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Learn to apply best practices and optimize your operations.

• How does management of collaboration apps and UC platforms differ?

  As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities. Continue Reading

• Knocking Out Norton Promo Pop-ups

  When the darn things won't close and start blocking the view of my workspace, I find myself knocking out Norton promo pop-ups. Here's how. . . Continue Reading

• Learn Microsoft Intune's Android device management options

  IT can use Microsoft Intune management for several Android device scenarios. Intune admins must learn how to enroll each device type and Intune's limits. Continue Reading

• Win10 Hibernation Situation

  For some users, the Win10 hibernation situation is such that normal defaults work just fine. For others -- especially those with restart or wake from sleep issues -- turning off hibernation can be ... Continue Reading

• What's next for ServiceMax's service execution management suite?

  ServiceMax is no longer in GE Digital. But its relationship with Predix will continue, and there are new opportunities to integrate with other IIoT platforms, according to CEO Scott Berg. Continue Reading

• Customer success tools pave the way for business advancement

  Quick Base launched an online university with the help of Skilljar to offer ongoing training, improving CX and increasing the likelihood of customer retention and loyalty.Continue Reading

• Top 4 challenges of hyper-converged infrastructure for VDI

  HCI and VDI often go well together, providing simpler scalability and flexibility for virtual desktops. But what happens when a VDI deployment has requirements outside the norm?Continue Reading

• Snipping Tool Snip & Sketch Printing

  Snipping Tool Snip & Sketch printing presents problems when you want to print a screencap on a single piece of paper. Other programs include a"Fit to page" option. You should, too!Continue Reading

• 5 Windows 10 security settings to tweak

  Desktop security is crucial, and the default settings of Windows 10 can leave organizations vulnerable. Here are a few changes to ensure that Windows 10 is as secure as possible.Continue Reading

• VMware Workstation 15's built-in REST API eases VM automation

  You can use Workstation 15's new REST API to automate VM tasks. Simply enable the GUI and sort tasks with a PowerShell script using either the get or put method.Continue Reading

• Secure VDI environments with these 3 tips

  Virtual desktops present unique security concerns. Take these three steps to better secure VDI environments from the start.Continue Reading

• Avoid disastrous bottlenecks, scale storage for VDI with HCI

  HCI offers many benefits for VDI deployments, particularly when it comes to scaling resources. There are a few caveats to watch out for when planning storage for VDI, however.Continue Reading

• Win10 Alternate Update History Sources

  When an attempt to recover update history turns up zilch, I find two good Win10 alternate update history sources. They may come in handy if Win10 does you like it did me.Continue Reading

• CRM for nonprofits helps organization streamline work

  Wolverine Human Services' adoption of the Salesforce.org Nonprofit Cloud halved foster care licensing time and improved productivity within the agency.Continue Reading

• Meet PowerShell Core 6.0

  Meet PowerShell Core 6.0, it's got your scripting needs covered on Windows, modern macOS versions, and many important Linux distros, too. Check it out!Continue Reading

• Strengthen end-user security with effective training methods

  IT must rely on users to avoid behavior that could lead to breaches. Learn about the threats, such as phishing and malware, that IT professionals must explain to users.Continue Reading

• What are the biggest inventory optimization factors in ERP?

  Replenishment strategies, lot sizes, safety stock, reorder point planning and replenishment lead time are five factors in ERP that can ensure inventory remains at an optimal level.Continue Reading

• Windows 10 customizations for enterprise desktops

  Microsoft offers different services that IT can use to adjust its users' desktop experience. These Windows 10 customizations are a must in an admin's toolbox.Continue Reading

• So Long Venue Pro 11

  When it fails all attempts to install 1809 or newer Insider Previews, I realize it's time to say so long Dell Venue Pro. Fortunately my even older ThinkPad X200T takes over without a hitch.Continue Reading

• MS Store Offers Windows File Manager

  Those looking for a Windows nostalgia trip need not look too far. Right now, the MS Store offers Windows File Manager a la Windows 3.1.Continue Reading

• Prioritize Win10 NICs Using PowerShell

  It's quick and easy to prioritize Win10 NICs using PowerShell. In fact, you can favor wired over wireless, or vice-versa, as you see fit.Continue Reading

• Finding the right ERP consultants is key to project success

  With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so experts agree that you should choose wisely.Continue Reading

• How to manage cookies across web browsers

  There are pros -- saved login credentials -- and cons -- privacy concerns -- to cookies. Either way, IT should understand how to manage cookies across web browsers.Continue Reading

• Windows 10 1809 versus 1901

  When it comes to version naming, Windows 10 1809 versus 1901 refers to putative release in September (October) 2018 that's now turned into January 2019. Go figure!Continue Reading

