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• An introduction to SharePoint Syntex

  SharePoint Syntex is Microsoft's foray into the increasingly popular market of content AI services. This introduction explores how Syntex works, pricing and includes a video demo. Continue Reading

• live chat (live support)

  Live chat (live support) is technology that provides companies with a way to interact with users when they visit an organization's media properties. Continue Reading

• Microsoft Planner

  Microsoft Planner is a web-based visual task management application that enables enterprise teams to create, assign and organize work in order to execute projects. Continue Reading

• Real Time Streaming Protocol (RTSP)

  Real Time Streaming Protocol (RTSP) is an application-level network communication system that transfers real-time data from multimedia to an endpoint device by communicating directly with the server streaming the data. Continue Reading

• mobile malware

  Mobile malware is malicious software specifically written to attack mobile devices such as smartphones, tablets, and smartwatches. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• mobile application management (MAM)

  Mobile application management (MAM) is software that secures and enables IT control over enterprise applications on end users' corporate and personal smartphones and tablets.Continue Reading

• digital asset management (DAM)

  Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions.Continue Reading

• EG Innovations

  EG Innovations is an end-user experience and infrastructure monitoring software vendor best known for its EG Enterprise product.Continue Reading

• Windows Autopilot

  Windows Autopilot is a desktop provisioning tool native to Windows 10 that allows IT professionals to automate image deployment of new desktops with preset configurations.Continue Reading

• What does a customer success manager do?

  The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete.Continue Reading

• social commerce

  Social commerce is a rapidly growing branch of e-commerce that uses social networks and digital media to facilitate transactions between businesses and customers.Continue Reading

• ERP vs. PLM: What are the differences?

  Agile design and product management are key in today's constantly changing business landscape. Learn why PLM might help and how it's different than ERP.Continue Reading

• Microsoft Assessment and Planning (MAP) Toolkit

  Microsoft Assessment and Planning (MAP) Toolkit is a free utility IT can use to determine whether its infrastructure is prepared for a migration to a new operating system, server version or cloud-based deployment.Continue Reading

• configuration service provider (CSP)

  A configuration service provider (CSP) is a component of Windows client operating systems that shows IT professionals device configuration choices and allows them to apply the settings across multiple Windows OSes.Continue Reading

• brand ambassador

  A brand ambassador is an advocate of a particular company's products and services. In marketing, brand ambassador may actually be a paid position and job title.Continue Reading

• Hawthorne effect

  The Hawthorne effect is the modification of behavior by study participants in response to their knowledge that they are being observed or singled out for special treatment.Continue Reading

• shoppable video

  A shoppable video is a way for consumers to discover products and make a purchase through links within the video.Continue Reading

• takedown request

  A takedown request, also called a DMCA takedown or a notice and take down request, is a procedure for asking an internet service provider (ISP) or search engine to remove or disable access to illegal, irrelevant or outdated information.Continue Reading

• How to successfully implement MDM for BYOD

  Implementing MDM in BYOD environments isn't easy. IT should communicate with end users to set expectations about what personal information the MDM platform can and cannot track.Continue Reading

• Comparing visual collaboration and ideation for productivity

  Visual collaboration and ideation each play a specific and significant role in increasing worker productivity, while also working toward growing today's market.Continue Reading

• Net Promoter Score (NPS)

  Net Promoter Score (NPS) is a metric that organizations use for assessing customer loyalty toward their brand, products or services.Continue Reading

• B2C (business-to-consumer)

  B2C, or business-to-consumer, is a retail model where products or services move directly from a business to the end user who has purchased the goods or services for personal use.Continue Reading

• Google Mobile Services (GMS)

  Google Mobile Services (GMS) is a collection of applications and application programming interfaces (APIs) developed by Google for manufacturers of Android devices, such as smartphones and tablets.Continue Reading

• push notification

  Push notification, also called server push notification, is the delivery of information from a software application to a computing device without a specific request from the client.Continue Reading

• What are the different types of marketing personalization?

