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• Understanding virtual meetings pros and cons

  This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera. Continue Reading

• Training is key for effective remote meetings

  Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training. Continue Reading

• What to ask in a voice of the customer questionnaire

  An effective voice of the customer questionnaire guides an organization to understand its customers better and improve its products or services. Continue Reading

• Getting started with a revenue operations strategy

  A revenue operations strategy requires coordination and communication among sales, marketing and customer service teams to fuel RevOps. Continue Reading

• A buyer's guide to S/4HANA Any Premise on HEC

  S/4HANA Any Premise on HEC is best for companies with a complex environment that are upgrading from an existing SAP system. Learn whether it's the best choice for your company. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• 7 best practices for a voice of the customer program

  A voice of the customer program can be tremendously fruitful for an organization -- if it is done well.Continue Reading

• VMware Workstation 16 Pro requirements and installation

  VMware Workstation can help consolidate hardware and run multiple OSes on a single VM, but your system must meet a few requirements prior to installation.Continue Reading

• What's included in Microsoft 365 subscription plans

  Microsoft 365 has different licensing plans for all kinds of businesses. Learn about the different subscription plans that Microsoft offers for this cloud-based platform.Continue Reading

• The top 5 video conferencing use cases

  Recruiting, training and collaboration are among the top video conferencing use cases for businesses, and they will remain so as the video market continues to expand.Continue Reading

• Soft skills key to employability in age of automation

  Soft skills will become even more important as automation increases. Learn what top workplace soft skills organizations will need and how to enable training.Continue Reading

• A Microsoft 365 email migration checklist

  When an organization migrates its email servers and profiles to Microsoft 365, it could use several different processes. Sort through the five options listed below.Continue Reading

• Is it legal to record virtual meetings and video conferences?

  Yes, it is legal to record virtual meetings. But, for ethical or legal reasons, remote workers shouldn't record them all. Learn when recording is and isn't appropriate.Continue Reading

• 5 real-world multichannel marketing examples

  Companies with effective multichannel marketing focus on brand reach, message, consistency, engagement and experience. It's important to meet customers on platforms they prefer.Continue Reading

• How to offboard HCM project team post-implementation

  A successful HCM implementation must include a proactive plan for offboarding temporary members of the project team. Learn what issues you'll need to address.Continue Reading

• 3 ways HR can support women in the workplace

  The HR team's support for women has a powerful influence on gender equality and employee experience. Learn how HR can make a positive impact on your workplace culture.Continue Reading

• Remote print management and security for the hybrid workforce

  Remote printing via VPN or cloud takes on critical importance as companies reshape a hybrid workforce to accommodate employees returning to the office and those who WFH.Continue Reading

• Migrating ERP to the cloud: 8 reasons for failure

  SaaS ERP promises ease, but CIOs and project teams need to understand the myriad minefields that can cause deployment failure. Understand eight common ones.Continue Reading

• 8 benefits of SaaS ERP

  Learn about the benefits of using SaaS ERP software, including lower infrastructure costs, as well as some possible drawbacks, including possible data breaches.Continue Reading

• Kaizen (continuous improvement)

  Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements.Continue Reading

• Explore this introduction to digital experience platforms

  Web experience management platforms and content management systems are morphing into digital experience platforms. This introduction to digital experience lays out the basics.Continue Reading

• 7 benefits of a personalized marketing content strategy

  Customers want companies to treat them as individuals, and personalized marketing can help accomplish that. Personalization can also improve customer retention and brand affinity.Continue Reading

• Internet Protocol (IP)

  The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet.Continue Reading

• How to define contact center technology requirements

  Whether launching a new contact center or updating an existing one, CX leaders must evaluate their contact center technology requirements before selecting a provider.Continue Reading

• spectrum efficiency

  Spectrum efficiency describes the amount of data transmitted over a given spectrum or bandwidth with minimum transmission errors.Continue Reading

