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• Diverse VDI endpoints require new management methods in 2019

  IT professionals must make sure they are prepared to manage different types of endpoints as a part of their VDI deployments because the modern workforce requires it. Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading

• What is Project Verify and how will it affect IT?

  Project Verify will enable mobile users to sign into apps and websites without login credentials. Discover what this might mean for IT and how it will work. Continue Reading

• Mobile application developer skills to know for an interview

  One of the best ways to succeed in your mobile app dev career is to master the art of the interview. Review need-to-know technical skills and how to communicate them effectively. Continue Reading

• Modern desktop transformation focuses on workspace technology

  As workspaces trend toward mobility and device flexibility, IT departments must evolve to fit users' needs by moving away from a desktop-centric approach. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• How does Salesforce Einstein Bot differ from other AI?

  Salesforce's no-code bot authoring tool competes with Google, Amazon and Microsoft, but differentiating capabilities make it potentially more useful for the Salesforce user base.Continue Reading

• How can IT address mobile device security risks?

  Mobile threat defense, when paired with EMM, can enhance a security strategy. Here's why an on-device security platform is necessary for today's mobile threat landscape.Continue Reading

• Test your knowledge of VoIP fundamentals

  Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.Continue Reading

• How mobile threat defense can complement EMM

  MTD adoption isn't widespread yet, but IT admins would do well to stay ahead of the game. Here's how MTD can work in conjunction with EMM to secure devices.Continue Reading

• Oracle Autonomous Data Warehouse aiding analytics developers

  Early adopters of Oracle's new AI-based, partly self-managing data warehouse say it can free up time to develop value-adding enterprise applications, workflows and analytics.Continue Reading

• How to set up a Windows Autopilot deployment

  IT can set profiles for its devices running Windows 10 and enroll them in Active Directory with the Windows Autopilot tool, but Autopilot does not cover many settings.Continue Reading

• How does Salesforce lead scoring benefit Sales Cloud?

  Einstein lead scoring offers a customizable workflow and strives to get better at prediction over time, and Salesforce is one of the top three vendors in the field.Continue Reading

• How can organizations implement mobile app personalization?

  Organizations that want to boost user engagement on a mobile app should use personalization. They can follow these steps to implement personalization effectively.Continue Reading

• 5 secrets for a successful employee experience framework

  The complexities of formulating a good employee experience strategy can be intimidating. Here are five tips to ease the process of establishing a great employee workplace.Continue Reading

• Salesforce Circles of Success help SMBs get up to speed

  Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses.Continue Reading

• How to set up SharePoint Online in 9 steps

  CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.Continue Reading

• An expert on the surprising benefits of a whistleblower hotline

  New research shows that a whistleblower system can play a critical role in finding problems fast. And the earlier an HR team knows about a problem, the easier it is to fix it.Continue Reading

• 7 steps to select the right product for deploying SD-WAN for VoIP

  Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.Continue Reading

• Pop quiz: Desktop virtualization certifications for Citrix and VMware

  VMware and Citrix offer numerous certifications for their virtual desktop and app products. Test yourself on the different levels and types of certifications and what each one covers.Continue Reading

• 8 tips for a successful Einstein artificial intelligence rollout

  You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there.Continue Reading

• Evernote mobile app helps fill productivity gaps

  Taking and organizing notes is an important part of many employees' jobs. Evernote can help business users manage notes, which can be even more critical on mobile devices.Continue Reading

• Understand Microsoft Windows Virtual Desktop and its benefits

  Microsoft is bringing its virtual desktop offerings into the cloud era. Windows Virtual Desktop represents a big step forward.Continue Reading

• What are the benefits of QR code enrollment?

