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• The AI skills gap is getting worse: Why and what to do

  Many employees lack necessary AI skills. Here’s why that matters and how companies can get started with the needed training, while leaving some choices to individual teams. Continue Reading

• Will AI replace HR? The answer is complicated

  Will HR be replaced by AI? While some HR tasks can be automated, other aspects of HR operations still require human judgment and possible intervention if needed. Continue Reading

• How to conduct a content audit: Step-by-step with template

  To conduct a content audit, enterprises should follow eight comprehensive steps to improve their content performance, audience engagement and digital presence. Continue Reading

• How organizations can reskill and upskill employees in AI

  Creating a current, comprehensive view of workforce capabilities is vital, including noting capabilities and gaps. Learn what other steps to follow for reskilling employees in AI. Continue Reading

• Redesigning workspaces for the return to office

  As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers. Continue Reading

• 12 sales pipeline management best practices

  A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.Continue Reading

• What are the 7 stages of the sales pipeline?

  The seven stages of the sales pipeline are prospecting, lead qualification, initial contact, proposal, negotiations, deal closing and customer retention.Continue Reading

• Is SEO dead? How GenAI changed search

  No, SEO is not dead. Despite the rise of AI search, SEO remains the biggest source of web traffic and can help brands appear in AI search.Continue Reading

• Avaya, Mitel bet on hybrid on-premises unified communications

  Avaya and Mitel's restructuring does not spell the end of on-premises unified communications. Hybrid models remain key for many organizations.Continue Reading

• 9 features to look for in an OMS

  Software evaluation teams should choose the OMS that best addresses their organization's unique requirements. Learn what features to look for in an order management system.Continue Reading

• Headless CMS vs. decoupled CMS: What's the difference?

  Both headless and decoupled CMSes support omnichannel publishing. Yet, headless systems have no native front end, whereas decoupled CMSes have an optional one.Continue Reading

• How to use the Excel LARGE function, with examples

  The Excel LARGE function can help users who need to rank numbers in a list. Learn how to use it, some related functions and some errors to avoid when doing so.Continue Reading

• How to create customer profiles, with examples

  Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.Continue Reading

• How to integrate GEO with an SEO strategy

  Marketing teams can research conversational queries, add FAQ sections to content and use natural language to integrate GEO into an existing SEO strategy.Continue Reading

• Gen Z communication reshapes UC buying decisions

  The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well.Continue Reading

• How to manage your sales pipeline

  Proper sales pipeline management can enhance forecasting, spot bottlenecks and drive revenue growth. Learn essential strategies to manage a sales pipeline effectively.Continue Reading

• Value chain vs. value stream: What are the differences?

  Understanding value chains vs. value streams can be difficult, but both approaches can help companies improve their operations and customer service. Learn more.Continue Reading

• 10 common file-sharing security risks and how to prevent them

  IT administrators must understand the top file-sharing security risks and how to ensure they don't create vulnerabilities for the broader organization.Continue Reading

• Should you outsource your FMLA administration?

  Delegating FMLA-related communications to an outsourced administrator can improve employee experience. Learn more about benefits and drawbacks of hiring a third-party provider.Continue Reading

• 7 last-mile delivery metrics to measure success

  Getting an accurate picture of last-mile delivery often requires measuring all related operational expenses. Learn more about important last-mile delivery metrics to measure.Continue Reading

• 3 eye-catching vendor announcements from Black Hat

  At Black Hat 2025, some vendors had intriguing acquisitions and announcements in the realms of shadow AI, unmanaged devices and browser security.Continue Reading

• 10 software requirements to look for in an MES

  In production environments, a manufacturing execution system can help boost efficiency. Learn the required features that an MES should have before investing in the software.Continue Reading

• 4 steps to implement UCaaS for small businesses

  UCaaS and small businesses go hand in hand because of their complementary agility and flexibility. But, before picking a UCaaS product, SMBs must assess their needs.Continue Reading

• 3 ways UC offers the RTO analytics you need

  Unified communications analytics tools can help companies validate their return-to-office plans. See how it's done.Continue Reading

• Install Zoom on Linux: Best practices and troubleshooting tips

  Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to ensure the installation is successful.Continue Reading