• VoIP phone

  A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network.Continue Reading

• Guide to digital badges for the workplace

  Digital badges are becoming more common in the workplace. Here's how they can help HR during the hiring process and why some industry leaders have doubts.Continue Reading

• supply chain security

  Supply chain security is the part of supply chain management that focuses on the risk management of external suppliers, vendors, logistics and transportation.Continue Reading

• 6 personalization software options to know in 2021

  Personalization software enables marketing teams to customize experiences for customers. There are many options to choose from with varying capabilities.Continue Reading

• How to deploy configuration profiles on iOS 14 and later

  While mobile IT admins can deploy iOS configuration profiles manually or ask users to handle that task, they should learn how to handle mass profile deployments as well.Continue Reading

• Guide for WVD pricing with Microsoft Azure

  Organizations that want to deploy WVD and Azure should go beyond Microsoft's estimates for pricing and learn the total cost of ownership for these services and resources.Continue Reading

• What is voicemail and how does it work?

  Voicemail capabilities have evolved since the early days of answering machines. Learn what voicemail is and how features have advanced as the technology became digital.Continue Reading

• 6 ways to use analytics to improve customer engagement

  Organizations can delve into customer data to improve interactions, identify gaps and work toward better engagement. Here's how to start out, and how to build on what you have.Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.Continue Reading

• How AIOps investment improves customer service, boosts ROI

  Before reaping the benefits of AIOPs -- such as improved customer service and easier collection of customer data -- companies need to determine if it is a good fit.Continue Reading

• Tips for implementing voice technology in the enterprise

  Consultant Mark Persaud names the most promising applications and workflows for intelligent digital assistants and outlines the tools for deploying them.Continue Reading

• Understand SAP Industry Cloud and how it works

  SAP's industry-focused approach to the cloud is meant to provide vertical functionality and digital transformation with less disruption. Here are some examples.Continue Reading

• VMware Horizon sizing guide for Windows 10 environments

  When an organization needs to deploy a VMware Horizon VDI environment with Windows 10 desktops, it must plan for and consider a massive range of factors.Continue Reading

• Choose a Windows Virtual Desktop managed service provider

  Windows Virtual Desktop can present numerous management and deployment challenges for IT admins, so organizations may want to outsource these processes to a WVD MSP.Continue Reading

• Internal mobility: Benefits, tools, best practices

  Internal mobility is meant to capitalize on the organization's own talent. Learn why it's important, what stands in the way and how best to support it.Continue Reading

• Facilities planning process balances safety and productivity

  Strategic facilities management plans embrace technologies that ensure safe, productive work environments for increasing numbers of employees returning to the office.Continue Reading

• What is the role of the consultant in ERP vendor selection?

  When your company chooses an ERP vendor, an outside consultant can contribute in a number of ways. Here's what a consultant can help drive and what you should handle yourself.Continue Reading

• How HR can help promote a caring culture

  HR's role has become increasingly strategic and part of that requires focusing on truly supporting employees. Here's some advice on how to make that a reality.Continue Reading

• Would your customer experience strategy survive 'Shark Tank'?

  Bob Azman identifies what customer experience professionals need to do to get C-suite buy-in and investment support for their customer experience initiatives.Continue Reading

• What key stakeholders are vital to ERP requirements analysis?

  The right stakeholders are critical to choosing and buying the right ERP system. Here's a look at some of those key stakeholders and why they're so important.Continue Reading

• What does 'bring your own carrier' mean for UCaaS platforms?

  Migrating to UCaaS doesn't always mean an organization can keep its PSTN or SIP carrier. But some providers are taking a 'bring you own carrier' approach to offer more flexibility.Continue Reading

• What technology did HR need because of the pandemic in 2020?