  Marketing teams use multiple personalization strategies for customer outreach, like emails, targeted ads and chatbots. Each approach brings several benefits and can improve CX.Continue Reading

• Windows 7

  Windows 7 is the Microsoft Windows operating system (OS) released commercially in October 2009 as the successor to Windows Vista.Continue Reading

• ServiceNow workflow can smooth ERP edges with partner help

  ServiceNow vice presidents Jeff Gore and Kirsten Loegering explain what's involved in implementing the platform to improve the employee experience on ERP and HR systems.Continue Reading

• market basket analysis

  Market basket analysis is a data mining technique used by retailers to increase sales by better understanding customer purchasing patterns.Continue Reading

• 6 offboarding best practices for HR leaders to follow

  An employee departure is a stressful time for the worker and the company. HR leaders should learn some offboarding best practices to maintain a positive relationship.Continue Reading

• jitter

  Jitter is any deviation in, or displacement of, the signal pulses in a high-frequency digital signal.Continue Reading

• marketing stack

  A marketing stack, also called a marketing technology stack, is a collection of technologies used by marketers to perform, analyze and improve their services.Continue Reading

• social media influence

  Social media influence is a marketing term that describes an individual's ability to affect other people's thinking in a social online community.Continue Reading

• What are the key issues in knowledge management?

  Knowledge management systems help employees find important information. However, implementation can pose challenges with user adoption and content maintenance.Continue Reading

• Remote Desktop Session Host (RDSH)

  Remote Desktop Session Host (RDSH) is a role in Remote Desktop Services (RDS).Continue Reading

• 10 digital transformation goals to consider

  Setting goals before embarking on a digital transformation will help an organization allocate resources and measure progress. Learn some common digital transformation goals.Continue Reading

• chief customer officer (CCO)

  A chief customer officer, or customer experience officer, is responsible for customer research, communicating with company employees and taking charge of customer experience (CX) metrics.Continue Reading

• How to migrate to a media asset management system

  What is media asset management, and what can it do for your organization? It's like digital asset management, but it aims for better video and multimedia storage and maintenance.Continue Reading

• Android Studio

  Android Studio is the official integrated development environment (IDE) for Android application development.Continue Reading

• Building a shared services organization structure

  Amid the shifting economic climate and new reality of hybrid workforces, there's no better time for companies to consolidate business functions and centralize support services.Continue Reading

• What are the types of knowledge management systems?

  In order to understand the different types of knowledge management systems, organizations should know about the different types of knowledge and the history of this market.Continue Reading

• TAM SAM SOM

  TAM SAM SOM is a set of acronyms used to quantify the business opportunity for a brand in a given market.Continue Reading

• video marketing

  Video marketing is the use of video content to promote a brand, product or service.Continue Reading

• Windows 10 Update Assistant

  Windows 10 Update Assistant is a native update management tool designed to help individual users keep up with OS updates as Microsoft publishes them.Continue Reading

• Windows Defender Application Guard

  Windows Defender Application Guard is a security tool built into Microsoft Edge that isolates browser sessions from the desktop in a virtual machine (VM) to prevent any malicious activity from reaching the desktop.Continue Reading

• Remote Desktop Services (RDS)

  Remote Desktop Services (RDS) is an umbrella term for features of Microsoft Windows Server that allow users to remotely access graphical desktops and Windows applications.Continue Reading

• Personalization vs. segmentation: What's the difference?

  Personalization and segmentation both bring different benefits to marketing teams and use different types of customers data. Find out the main differences between the two terms.Continue Reading

• How does Android 13 work profile improve IT management

  When users bring personal Android devices to the workplace, IT should consider using work profiles on these devices. Learn about the latest work profile features on Android 13.Continue Reading

• Learn the 7 types of additive manufacturing

  Additive manufacturing is a process in which technology creates 3D shapes by layering materials. Learn how additive manufacturing can support a company's supply chain strategy.Continue Reading

• Google Chrome browser

  Google Chrome browser is a free web browser used for accessing the internet and running web-based applications.Continue Reading

• Multimedia Messaging Service (MMS)

  Multimedia Messaging Service (MMS) is a communications technology developed by 3GPP (Third Generation Partnership Project) to enable the transmission of multimedia content via text message.Continue Reading

• Why is personalization important?

