Manage

Manage

Learn to apply best practices and optimize your operations.

• 8 tips for a successful ERP upgrade project

  Follow this expert advice to avoid surprises, such as data mapping hassles and high implementation costs, and to ensure that the new ERP system is a change for the better. Continue Reading

• Industrial AI agents are not autonomous equipment

  Industrial AI agents can help coordinate work across systems, but full autonomy still depends on data, verification, oversight and human judgment. Continue Reading

• Securing AI meeting assistants: What IT leaders need to know

  More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading

• 7 ways to collect customer data that keep you compliant

  Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws. Continue Reading

• ERP contracts: What you need to consider before negotiating

  Negotiating an ERP contract requires coordination across legal, IT, finance and business teams. Learn what to review before signing or renewing. Continue Reading

• Agentic industrial AI and the indispensable connected worker

  In this podcast, Innovapptive CEO Sundeep Ravande says an emerging era of execution-driven industrial AI will require the judgment and data-gathering skills of frontline workers.Continue Reading

• The next enterprise AI problem is visibility

  As AI disappears into approved software, browsers and everyday workflows, enterprises face a harder question than access: how to see, govern and control what AI is already doing.Continue Reading

• Digital transformation: Balancing speed and governance

  The success of digital transformation hinges on balancing rapid innovation with strong governance to avoid risks like fragmentation, technical debt and operational instability.Continue Reading

• Orchestration is becoming enterprise AI's real test

  Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk.Continue Reading

• Enterprise platforms are evolving piece by piece

  Enterprise platforms are increasingly implemented in phases as modular architectures reshape how organizations deploy and evolve business systems.Continue Reading

• Routine IT updates now shape enterprise governance

  Routine IT updates now shape enterprise governance, as patching, endpoint compliance and identity policies determine how organizations enforce security.Continue Reading

• Why cloud ERP governance shifts accountability and risk

  Cloud ERP governance redistributes operational responsibility without transferring accountability. Oversight clarity and control discipline determine modernization stability.Continue Reading

• When vendor timelines redefine ERP modernization strategy

  Vendor timelines accelerate ERP modernization strategy, often compressing sequencing discipline and exposing structural readiness gaps for new platforms.Continue Reading

• What does robotic process automation mean for HR operations?

  HR can use RPA to automate manual processes, standardize common tasks, quickly complete existing tasks and free workers from the mundane to spend more time on complex projects.Continue Reading

• 6 ways customer experience can increase sales

  A strong customer experience strategy increases retention, drives repeat revenue and creates competitive advantage. Explore six ways CX directly influences sales growth.Continue Reading

• Capgemini exec shares lessons from SAP agentic AI projects

  In this podcast, Capgemini VP Gianluca Simeone explains how it's possible to build useful, cross-platform agentic AI applications in weeks, despite a lack of industry standards.Continue Reading

• Can Microsoft Teams chat be monitored?

  IT administrators can monitor Microsoft Teams chats, but effective oversight requires the right Microsoft 365 licensing, compliance policies and governance controls.Continue Reading

• Top 6 unified endpoint management software vendors in 2026

  UEM software is vital for helping IT manage every type of endpoint an organization uses. Explore some of the top vendors and how their features compare.Continue Reading

• The HR software buying team: Roles, responsibilities, tips

  Choosing the right HR software requires teamwork and forethought. Here's a look at which people to include in the evaluation and selection process and what their roles should be.Continue Reading

• VR in HR: How human resources can use VR and AR technology

  The use of augmented and virtual reality in HR processes is just beginning, but it has great potential in recruiting, onboarding, training and virtual workspaces.Continue Reading

• Do enterprise endpoints need antivirus for Windows 11?