• Create a video marketing strategy in 10 steps

  Video content can quickly engage people and reach broader audiences. A successful video marketing strategy should embrace different types of videos and SEO best practices.Continue Reading

• Learn pros, cons of employee lifestyle spending accounts

  The pros of implementing employee lifestyle spending accounts include demonstrating care for employees and potential money back, but cons exist as well. Learn more.Continue Reading

• AI for performance appraisals: Challenges and tips

  HR, managers and employees are all trying to navigate the AI hype and use the newer tools to best support the performance management process. Here's how to get it right.Continue Reading

• 6 ways to reduce last-mile delivery costs

  Taking steps like eliminating unnecessary packaging can help companies cut down on their last-mile delivery costs and reduce their overall bottom line. Learn more.Continue Reading

• Understand and manage Apple Safari WebRTC

  Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.Continue Reading

• How to detect and fix a jailbroken iPhone

  Jailbroken devices can give rise to security threats for users and organizations alike. Learn how to prevent, detect and remove jailbreaking on enterprise iPhones.Continue Reading

• How to avoid greenwashing as a marketer

  Greenwashing can erode customer trust and damage a brand's reputation. To avoid it, organizations can offer evidence to support their claims and earn sustainability certifications.Continue Reading

• 7 benefits, best practices for AI in performance reviews

  AI can help save time and bring other advantages to performance reviews, but reviews involve sensitive data, so HR must ensure their company is following best practices.Continue Reading

• 6 best practices for using analytics in talent acquisition

  Learn the top approaches for using analytics in talent acquisition, including the necessity of ensuring data quality and consistently monitoring hiring KPIs.Continue Reading

• 8 Drupal security best practices

  Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites.Continue Reading

• 6 benefits of succession planning

  Succession planning can help companies in various ways, including reducing business disruption and recruitment costs. Learn more about some of the benefits.Continue Reading

• 5 steps to integrate a personalization engine into a CMS

  Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering that exceptional experience.Continue Reading

• 10 sustainable marketing strategies

  Sustainable marketing can boost brand loyalty, but marketers need effective strategies, such as committing to social causes and partnering with key influencers.Continue Reading

• How Microsoft uses AI for RFP response management

  Microsoft's proposal team implemented Responsive's GenAI tool to automate RFP responses. The tool can quickly create first drafts, but it still requires human editing.Continue Reading

• 8 use cases for generative AI in manufacturing

  Generative AI can potentially help manufacturers improve daily operations and increase efficiency, among other use cases. Learn more with these examples.Continue Reading

• 8 steps to follow for an MES implementation

  Manufacturing leaders can avoid unexpected challenges during an MES implementation by following this expert advice, including the importance of selecting the right system.Continue Reading

• 4 wellness trends in the workplace

  Workplace wellness is evolving, with changes including an increased focus on mental health and controversy over tobacco-related requirements. Learn more about recent trends.Continue Reading

• With shadow AI, sometimes the cure is worse than the disease

  Organizations need to implement policies and restrictions around AI productivity tools, but they also need to make sure the policy isn't causing more harm than good.Continue Reading

• Demand vs. supply planning: Learn about the differences

  Demand planning helps companies predict future demand for goods, while supply planning enables companies to order enough goods. Learn more about how the two differ.Continue Reading

• Will AI-generated content affect SEO best practices?

  Content marketers who want to embrace AI-generated content should know how the technology affects SEO best practices and new guidelines on AI tools from major search engines.Continue Reading

• The top 4 sustainable marketing challenges

  Sustainable marketing shows consumers that an organization takes environmental and social responsibility seriously. Yet, marketers must use careful language to avoid greenwashing.Continue Reading

• 5 steps to address hybrid meeting equity

  Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.Continue Reading

• 6 metrics to calculate your applicant tracking system ROI

  Metrics like time saved by recruiters and cost per hire can give insight into whether an ATS is delivering ROI. Learn how to measure these KPIs and evaluate success.Continue Reading

• How CHROs can guide their company through AI transformation

  By fostering a culture of AI literacy, organizations can better navigate the complexities of AI adoption. Learn how CHROs can help bring about a smooth transition.Continue Reading

• How can analytics improve content management?

  Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want.Continue Reading

• 4 common challenges of supplier relationship management

  Problems with suppliers can affect a company's supply chain and, eventually, its bottom line. Learn some of the best ways to foster a positive relationship with your suppliers.Continue Reading

• 3 EUC security topics I'll be looking for at RSAC 2025

  There will be a ton of security topics that RSA Conference-goers can check out, but IT admins should be aware of three common themes surrounding email and endpoints.Continue Reading

• LMS vs. LCMS: Find out which learning system is right for you

  Instructors and students use an LMS, while an LCMS is primarily used by learning content creators. Learn more about the differences between LMSes and LCMSes.Continue Reading

• Building mobile security awareness training for end users

  Do concerns of malware, social engineering and unpatched software on employee mobile devices have you up at night? One good place to start is mobile security awareness training.Continue Reading

• Who owns Omnissa and what's next for this vendor?

  As VMware customers adjust to Omnissa, they might want a deeper understanding of who exactly owns the vendor and how the company is structured.Continue Reading

• 9 document management best practices

  Organizations can follow document management best practices, such as defining goals and implementing access control, to organize and secure their content.Continue Reading

• 12 benefits of influencer marketing

  As modern consumers use social media to discover products and get recommendations, influencer marketing can help brands stand out, gain their trust and boost engagement.Continue Reading

• Generative AI security best practices to mitigate risks

  When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.Continue Reading

• The importance of being proactive in customer service

  Proactive customer service can help businesses keep customers more engaged, yet tools to support the strategy might cost more than CX leaders are willing to spend.Continue Reading

• 7 strategies for improving HR technology adoption

  Selecting HR technology without user input leads to poor adoption, so HR leaders should solicit their input. Learn other strategies for improving user adoption of new HR software.Continue Reading

• How to address common customer service gaps

  Has customer service gotten worse? Customers and businesses disagree on the answer to that question.Continue Reading

• 5 challenges of AI in recruitment

  AI can potentially save time during the recruitment process, but the tech also brings challenges. Learn what HR leaders should be aware of before incorporating AI into recruiting.Continue Reading

• How to sideload iOS apps and why it's dangerous

  IT professionals might think the hassle of jailbreaking a device deters users from sideloading iOS apps. Learn the other methods users turn to and why it's still dangerous.Continue Reading

• 5 steps to follow for LMS implementation success

  Learn what needs to happen during an LMS implementation to ensure the process goes as well as possible and the new LMS delivers a positive ROI for your company.Continue Reading

• 10 benefits of RFID in supply chain management and logistics

  RFID can help companies in their supply chain operations by assisting with product tracking and potentially improving product availability. Learn some of RFID's other benefits.Continue Reading

• 7 biggest document management challenges

  A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration.Continue Reading

• How to market a loyalty program effectively

  Loyalty programs boost customer retention, but organizations must first convince customers to sign up. Marketers can incentivize referrals and use mobile apps to gain enrollment.Continue Reading

• ATS vs. CRM: What's the difference?

  While ATSes and CRMs are both part of the recruiting process, each system focuses on different parts of the candidate journey. Learn more about the differences between the two.Continue Reading

• Mapping how digital twin technology can work with UC

  Digital twin technology can help organizations more accurately plot the effectiveness of their UC infrastructure. But there is still a lot to learn about the concept.Continue Reading

• Connected workspace apps improve collaboration management

  Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.Continue Reading

• 7 advantages of OCR for data entry

  OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service.Continue Reading

• 3 ways to retool UC platform security architecture models

  Hybrid workers moving between home and office environments create a UC security gap. But adopting modern tools to augment traditional security policies can mitigate risks.Continue Reading

• How to use IoT for marketing

  IoT devices can track people's fitness routines and monitor manufacturing equipment, but they also offer valuable customer data for personalized outreach.Continue Reading

• 5 benefits of using demand planning software

  Demand planning software can help companies plan for unexpected supply chain events like extreme weather. Learn more about the benefits of using the technology.Continue Reading

