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Learn to apply best practices and optimize your operations.

• Using the Intune Management Extension for PowerShell scripts

  Intune and PowerShell have a lot of unique management actions they can take, but with the help of the Intune Management Extension, they can communicate and manage more efficiently. Continue Reading

• POTS retirement and the business case to modernize

  Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration. Continue Reading

• 5 steps for implementing predictive maintenance

  Launching a targeted pilot program is one of the steps that C-suite leaders should follow when implementing predictive maintenance at their organization. Learn more. Continue Reading

• How to access and read Intune Management Extension logs

  The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on. Continue Reading

• Enterprise software management expands from apps to capabilities

  Application management still matters, but embedded AI requires enterprises to track and govern individual capabilities inside the software they already use. Continue Reading

• Voice spoofing: The hidden vulnerabilities in UC platforms

  UCaaS platforms are an attractive target to threat actors launching voice spoofing attacks. But there are strategies to keep your organization safe from these costly events.Continue Reading

• AI turns application administration into business policy

  AI does not reinvent application administration. It makes some settings consequential enough that enterprises need clearer decision rights and governance.Continue Reading

• New governance challenges arise as AI enters UC workflows

  AI agents are now acting in UC and CX workflows. Governance policies must provide visibility, define accountability and support ongoing evaluation.Continue Reading

• Software value needs outcome measures

  Usage data can start a software value review, but enterprises need outcome measures tied to workflow evidence and business purpose.Continue Reading

• Software usage does not prove software value

  Logins, clicks and feature use can help evaluate software, but they do not prove value unless tied to workflow improvement and business outcomes.Continue Reading

• Enabling hybrid work feature parity means new enterprise KPIs

  The old ways to measure application and system performance are no longer enough. Hybrid work demands a new generation of UX KPIs.Continue Reading

• Support tickets are enterprise software signals

  Help desk analytics should do more than measure response times. Recurring ticket patterns can show where enterprise software needs ownership, review or repair.Continue Reading

• How IT can support file-level encryption on managed iPhones

  Learn what Apple's built-in iOS file encryption delivers by default, where the gaps exist for corporate data and what steps IT teams can take in mixed-OS and BYOD environments.Continue Reading

• Learn effective cloud ERP implementation methodology

  Each cloud ERP implementation methodology has its pros and cons. Learn more about each strategy and decide which is best suited for your organization.Continue Reading

• Data reconciliation can hide software debt

  Recurring data reconciliation can signal software debt when teams rely on spreadsheets, exports and corrected reports more than official systems.Continue Reading

• 8 of the top employee experience platforms

  In addition to initiatives such as culture changes, CHROs can improve their company's employee experience by implementing some tech tools. Learn about some of the platform options.Continue Reading

• Reporting debt is enterprise software debt

  Old reports do not have to be wrong to become risky. Enterprises need owners, review cycles and context for dashboards and metrics.Continue Reading

• 4 common challenges that negatively affect employee retention

  CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.Continue Reading

• Supplier segmentation is only useful if it changes decisions

  Supplier segmentation helps teams turn supplier relationship data into decisions about ownership, review cycles, risk signals and escalation.Continue Reading

• What Copilot in Windows means for endpoint governance

  Microsoft 365 Copilot makes hidden data governance problems visible. Organizations must address oversharing, agent identity sprawl and policy gaps before broad deployment.Continue Reading

• Supplier resilience depends on relationship data

  Supplier resilience depends on supplier relationship data, including segmentation, risk signals and ownership -- not just KPIs.Continue Reading

• Composable ERP strategy: Key benefits and steps for success

  In this Q&A, ERP expert Sanjay Mhaskey explains the advantages and challenges of composable ERP and how to decide if this major architectural change to core systems is worthwhile.Continue Reading

• Who owns the workflow? Why enterprises are managing the wrong thing

  Enterprises manage applications well but often lack owners for cross-functional workflows. AI automation reveals that application ownership alone doesn't ensure business outcomes.Continue Reading

• Learn what to include on an HR compliance audit checklist

  An HR compliance audit checklist can help HR teams review records, recruiting, pay, benefits, employee relations, workplace safety and handbook policies.Continue Reading