  IT can enroll devices into MDM using a QR code, which is a more attainable option as support expands. Discover the benefits of this process, including improved workflow and ease of use.Continue Reading

• Digital finance transformation lets CFOs shift focus to value

  In a podcast from the MIT Sloan CFO Summit, Ash Noah of the Association of International Certified Professional Accountants explains how digital technology is helping finance to polish a value lens that guides the business.Continue Reading

• 5 tips for how to build a SharePoint intranet site

  While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.Continue Reading

• How VDI admins can earn VMware and Citrix certifications

  Certifications from Citrix and VMware validate an IT professional's skills with respect to a certain program or tool, and they can help VDI pros improve their careers.Continue Reading

• Learn how to best deploy VDI on HCI

  IT pros considering using HCI to power their VDI deployments should listen to this advice from three IT pros on how to get buy-in throughout the organization and more.Continue Reading

• The complete Apple iOS guide for IT administrators

  Apple iOS has become a legitimate enterprise option. IT admins must know about its security capabilities and how to manage devices. Developers should also learn the ins and outs of iOS app development.Continue Reading

• The complete guide to Windows 10 security tools

  IT professionals must carefully consider which security tools they use to protect their Windows 10 desktops. They may want to stray from the Microsoft path in some instances.Continue Reading

• Why is supplier segmentation key to supplier relationship management?

  Your customer relies on your supply chain to work well, so that means you need effective supplier relationship management. Here's information to help you create it.Continue Reading

• Can you put together an efficient help desk system?

  Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more.Continue Reading

• Stay updated on the Android Enterprise Recommended program

  Google made a few updates to Android Enterprise Recommended. Explore recent offerings from the proprietary Android enterprise device program, including support for rugged devices.Continue Reading

• How does Salesforce Einstein Language NLP improve productivity?

  Salesforce NLP learns in a manner similar to that of the human brain, performing a variety of functions, such as semantic parsing, summarization and more.Continue Reading

• Understanding third-party Windows 10 security tools

  Third-party security tools provide value and new utilities for Windows 10 desktop administrators. IT should consider non-Microsoft options for patching, firewalls and more.Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.Continue Reading

• What does a Windows 10 digital certificate do?

  IT pros can build trust into Windows 10 by adding certificates that form trusted connections by confirming the identity of any individuals or entities communicating with the OS.Continue Reading

• How can IT improve its virtual application capacity plan?

  When IT deploys virtual apps, it must plan for the applications' capacity needs. Two common planning methods are monitoring app performance and load simulation.Continue Reading

• Customers buy more and more into voice shopping

  It's still early days for voice commerce and voice customer service channels. But companies are testing and investing in this new way to engage customers.Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.Continue Reading

• Loyalty rewards program fuels convenience store's CX

  Since launching a loyalty rewards program last year, convenience store and gas station Yesway has driven 45.2% of loyalty members from the pump to the store.Continue Reading

• Cloud is key to linking digital manufacturing technologies

  Traditional manufacturing systems often can't handle new customer demands, so manufacturers are building smart factories that use cloud-enabled next-gen technologies.Continue Reading

• How to implement a mobile app blacklist

  Mobile apps aren't always safe, but IT can ensure that end users err of the side of caution with a blacklist. It's simple to create and maintain one with these steps.Continue Reading

• How to develop a mobile incident response plan

  Mobile devices are often overlooked when it comes to an incident response plan, but they shouldn't be. Here's how to integrate mobile devices into an essential security system.Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.Continue Reading

• Mobile app testing tools embrace automation, open source

  Organizations should think about mobile app testing from the beginning. Discover other best practices from the CTO of Sauce Labs, a mobile app testing company.Continue Reading

• How to create an internal phishing campaign from scratch

  When IT begins an email phishing campaign, it must determine what server the emails will come from, consider phishing tool options and more.Continue Reading

• What mobile device analytics can do for you

  The hype around analytics is real. When it comes to mobile, this technology can help IT administrators glean more information about users, business processes and more.Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.Continue Reading

• Postmodern ERP strategy hinges on data integration

  Analysts walk you through the data integration strategies behind a postmodern ERP approach, while a semiconductor company explains how it undertook this type of project.Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.Continue Reading

• Dreamforce 2018 conference highlights and key takeaways

  Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date.Continue Reading

• What is the difference between logistics and supply chain management?

