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• AI converts consumer analytics into potent sales weapons

  Surveys, social media monitoring and loyalty cards are just some of the ways to collect customer data. Consumer analytics can help businesses analyze that data. Continue Reading

• What does IT need to know about VDI web browsers?

  End users can easily access their virtual desktops and applications through any supported HTML5 web browser. Learn about the pros and cons of using VDI and web browsers together. Continue Reading

• Digital finance technologies at epicenter of CFO transformations

  Technologies like AI, analytics, bots, big data and blockchain could transform the finance function into a valued strategic partner for companywide digital transformation. Continue Reading

• Brush up on your knowledge of speech technology terms

  Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases. Continue Reading

• UC adoption programs support users and business goals

  Transforming a business with unified communications takes more than deploying new apps and services. End users must adopt the services and incorporate them into their daily workflows. For many ... Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• The evolution of call centers to experience centers

  The call center has evolved over the years, moving from phone-based systems to multichannel contact centers. The next move is toward a customer experience center.Continue Reading

• Are you ready to adopt cloud video conferencing?

  Video is an important tool for enterprises looking to support dispersed employees. Take this quiz to see how much you know about cloud video conferencing.Continue Reading

• What role does UC mobility play in digital transformation?

  Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.Continue Reading

• What are the most effective uses of AI in marketing automation?

  AI is beneficial in many marketing automation processes. Organizations use the technology in chatbots, personalization, voice and visual search, frequency optimization and more.Continue Reading

• Collaboration tools are must-haves, but not one-size-fits-all

  Choosing the best tool for collaboration in your enterprise takes much more than simply assessing vendors in the market and comparing their products' capabilities.Continue Reading

• A collaboration program is essential for effective teamwork

  Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use.Continue Reading

• How to boot to Windows Safe Mode on Windows 10

  Having problems with Windows crashes, applications or performance issues? Try booting to Windows Safe Mode on Windows 10 to pinpoint and troubleshoot the problem.Continue Reading

• Multipronged digital customer experience strategy enriches CX

  The digital experience is an everyday facet of life. Learn how businesses are using tools and technologies to engage consumers and devise and manage effective CX strategies.Continue Reading

• Understand UC quality issues and which QoS tools can solve them

  Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.Continue Reading

• 4 steps to create a digital marketing strategy

  This four-step approach will help organizations build a digital marketing strategy designed to increase their online presence and attract new customers.Continue Reading

• How to use Windows Admin Center to manage Windows 10

  Windows Admin Center started as a Windows Server tool, but it can manage Windows 10 desktops too. Learn which features can help with Windows 10 management.Continue Reading

• Digital transformation technologies power CX makeovers

  Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading

• Go back to the basics with a glossary of VoIP terms

  This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.Continue Reading

• CFOs could benefit from digital technologies in finance

  Find out why emerging digital technologies like chatbots, blockchain, AI and machine learning are not only beneficial to finance, but can also serve as useful tools for the CFO.Continue Reading

• When on-premises VDI deployments trump cloud applications

  Desktop as a service lessens IT management, but sacrifices granular control. Check out this handbook to learn more about cloud desktops vs. on-premises VDI.Continue Reading

• Key considerations in global supply chain management

  Globalization adds geopolitical and cybersecurity risks to the already daunting challenges of supply chain management. Read how the experts deal with them.Continue Reading

• How do you choose an e-commerce platform to integrate with a CMS?

  Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.Continue Reading

• 6 live chat benefits to consider in a CX strategy

  Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.Continue Reading

• How to use two-factor authentication in Horizon View

  Two-factor authentication is an important security layer for VDI deployments that helps to prevent breaches. Discover the ins and outs of implementing 2FA in VMware Horizon View.Continue Reading

• What IT should know about the Microsoft Office app for Windows 10

  Microsoft released a new Microsoft Office app during an update to Windows 10. Learn about the changes that this new app brings and how to take advantage of its features.Continue Reading

• Transition to Android Enterprise management before Android Q

  With the upcoming deprecation of Device Admin APIs, IT should look at the possibility of migration to Android Enterprise, Google's endorsed API program, for device management.Continue Reading

• Prepare for California Consumer Privacy Act with these 5 questions

  At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.Continue Reading

• How SD-WAN can unlock UCaaS benefits

  Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications.Continue Reading

• How to use live chat for lead generation

  Live chat can successfully generate sales leads -- if done right. Here are four steps organizations can take to boost brand loyalty and close the deal.Continue Reading

• What to know about Microsoft's new Windows Sandbox mode

  Windows Sandbox is Microsoft's integrated Windows 10 sandbox environment to test applications and files in isolation. Learn about the new program and its features.Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.Continue Reading

• Pre-employment assessment tools enter the smartphone age

  AI and sentiment analysis are meant to make new mobile apps better at matching candidates with your organization. But experts say to tread carefully.Continue Reading

• Best smartphone for business use relies on many key factors

  Operating systems and security protection are among the key considerations when companies select smartphones for business use. Learn more about device options and decision points.Continue Reading

• How does cloud SIP trunking differ from traditional SIP trunking?

  Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.Continue Reading

• Salesforce learning resources include free and paid options

  While Salesforce offers a number of free and paid customer success tools to users, nonusers can also benefit through the use of Trailhead and the Trailblazer Community.Continue Reading

• 7 customer segmentation methods to help connect the dots

  Customer segmentation is essential to marketing, enabling businesses to provide the right people with the right products -- and is a move away from bulk appeals.Continue Reading

• Considerations for choosing enterprise mobility tools

  Mobile device management may be long gone, but IT pros still have many options to enroll, secure and manage their organization's fleet of mobile devices. Discover what the options are.Continue Reading

• 5 digital workspace components to look for

  The ideal digital workspace should handle a variety of tasks. By focusing on these five digital workspace components, IT pros can find the right platform to meet their needs.Continue Reading

• Business objects are the future of content services platforms

  The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.Continue Reading

• 7 supply chain management key terms you need to know

  Consumers are demanding greater visibility, but how do you give it them? We're starting with a list of supply chain management basic terms that you should be aware of.Continue Reading

• 5 things to know about Salesforce Customer 360

  Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year.Continue Reading

• 5 unusual ways to use AI in content management

  AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider.Continue Reading

• Reap UCaaS benefits by preparing network, staff and users

  Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits.Continue Reading

• Mating season for SaaS financials and business processes

  Integrating SaaS financials with business processes like HR, CRM and supply chains can immediately provide companies with valuable insights in a centralized location.Continue Reading

• How do you determine the right point for chatbot-human handoff?

  Customer experience can be adversely affected when chatbots don't transfer the call to a live agent at the right time. Here are some guidelines and best practices for initiating that handoff.Continue Reading

• How do you prepare for porting business phone numbers?

  Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• Benefits of direct autonomous authentication for mobile

  Direct autonomous authentication, a new mobile technology, authenticates users with mobile carrier technology faster than typical two-factor authentication methods.Continue Reading

• 5 crucial ways to prepare for the CXO role

  Technophiles who have experience in sales and marketing, as well as social media awareness, may be best prepared for success in the role of chief experience officer.Continue Reading

• How to improve customer experience with mystery shopping

  Mystery shopping -- among other CX management tools -- enables businesses to collect the data necessary to identify customer pain points and improve CX.Continue Reading

• How to create Windows 10 toast notifications with PowerShell

  IT can send pop-up notifications to a Windows 10 user's taskbar with a PowerShell module called BurntToast. Here's how to get started creating toast notifications.Continue Reading

• Unified endpoint management systems harness upsurge in devices

  As more endpoints enter the IT landscape, a UEM tool becomes more critical. Learn how UEM can help simplify the complexities of endpoint management.Continue Reading

• How do DaaS providers deliver cloud desktops?

  Most DaaS providers offer either session- or client-based desktops. Services differ in the OSes that providers support and the configuration options at IT administrators' disposal.Continue Reading

• Q&A: How to narrow down your CRM vendor choices

  SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.Continue Reading

• 8 best practices for adopting cloud video conferencing services

  Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.Continue Reading

• Content services and archiving records: It's complicated

  Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems.Continue Reading

• New technologies for HR managers boost employee experience

  Today's tech builds on HRMS recordkeeping and talent management development models to give holistic views of the employee experience. HR's role will never be the same.Continue Reading

• Our rebrand: Customer experience strategy, platforms, best practices

  Customer experience strategy blurs lines between sales and marketing automation, customer service and e-commerce as they come together on next-generation customer experience platforms.Continue Reading

• 6 key steps to take to build an employee onboarding plan

  Companies can benefit from using an application that automates onboarding by not only streamlining the process, but by also ensuring that employees are set up for success.Continue Reading

• What is the role and responsibility of a chief experience officer?

