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• What is SAP BAPI (Business Application Programming Interface)?

  SAP BAPI (Business Application Programming Interface) is a special type of application programming interface (API) that allows third-party software applications to interact with SAP systems. Continue Reading

• What is an applicant tracking system (ATS)?

  An applicant tracking system (ATS) is software that manages the recruiting and hiring process, including job postings and job applications. Continue Reading

• What is SAP NetWeaver?

  SAP NetWeaver is an open application server platform that enables organizations to integrate many applications, standardize business processes and edit information as needed. Continue Reading

• What is PC as a service (PCaaS)?

  PC as a service (PCaaS) is a device lifecycle management model in which an organization pays a monthly subscription fee to lease endpoint hardware (PCs) and management services from a vendor instead of purchasing them outright. Continue Reading

• What is SAP BW (Business Warehouse)?

  SAP Business Warehouse (BW) is a model-driven data warehousing product based on the SAP NetWeaver ABAP platform. Continue Reading

• Definitions to Get Started

  • What is UCaaS? Unified communications as a service guide
  • IP telephony (Internet Protocol telephony)
  • What is HR technology (human resources tech)?
  • What is compensation management?

  • What is talent management? Definition, basics and strategy
  • What is core HR (core human resources)?
  • What is HRIS (human resources information system)?
  • What is manager self-service?

  View All Definitions

• Apple iOS

  Apple iOS is a proprietary mobile operating system that runs on mobile devices such as the iPhone and iPad.Continue Reading

• What is the default port for RDP and how do you change it?

  When an admin needs to change the RDP port from its default to a different one, they can perform this process and many others via Windows Registry Editor.Continue Reading

• 10 integrations for your CMS

  To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software.Continue Reading

• Apple watchOS (Apple Watch operating system)

  Apple watchOS is the operating system (OS) designed specifically for the Apple Watch wearable device, with features that take advantage of the smaller screen and location of the device on the user's wrist.Continue Reading

• Enterprise search vs. federated search: Which to choose?

  Enterprise and federated search help employees find content. However, enterprise search retrieves internal data, whereas a federated approach pulls results from external sources.Continue Reading

• What is Cisco ISE?

  Cisco Identity Services Engine (ISE) is a security policy management platform that provides secure network access to end users and devices.Continue Reading

• How to choose and set up a mobile VPN for an Android phone

  A tailored approach to network security is crucial when managing smartphones in the enterprise. IT teams should consider Android VPN options for their organization.Continue Reading

• What is app virtualization (application virtualization)?

  App virtualization (application virtualization) is the installation of an application on one computer and enabling an end user's client computer to remotely access that application.Continue Reading

• How to navigate the Windows Hello for Business requirements

  While Windows Hello is easy to set up on the user level, Windows Hello for Business needs a bit more back-end legwork to meet the infrastructure and licensing requirements.Continue Reading

• What is Microsoft Windows 10?

  Windows 10 is a Microsoft operating system (OS) for PCs, tablets and some internet of things devices.Continue Reading

• What is a SIM card and how does it work?

  A SIM card, also known as a subscriber identity module, is a smart card that stores the information necessary for a smartphone to connect to a mobile network.Continue Reading

• What is cost of goods sold (COGS)?

  Cost of goods sold (COGS) is the total of the costs directly attributable to producing things that can be sold.Continue Reading

• How to choose and set up a mobile VPN for an iPhone

  Many users perform work tasks on their iPhones, relying on mobile VPNs to securely access corporate resources. Learn about VPN options for iPhones and how to set up these systems.Continue Reading

• What is an upcharge?

  An upcharge is an additional fee that is added to a bill after a contract has already been negotiated.Continue Reading

• What is field service management (FSM)?

  Field service management (FSM) is a system of managing off-site workers and the resources they require to do their jobs efficiently.Continue Reading

• What is GSM (Global System for Mobile Communications)?

  GSM (Global System for Mobile Communications) is a digital mobile communication standard applied widely in Europe and other parts of the world.Continue Reading

• What is cross-docking?