• 8 free SEO keyword research tools to explore

  SEO keyword research tools can help marketing teams create the content their audiences want to see. Free options include Google Search Console, Keyword Surfer and Semrush.Continue Reading

• Free event marketing plan, with a template

  An event marketing plan can help brands organize their events, connect with audiences and achieve measurable outcomes. Key steps include defining goals and setting budgets.Continue Reading

• Top 5 collaboration features to disable for security reasons

  Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.Continue Reading

• How to avoid and remove malvertising

  Malvertising is an up-and-coming cybersecurity threat, but marketing and IT teams alike can take several important steps to avoid and remove this threat.Continue Reading

• How do you apply a zero-trust security policy to UC?

  An important piece of remote and hybrid work is keeping UC environments secure. Learn how a zero-trust framework keeps user and app communications secure.Continue Reading

• The top 15 event marketing tools

  Marketers rely on a combination of tools, such as CRM systems and marketing automation platforms, to manage events. Top tools include Salesforce, ActiveCampaign and Eventbrite.Continue Reading

• 8 Microsoft Power Apps use cases for organizations

  When Power Apps hit the market, developers saw it as a tool for users with any level of tech expertise. It took off, and its major success is how it can address common challenges.Continue Reading

• 3 ways to achieve the full potential of HR technology

  Challenges like resistance to change and working in silos can hinder HR technology use. Learn more about how HR leaders can overcome some of these issues.Continue Reading

• 7 video marketing challenges and how to overcome them

  Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer.Continue Reading

• 7 talent acquisition strategies for better hiring in 2025

  Learn strategies for recruiting in a still-challenging market, including shifting to skills-based hiring, promoting company initiatives and establishing an employer brand.Continue Reading

• How does malvertising work?

  With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.Continue Reading

• 9 sustainable event ideas

  From hosting virtual conferences to repurposing exhibition stands as cow shelters, brands can find ways to make their events more sustainable.Continue Reading

• Managing a multigenerational workforce: Tips from an expert

  A recruiting expert with 26 years of experience provides advice on how organizations can keep a multigenerational workforce engaged without compromising the company mission.Continue Reading

• 12 advantages and disadvantages of video conferencing

  Video conferencing can help businesses save money and make employees more productive, but it can make personal connections difficult and requires more secure technology.Continue Reading

• 4 moments that matter in the employee experience

  Some of the most important parts of the employee experience are 'moments that matter,' such as employee promotions. Learn about the employee lifecycle and how these moments fit in.Continue Reading

• 7 benefits of event marketing

  From large conferences to small webinars, events can help brands improve lead generation and content creation.Continue Reading

• 6 benefits of carrying out production planning

  Production planning's benefits are helping manufacturers improve productivity, customer service, product quality, employee morale, disruption responsiveness and company expenses.Continue Reading

• 5 benefits of enterprise content management (ECM)

  ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions.Continue Reading

• Learn top types of tech for collecting manufacturing data

  Collecting manufacturing data via IoT sensors, RFID tags or AI can point to bottlenecks, potential cost reductions and more. Learn about the top 6 data collection technologies.Continue Reading

• 6 information governance best practices

  An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan.Continue Reading

• Customer retention vs. acquisition: What's the difference?

  Finding new customers can be a challenge, but so is keeping them happy and loyal to the business. This makes customer acquisition and retention critical to successful marketing.Continue Reading

• 4 use cases for AI in performance management

  Using AI in performance management can help save time but can also result in feedback that's not the right fit for the employee, among other drawbacks. Learn more.Continue Reading

• The 7 stages of the ERP project lifecycle

  The stages of an ERP project lifecycle are selection, planning, training, testing, deployment, support and the post-implementation period. Learn more about the process.Continue Reading

• 8 reverse logistics KPIs that can help you measure success

  Supply chain leaders should consider using several reverse logistics KPIs to measure their company's performance. Learn how these metrics can improve customer satisfaction.Continue Reading

• 5 common issues with an ERP implementation

  ERP implementations are complicated processes that can easily go awry. Learn about some of the most common issues and ways to avoid them before they occur.Continue Reading

• Contact center outsourcing: What businesses need to know

  Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns.Continue Reading