• How to obtain the skills needed in a smart factory

  As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are evolving right along with them.Continue Reading

• Tips for preventing supply chain attacks

  Defining your company's security requirements and having a cyber-risk management program to evaluate third-party services can reduce the risk of attacks on supply chain software.Continue Reading

• Predix platform may benefit from GE Digital spinoff

  The spinoff of GE Digital and the sale of ServiceMax have left the future of the Predix platform hazy and underscores the difficulty of digital transformation.Continue Reading

• How to mitigate risks caused by supply chain software

  Performing penetration testing and engaging in red teaming are two ways companies can identify and evaluate cybersecurity risks to the software they use to manage supply chains.Continue Reading

• ERP skills gap may open with moves to the cloud

  Organizations must decide between using internal experts or outside consultants as they implement ERP systems. Experts say a combination of both may be the best option.Continue Reading

• Be aware of new OneDrive and SharePoint security features

  SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.Continue Reading

• Smart manufacturing technologies enable digital transformation

  Manufacturers are increasingly implementing smart factories to improve efficiency and productivity. But companies need to plan well before adopting new systems.Continue Reading

• Potential 1809 Admin Lockout Discovered

  Zounds. Japanese researchers find another 1809 upgrade gotcha. With a potential 1809 admin lockout discovered, workarounds or deferrals are necessary.Continue Reading

• 6 ways high-performing agents improve customer loyalty

  Sandy Rogers of FranklinCovey offers tips for customer service managers on how to encourage positive traits in agents, such as empathy, responsibility and generosity.Continue Reading

• Call center tips to ensure successful agents

  Once hiring managers find the right people for the job, contact center agents need both proper training and office tools to be successful in their roles.Continue Reading

• Trusting marketing automation with CRM functions

  Marketing automation with CRM frees up resources and improves the efficiency and accuracy of campaigns and lead development, but it still requires a degree of oversight.Continue Reading

• Oracle ERP Cloud forced Cetera Financial to rethink ways

  Some users resisted Oracle SaaS platforms for ERP, EPM and HCM but came around to single entry point, modern tools for planning and budgeting, and familiar, Excel-based UIs.Continue Reading

• GDPR compliance requirements for CRM managers

  Learn how the General Data Protection Regulation applies specifically to the CRM space and how managers can best ensure compliance within their organizations.Continue Reading

• How to accommodate mobile VDI users' application access

  IT faces an uphill battle when deploying virtual desktops to mobile devices due to compatibility issues. Virtualization platforms help IT address these problems.Continue Reading

• Test your phishing security knowledge with this quiz

  Email phishing can cause major security breaches if users aren't careful. IT must train users on email security best practices to defend against these attacks.Continue Reading

• Win10 1809 Publicly Available

  With Win10 1809 publicly available through Windows Update, admins should formulate a workable recovery strategy in case one or more such upgrades go sideways. Here's how.Continue Reading

• How to manage Windows 10 device drivers

  Device drivers connect users' endpoints to the peripheral devices they work with. As a result, IT must know when to update drivers and what to do if they break.Continue Reading

• VDI trends toward DaaS, mobility in 2019

  With the new year approaching, the time is right to reset the VDI table and look at the rise of desktop as a service and mobile devices as VDI endpoints.Continue Reading

• OSUninstallWindow DISM Difficulties

  Current versions of Windows 10 suffer from OSUninstallWindow DISM difficulties. Check yours to see if this affects your users (or you).Continue Reading

• Is CRM with social media growing less trustworthy?

  Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions.Continue Reading

• Use smart workflows to personalize customer experience

  Smart workflows that automate certain decisions must become part of personalization strategies in order for CX teams to better guide customer journeys.Continue Reading

• Late-Month WU Items Equal Update Previews

  It's good to know that late-month WU items equal update previews. Those unwilling to deal with possibly shaky code should wait for Patch Tuesday and push updates instead.Continue Reading

• Intel Win10 UWP Configuration Utility

  When I try out a new Intel Win10 UWP Configuration Utility, I learn that it brings lots of useful, informative capability into a single app. Good stuff!Continue Reading

• Smart manufacturing technology can leave old systems behind

  Smart technology like IIoT is changing the way manufacturers operate, but they face issues with older unconnected systems. Should they rip and replace or retrofit the stranded assets?Continue Reading

• 3 VDI management New Year's resolutions for 2019

  IT professionals making New Year's resolutions should take a look at their VDI management approach and find ways to improve it with technology such as AIOps.Continue Reading

• 8 tips for getting rich mystery shopping survey data

  Mystery shopping data is only as good as the overall strategy for collecting it and setting up realistic customer experiences. Here are eight tips for investing your resources wisely.Continue Reading

• Out Darned Win10 Dollar Files!