• 5 risks of overemployment that HR should be aware of

  Some organizations haven't specifically addressed overemployment in their HR policies. Learn about the risks of not doing so and the actions CHROs should take.Continue Reading

• 5 steps for implementing automation in procurement

  Workflow mapping and stakeholder engagement should happen before companies select technology for procurement automation. Learn more about steps for CPOs and CSCOs to follow.Continue Reading

• 3 strategies for better finance-IT collaboration

  Lack of communication between a company's finance and IT departments can cause problems with organizational goals and decisions. Learn how to improve finance-IT collaboration.Continue Reading

• How AI leaders can build an AI feature inventory

  Traditional software inventories miss many embedded AI features. Learn what an AI feature inventory should include and how it improves visibility, governance and planning.Continue Reading

• What is a commonly overlooked step in an ERP implementation?

  Overlooking critical stakeholders in an ERP implementation can negatively affect the project. Learn how including them early can help keep the project on schedule.Continue Reading

• 6 interview questions for boomerang employees

  Boomerang employees can bring valuable experience, but interviews should test why they left, what changed and whether they fit the current teamContinue Reading

• 5 employee experience trends for 2026

  One recent employee experience trend is an increased focus on employee experience as a competitive advantage. Learn what CHROs should know about the latest in employee experience.Continue Reading

• 5 AI features to look for in an LMS

  An LMS can draw on employee data from multiple HR systems, then make recommendations. Learn more about AI-powered LMS features that companies should look for.Continue Reading

• Mobile governance has to follow the data

  Mobile security, endpoint audits and compliance must become ongoing governance functions as mobile apps and devices become part of the enterprise data lifecycle.Continue Reading

• SaaS releases need business discipline

  SaaS releases can change workflows, reports, permissions and user experience. Enterprises need a repeatable way to decide what matters.Continue Reading

• 8 tips for a successful ERP upgrade project

  Follow this expert advice to avoid surprises, such as data mapping hassles and high implementation costs, and to ensure that the new ERP system is a change for the better.Continue Reading

• Top change management tips for ERP implementation success

  Not taking change management seriously is a surefire road to ERP implementation failure. Learn how CIOs and other leaders can do it right and boost the likelihood of success.Continue Reading

• Mobile apps are enterprise data's first mile

  Mobile apps are becoming a primary access point for enterprise software and a critical point of data capture, integration and app delivery.Continue Reading

• UC observability shines light on user experience, financial ROI

  Traditional UC monitoring tools are no longer good enough. UC observability tools give companies a new strategic weapon to measure components like user experience.Continue Reading

• 4 ways to support contact center calling redundancy

  Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers.Continue Reading

• Customer service tiers and escalation paths explained

  Customer service tiers range from self-service to expert help. CX pros need to understand these tiers so they can allocate investments and resources effectively.Continue Reading

• 4 shutdown risks that complicate legacy modernization

  Turning off a legacy system requires more than a replacement. Teams need to resolve integrations, access, ownership and fallback habits first.Continue Reading

• How one manufacturer blazed a smooth path to ERP cloud migration

  In this podcast, David Paquet of Tilton Group explains how using APIs to integrate a custom MES with on-premises Epicor Kinetic ERP eased the move to the multi-tenant SaaS ERP.Continue Reading

• How to build a successful Mac enterprise management strategy

  As hybrid work reshapes IT, macOS has evolved from exception to strategic priority, requiring organizations to balance governance, security and cost control.Continue Reading

• 3 steps for an effective corporate video strategy

  A video-first business goes beyond basic conferencing to embrace video for internal employee collaboration and external customer communications.Continue Reading

• 4 hidden dependencies that keep legacy systems alive

  Legacy system modernization should start with finding the reports, workflows, data and business habits that still make old software necessary.Continue Reading

• What does zero trust mean for mobile devices in the enterprise?

