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• Understanding the features of Windows 11 Enterprise

  IT admins considering a migration to Windows 11 should learn how the features of the Enterprise edition can benefit their organizations. Continue Reading

• customer-managed relationship (CMR)

  A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, apps and perhaps internet capability to encourage the customer to control access to information and ordering. Continue Reading

• Indefeasible Right of Use (IRU)

  In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable. Continue Reading

• What Microsoft Defender Antivirus features are on Windows?

  While there are plenty of viable enterprise-grade third-party desktop security platforms, Microsoft has built out a strong array of native features that IT admins can utilize. Continue Reading

• service assurance (SA)

  Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• demand signal repository (DSR)

  A demand signal repository (DSR) is a database that aggregates sales and demand data at the merchant's point of sale (POS).Continue Reading

• How do you create a Microsoft Teams template?

  Microsoft Teams templates provide predefined collaboration spaces for specific business processes and team structures. Learn how to create a Microsoft Teams template in five steps.Continue Reading

• Wireless Transport Layer Security (WTLS)

  Wireless Transport Layer Security (WTLS) is a security level for the Wireless Application Protocol (WAP), specifically for the applications that use WAP.Continue Reading

• Key native features for Windows 10 security and maintenance

  Desktop administrators should look for Windows 10's native security features and architecture to establish a baseline of desktop security before turning to alternative tools.Continue Reading

• electromagnetic interference (EMI)

  Electromagnetic interference (EMI) is unwanted noise or interference in an electrical path or circuit caused by an outside source.Continue Reading

• 5 steps for boosting SAP ECC security

  Cybersecurity remains a top priority for organizations. Learn some key steps that companies with SAP ECC should follow to boost their security and stay safe.Continue Reading

• Erlang C

  Erlang C is a traffic modeling formula, primarily used in call center scheduling to calculate delays and to predict waiting times for callers.Continue Reading

• greenfield deployment

  A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading

• Is ERP good for sustainability -- or part of the problem?

  ERP vendors tout new tools for improving environmental sustainability. TechTarget editors discuss these and other ways IT both helps and hurts the environment.Continue Reading

• codec

  A codec is a hardware- or software-based process that compresses and decompresses large amounts of data.Continue Reading

• HSDPA (High-Speed Downlink Packet Access)

  High-Speed Downlink Packet Access (HSPDA) is a packet-based mobile telephony protocol used in 3G Universal Mobile Telecommunications Service (UMTS) radio networks to increase data capacity and speed up download rates.Continue Reading

• application sandboxing

  Application sandboxing, also called application containerization, is an approach to software development and management and mobile application management (MAM) that limits the environments in which certain code can execute.Continue Reading

• social listening (social media listening)

  Social listening, also referred to as social media listening, is the process of identifying and assessing what is being said about a company, individual, product or brand on the internet.Continue Reading

• How to choose an enterprise video content management system

  With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer.Continue Reading

• telegraph

  A telegraph is a communication system that sends information by making and breaking an electrical connection.Continue Reading

• Microsoft Store

  The Microsoft Store -- formerly called the Windows Store -- is an online marketplace for consumers to buy and download a variety of items.Continue Reading

• Microsoft Cortana

  Cortana is Microsoft's digital assistant.Continue Reading

• chart of accounts (COA)

  A chart of accounts (COA) is a financial, organizational tool that provides an index of every account in an accounting system.Continue Reading

• Video streaming vs. video conferencing: What is the difference?

  Companies are finding that video streaming and video conferencing can serve the same purpose. That doesn't mean, however, they are interchangeable. Find out why.Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.Continue Reading

• content aggregator

  A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse.Continue Reading

• instant messaging

  Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.Continue Reading

• The role of artificial intelligence in the future of content

  AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.Continue Reading

• How to use VMware Horizon Performance Tracker

  A good user experience is essential for VDI. Learn how to install and use VMware Horizon Performance Tracker to take the pulse of end-user experience.Continue Reading

• buzz marketing

  Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.Continue Reading

• Content collaboration tools shift into hyperdrive

  Induced by the COVID-19 pandemic and hybrid workforce, collaborative content practices embrace advanced technologies, knowledge management, old visions and new realities.Continue Reading

• Azure Virtual Desktop setup tutorial

  When IT administrators set up an Azure Virtual Desktop environment, they must ensure that the proper prerequisites are in place and follow the process outlined below.Continue Reading

• ActiveX controls

  ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.Continue Reading

• Understanding how Azure Virtual Desktop pricing works

  Organizations considering Azure Virtual Desktop should factor in all the components that affect pricing, such as VM type and virtual resources.Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.Continue Reading

• Top customer service certifications and courses

  Here are some customer services courses to help frontline employees provide customers with a better experience.Continue Reading

• 2D barcode (two-dimensional barcode)

  A 2D (two-dimensional) barcode is a graphical image that stores information horizontally as one-dimensional barcodes do, as well as vertically.Continue Reading

• 5 examples of bad customer service and how to avoid them

  Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.Continue Reading

• How to configure automatic Azure Virtual Desktop scaling

  Azure Virtual Desktop now supports VM automation for tasks such as scaling up and ramping down. These features can lead to a more efficient and cost-effective VDI environment.Continue Reading

• When should you use Android Enterprise Essentials?

