can help promote a caring culture

  HR's role has become increasingly strategic and part of that requires focusing on truly supporting employees. Here's some advice on how to make that a reality.Continue Reading

• Would your customer experience strategy survive 'Shark Tank'?

  Bob Azman identifies what customer experience professionals need to do to get C-suite buy-in and investment support for their customer experience initiatives.Continue Reading

• What key stakeholders are vital to ERP requirements analysis?

  The right stakeholders are critical to choosing and buying the right ERP system. Here's a look at some of those key stakeholders and why they're so important.Continue Reading

• What does 'bring your own carrier' mean for UCaaS platforms?

  Migrating to UCaaS doesn't always mean an organization can keep its PSTN or SIP carrier. But some providers are taking a 'bring you own carrier' approach to offer more flexibility.Continue Reading

• What technology did HR need because of the pandemic in 2020?

  2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.Continue Reading

• The psychology of UX design: How design affects CX

  In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.Continue Reading

• Top 4 diversity recruiting strategies to achieve true D&I

  Increased scrutiny from the public has caused employers to seek innovative diversity and inclusion strategies. Here's how to make sure your diversity recruiting strategies succeed.Continue Reading

• Customer upselling gets upgrade from AI, analytics

  The time-honored tradition of convincing buyers to make an unexpected impulse purchase combines proven sales tactics with sophisticated customer upselling technologies.Continue Reading

• Time to move to UCaaS? UC's future indeed looks 'cloudy'

  Is it time for UCaaS for your organization? Probably. Even if the forces that propelled the work-from-home surge do recede, the future of UC is in the cloud.Continue Reading

• Test your knowledge of 2020's UC and collaboration news

  Wrap up 2020 with a look back at the top UC and collaboration news of the year. From Zoom lawsuits to Slack's acquisition, test your knowledge of the news that redefined the market.Continue Reading

• How to handle layoffs with compassion -- or possibly avoid them

  Handling layoffs with compassion and sensitivity is critical for the employee experience of those who are leaving and staying. Here's advice on how to do so.Continue Reading

• Why are some SAP customers resisting S/4HANA?

  SAP has touted S/4HANA as the natural successor to ECC, but many customers are resisting the move. Here are some of the reasons why.Continue Reading

• SAP FICO (SAP Finance and SAP Controlling)

  SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.Continue Reading

• 5 best practices to complete a SharePoint Online migration

  Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.Continue Reading

• 7 keys to a successful diversity and inclusion initiative

  Today's workforce is calling for a stop to bias and prejudice, and business and HR leaders need to take effective action. Here's a look at diversity initiative best practices.Continue Reading

• 5 important questions to ask potential ECM solution partners

  It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more.Continue Reading

• Does Infoporter aid SAP ERP HCM-Employee Central data migration?

  Learn how SAP data migration tool Infoporter assists in moving from SAP ERP HCM to SuccessFactors Employee Central and why IT teams might find it helpful.Continue Reading

• SAP BusinessObjects BI

  SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.Continue Reading

• How to write a marketing email: 10 tips

  There are a number of components that make up a compelling marketing email, including content readers want, photos and videos, calls to action and mobile optimization.Continue Reading

• Data migration vs. data conversion: What are the differences?

  Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.Continue Reading

• Create a customer experience strategy before tech investment

  Align customer expectations with your customer experience strategy before making any investments in CX technology. Bob Azman has 10 questions to ask yourself before making any moves.Continue Reading

• Remote workforce technology boosts employee productivity

  Spurred by COVID-19, companies are taking a fresh look at the benefits of a remote workforce supported by advanced HR tools and techniques that keep employees productive.Continue Reading

• A breakdown of inbound marketing vs. demand generation

  Inbound marketing and demand generation are easy to confuse, but they are different. While inbound marketing is marketing-centric, demand generation tends to be more sales-centric.Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• Is a move to cloud ERP inevitable for most companies?

  More companies are turning to cloud ERP for modernization, cost and security. Here's a look at whether those factors are enough to make cloud a foregone conclusion.Continue Reading

• How to build a world-class customer experience system, part 2

  Building off the previously discussed foundation, Megan Burns explains what's needed to complete an XM system: diagnostic guidelines, micro-design process and rollout infrastructure.Continue Reading

• What's the difference between UC-certified and MS-certified?

  Both UC-certified and MS-certified products are available to enterprises. But one designation carries more weight than the other, our expert writes.Continue Reading

• EAM vs. CMMS: What are the differences?