  Windows 11's security framework offers solid protection but has limits. To ensure operational security, organizations must supplement built-in defenses with third-party antivirus.Continue Reading

• 7 customer experience trends to know in 2026

  Customer interaction analytics, autonomous agents and AI-driven upsells are some of the CX trends that could boost revenue, cut costs and improve customer service.Continue Reading

• HR software buying mistakes to avoid

  The HR system selection process is rife with the potential for mistakes. Learn about some of the most common errors and how the HR software buying team can avoid them.Continue Reading

• Living up to the hype: Lessons from IoT supply chain wins

  In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges to expect and why AI boosts IoT demand and value.Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.Continue Reading

• How to sideload iOS apps and why it's dangerous

  IT professionals might think the hassle of jailbreaking a device deters users from sideloading iOS apps. Learn the other methods users turn to and why it's still dangerous.Continue Reading

• 12 advantages and disadvantages of video conferencing

  Video conferencing can help businesses save money and make employees more productive, but it can make personal connections difficult and requires more secure technology.Continue Reading

• 5 benefits of enterprise content management (ECM)

  ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions.Continue Reading

• 6 enterprise content management best practices for deployment

  When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security.Continue Reading

• Top 8 enterprise content management challenges to avoid

  As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues.Continue Reading

• Top 10 customer data privacy best practices

  To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.Continue Reading

• 5 steps to a successful ECM implementation project

  Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel.Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading

• Strategic benefits of managed UC services

  Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work.Continue Reading

• Explaining the hidden costs of ERP implementations

  It's easy to know what the software costs, but what about variables like customization, productivity and training? Experts reveal the pitfalls so you can avoid expensive surprises.Continue Reading

• ERP maintenance: 5 tips to sustain your ERP system

  Your ERP is a mission-critical asset and the nervous system of your business. Here are some tips and best practices for maintaining it to keep things running smoothly.Continue Reading

• 12 ways to create a continuous learning culture

  Employees might leave if they feel they aren't growing in their roles. Learn how to create a continuous learning culture and see how it can boost retention and grow your business.Continue Reading

• How to build an effective upskilling program for employees

  Learn how upskilling can benefit an organization by helping to fill open positions and the steps needed to create a program that involves management and employee feedback.Continue Reading

• How to create a customer journey map -- with template

  Customer journey maps help CX teams delve into the data gathered during a customer's experience. They also help businesses to understand the failures and successes of sales.Continue Reading

• How to fit customer experience security into your strategy

  Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.Continue Reading

• 5 tips for creating customer journey maps from buyer personas

  Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.Continue Reading

• 8 customer journey KPIs that businesses should track

  To ensure CX teams properly track their customers' journeys, use KPIs such as churn and engagement rates to help inform what users enjoy and where they get stuck.Continue Reading

• What is the role of a customer relationship manager?

  The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience.Continue Reading

• 4 PC lifecycle management best practices

  There isn't a perfect PC lifecycle plan for all organizations, so IT teams and management should ask themselves these four questions to shape their PC policy.Continue Reading

• CXM vs. CRM: Which platform is best for your business?

  CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers.Continue Reading

• 3 best practices for a successful UCaaS migration

  Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies.Continue Reading

• enterprise mobility management (EMM)

  Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.Continue Reading

• 7 key benefits of mobile device management for businesses

  Mobile device management tools offer several benefits, like improved productivity and enhanced security, to organizations that use mobile devices for business tasks.Continue Reading

• How to evaluate cloud vs. on-premises MDM, EMM or UEM

  Organizations should consider whether an on-premises or cloud MDM or UEM platform is best. Determine how to make the decision and, if that decision is cloud, migrate without issues.Continue Reading

• mobile application management (MAM)

  Mobile application management (MAM) is software that secures and enables IT control over enterprise applications on end users' corporate and personal smartphones and tablets.Continue Reading

• Evolution of postmodern ERP to composable ERP explained

  Ex-Gartner analyst Mike Guay, now a VP at Infor, lays out the nuts and bolts of composable ERP and how to craft a sensible migration strategy built on a strong foundation.Continue Reading

• 5 steps to managing team collaboration apps

  Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.Continue Reading

• How to improve virtual collaboration in the enterprise

  In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach.Continue Reading

• External collaboration tools extend platforms to partners

  Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.Continue Reading

• 5 best practices for Slack implementation success

  Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.Continue Reading

• 4 cloud collaboration security best practices for CISOs

  In the new era of remote work, cloud-based team collaboration is a virtual necessity, but it can also be risky. Analysts and CISOs explain how to keep your organization secure.Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.Continue Reading

• Content management vs. knowledge management: What are the differences?

  Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more.Continue Reading

• How to enable and disable Tamper Protection in Windows 10

  Tamper Protection in Windows 10 can protect against malware and third-party applications from changing Windows security settings. Learn how to use the new security feature.Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.Continue Reading

• Integrated collaboration environments offer new ways to work

  By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.Continue Reading

• 4 ways to ensure remote workforce success during COVID-19

  HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.Continue Reading

• Floating the possibilities of SAP S/4HANA Cloud migration

  When weighing the advantages of abandoning legacy ERP systems for SAP S/4HANA Cloud, factors include implementation and support costs, functionality, flexibility and security.Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.Continue Reading

• What are some benefits of SSO in contact centers?

  Contact center agents often need to remember a number of passwords to log in to multiple applications. Single sign-on can alleviate that pain point and increase productivity.Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.Continue Reading

• 6 candidate journey mapping secrets savvy recruiters know

  A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.Continue Reading

• Managing Windows Defender Device Guard in Windows desktops

  IT pros must understand how Windows Defender Device Guard uses a locked-down approach to desktop security and how this method could cause compatibility issues and headaches for IT.Continue Reading

• 5 ways a chatbot for the contact center can help workflow

  AI and chatbot technology are constantly changing and gaining capabilities. Companies need to determine how to best use chatbots for their contact centers.Continue Reading

• Business text messaging examples that engage customers

  Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.Continue Reading

• Enterprise wearables bring benefits, management challenges

  Enterprise mobility isn't just about smartphones and tablets. Wearable device adoption is growing, so IT should be ready to support this dynamic category of mobile devices.Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit.Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.Continue Reading

• 5 Windows 10 shortcuts for desktop administrators

  Admins who manage Windows 10 desktops are often overwhelmed with tedium. Here are five keyboard shortcuts for Windows 10 that can make a desktop admin's job easier.Continue Reading

• Navigate Intune app deployment for mobile devices

  With the right Intune app deployment methods, IT can manage its Android and iOS users' apps, but the practices are different depending on the OS and the type of mobile apps.Continue Reading

• Smartphone lifecycle plans are crucial in today's workplace

  When IT creates a smartphone lifecycle policy, it must factor in its available resources and its users' needs. Learn why these policies are necessary and how IT should design them.Continue Reading

• 8 best practices to create a Microsoft Teams pilot program

  Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs.Continue Reading

• What are the benefits and disadvantages of video conferencing today?

  The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption.Continue Reading

• Learn Microsoft Intune's Android device management options

  IT can use Microsoft Intune management for several Android device scenarios. Intune admins must learn how to enroll each device type and Intune's limits.Continue Reading

• How to manage Windows 10 device drivers

  Device drivers connect users' endpoints to the peripheral devices they work with. As a result, IT must know when to update drivers and what to do if they break.Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.Continue Reading

• New rules for WCM tools enhance the search experience

  WCM used to mean platforms for webpages viewed on desktops. Today, it's morphing into digital experiences, and it taps AI as well as other assistive technologies.Continue Reading

• 4 non-Windows applications VDI shops must account for

  VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more.Continue Reading

• Sales planning tools sport a B2B customer experience focus

  Sporting goods giant uses sales performance and planning tools to upend traditional product-centric approach, tackle engagement issues and pitch a better story to customers.Continue Reading

• Are you prepared to manage PC lifecycles?

  IT can face many challenges when it comes to PC management, including faulty hardware and management complications. Find out if you're ready to face them with this quiz.Continue Reading

• How can IT turn off Windows 10 automatic updates?

  In some cases, IT pros should disable Windows 10 updates to gain control over the process. They can use methods such as editing group policies and setting a metered connection.Continue Reading

• Take the Windows 10 migration tools pop quiz

  Microsoft offers a host of tools IT pros can use to make the move to Windows 10 a little easier. See how well you know your options with this quiz.Continue Reading

• Acquia methodically bridges enriched content and e-commerce

  The company launched Commerce Manager to integrate enriched content with e-commerce systems and earlier established a technology partnership with Magento.Continue Reading

• How do you train an AI service for collaboration?

  Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations.Continue Reading

• Ready to start VDI capacity planning? Prove it

  Planning VDI capacity can be challenging and confusing. See if you have what it takes to plan for factors such as remote access and future changes.Continue Reading

• How do the Windows 10 servicing channels work?

  IT can use the servicing channels for Windows 10 to assign different deployment cadences to different devices and defer updates where necessary.Continue Reading

• How do you monitor performance of communication APIs?

  Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.Continue Reading