  Logistics is part of supply chain management, but the two terms are often used synonymously. Here's a quick explanation of how these two are different.Continue Reading

• What are the benefits of mobile app A/B testing?

  Mobile app A/B testing is the best way to prevent buggy features from reaching your users. Learn the benefits and discover how to get started with the process.Continue Reading

• SaaS HR a seedbed for innovations in AI, people analytics

  The leading edge of 'intelligent' HR technology resides in SaaS, fueled by the cloud's computing power and storage. But getting machines to predict human behavior is challenging.Continue Reading

• Can you handle application and desktop virtualization?

  Virtual app and desktop deployments offer many benefits to IT, such as ease of management and improved security. Test yourself on the benefits of desktop virtualization.Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.Continue Reading

• Employee turnover prediction takes aim at rising quit rate

  The economy is encouraging employees to look for new jobs, and the quit rates are rising. HR has a variety of tools and methods for detecting turnover risk.Continue Reading

• Can you manage virtual desktop user profile settings?

  IT can control virtual desktops more directly with user profile management. Take this quiz to find out if you know about the different profile types and more.Continue Reading

• Pros and cons of a low-code platform for mobile

  Low-code platforms for mobile app development come with plenty of controversy. Discover why developers hate them and how organizations can use them to empower end users.Continue Reading

• What are some best practices for crafting a supply chain technology strategy?

  Supply chain managers have a tough job and face many challenges. Technology can help but must also be approached with return on investment top of mind. Here are three tips that can help.Continue Reading

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.Continue Reading

• How desktop and app virtualization vendors handle mobile devices

  If IT pros want to provide their users with access to virtual desktops and apps on mobile devices, they should know which vendors offer which virtualization services.Continue Reading

• Cloud-based HR systems seen as essential to HR agility

  IT cost and time savings remain the underpinning, but experts say the desire to be free of old constraints and the ability to adopt modern HR practices drive many new purchases.Continue Reading

• How virtual assistant technology will affect the enterprise

  Mobile devices with AI and virtual assistants will affect the enterprise, as well as consumers. Learn how to prep your organization for the future.Continue Reading

• Supply chain blockchain is quickly taking hold

  The pieces needed to create supply chain blockchain networks are emerging. But blockchain won't fix all the problems that supply chains face, such as theft and data accuracy.Continue Reading

• Best practices for managing user profiles

  When IT establishes user profiles for virtual desktops, it has several profile options. If users work from multiple endpoints, for example, IT should use roaming user profiles.Continue Reading

• 8 VMworld 2018 sessions for EUC admins to attend

  Put your plan in place now by exploring eight of the top sessions on Windows management, VDI and more at VMworld 2018 in Las Vegas.Continue Reading

• How to implement tablets for enterprise use

  To integrate tablets into the enterprise, IT needs to know more than just which tablet is the best fit. Discover the tools that can help IT enroll and maintain the new devices.Continue Reading

• How Apple DEP works and why it's important

  Apple's DEP was the groundbreaking template for the future of endpoint provisioning. The program helps businesses and educators simplify enrollment and management.Continue Reading

• Four questions for virtual app and desktop deployment

  Choosing a virtual desktop delivery method and determining how to host desktops and applications are just two enterprise workstation decisions IT must make.Continue Reading

• Mindfulness technology helps companies bolster worker well-being

  In discussing how to bring mindfulness programs into enterprises, vendors explain details on what works for employees, how technology can help and a few cautions.Continue Reading

• Unpack the role of Google's Flutter app dev framework

  Google's new cross-platform framework, Flutter, could threaten Android's existence. Explore three theories about why the company developed its new tool.Continue Reading