  The chief experience officer is an increasingly vital member of the C-suite who ensures that an organization's customers have positive interactions with the brand.Continue Reading

• Best of Citrix Synergy 2019 Awards criteria and nomination form

  The Best of Citrix Synergy 2019 Awards are coming. Get to know the rules and criteria, and nominate a product for this year's awards using the form below.Continue Reading

• 8 ways to make the most of OneDrive file sharing tools

  More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.Continue Reading

• SAP Business One

  SAP Business One is an ERP software platform specifically intended for small and medium-sized businesses (SMBs).Continue Reading

• Liferay digital experience platform helps company improve CX

  Jack Maina, group chief operations officer of Britam, talks about how the financial services group rebuilt the way it interacts with customers and partners using Liferay.Continue Reading

• Employee onboarding automation boosts retention, recruiting

  Software that automates the onboarding process has benefits that go far beyond labor savings in HR. It can be vital to a positive employee experience that impacts the bottom line.Continue Reading

• Make VoIP the starting point for hybrid communications

  Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.Continue Reading

• Words to go: Industry 4.0 basics

  We've compiled a list of the key terms used to describe the fourth industrial revolution, as well as some of the technologies that are driving the vision forward.Continue Reading

• Digital workspaces upgrade IT delivery, management benefits

  Thanks to more simplified management and delivery, digital workspaces can benefit IT pros and users. This guide takes a closer look at the technology and latest features.Continue Reading

• How do content managers deploy cloud content services?

  Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.Continue Reading

• ABAP (Advanced Business Application Programming)

  ABAP (Advanced Business Application Programming) is the primary programming language supported on the SAP NetWeaver ABAP application server platform and applications that run on it, such as SAP ERP (formerly R/3), S/4HANA and CRM.Continue Reading

• SAP Ariba

  SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.Continue Reading

• How to deploy team collaboration platforms successfully

  How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.Continue Reading

• How does embedded communication work with an IP PBX infrastructure?

  Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.Continue Reading

• Personalized content solidifies the customer experience

  Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the competition.Continue Reading

• Create a winning personalized customer journey

  Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand.Continue Reading

• Secure VDI environments with these 3 tips

  Virtual desktops present unique security concerns. Take these three steps to better secure VDI environments from the start.Continue Reading

• What IT needs to know about Windows 10 update troubleshooting

  The Windows update process can cause a whole slew of problems for users and IT. Get acquainted with these Windows 10 update troubleshooting tips and make the process a lot easier.Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.Continue Reading

• Quiz yourself on top features of Windows 10

  With each update, Microsoft introduces many new features that it can be hard to keep track of. Challenge yourself on how well you know these Windows 10 key features and other terms.Continue Reading

• The end of hybrid Intune MDM and what IT needs to know

  Some Microsoft Intune admins are unsure of what to do after the death of Intune hybrid MDM. IT should consider Azure or other MDM platforms to maintain key functions.Continue Reading

• Salesforce.org's CRM for education helps UVA students succeed

  The University of Virginia is one of a number of institutions using Salesforce.org's Education Cloud CRM to recruit students, track student success and manage alumni relations.Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading

• Which vendors make the best CRM for small businesses?

  Choosing a CRM for small businesses can be difficult, as the most well-known CRM vendors cater to large enterprises. Others, however, create products with SMBs in mind.Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• Learn about the device-as-a-service model and its use cases

  Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.Continue Reading

• How can you improve Google Chrome management?

  IT professionals should deploy Group Policies to their browsers to improve the user experience. Check out this step-by-step guide on applying Group Policies to Google Chrome.Continue Reading

• Improve the contact center experience with 3 key integrations

  Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading

• SAP Analytics Cloud

  SAP Analytics Cloud (or SAP Cloud for Analytics) is a software as a service (SaaS) business intelligence (BI) platform designed by SAP. Analytics Cloud is made specifically with the intent of providing all analytics capabilities to all users in one ...Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.Continue Reading

• Does enterprise file sync and share work on mobile devices?

  Users who work with file sync-and-share apps on their mobile devices should be aware that auto-syncing works differently and that there are more security risks.Continue Reading

• Successful data-driven products require user-based design

  As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster.Continue Reading

• Supply chain software poses security risks

  Poor internal security procedures and a lack of compliance protocols -- especially for small suppliers -- can introduce cybersecurity threats into global supply chains.Continue Reading

• 8 important questions to ask HRMS vendors during evaluation

  Knowing the right questions to ask before choosing an HRMS vendor can ensure that the software is implemented as planned, without incurring any additional costs.Continue Reading

• Assigning your own project manager to an HRMS implementation

  You may want to assign your own independent project manager before deploying an HRMS to ensure the project is successful and aligns with your goals. Here are several reasons why.Continue Reading

• Process management team can be bridge between IT, business

  Process automation efforts, such as chatbots and predictive modeling, are more likely to succeed if you have a clear understanding of operational levels and team roles.Continue Reading

• Old-school recruiting tools help Pittsburgh tech firm

  LinkedIn's new emerging jobs report put machine learning skills at the top of the list. If you're a tech firm in Pittsburgh, what's a good way to poach that kind of San Francisco tech talent? A billboard.Continue Reading

• Understanding MOS for voice quality

  Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.Continue Reading