  When an inspection of my C: drives reveals a bunch of hidden system folders, I figure out how to chase out darned Win10 dollar files!Continue Reading

• Win10 Servicing Stack Updates Support CUs

  Win10 Servicing Stack Updates Support CUs (Cumulative Updates) by pre-emptively addressing possible issues and problems with a CU's content and changes. That's why an SSU normally accompanies each ...Continue Reading

• Ideas to curb bad candidate experience, including a free tool

  Your hiring efforts should monitor job applicant resentment, which happens when candidates feel spurned by a company's recruitment process. Here's how to do just that.Continue Reading

• Ready to build a custom Windows 10 image? Find out!

  With a customized Windows 10 image, IT can automate much of the installation process for users and deliver the exact configurations they need. Are you prepared?Continue Reading

• Cumulative Update KB4469342 Weaves Tortuous Win10 Track

  After four releases, each new one to unsnarl problems from its predecessors, Cumulative Update KB4469342 weaves tortuous Win10 track for the 1809 release.Continue Reading

• Intel Windows 10 Modern Drivers

  As of November 2018, Intel Windows 10 Modern Drivers and an Intel Control Panel app represent the current and future direction for built-in Intel graphics chipsets.Continue Reading

• Should team collaboration apps be stand-alone or integrated?

  Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.Continue Reading

• HR employee engagement platforms boost workplace productivity

  New innovations in HR employee engagement tools available to the C-suite make multiple worker viewpoints and thinking styles possible, resulting in better business decisions.Continue Reading

• Employee engagement in HR shapes performance and payroll tech

  Employee engagement is taking new forms, from alternative payment options to community volunteer opportunities. Technology plays a key role in staying ahead of these changes.Continue Reading

• To improve employee engagement, companies must measure results

  Whether it's an electronic prompt for a boss to recognize a worker or frequent surveys to measure employee sentiment, software can help companies measure worker satisfaction.Continue Reading

• 7 tips for improving marketing technology stacks

  Being deliberate about integrating a new tool into marketing technology stacks will help ensure they produce ROI and makes processes more efficient.Continue Reading

• Oracle cloud migration: Vendor's own saga has familiar ring

  Oracle's effort to move from on-premises E-Business Suite to Oracle ERP and HCM Cloud faced integration and change-management challenges. Analytics and order management are next.Continue Reading

• What's driving the next-generation mobile user experience

  Mobile users expect more from their employers these days. Thankfully, new technologies are making it possible for organizations to ride the latest evolution in mobile experiences.Continue Reading

• How Windows desktop storage evolved to meet today's demands

  Storage for Windows desktops has changed significantly as end-user demands and technologies have changed. Cloud-based storage is a top option today.Continue Reading

• False Bug ID Causes 1809 Re-Release

  When Windows Central reports that a false bug ID causes 1809 re-release, it turns out that the real data losses for 1809 looked enough like illusory ones in earlier releases to fool MS engineers.Continue Reading

• Command-line Sequence Kills Resistant Windows.old Files

  When a specific set of folders defies normal clean-up techniques I learn a command-line sequence kills resistant Windows.old files and folders.Continue Reading

• Moves to connected manufacturing hindered by stranded assets

  Stranded assets in manufacturing facilities can lead to inefficiencies and can hinder companies from moving to smart factories and taking advantage of fully connected systems.Continue Reading

• How Windows 10 certificates create a chain of trust

  Certificates in Windows 10 create a chain of trust that confirms the identity of the user accessing corporate resources and ensures that she is doing so over a trusted connection.Continue Reading

• IFS CEO Roos: Legacy ERP system owners want 'time out'

  In a Q&A, Darren Roos, CEO of ERP vendor IFS, discusses the company's growth and how it's poised to challenge industry giants SAP, Oracle and Microsoft over legacy ERP customers.Continue Reading

• Create and enforce a password policy across the enterprise

  There are new-fangled approaches to enterprise security, such as biometric authentication, but tried-and-true passwords are still critical to protecting an organization's network.Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.Continue Reading

• Take a methodical approach to mobile deployment

  Purchasing and enrolling a device fleet can get messy if organizations let it get out of hand. Here's how to keep one of the first steps of the MDM process simple and streamlined.Continue Reading

• Win10 1809 Is Re-released

  After a 40-day hiatus, Win10 1809 is re-released. You can get the latest version through Windows Update, or use the Windows 10 Download page to force the upgrade or build installation media.Continue Reading

• Adoption of HR onboarding software accelerating, says one study

  HR onboarding is an area of talent acquisition that is getting a lot of focus. First impressions count, and there's a link between a bad onboarding experience and turnover.Continue Reading

• How can I maximize the Salesforce-Google Cloud integration?