  Cross-docking is the practice of unloading goods from inbound delivery vehicles and loading them directly onto outbound vehicles.Continue Reading

• What is short message service center (SMSC)?

  The short message service center (SMSC) is the portion of a mobile phone network that handles text message operations.Continue Reading

• How to write a winning RFP response

  Sales teams face constant pressure to write winning RFP responses. Best practices, such as personalizing responses, can help them stand out from competitors.Continue Reading

• How to create a custom Windows 11 image with Hyper-V

  When administrators can deploy Windows systems in many ways, creating a custom VM with Hyper-V enables them to efficiently deploy a copy of one desktop to a whole user base.Continue Reading

• 7 steps for an HR system implementation project plan

  An HR system implementation project plan must include time for identifying candidates and receiving demonstrations. Learn what else to include in the plan.Continue Reading

• What is the consumerization of IT (IT consumerization)?

  The consumerization of IT refers to how software and hardware products designed for personal use have migrated into the enterprise and are used for work purposes.Continue Reading

• What is video conferencing?

  Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.Continue Reading

• The difference between a traditional and hybrid meeting room

  The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.Continue Reading

• What is Google Drive?

  Google Drive is a cloud-based storage service that allows users to store and share files online.Continue Reading

• UCaaS vs. CCaaS vs. CPaaS: What's the difference?

  It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.Continue Reading

• Running GPU passthrough for a virtual desktop with Hyper-V

  IT needs to deliver quality to UX for desktops users, and sometimes edge cases arise. For example, they might need to configure GPU passthrough for power user virtual desktops.Continue Reading

• 10 steps for implementing an applicant tracking system

  Implementations are expensive and can negatively affect company operations if not carried out correctly. Learn the right steps to follow for an ATS implementation.Continue Reading

• 4 steps for using predictive analytics in demand planning

  Many companies are already carrying out demand planning, and predictive analytics can potentially help improve the results of that process. Learn more.Continue Reading

• What is mobile platform as a service (MPaaS)?

  Mobile platform as a service (mPaaS) is a specialized type of PaaS designed to provide an integrated development environment (IDE), deployment platform, lifecycle management and analytics for mobile and web applications.Continue Reading

• What is lean manufacturing?

  Lean manufacturing is a methodology that focuses on minimizing waste within manufacturing systems while simultaneously maximizing productivity.Continue Reading

• What is team collaboration?

  Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal participation to achieve objectives.Continue Reading

• What is a hybrid meeting?

  Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed.Continue Reading

• What is the Windows Management Instrumentation Command-line (WMIC) utility?

  The Windows Management Instrumentation Command-line (WMIC) utility is a command-line interface (CLI) for working with Windows Management Instrumentation (WMI), a Web-Based Enterprise Management (WBEM) framework for accessing and managing information...Continue Reading

• How to create and manage Azure Virtual Desktop golden images

  With the help of golden images, virtual desktop administrators can deliver a secure and up-to-date system with all that end users need.Continue Reading

• What is MIMO (multiple input, multiple output)?

  MIMO (multiple input, multiple output) is an antenna technology for wireless communications in which multiple antennas are used at both the source (transmitter) and the destination (receiver).Continue Reading

• What is supply chain visibility and why is it important?

  Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.Continue Reading

• How to set up and use Azure Virtual Desktop

  Azure Virtual Desktop helps organizations deliver virtual desktops and applications to users, while keeping management within the Microsoft ecosystem. Learn how to get started.Continue Reading

• What is Microsoft Windows Assessment and Deployment Kit (Windows ADK)?

  The Microsoft Windows Assessment and Deployment Kit (Windows ADK) is a set of tools that IT professionals can combine to prepare, assess and launch image-based Windows deployments.Continue Reading

• How to record Zoom breakout rooms

  Zoom doesn't make it easy to record a breakout room, but it can be done with a few extra tweaks. Learn the steps to enable breakout room recording and boost the meeting experience.Continue Reading

• What are customer service and support?

  Customer service is the support organizations offer to customers before, during and after purchasing a product or service.Continue Reading

• What is a mobile VPN?