  Mobile threats are on the rise, and traditional defenses aren't enough. Zero trust is one approach that helps keep corporate resources secure as mobile devices interact with them.Continue Reading

• Industrial AI agents are not autonomous equipment

  Industrial AI agents can help coordinate work across systems, but full autonomy still depends on data, verification, oversight and human judgment.Continue Reading

• Connected workers are industrial AI's proving ground

  Agentic AI is making the value of connected worker platforms more visible. Industrial AI needs current frontline context before it can support execution.Continue Reading

• 10 best practices for managing strategic supplier partnerships

  Managing strategic supplier partnerships is essential for good supply chain management. Learn which practices can help strengthen them.Continue Reading

• AI self-service benefits and best practices

  Customer service is now the top area for AI adoption across the enterprise. Follow these best practices to implement AI-driven self-service in your organization.Continue Reading

• 8 key aspects of a mobile device security audit program

  A mobile device audit program helps IT assess endpoint inventory, access controls, encryption, MDM, UEM, BYOD risk, compliance and remediation across mobile endpoints.Continue Reading

• How software contract structure can maximize long-term value

  Lock in a low price today, and enterprise software leaders might be locked out of tomorrow. In a fast-moving tech market, contract flexibility beats the opening number.Continue Reading

• Why mobile security audits are important in the enterprise

  Mobile devices bring their own set of challenges and risks to enterprise security. To handle mobile-specific threats, IT should conduct regular mobile security audits.Continue Reading

• Securing AI meeting assistants: What IT leaders need to know

  More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks.Continue Reading

• How to conduct a mobile app security audit

  Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.Continue Reading

• 6 ownership gaps that make software governance harder

  Software governance breaks down when ownership is split across platforms, budgets, rules, data, access and vendor-led changes. These gaps need names.Continue Reading

• Partial automation is the real promise of AI agents

  The near-term value of AI agents is partial automation. Buyers should ask what is automated now, what systems agents touch and who owns the workflow.Continue Reading

• 5 integration checks to make before software rollouts harden

  Software rollouts can lock in before teams know how data, handoffs, automation and context will work. These checks help expose the gaps earlier.Continue Reading

• AI demos are not enterprise deployment plans

  Agentic AI can work, but demos and pilots do not prove production readiness. Buyers need evidence that workflows, data and governance can scale.Continue Reading

• CIOs must rethink governance for AI collaboration tools

  AI is transforming collaboration platforms into knowledge repositories, creating new governance challenges around data retention, access and compliance.Continue Reading

• How to decide which AI features are worth turning on

  Enterprise leaders must strategically evaluate embedded AI features based on operational impact, risk and cost using clear governance frameworks and accountability measures.Continue Reading

• How leaders can spot AI drift before it hurts the business

  The companies that win with AI aren't those with the best models at launch; they're the ones who notice when things start to slip and respond before their customers do.Continue Reading

• 5 control points shaping the desktop access layer

  Enterprise desktop strategy is no longer just device or OS planning. It now depends on browser access, SaaS policy, identity and device trust.Continue Reading

• Achieve cross-platform UC parity in mixed OS environments

  Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical parity strategy can help.Continue Reading

• 7 ways to collect customer data that keep you compliant

  Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws.Continue Reading

• Understanding how GPOs and Intune interact

  Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools, or when to use both.Continue Reading

• ERP contracts: What you need to consider before negotiating

  Negotiating an ERP contract requires coordination across legal, IT, finance and business teams. Learn what to review before signing or renewing.Continue Reading

• Agentic industrial AI and the indispensable connected worker

  In this podcast, Innovapptive CEO Sundeep Ravande says an emerging era of execution-driven industrial AI will require the judgment and data-gathering skills of frontline workers.Continue Reading

• How AI is reshaping the software build vs. buy decision

  AI is making custom development more accessible, but it also shifts governance, integration responsibility and long-term cost back onto the enterprise.Continue Reading

• 12 steps you need to carry out post-ERP implementation

  Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.Continue Reading

• How to manage E911 in a multivendor UC environment

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.Continue Reading

• Navigating 911 compliance in the hybrid workplace

  Hybrid work, cloud calling and mobile phones complicate 911 compliance. Learn how IT teams can reduce risk and help employees get emergency assistance.Continue Reading

• 6 key strategies to ensure 911 compliance

  Multivendor phone systems can complicate E911 management. Third-party platforms can help centralize call routing, location management and compliance.Continue Reading

• Why ERP initiatives struggle to deliver business value

  ERP initiatives often underperform not because the software fails, but because organizations struggle with accountability, governance, complexity and change management.Continue Reading