  2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.Continue Reading

• The psychology of UX design: How design affects CX

  In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.Continue Reading

• PCaaS vs. DaaS: Learn the difference between these services

  While there is a lot of confusion surrounding DaaS -- devices as a service -- and PCaaS and what these services are defined as, but there may be less of a distinction than you think.Continue Reading

• Top 4 diversity recruiting strategies to achieve true D&I

  Increased scrutiny from the public has caused employers to seek innovative diversity and inclusion strategies. Here's how to make sure your diversity recruiting strategies succeed.Continue Reading

• Customer upselling gets upgrade from AI, analytics

  The time-honored tradition of convincing buyers to make an unexpected impulse purchase combines proven sales tactics with sophisticated customer upselling technologies.Continue Reading

• How to set up Microsoft Teams on WVD

  Organizations that rely on Microsoft Teams may want to consider deploying the application via WVD. They can learn how that process works in this step-by-step guide.Continue Reading

• Time to move to UCaaS? UC's future indeed looks 'cloudy'

  Is it time for UCaaS for your organization? Probably. Even if the forces that propelled the work-from-home surge do recede, the future of UC is in the cloud.Continue Reading

• Test your knowledge of 2020's UC and collaboration news

  Wrap up 2020 with a look back at the top UC and collaboration news of the year. From Zoom lawsuits to Slack's acquisition, test your knowledge of the news that redefined the market.Continue Reading

• How to handle layoffs with compassion -- or possibly avoid them

  Handling layoffs with compassion and sensitivity is critical for the employee experience of those who are leaving and staying. Here's advice on how to do so.Continue Reading

• Why are some SAP customers resisting S/4HANA?

  SAP has touted S/4HANA as the natural successor to ECC, but many customers are resisting the move. Here are some of the reasons why.Continue Reading

• How to set up MFA for Office 365 on end-user devices

  When it comes to authentication factors, more is always better from a security perspective. Find out how to deploy MFA on end-user devices for Microsoft 365 users.Continue Reading

• SAP FICO (SAP Finance and SAP Controlling)

  SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.Continue Reading

• 5 best practices to complete a SharePoint Online migration

  Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.Continue Reading

• 7 keys to a successful diversity and inclusion initiative

  Today's workforce is calling for a stop to bias and prejudice, and business and HR leaders need to take effective action. Here's a look at diversity initiative best practices.Continue Reading

• 5 important questions to ask potential ECM solution partners

  It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more.Continue Reading

• Does Infoporter aid SAP ERP HCM-Employee Central data migration?

  Learn how SAP data migration tool Infoporter assists in moving from SAP ERP HCM to SuccessFactors Employee Central and why IT teams might find it helpful.Continue Reading

• SAP BusinessObjects BI

  SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.Continue Reading

• How to write a marketing email: 10 tips

  There are a number of components that make up a compelling marketing email, including content readers want, photos and videos, calls to action and mobile optimization.Continue Reading

• Data migration vs. data conversion: What are the differences?

  Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.Continue Reading

• Create a customer experience strategy before tech investment

  Align customer expectations with your customer experience strategy before making any investments in CX technology. Bob Azman has 10 questions to ask yourself before making any moves.Continue Reading

• Remote workforce technology boosts employee productivity

  Spurred by COVID-19, companies are taking a fresh look at the benefits of a remote workforce supported by advanced HR tools and techniques that keep employees productive.Continue Reading

• A breakdown of inbound marketing vs. demand generation

  Inbound marketing and demand generation are easy to confuse, but they are different. While inbound marketing is marketing-centric, demand generation tends to be more sales-centric.Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• A complete guide to troubleshooting Windows Hello

  Windows Hello has several common issues that administrators may need to troubleshoot. Find out what those issues are here and what to do about them.Continue Reading

• Is a move to cloud ERP inevitable for most companies?

  More companies are turning to cloud ERP for modernization, cost and security. Here's a look at whether those factors are enough to make cloud a foregone conclusion.Continue Reading

• How to build a world-class customer experience system, part 2

  Building off the previously discussed foundation, Megan Burns explains what's needed to complete an XM system: diagnostic guidelines, micro-design process and rollout infrastructure.Continue Reading

• What's the difference between UC-certified and MS-certified?