  A mobile virtual private network (mobile VPN) is a type of VPN specifically designed to maintain a stable and secure connection while a user moves across different networks.Continue Reading

• Building mobile security awareness training for end users

  Do concerns of malware, social engineering and unpatched software on employee mobile devices have you up at night? One good place to start is mobile security awareness training.Continue Reading

• How to use Windows Update for Business with Intune

  When organizations deploy Windows OS updates, they can use Windows Update for Business alongside Intune to closely manage all aspects of those updates.Continue Reading

• How do green marketing and sustainable marketing differ?

  Many organizations use green and sustainable marketing to build trust with consumers. Green marketing focuses on the environment, whereas sustainable marketing is broader.Continue Reading

• What is COPE (corporate-owned, personally enabled)?

  COPE (corporate-owned, personally enabled) is a mobile device management model that allows employees to use corporate-owned mobile devices for specific types of personal use.Continue Reading

• What is a remote desktop and how does it work?

  A remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.Continue Reading

• What is a lean water spider?

  Lean water spider, or water spider, is a term used in manufacturing that refers to a position in a production environment or warehouse.Continue Reading

• What is a digital twin?

  A digital twin is a virtual representation of a real-world entity or process.Continue Reading

• Comparing virtual desktops vs. remote desktops

  Virtual desktops and remote desktops do some of the same things, but they are quite different when it comes to hosting and management.Continue Reading

• What is a customer service manager? Roles and responsibilities

  Customer service managers are an integral part of contact centers. They are the team leaders, trainers and policymakers.Continue Reading

• What is Microsoft Windows System Image Manager (SIM)?

  Microsoft Windows System Image Manager (SIM) is a tool in the Windows Assessment and Deployment Kit that IT professionals can use to create and manage unattended setup answer files for Windows before installing the operating system.Continue Reading

• What is employee experience?

  Employee experience is a worker's perception of the organization they work for during their tenure.Continue Reading

• How to detect and remove malware from an Android device

  Mobile malware can come in many forms, but users might not know how to identify it. Understand the signs to be wary of on Android devices, as well as what to do to remove malware.Continue Reading

• What is wearable technology? Definition, uses and examples

  Wearable technology is any kind of electronic device designed to be worn on the user's body.Continue Reading

• MRP vs. MRP II: Learn the differences

  MRP II software gives companies much greater control over their scheduling and production processes than MRP software. Learn more about MRP vs. MRP II.Continue Reading

• How to optimize Windows Update for Business policies

  Not all Windows updates are the same, so IT needs to make the most of Windows Update for Business to deliver the ideal updates to the desired endpoints on time.Continue Reading

• What is intelligent document processing (IDP)?

  Intelligent document processing (IDP) is a type of workflow automation technology designed to automate the process of extracting data from physical papers and image-based documents.Continue Reading

• What is a virtual hard disk (VHD)?

  A virtual hard disk (VHD) is a disk image file format for storing the entire contents of a computer's hard drive.Continue Reading

• What is the difference between Zoom Meetings and Zoom Rooms?

  For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.Continue Reading

• Where do Zoom recordings go? How to find, access, and manage them

  Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu.Continue Reading

• What are performance appraisals? A how-to guide for managers

  A performance appraisal is the structured practice of regularly reviewing an employee's job performance.Continue Reading

• How to incorporate social media into SEO strategies

  While social media marketing and SEO seem like two separate practices, when used together, they can enhance any organization's digital marketing strategy.Continue Reading

• How to disable the Windows Hello feature with Intune

  While Windows Hello for Business can be a helpful feature, sometimes IT will need to disable it. Learn two approaches to disabling this authentication service and when to do each.Continue Reading

• What are the pros and cons of a CRM platform?

  CRM platforms can improve CX, but they often require significant investment. CX leaders should understand the pros and cons of these platforms before purchasing.Continue Reading

• How do competition laws affect Apple's sideloading policies?

  The EU's Digital Markets Act has caused Apple to allow sideloading in certain regions. This change could have broader effects on Apple's operations, mobile security and IT teams.Continue Reading

• What is product as a service?