  With the Android Enterprise Essentials program, organizations get simple and basic device management. However, this approach isn't a great fit for all organizations.Continue Reading

• 8 tips to build and manage a customer service team

  While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.Continue Reading

• 10 customer service best practices to follow

  As customer service evolves into a multidimensional force, agent training and experience, performance analysis, virtual assistance, customer sentiment and net promoter scores rule.Continue Reading

• 10 examples of AI in customer service

  AI and AI-enhanced tools drive efficiency and cost reduction throughout the customer service team.Continue Reading

• 15 customer service skills and how to develop them

  Some customer service skills include problem-solving, empathy, product knowledge and patience.Continue Reading

• 6 ways to build customer loyalty for your business

  Creating and implementing an effective customer loyalty strategy involves communicating and understanding customers' needs.Continue Reading

• system tray

  The system tray (or "systray") is a section of the taskbars in the Microsoft Windows operating system user interface that provides easy access icons to the user's most commonly used apps and displays the clock.Continue Reading

• strong password

  A strong password is one that is designed to be hard for a person or program to guess.Continue Reading

• How do you set up Zoom breakout rooms?

  Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms.Continue Reading

• MS-DOS (Microsoft Disk Operating System)

  MS-DOS (Microsoft Disk Operating System) was the Microsoft-marketed version of the first widely-installed operating system in personal computers.Continue Reading

• satellite

  A satellite is any object that orbits something else, as, for example, the Earth orbits the sun.Continue Reading

• Excel

  Excel is a spreadsheet program from Microsoft and a component of its Office product group for business applications.Continue Reading

• video streaming

  Video streaming is a continuous transmission of video files from a server to a client.Continue Reading

• VoIP caller ID (voice over Internet Protocol caller identification)

  VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line.Continue Reading

• teleconference

  A teleconference is a live audio or audio-visual meeting with two or more participants.Continue Reading

• application layering (app layering)

  Application layering (app layering) is a technology for delivering virtual applications that run in layers separate from a virtual desktop, but interact with the operating system and other apps as if they are installed natively on the base image.Continue Reading

• What is sales enablement?

  Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.Continue Reading

• How do you create a chatbot and connect it to Salesforce?

  Salesforce users have two ways to create a chatbot: using an outside platform and connecting finished creations through Salesforce Lightning, or writing it in Salesforce Einstein Bot.Continue Reading

• client

  A client is a hardware or software device that requests access to a service that is typically made available by a server.Continue Reading

• Citrix HDX 3D Pro

  Citrix HDX 3D Pro is a group of graphics acceleration technologies that help optimize the delivery of resource-intensive virtual applications on a company's XenDesktop and XenApp platforms.Continue Reading

• 5 key benefits of enterprise asset management software

  Asset-intensive organizations benefit from enterprise asset management software because it helps them support their industrial infrastructure. Here's how EAM software makes that easier.Continue Reading

• WebRTC (Web Real-Time Communications)

  WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices.Continue Reading

• virtual desktop

  A virtual desktop is a computer operating system that does not run directly on the endpoint hardware from which a user accesses it.Continue Reading

• SAP Cloud for Customer (SAP C4C)

  SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.Continue Reading

• VMware Workspace ONE

  VMware Workspace ONE is a management platform that allows IT administrators to centrally control end users' mobile devices and cloud-hosted virtual desktops and applications from the cloud or from an on-premises deployment.Continue Reading

• VMware View Persona Management

  VMware View Persona Management is a feature of Horizon View that stores and delivers user-specific data from a remote storage repository to virtual or physical desktops.Continue Reading

• Parallels Desktop for Mac

  Parallels Desktop for Mac is desktop virtualization software that allows Microsoft Windows, Linux and Google Chrome OSes and applications to run on an Apple Mac computer.Continue Reading

• Microsoft Windows Hello

  Microsoft Windows Hello is a biometric identity and access control feature that supports fingerprint scanners, iris scanners and facial recognition technology on compatible devices running Windows.Continue Reading

• VMware Horizon Client

  VMware Horizon Client is software that establishes a connection between endpoint devices and Horizon View virtual desktops and applications.Continue Reading

• AribaPay

  AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex ...Continue Reading

• SAP Global Trade Services (SAP GTS)

  SAP Global Trade Services (GTS) is software that allows companies to support and define import and export trade processes in SAP ERP.Continue Reading

• What is closed loop reporting?

  Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.Continue Reading

• SAP Predictive Analytics

  SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.Continue Reading

• Windows 10 disk management terms and tasks IT should know

  Windows 10 disk management is a crucial function that system admins should perform. To manage Windows disks, IT must know the difference between volumes and partitions.Continue Reading

• What is a H.323 gatekeeper?

  A gatekeeper is a management tool for H.323 multimedia networks.Continue Reading

• The at-a-glance guide to the latest SAP ERP choices

  IT leaders may find it difficult to distinguish between the versions of S/4HANA. Here's a cheat sheet on the strengths and weaknesses of each.Continue Reading

• How to perform Windows 10 disk optimization

  Normal use of a PC causes the disk drive to fragment over time, resulting in suboptimal performance. Use Windows 10 disk optimization to defragment a drive and increase efficiency.Continue Reading

• How to use virtual whiteboards on Zoom and Microsoft Teams

  Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams.Continue Reading

• How to train contact center agents remotely

  As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.Continue Reading

• Revenue operations vs. sales operations: What's the difference?

  While revenue operations focus on revenue growth and integration of sales, marketing and service departments, sales operations focus on sales department efficiency.Continue Reading

• Avaya

  Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).Continue Reading

• What is speech technology?

  Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.Continue Reading

• How can HR support the hybrid workforce?

  HR has a crucial role to play in supporting the hybrid workforce. Learn how HR can help organizational leaders ensure success.Continue Reading

• Automated document management system tools transform workflows

  Advanced technologies, e-signature proliferation and COVID-19's impact are speeding the transformation from paper-based to automated document management processes.Continue Reading

• Mobile application management tools balance service and cost

  Finding the right mobile application management tool can be challenging. Discover whether it's best to choose a standalone MAM tool over an integrated EMM suite.Continue Reading

• Learn how to invite external users to Slack workspaces

  Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.Continue Reading

• Can't-miss expert advice on researching ERP vendors

  The ERP sales and marketing messaging can obscure issues around cloud maturity and other important information. Use this expert advice to start cutting through the hype.Continue Reading

• 5 supply chain management skills to boost your resume

  Getting ahead as a supply chain manager requires particular skills plus a deep understanding of how this essential field operates and how it's evolving.Continue Reading

• Integrating SaaS applications with Citrix Workspace

  Citrix Workspace allows for numerous integrations and one of the most valuable is SaaS applications. The setup process is straightforward but depends on Citrix's level of support.Continue Reading

• How to perform a Citrix Cloud migration with CVAD

  When it comes to migrating on-premises Citrix Virtual Apps and Desktops to Citrix Cloud, IT administrators should learn the migration process and its prerequisites.Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.Continue Reading

• How relationship marketing works, its pros, cons and levels

  An effective relationship marketing strategy can be a key component in acquiring new customers and retaining existing ones.Continue Reading

• 5 popular revenue operations platforms to know

  The right revenue operations platform can unite the sales and marketing teams and drive revenue growth.Continue Reading

• Deloitte SAP Industry Cloud apps aim to fill ERP gaps

  The head of Deloitte's $4 billion SAP practice explains the consultancy's role in SAP's new industry applications and how Kinetic Microservices can extend S/4HANA Cloud.Continue Reading

• How to enroll iOS devices with Apple User Enrollment

  A recently added Apple feature, iPadOS and iOS User Enrollment, helps organizations manage devices with personal data without sacrificing end users' privacy.Continue Reading

• How to deploy a mobile threat defense app in 3 scenarios

  The mobile threat defense integration and application deployment process differ depending on whether an organization uses MDM, MAM or neither.Continue Reading

• Supply chain AI adoption happening too fast

  AI's future in the supply chain seems assured as the pandemic accelerates AI adoption in various industries. Here's why some business leaders think it's happening too fast.Continue Reading

• How does SAP Product Footprint Management work?

  SAP Product Footprint Management can help companies assess and manage their environmental impact. Learn about some of the software's capabilities.Continue Reading

• Top 20 strategic L&D terms learning pros should know

  Career development is key to employee retention, and effective L&D initiatives start with an understanding of important learning concepts. Here are 20 of the most important.Continue Reading

• Session Initiation Protocol (SIP)

  Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ...Continue Reading

• 14 hybrid workplace technologies to power future of work

  Hybrid work offers a positive employee experience and productivity gains but those only come to fruition with the right technology. Learn which tools are the most important.Continue Reading