  Find out four new ways to make the most of the Google and Salesforce integration, including updates to the Salesforce data connector for Google Sheets.Continue Reading

• 1809 Users Missing Critical Fixes

  I was surprised to learn that 1809 users missing critical fixes must join the Insider Preview program to receive them. Fortunately, it's an easy fix.Continue Reading

• With blockchain asset tracking, Walmart pushes supplier tech adoption

  In requiring its green vegetable suppliers to use blockchain by 2019, Walmart seeks more transparency in the food supply chain. Whether suppliers will push back remains to be seen.Continue Reading

• Celonis' process mining software helps manufacturer improve efficiency

  Chart Industries uses process mining software from Celonis to make accounts payable and receivable processes more efficient by identifying problems like delays and bottlenecks.Continue Reading

• Salesforce salary survey details pay among professionals

  A new survey of Salesforce professionals, published by Mason Frank International, analyzes Salesforce salary data, employment trends and diversity.Continue Reading

• Guide to customer experience management best practices, technologies

  Customer experience management is growing. Learn about technologies, strategies and best practices that businesses are applying to their CEM.Continue Reading

• New Win10 Zoom Controls Are Coming

  For the 19H1 release, new Win10 zoom controls are coming. They'll make it much easier to resize command windows (PowerShell, cmd.exe and WSL) and the text they contain.Continue Reading

• The time is right for IoT for manufacturing applications

  IOT technology adoption is growing as it becomes more feasible and delivers useful data. However, manufacturers should resolve issues of security, scalability and data quality.Continue Reading

• ERP implementation success: Program management vs. project management

  ERP program management provides the framework to manage the portfolio of projects that ensure ERP deployment success. Here's what that looks like.Continue Reading

• Handy Win10 USB Eject Tool

  When Windows 10 won't properly handle or report on ejecting USB devices, this handy Win10 USB Eject tool does the job quite nicely.Continue Reading

• 5 Windows 10 management tools every IT pro must know

  With tools such as PowerShell and the Microsoft Deployment Toolkit, IT can make managing Windows 10 much simpler from deployment through mobile device management.Continue Reading

• An admin's guide to discover Microsoft Intune updates

  Microsoft Intune is always changing, so administrators should know what's new and what's coming down the pike. Find out how to begin and where to look for new updates.Continue Reading

• MS Posts New Win10 1809 Group Policy Reference

  When MS posts new Win10 1809 Group Policy Reference in Excel spreadsheet format it provides a rare (and fairly complete) snapshot of state-of-the-art management stuff. Grab your copy soon!Continue Reading

• Future of SharePoint on solid ground, despite rumors

  On the Pipeline, Microsoft GM Seth Patton contemplates SharePoint's future and how it fits in with Office 365 cloud, Teams, OneDrive and AI initiatives.Continue Reading

• Why is supplier segmentation key to supplier relationship management?

  Your customer relies on your supply chain to work well, so that means you need effective supplier relationship management. Here's information to help you create it.Continue Reading

• What's most important in creating a supply chain management strategy?

  Begin with the end in mind: great customer service. That's one secret to establishing your supply chain priorities -- one that can help as you decide on its tradeoffs.Continue Reading

• Top 5 inventory management challenges for manufacturers

  Get expert advice on the technologies, best practices and organizational change management needed to master the most common inventory management problems.Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.Continue Reading

• Can WUMgr Replace WUMT?

  As I get to know David Xanatos Windows Update Manager tool, I find myself asking: Can WUMgr replace WUMT. At present, I'm leaning toward "Yes!" But only time will tell.Continue Reading

• How AI for IT operations improves VDI management

  Enterprise AI tools help IT pros improve VDI management by providing accurate estimates of resource requirements, root cause analysis of issues and more.Continue Reading

• During offboarding, exit interview best practices can gather data

  Exit interviews present a great opportunity for HR professionals to collect data on why departing employees started looking elsewhere, as explained here by an HR consultant.Continue Reading

• Print Scan Drivers Move to Windows Update

  Reducing the overall Win10 image size, print scan drivers move to Windows Update starting with Version 1809. Thus, WU must be available when adding new printers.Continue Reading

• RunAsTool Elevates Privileges Per Application

  Because the RunAsTool elevates privileges per application, admins don't need to promote accounts to admin level unnecessarily. This reduces overall security risks.Continue Reading

• 7 ways to ensure a successful cloud ERP implementation

  Understand why everything from documenting business processes to managing shadow IT can make or break your ERP implementation. Here's what you should know.Continue Reading

• Voice commerce rides on the backs of little smart speakers

  The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales.Continue Reading

• SpiceWorld 2018 Confirms Win10 Migration Intelligence

  SpiceWorld 2018 confirms Win10 migration intelligence, as I interact with attendees, and learn about their migration progress, plans, and challenges.Continue Reading