  When it comes to EAM vs. CMMS, making the right choice comes down to understanding what each software type does. Here's an overview of each to help you decide.Continue Reading

• Why an HR IT interface discussion is critical to implementation

  When making the decision to implement an HR IT interface, you must consider cost, development and support. Ensure you're asking the right questions before the planning stage.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• Solve the mystery of VDI licensing

  A VDI deployment is tricky enough without worrying about having the right VDI licensing. Stay one step ahead of the problems by knowing which license to use.Continue Reading

• Compare Nutanix Frame vs. Citrix Managed Desktops

  While Nutanix isn't as invested in the end-user market as Citrix, both desktop-as-a-service vendors offer benefits for business use cases. IT must evaluate which is the better fit.Continue Reading

• The human resources career path: From HR assistant to CHRO

  HR's role has slowly gained more recognition as a strategic business partner. Learn about the typical HR career path and why technology is more important to the career than ever before.Continue Reading

• The importance of personalized experience in CX

  Musa Hanhan breaks down the three stages of customer experience and explains why personalized experiences offer companies the best chance at customer retention.Continue Reading

• SAP MII (SAP Manufacturing Integration and Intelligence)

  SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.Continue Reading

• How to motivate remote employees: 5 keys to success

  Motivating a remote team is not the same as motivating workers in person. Here's a look at how managers should adapt and the tools they can use to do so.Continue Reading

• Process mining vs. data mining: What's the difference?

  Both process mining and data mining tools can help business leaders make better decisions. Here's a look at how each works and what their differences are.Continue Reading

• New iOS 14 features that mobile admins should be excited for

  With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.Continue Reading

• What does it mean if a device is UC-certified?

  IT leaders determining which UC devices and endpoints to support organizationwide should look for a UC-certified label, which is an indicator of platform compatibility.Continue Reading

• How to collect customer data to improve overall retail CX

  Businesses need data to predict and adjust to customer wants and needs, but first, they need to figure out how to collect it. One option is to use a digital CX software.Continue Reading

• Content collaboration tools streamline digital media workflows

  Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches and smoother workflows.Continue Reading

• Key strategies to build and monitor customer loyalty and trust

  Businesses can't immediately expect trust from customers. It requires a lot of effort to build and eventually gain customer loyalty, especially during a pandemic.Continue Reading

• 8 electronic signature best practices to build in to your workflow

  Some tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features.Continue Reading

• Learn the top 8 most useful Microsoft Teams tips and tricks

  Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users.Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.Continue Reading

• Top 5 enterprise Linux distributions to consider adopting

  While Linux distributions all serve a similar purpose in the enterprise, organizations should still familiarize themselves with the different distributions to find the best fit.Continue Reading

• Remote ERP implementation: 10 project management essentials

  Implementing ERP remotely can be challenging because for many IT teams it's new territory. Here are ways to make it easier.Continue Reading

• What roles are essential on a content marketing team?

  There are a number of people involved in business content marketing teams. Some of those roles include content managers, content strategists and content creators.Continue Reading

• 10 steps to create a voice of the customer program

  One of the best initiatives a customer experience team can undertake is a voice of the customer program. Here are some guidelines for building one from scratch.Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help.Continue Reading

• Building a successful CX governance operating model

  When developing a CX governance operating model, leaders should consider four key components: people, measurement framework, processes and tools and technologies.Continue Reading

• SuccessFactors implementation methodology: Overview of choices

  There are three different SuccessFactors implementation methodologies. Here's the information you need in order to select the one that will work best for your company.Continue Reading

• 5 tips to get started with Zoom meetings for beginners

  While online conferencing services can't fully replicate a face-to-face meeting, these Zoom tips can help employees make the most of their remote meetings.Continue Reading

• Essentials of EDI in supply chain management

  Electronic data interchange (EDI) applies to many different business aspects. Learn three ways EDI has streamlined supply chain management.Continue Reading

• How to pick a SuccessFactors implementation partner

  Selecting the right SuccessFactors implementation partner is a critical step in the journey to deploying the system. Check out these six tips for finding a partner.Continue Reading

• 6 critical steps of a successful SAP S/4HANA migration

  A successful S/4HANA project starts with knowing why your organization should even make the move, then nailing down whether S/4 will do what you need.Continue Reading