  Personalization is key in many marketing teams' strategies. It plays an important role in helping organizations retain customers, build trust among audiences and stay relevant.Continue Reading

• What is wireless communications? Everything you need to know

  Wireless communications is the transmission of voice and data without cable or wires.Continue Reading

• Google Hangouts

  Google Hangouts is a unified communications service that allows members to initiate and participate in text, voice or video chats, either one-on-one or in a group.Continue Reading

• data transfer rate (DTR)

  The data transfer rate (DTR) is the amount of digital data that's moved from one place to another in a given time.Continue Reading

• customer lifecycle

  In customer relationship management (CRM), customer lifecycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using and maintaining loyalty to a product or service.Continue Reading

• Sysprep (System Preparation Tool)

  Sysprep is Microsoft's System Preparation tool intended to duplicate, test and deliver new installations for the Windows operating system based on an established installation.Continue Reading

• unified communications and collaboration (UCC)

  Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities.Continue Reading

• What's behind the low-code/no-code development trend in ERP?

  Holger Mueller of Constellation Research says low-code/no-code development tools from ERP vendors offer significant benefits to both professional developers and non-technical business users.Continue Reading

• 5 steps for getting started with VR soft skills training

  HR leaders should learn about potential pitfalls and necessary early steps before launching a VR soft skills training program. Learn how to get started using VR.Continue Reading

• Test your Azure Virtual Desktop storage management skills

  Use these questions to test how well you know the best practices for managing Azure Virtual Desktop storage.Continue Reading

• A digital transformation approach to supply chain resilience

  An efficient supply chain starts with proactive preparation and the right technology. Learn more about the potential of digital transformation for supply chain resilience.Continue Reading

• Microsoft Power Automate

  Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers.Continue Reading

• Cisco collaboration study guide for 350-801 CLCOR exam

  Learn the basics of Cisco collaboration products and how to deploy collaboration tools in this excerpt from 'CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide.'Continue Reading

• Cisco collaboration 350-801 CLCOR practice test questions

  This 350-801 CLCOR practice test for the CCNP and CCIE certifications quizzes readers on Cisco collaboration technologies, from endpoints to applications.Continue Reading

• Learn the 6 digital transformation stages

  Company leaders should know the six digital transformation stages so they know what to expect when undertaking the sometimes complicated and intimidating process. Learn the stages.Continue Reading

• IT influences shift to net positive enterprise

  In this Q&A, business sustainability expert Andrew Winston discusses why companies need to become net positive by contributing more than they take.Continue Reading

• direct email marketing

  Direct email marketing is a format for email-based campaigns in which standalone advertisements are sent to a targeted list of recipients.Continue Reading

• actionable insights

  Actionable insights are conclusions drawn from data that can be turned directly into an action or a response.Continue Reading

• integration

  Integration is the act of bringing together smaller components or information stored in different subsystems into a single functioning unit.Continue Reading

• content services platform

  A content services platform is cloud-based SaaS software that enables users to create, share, collaborate on and store text, audio and video content.Continue Reading

• revenue operations (RevOps)

  Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments.Continue Reading

• wireless access point

  A wireless access point (wireless AP) is a network device that transmits and receives data over a wireless local area network (WLAN), serving as the interconnection point between the WLAN and a fixed wire network.Continue Reading

• OTA update (over-the-air update)

  An over-the-air (OTA) update is the wireless delivery of new software, firmware or other data to mobile devices.Continue Reading

• 7 best practices for knowledge management strategies

  Organizations can't roll out a knowledge management strategy in one day. Yet, with these best practices, those businesses can create and maintain successful knowledge strategies.Continue Reading

• wireless backhaul

  Wireless backhaul is the use of wireless communication systems to transport data between the internet and subnetworks.Continue Reading

