Manage

Manage

Learn to apply best practices and optimize your operations.

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ... Continue Reading

• Step-by-step guide: Laptop hacking

  Laptops with sensitive data are getting stolen every day. Contributor Kevin Beaver says the best way to secure your laptops is to understand how they will be attacked. He provides the basic attack methods and a set of contingencies in this ... Continue Reading

• Step 4: Start the BitLocker encryption process

  In Vista, the BitLocker function allows you to encrypt your hard drive, but a computer with Trusted Platform Module is preferred. Not to worry … learn how to use BitLocker on a computer without TPM and encrypt your hard drive with this ... Continue Reading

• Process Integration Architecture

  Discover how Process Integration Architecture helps manage end-to-end business processes. Learn how Process Integration Architecture can reduce cost, increase competetive advantage and optimize business processes. Continue Reading

• Cisco Unified Communications Manager - Hardware, Software and Clustering

  This chapter excerpt covers the compatible hardware and software for Cisco Unified Communications Manager, as well as its clustering capabilities. Continue Reading

• Salesforce.com for dummies: Creating daily reports

  Use this step-by-step guide to create daily reports from scratch in Salesforce.com.Continue Reading

• Windows XP Troubleshooting Tutorial

  Need help troubleshooting Windows XP? This tutorial features tons of tips and tricks that admins can use to solve a variety of system and network problems, with advice on troubleshooting Windows XP system startup issues, printer problems and more.Continue Reading

• Troubleshooting Windows XP Device Manager error codes

  Windows XP Device Manager alerts you if a system's hardware malfunctions, but often you need an advanced degree in unraveling cryptic code in order to understand the problem. Device Manager's error codes may be puzzling, but once you crack them, ...Continue Reading

• Find Windows vulnerabilities with a hex editor

  If you haven't heard of a hex editor, then pay attention, because it could be the security testing tool that you've been waiting for all your life. Read how this underrated tool can help you find weaknesses and vulnerabilities in your Windows ...Continue Reading

• Call center scheduling: How to manage Auxiliary or unavailable time

  Expert Lori Bocklund advises a reader on managing a call center agent's Auxiliary or unavailable time.Continue Reading

• Internet Explorer security settings and controls

  Managing Internet Explorer security is a complicated job. You need to be aware of all of the latest IE flaws and threats as well as how to prevent hackers from using these flaws to hack your Windows network. Read about how you can keep IE secure in ...Continue Reading

• The top five sources of increased customer power

  Learn how to advocate for customers and earn their trust in this chapter download. MIT professor Glen Urban will show you why you should do this, how you can do this, and what other leading edge companies are doing in this arena.Continue Reading

• Using subject matter experts (SME) to develop call center managers

  Learn the benefits of promoting star agents to subject matter expert positions (SME) where they work under the call center supervisor.Continue Reading

• Access

  is for IT professionals, business leaders and developers who want to take a strategic approach to end-user computing. We cover the forward-thinking tactics and technologies needed to provide users with the tools they need to do their jobs.Continue Reading