• Tips for call center crisis management amid coronavirus pandemic

  Call centers can receive an influx of calls from customers during times of crisis, such as the COVID-19 pandemic. Here are some steps businesses can take handle the call volume.Continue Reading

• Mystery shopping software key to customer experience management

  Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.Continue Reading

• Personalized digital experiences for customers begin at home

  Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff.Continue Reading

• Contact center workforce management keeps pace with consumers

  Workforce management software improves customer interactions with contact center agents and helps transform customer service from a cost center into a profit center.Continue Reading

• Contact center AI opens new frontiers for customer engagements

  Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers.Continue Reading

• 5 terms to know before creating a sales enablement strategy

  Sales enablement is important for companies to drive efficiency, maintain customer satisfaction and stay organized. Sales enablement uses different tools and strategies to do this.Continue Reading

• Choose the best ERP implementation partner: 7 key questions

  Learn which questions CIOs, IT administrators and others involved in an ERP implementation project should ask when they are evaluating and interviewing a partner.Continue Reading

• Test yourself on the differences between SharePoint and OneDrive

  Businesses use Microsoft SharePoint and OneDrive capabilities for a number of reasons. Test your knowledge on the differences between SharePoint and OneDrive.Continue Reading

• 5 tips for an effective marketing automation implementation

  Successful marketing automation implementations require steps beyond those that go into the usual technology rollouts. Here are some tips to help businesses along the way.Continue Reading

• Master VMware templates for VM creation and management

  Admins who use vSphere and VM templates can improve VM operations and increase data center efficiency through configuration and management best practices.Continue Reading

• 6 ideas to consider before making a C/4HANA SAP cloud migration

  Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration.Continue Reading

• What are some key SuccessFactors onboarding capabilities?

  Onboarding is critical to employee experience and a company's reputation as a talent destination. Learn about SuccessFactors functionality to help improve this important process.Continue Reading

• 5 common call center terms to know

  Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions.Continue Reading

• Ownership scenario should dictate mobile device policies

  The policies organizations should deploy for BYOD devices compared to kiosk devices are very different. Learn how organizations should approach these policy decisions.Continue Reading

• 5 common Citrix printing issues and how to troubleshoot them

  Printing is one of the most frustrating areas of IT management, especially as a VDI admin. Troubleshoot five common Citrix printing issues with these tips and tricks.Continue Reading

• A Windows Virtual Desktop demo on management tools for IT

  In this Windows Virtual Desktop demo, IT pros can learn how to manage Microsoft's DaaS offering and what tools are available to help them take control of WVD.Continue Reading

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.Continue Reading

• How can IT enable Windows Defender Device Guard?

  IT professionals should learn how they can enable Windows Defender Device Guard to take advantage of the numerous security features it offers for Windows 10 desktops.Continue Reading

• How to use Liquidware FlexApp for virtual app layering

  The Liquidware FlexApp tool allows IT to manage virtual apps more effectively, including fewer master desktop images and pushing out updates to in-use layered virtual apps.Continue Reading

• Build a collaboration hub to transform team workflows

  Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend.Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.Continue Reading

• Top expert advice addresses unified communications strategy

  The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.Continue Reading

• Top expert tips highlight 2019 unified communications trends

  The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.Continue Reading

• Manage Windows 10 default file type associations with SetUserFTA

  Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool.Continue Reading

• How should organizations approach API-based SIP services?

  Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.Continue Reading

• 3 keys to employee engagement measurement

  Far too many organizations and their HR departments conduct employee engagement measurement in a way that does more harm than good. Here's how to get it right.Continue Reading

• VMware

  VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.Continue Reading

• How to fix printer problems after a Windows 10 update

  Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.Continue Reading

• Top 7 manufacturing challenges for 2020

  Growing supply chain complexity, emerging next-gen technologies and other compelling forces will continue to challenge the manufacturing sector. Here's a look at what's ahead for 2020.Continue Reading

• HRIS department an essential bridge between HR, IT

  Emerson Electric's VP of HRIS explains why it's important to have a team that can translate HR needs into the black and white of IT -- and guide HR in how to spell it all out.Continue Reading

• New Apple MDM terms iOS admins should know

  Apple introduced a new BYOD-friendly management mode for iOS and macOS and renamed the existing Apple MDM modes. Get up to speed with the three new terms.Continue Reading

• Financial business analytics transforms numbers into gold

  AI-driven business analytics provides finance departments with the tools to exercise more influence over corporate strategy, but only with the right skills and training.Continue Reading