• Digital transformation benefits follow a not-so-fast track

  Choosing among the many digital transformation strategies in the content management sphere is not easy but can pay off when they're well-conceived and rolled out.Continue Reading

• Ruggedized devices face a mobile-fueled transition

  The next generation of smartphones is more rugged than ever, and this trend will change the ruggedized device market. Learn how and know what to expect in the next few years.Continue Reading

• Five steps for a successful video conferencing strategy

  When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading

• Get to Industry 4.0 with a smart factory roadmap

  Creating a smart factory needn't require starting from scratch. Here's advice on how you can create connectivity with the industrial machines you do have.Continue Reading

• Eight human capital management functions every HR department needs

  Employee self-service and wellness portals are no longer enough. Now, you need a multipronged strategy that tackles the most urgent talent issues with the right technology.Continue Reading

• Developers reap benefits of iOS app modules with Swift

  Many developers recognize the benefits of app modularization. Historically, it's been difficult to begin the process, but now changes from Apple provide more opportunity.Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.Continue Reading

• Understand and evaluate the user profile management system

  Profile management tools can help admins keep tabs on user profiles and information as long as they properly evaluate the prospective platforms and the capabilities they can provide.Continue Reading

• Test your knowledge of mobile app programming languages

  Do you know the difference between native, web-based and hybrid mobile apps? Test your knowledge of mobile app development and languages with this quiz.Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.Continue Reading

• Develop an IAM strategy for the mobile enterprise

  As the role of IAM evolves, it's important to be aware of current and future technologies. IT teams should review their needs, as well as the pros and cons of IAM, before deciding.Continue Reading

• How to create a VDI test deployment with VMware Workstation

  It's a good idea for IT pros to test out their VDI deployment before they move users to virtual desktops. They can use VMware Workstation to do just that.Continue Reading

• Planning for supply chain risk assessment and mitigation

  Natural disasters, geopolitical tensions and unacceptable social or environmental practices can endanger supply chains, but the right tools can mitigate the risks.Continue Reading

• Three questions to fuel a mobile app development project

  It's not cheap to build a mobile app, so IT pros should do their research first. Here's how to determine the cost and discover which tools and trends your organization should adopt.Continue Reading

• Four strategies for boosting diversity and inclusion in the workplace

  Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical.Continue Reading

• Get smart with IAM tools for your EUC strategy

  Identity and access management (IAM) is an evolving market that now includes software and services that incorporate machine learning, analytics and microservices. IT departments can use IAM tools to strengthen end-user security. This month's cover ...Continue Reading

• Desktop and mobile malware detection takes on high priority

  End-user computing professionals must embrace modern Windows and mobile malware protection technologies to defend against ransomware and other attacks.Continue Reading

• Mobility strategies shift toward UEM, IAM in 2018

  IT is changing priorities when it comes to fitting mobile management into end-user computing strategies. Learn what some recent stats show about the new age of mobile.Continue Reading

• Albuquerque Amazon Alexa skill takes heat off call center

  Tens of thousands of Alexa skills -- voice-activated apps -- exist, with more to come. Learn how a city government's call center created one to help residents.Continue Reading

• Create an effective email phishing test in 7 steps

  The best way for IT to improve email phishing security is through comprehensive testing, which helps identify which users are susceptible and what type of fake email is most effective.Continue Reading

• Huge potential of video interview software comes with risks

  Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few doubt video's convenience as a data-rich vetting tool.Continue Reading

• Supply chain risk management tools vary from generic to niche

  Specialized supply chain monitoring and risk tools exist, but you're more likely to use an assortment of general-purpose analytics, financial and GRC applications.Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.Continue Reading

• Best practices for setting up Citrix Cloud services

  Citrix Cloud enables organizations to host XenDesktop, XenApp and more in the cloud, but IT should first set up administration and Cloud Connectors and ensure high availability.Continue Reading

• Integrated communications extends UC capabilities

  Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading

• Digital transformation hinges on information governance policies

  Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.Continue Reading