• Understanding CX buying committees and decision dynamics

  CX data is now more integrated with other departments. As a result, CX tech buying decisions include more stakeholders. Vendors need to understand this dynamic.Continue Reading

• The UC stack is becoming a data platform

  Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership.Continue Reading

• Citizen developers need a sandbox, not a blank check

  Citizen AI can help business users solve local problems, but enterprises need bounded contextual autonomy to govern data, actions and ownership.Continue Reading

• Citizen developers move AI closer to the work

  Generative AI expands what citizen developers can build, making formal programs more important as business users create tools closer to real work.Continue Reading

• 8 tips to improve cybersecurity for accounting

  CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.Continue Reading

• AI feature spend is the new software cost-control problem

  Embedded AI features turn software cost control into an operating problem involving usage, ownership, renewals, value tracking and budget accountability.Continue Reading

• Hybrid architecture as a permanent enterprise model

  Hybrid architecture is no longer a waypoint on the path to full cloud adoption. It's the destination. Success depends on governance, accountability and application-driven design.Continue Reading

• CX orchestration is the new hard part

  Enterprises have plenty of CX tools, channels and AI features. The harder problem is coordinating the work, data, handoffs and ownership behind them.Continue Reading

• Is average handle time obsolete?

  No, average handle time is not obsolete. This key metric, when analyzed with other metrics, can help determine contact center staffing levels and improve agent efficiency.Continue Reading

• AI decision trails are the new audit trail

  As AI tools summarize, score, route, recommend and move work forward, enterprises need records that show what the AI shaped, what humans reviewed and who owned the final decision.Continue Reading

• 4 strategies to control unified communications costs

  Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs.Continue Reading

• How HR can protect employees' personal information

  Employees' personal information is some of the most valuable data at a company, and HR must work to help protect it. Learn how HR can help bolster data security efforts.Continue Reading

• What to do when Windows 10 Print Management is missing

  IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.Continue Reading

• Autonomous service still needs a human handoff

  AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.Continue Reading

• ERP data becomes AI's next control problem

  AI agents and assistants need ERP data to work well, but exposing that data raises new questions about governance, context, security and ownership.Continue Reading

• How CHROs can prevent employee experience challenges

  Delivering a good employee experience is critical for retaining employees. Explore key challenges that can hinder employee experience and how CHROs can guard against them.Continue Reading

• Nemours Children's Health scales hospital-at-home as an operating model

  Through its Advanced Care at Home program, Nemours Children's Health built an Epic-integrated operating model to coordinate workflows, expand capacity and support care delivery.Continue Reading

• SAP agent helps Aeropuertos Argentina mitigate weather challenges

  Aeropuertos Argentina's S.N.O.W. Agent combines information from weather and runway sensors to attempt to improve airports' responses to snow and ice.Continue Reading

• How to fix Windows 11 when Secure Boot and TPM don't work

  When organizations upgrade to Windows 11, they encounter several unique requirements, including TPM 2.0, UEFI and Secure Boot. Learn how to handle these requirements.Continue Reading

• AI agents need boring rules to do useful work

  Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record.Continue Reading

• How to ensure webcam functionality on remote desktops

  As distributed workforces become the norm, more employees use remote desktops. To support these workers, IT must be able to set up and troubleshoot peripheral devices like webcams.Continue Reading

• How to prevent employee burnout: The essentials

  Preventing employee burnout can be difficult, but CHROs should encourage their organizations to put strategies in place that help employees before they hit that point.Continue Reading

• Protecting collaboration with behavior-based access controls

  Traditional security tools may not be enough to keep modern collaboration sessions secure. Behavior-based access controls could be the answer.Continue Reading

• 5 steps of an ERP implementation communication plan

  Communicating effectively about an ERP implementation is a must because of the complexity and stress of the project. Learn what steps to follow to create a communication plan.Continue Reading

• What is a roaming profile, and how does it work?

  Roaming profiles let user settings follow employees across Windows desktops, but IT must manage profile size, versioning and alternatives such as FSLogix.Continue Reading

• Turn data exhaust into business direction

  Calls, chats, tickets and customer interactions already create operational analytics signals. The challenge is turning that data into decisions without dashboard overload.Continue Reading