  Both UC-certified and MS-certified products are available to enterprises. But one designation carries more weight than the other, our expert writes.Continue Reading

• EAM vs. CMMS: What are the differences?

  When it comes to EAM vs. CMMS, making the right choice comes down to understanding what each software type does. Here's an overview of each to help you decide.Continue Reading

• Why an HR IT interface discussion is critical to implementation

  When making the decision to implement an HR IT interface, you must consider cost, development and support. Ensure you're asking the right questions before the planning stage.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• Solve the mystery of VDI licensing

  A VDI deployment is tricky enough without worrying about having the right VDI licensing. Stay one step ahead of the problems by knowing which license to use.Continue Reading

• Set up Windows Remote Desktop on a Mac device

  Organizations that need to enable remote workers on Mac devices should consider allowing them to remotely access Windows desktops with the Windows Remote Desktop application.Continue Reading

• Compare Nutanix Frame vs. Citrix Managed Desktops

  While Nutanix isn't as invested in the end-user market as Citrix, both desktop-as-a-service vendors offer benefits for business use cases. IT must evaluate which is the better fit.Continue Reading

• The human resources career path: From HR assistant to CHRO

  HR's role has slowly gained more recognition as a strategic business partner. Learn about the typical HR career path and why technology is more important to the career than ever before.Continue Reading

• How does Citrix work on a Chromebook?

  Organizations looking for cost-effective laptops may consider Chromebooks, but IT must learn if these endpoints can coexist with existing business technologies, such as Citrix.Continue Reading

• The importance of personalized experience in CX

  Musa Hanhan breaks down the three stages of customer experience and explains why personalized experiences offer companies the best chance at customer retention.Continue Reading

• SAP MII (SAP Manufacturing Integration and Intelligence)

  SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.Continue Reading

• How to use the Office cloud policy service with Microsoft 365

  The Office cloud policy continues Microsoft's trend of converging management utilities within Microsoft Endpoint Manager, and IT can manage all Office apps within this platform.Continue Reading

• How to motivate remote employees: 5 keys to success

  Motivating a remote team is not the same as motivating workers in person. Here's a look at how managers should adapt and the tools they can use to do so.Continue Reading

• Process mining vs. data mining: What's the difference?

  Both process mining and data mining tools can help business leaders make better decisions. Here's a look at how each works and what their differences are.Continue Reading

• New iOS 14 features that mobile admins should be excited for

  With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.Continue Reading

• What does it mean if a device is UC-certified?

  IT leaders determining which UC devices and endpoints to support organizationwide should look for a UC-certified label, which is an indicator of platform compatibility.Continue Reading

• How to collect customer data to improve overall retail CX

  Businesses need data to predict and adjust to customer wants and needs, but first, they need to figure out how to collect it. One option is to use a digital CX software.Continue Reading

• Content collaboration tools streamline digital media workflows

  Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches and smoother workflows.Continue Reading

• Key strategies to build and monitor customer loyalty and trust

  Businesses can't immediately expect trust from customers. It requires a lot of effort to build and eventually gain customer loyalty, especially during a pandemic.Continue Reading

• 8 electronic signature best practices to build in to your workflow

  Some tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features.Continue Reading

• Learn the top 8 most useful Microsoft Teams tips and tricks

  Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users.Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.Continue Reading

• Top 5 enterprise Linux distributions to consider adopting

  While Linux distributions all serve a similar purpose in the enterprise, organizations should still familiarize themselves with the different distributions to find the best fit.Continue Reading

• Remote ERP implementation: 10 project management essentials

  Implementing ERP remotely can be challenging because for many IT teams it's new territory. Here are ways to make it easier.Continue Reading

• What roles are essential on a content marketing team?

  There are a number of people involved in business content marketing teams. Some of those roles include content managers, content strategists and content creators.Continue Reading

• 10 steps to create a voice of the customer program

  One of the best initiatives a customer experience team can undertake is a voice of the customer program. Here are some guidelines for building one from scratch.Continue Reading