• Apple User Enrollment

  Apple User Enrollment (UE) is a form of mobile device management (MDM) for Apple products that supports iOS 13 and macOS Catalina.Continue Reading

• fixed wireless

  Fixed wireless networking refers to the operation of wireless devices in fixed locations such as homes and offices.Continue Reading

• real-time analytics

  Real-time analytics is the use of data and related resources for analysis as soon as it enters the system.Continue Reading

• search engine marketing (SEM)

  Search engine marketing (SEM) is a method of promotion and advertising to help companies' content rank higher among search engine traffic.Continue Reading

• tvOS

  TvOS is the operating system that runs on the 4th and 5th generation Apple TV digital media player.Continue Reading

• How to choose the right PIM system for your business

  PIM systems ensure sales channels display accurate product information. To find the right system, e-commerce leaders must first identify business goals and required features.Continue Reading

• Wi-Fi Protected Access (WPA)

  Wi-Fi Protected Access (WPA) is a security standard for computing devices equipped with wireless internet connections.Continue Reading

• How to efficiently measure customer loyalty

  Most organizations don't measure customer loyalty often or thoroughly enough to improve CX. This book excerpt explores tips and suggestions to measure loyalty more efficiently.Continue Reading

• Wireless Application Protocol (WAP)

  Wireless Application Protocol (WAP) is a specification for a set of communication protocols to standardize the way wireless devices, such as mobile phones and radio transceivers, can be used for internet access, including email, the web, newsgroups ...Continue Reading

• 5 examples of VR's use in soft skills training

  Soft skills are increasingly valued in today's marketplace. Learn some examples of VR soft skills training, including helping to build empathy skills.Continue Reading

• barcode (or bar code)

  A barcode (sometimes seen as two words, bar code) is the small image of lines (bars) and spaces that is affixed to retail store items, identification cards and postal mail to identify a particular product number, person or location.Continue Reading

• database marketing

  Database marketing is a systematic approach to the gathering, consolidation and processing of consumer data.Continue Reading

• content sprawl

  Content sprawl is a condition of an organization's content assets in which proliferation and unmanaged growth have led to an unwieldy mass that is difficult to manage.Continue Reading

• wireless ad hoc network (WANET)

  A wireless ad hoc network (WANET) is a type of local area network (LAN) that is built spontaneously to enable two or more wireless devices to be connected to each other without requiring typical network infrastructure equipment, such as a wireless ...Continue Reading

• desktop computer

  A desktop computer is a personal computing device designed to fit on top of a typical office desk.Continue Reading

• cost per engagement (CPE)

  Cost per engagement (CPE) is an advertising pricing model in which digital marketing teams and advertisers only pay for ads when users interact with their campaign in some way.Continue Reading

• digital workspace

  A digital workspace is an integrated technology framework that centralizes the management of an enterprise's applications, data and endpoints, allowing employees to collaborate and work remotely.Continue Reading

• enterprise asset management (EAM)

  Enterprise asset management (EAM) is the process of managing the lifecycle of physical assets to maximize their use; save money; improve quality and efficiency; and safeguard health, safety and the environment.Continue Reading

• zero client

  Zero client, also known as ultrathin client, is a server-based computing model in which the end user's computing device has no local storage.Continue Reading

• hard-drive encryption

  Hard-drive encryption is a technology that encrypts the data stored on a hard drive using sophisticated mathematical functions.Continue Reading

• content management (CM)

  Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format.Continue Reading

• 4K video resolution

  4K video resolution is high-definition (HD) video that has four times the resolution of 1080p HD video.Continue Reading

• SAP SuccessFactors

  SAP SuccessFactors is a leading suite of cloud-based talent management and human capital management (HCM) software.Continue Reading

• cloud PBX (private branch exchange)

  A cloud PBX (private branch exchange) is a business phone system for connecting employees to a telephone network using a managed service running in the cloud.Continue Reading

• How to monitor Windows files and which tools to use

  Monitoring files on Windows systems is critical to detect suspicious activities, but there are so many files and folders to keep track of. This is where automation tools come in.Continue Reading