  Product as a service (PaaS) is the concept of selling the services and outcomes a product can provide rather than the product itself.Continue Reading

• Top 16 technical skills for HR professionals

  Today's HR departments are increasingly reliant on a range of technologies. That means human resources professionals must get tech-savvy -- and do so quickly.Continue Reading

• What is mobile device management (MDM)?

  Mobile device management (MDM) software enables IT administrators to control, secure and enforce policies on smartphones, tablets and other endpoints.Continue Reading

• How to choose the right CRM software for your organization

  Choosing the right CRM software can be daunting for organizations. These seven steps and best practices ensure the search, adoption and deployment processes go smoothly.Continue Reading

• How to design an employee journey map (with template)

  Creating an employee journey map is an important step to improve the employee experience. Learn how HR and business leaders can use these maps to better understand the needs of different segments and personas.Continue Reading

• What is quality of experience (QoE or QoX)?

  Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service.Continue Reading

• 10 benefits of RFID in supply chain management and logistics

  RFID can help companies in their supply chain operations by assisting with product tracking and potentially improving product availability. Learn some of RFID's other benefits.Continue Reading

• What is taxonomy in computing?

  Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval.Continue Reading

• What is order to cash (OTC or O2C)?

  Order to cash, or OTC or O2C, is a business process that involves receiving and fulfilling customer requests for goods or services.Continue Reading

• What is a web development framework (WDF)?

  A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs).Continue Reading

• How to deal with unmanaged devices in the enterprise

  Unmanaged devices present numerous risks, but how did they gain access to the network without any management in place? IT should learn how this happens and what to do when it does.Continue Reading

• Learn the 5 types of digital transformation

  A company's business requirements affect which type of digital transformation strategy is most likely to succeed. Learn more about the five types of digital transformation.Continue Reading

• What are social media metrics?

  Social media metrics are the various data points that can help a company gauge the impact of social media activity on its revenue.Continue Reading

• How to fix Outlook when it's not syncing on Android

  When using Outlook on an Android phone or tablet, syncing issues are a frustrating possibility. IT must know how to direct users when emails, calendars or contacts aren't syncing.Continue Reading

• What is a general ledger (GL)?

  A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.Continue Reading

• Does Windows kernel use Rust and what does it mean for IT?

  Desktop administrators need to learn how Windows OSes function to work most effectively, and the kernel at the center of the OS is a great place to start.Continue Reading

• What is production planning and why is it important?

  Production planning is the act of developing a guide for the design and production of a given product or service.Continue Reading

• How to choose the right document management system

  With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features.Continue Reading

• iPad

  The iPad is a touchscreen tablet PC made by Apple.Continue Reading

• What is BitLocker?

  BitLocker Drive Encryption, or BitLocker, is a Microsoft Windows security and encryption feature included with certain Windows versions.Continue Reading

• What to include in an RFP for an OMS, with template

  A request for proposal can help save software buying teams time because they receive most, if not all, of the data they'll need to make a vendor selection. Learn more.Continue Reading

• ATS vs. CRM: What's the difference?

  While ATSes and CRMs are both part of the recruiting process, each system focuses on different parts of the candidate journey. Learn more about the differences between the two.Continue Reading

• Understanding Windows kernel structure and why it matters

  The kernel is key to Windows desktops, and when something goes wrong with it, the whole OS can break. Learn how the kernel functions to inform the ways to fix any issues.Continue Reading

• Understanding virtual desktops vs. virtual machines

  Virtual machines are similar to virtual desktops, but they have some key differences. They rely on one another to host and deliver resources to end users.Continue Reading

• How do virtual desktops work?

  Virtual desktops and the underlying virtual machines are a critical part of many organization's end-user technology stacks, so admins need to understand the basics of how they work.Continue Reading

• How to check and verify file integrity

  Organizations planning content migrations should verify file integrity to make sure files weren't corrupted during the move. File validation can keep critical data secure.Continue Reading

• What is voice of the customer? A guide to VOC Strategy

  Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences.Continue Reading

• How to use ChatGPT for customer service

  Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots.Continue Reading

• What is a headless content management system (headless CMS)?

  A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments.Continue Reading