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• telecommuting

  Telecommuting allows an employee to complete work assignments from outside the traditional workplace using telecommunications tools such as email, phone, chat and video apps. Continue Reading

• team collaboration tools

  Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common ... Continue Reading

• social CRM

  Social CRM, or social customer relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites such as Twitter and Facebook. Continue Reading

• enterprise mobility management (EMM)

  Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications. Continue Reading

• What is unified endpoint management (UEM)? A complete guide

  Unified endpoint management (UEM) is an approach to securing and controlling desktop computers, laptops, smartphones and tablets in a connected, cohesive manner from a single console. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • What is HR technology (human resources tech)?
  • What is compensation management?
  • What is talent management? Definition, basics and strategy

  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?
  • What is HR automation? Examples, benefits and challenges

  View All Definitions

• 7 key benefits of mobile device management for businesses

  Mobile device management tools offer several benefits, like improved productivity and enhanced security, to organizations that use mobile devices for business tasks.Continue Reading

• mobile application management (MAM)

  Mobile application management (MAM) is software that secures and enables IT control over enterprise applications on end users' corporate and personal smartphones and tablets.Continue Reading

• How to successfully implement MDM for BYOD

  Implementing MDM in BYOD environments isn't easy. IT should communicate with end users to set expectations about what personal information the MDM platform can and cannot track.Continue Reading

• B2C (business-to-consumer)

  B2C, or business-to-consumer, is a retail model where products or services move directly from a business to the end user who has purchased the goods or services for personal use.Continue Reading

• Windows 7

  Windows 7 is the Microsoft Windows operating system (OS) released commercially in October 2009 as the successor to Windows Vista.Continue Reading

• Multimedia Messaging Service (MMS)

  Multimedia Messaging Service (MMS) is a communications technology developed by 3GPP (Third Generation Partnership Project) to enable the transmission of multimedia content via text message.Continue Reading

• unified communications and collaboration (UCC)

  Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities.Continue Reading

• desktop computer

  A desktop computer is a personal computing device designed to fit on top of a typical office desk.Continue Reading

• content management (CM)

  Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format.Continue Reading

• Apex (Salesforce)

  Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality.Continue Reading

• codec

  A codec is a hardware- or software-based process that compresses and decompresses large amounts of data.Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.Continue Reading

• What roles are essential on a content marketing team?

  There are a number of people involved in business content marketing teams. Some of those roles include content managers, content strategists and content creators.Continue Reading

• How can IT enable Windows Defender Device Guard?

  IT professionals should learn how they can enable Windows Defender Device Guard to take advantage of the numerous security features it offers for Windows 10 desktops.Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.Continue Reading

• How to fix printer problems after a Windows 10 update

  Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.Continue Reading

• New Apple MDM terms iOS admins should know

  Apple introduced a new BYOD-friendly management mode for iOS and macOS and renamed the existing Apple MDM modes. Get up to speed with the three new terms.Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.Continue Reading

• Breaking down the parts of a CPaaS platform

  Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.Continue Reading

• The evolution of call centers to experience centers

  The call center has evolved over the years, moving from phone-based systems to multichannel contact centers. The next move is toward a customer experience center.Continue Reading

• Business objects are the future of content services platforms

  The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.Continue Reading

• 8 best practices for adopting cloud video conferencing services

  Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.Continue Reading

• Best of Citrix Synergy 2019 Awards criteria and nomination form

  The Best of Citrix Synergy 2019 Awards are coming. Get to know the rules and criteria, and nominate a product for this year's awards using the form below.Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.Continue Reading

• How to find Wi-Fi settings in Windows 10

  In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.Continue Reading

• Can you put together an efficient help desk system?

  Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more.Continue Reading

• Understanding third-party Windows 10 security tools

  Third-party security tools provide value and new utilities for Windows 10 desktop administrators. IT should consider non-Microsoft options for patching, firewalls and more.Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.Continue Reading

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.Continue Reading

• Ruggedized devices face a mobile-fueled transition

  The next generation of smartphones is more rugged than ever, and this trend will change the ruggedized device market. Learn how and know what to expect in the next few years.Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• Take a mobile-first approach to digital transformation

  There's no denying it: Smartphones have changed everything, from personal life to business. Get on board with digital transformation.Continue Reading

• Mobile is at the forefront of digital transformation trends

  As 'digital transformation' dominates discussion, understand why it's important to keep mobile at the forefront of the initiative -- and what you can do to get started.Continue Reading

• Explore the pros and cons of identity federation management

  Identity federation is a relatively new technology in mobile, but it comes with challenges. Understand how to make deployment painless before adopting it.Continue Reading

• Five steps to effective usability testing for mobile apps

  To avoid costly mistakes down the road, conduct usability testing and get a grasp on users' reactions to an app before rolling it out. These tips can help perfect the process.Continue Reading

• The new role of identity and authentication in the enterprise

  It's increasingly important to use identity and access management systems in the enterprise. Luckily, an emerging market fills the need -- but you'll need to navigate it first.Continue Reading

• Tighten mobile security for the enterprise with new strategies

  It's important to update your organization's mobile security strategy. Stay informed with new security methods, such as biometric authentication and edge gateways.Continue Reading

• How to choose the best identity access management software

  Many IAM products flood today's market, with a variety of different features. Prioritize which capabilities are essential to the business before you make a final decision.Continue Reading

• Does Windows 10 virtualization-based security defend the OS?

  With Windows 10, Microsoft emphasized virtualization-based security, such as Device Guard and Credential Guard, to keep corporate information off users' devices.Continue Reading

• VMware Workstation Pro

  VMware Workstation Pro is a 64-bit hosted hypervisor intended to implement virtualization on Microsoft Windows and Linux endpoint computers, such as desktop systems.Continue Reading

• Microsoft Office 365 suite

  Microsoft Office 365 suite is a hosted, online version of Microsoft Office software. IT administrators access it from a web-based portal to set up new user accounts, control access to features and see the status of all Office 365 services and tools.Continue Reading

• Understand the basics of VMware Blast Extreme vs. PCoIP

  For years PCoIP has been the go-to remote display protocol for View shops, but VMware's in-house protocol, Blast Extreme, is ready to take over.Continue Reading

• How to use WMI and the CIM standard with Windows PowerShell

  WMI, Microsoft's implementation of the CIM standard, lets admins use PowerShell commands to view and modify system data and configuration.Continue Reading

• How does Windows AppLocker work?

  Windows AppLocker lets you use rules to whitelist or block applications based on attributes such as publisher or path, but it's not a comprehensive application control tool.Continue Reading

• What is the best way to transition from Windows XP to Windows 10?

  If you're still on Windows XP, there's really only one Microsoft-supported way you can move from XP to Windows 10.Continue Reading

• What is IT's role in the order to cash cycle?

  The order to cash cycle is an important business process with numerous steps. It's vital for IT to know the system and choose the right software.Continue Reading