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Learn to apply best practices and optimize your operations.

• How to optimize the digital workspace experience

  Digital workspaces aim to converge users' resources and IT's management into a single technology, but this massive undertaking can present some administration and UX challenges. Continue Reading

• Building customer relationships is central to loyalty

  Raghu Kalé's book, Loyalty and Sacrifice, discusses what it means for businesses to build relationships and create true customer loyalty -- going beyond repeat sales. Continue Reading

• 4 ways CX is central to digital transformation in retail

  Digital transformation initiatives in businesses can help drive sales, increase customer engagement and retention, and improve the customer experience. Continue Reading

• Top iOS 13 mobile device management features for IT

  The new iOS 13 mobile device management features Apple introduced help IT with device enrollment and other tasks, but IT must determine how these features fit into its plans. Continue Reading

• Life and business post-COVID-19 for employees and companies

  The COVID-19 pandemic has changed how companies interact with both employees and customers. Karl Sharicz offers a look at what he sees from a CX perspective going forward. Continue Reading

• 4 ways to ensure remote workforce success during COVID-19

  HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.Continue Reading

• 3 key training areas for remote sales success

  Remote work is easy for some departments, but sales teams may struggle without in-person interactions. Businesses should train sales reps to be successful while working from home.Continue Reading

• Email, social media marketing strategies adjust amid COVID-19

  Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home.Continue Reading

• What to consider with the digitization of business processes

  Many companies want to go digital, but they shouldn't abandon physical paper. Not everyone can digitize quickly, so it's important to accommodate them in a digital transformation.Continue Reading

• Rethink your onboarding and training digital adoption strategy

  Digital adoption strategies are crucial in today's "new normal," and that includes those related to new onboarding and training tools. Experts weigh in on how to create success.Continue Reading

• How does the aggressive iOS 13 RAM management affect UX?

  Apple's iOS 13 comes with RAM management that may terminate mobile apps that aren't in use. Apple has somewhat addressed this with updates, but some of the core issues remain.Continue Reading

• How businesses can optimize data-driven content creation

  The amount of content available on the internet grows every day. It is important for businesses to use data to make sure their content reaches the intended audience.Continue Reading

• 3 tips for adding e-commerce to an existing website

  While many businesses realize the necessity for e-commerce functions on their websites, they should be sure to focus on the customer journey and maintaining consistent experiences.Continue Reading

• Educate, empathize in social media strategy during coronavirus

  Social media offers an opportunity to connect during a period of isolation, but brands should be careful when adjusting social media strategies. Here are some words of advice.Continue Reading

• How remote contact centers benefit businesses, employees

  As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees.Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.Continue Reading

• HR's role in juggling COVID-19's effects

  Corporate HR leaders and their teams have some of the most important roles in dealing with the pandemic's effects on the business. Here's an in-depth look.Continue Reading

• How can Employee Central boost localized COVID-19 compliance?

  The SuccessFactors Employee Central Payroll Localization is one of the systems' core benefits. Now, SAP has released COVID-19 legal changes monitoring.Continue Reading

• Understand and manage Windows 10 virtual memory

  It can be difficult for IT pros to understand the intricacies of Windows 10 virtual memory, but they should develop a basic knowledge of virtual memory to effectively manage desktops.Continue Reading

• Renewed focus on contact center trends in 2020

  As contact centers move from office settings to remote work environments, businesses renew push for sustainable work-at-home programs, enhanced AI and cloud technologies.Continue Reading

• 6 tips for handling emergency calls in contact centers

  Many contact centers do not have a procedure for handling emergency calls, but they should. It is important for agents to know how to react to emergency situations.Continue Reading

• COVID-19 remote work security: 5 ways to boost cybersecurity

  HR leaders and their teams have an important role to serve in enterprise information security. Here are five ways they can help mitigate cyberthreats and provide user education.Continue Reading

• 4 tips for creating a crisis marketing strategy

  With a captive audience at home during the coronavirus crisis, many businesses are rethinking their marketing strategies. Influencer marketing is one route to go.Continue Reading

• For VDI, coronavirus pandemic could require a new approach

  Organizations may need to set up VDI deployments or alter existing infrastructure to support the influx of demand for remote work support due to the COVID-19 pandemic.Continue Reading

• ERP security issues with working remotely during COVID-19 outbreak

  Keeping the organization's enterprise systems safe is everyone's job -- from top leadership on down. Now that the coronavirus has millions homebound, that's never been more important.Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.Continue Reading

• Create a mobile BYOD policy for the coronavirus pandemic

  The COVID-19 pandemic is forcing organizations to support remote work whenever possible. Organization can follow a few key steps to enable productive remote work on mobile devices.Continue Reading

• Discover how Catchpoint helps end-user experience monitoring

  The Catchpoint end-user experience monitoring tool supports several notable integrations with enterprise software and monitoring capabilities such as real user monitoring.Continue Reading

• Understanding the features of Android enterprise device management

  Don't get overwhelmed when managing Android devices in the enterprise. Check out this cheat sheet to understand and use features that make device management a breeze.Continue Reading

• How to enable and troubleshoot fast startup in Windows 10

  The fast startup feature on Windows desktops can add value, but IT must understand when it should and shouldn't enable this feature and how to troubleshoot common issues.Continue Reading

• Floating the possibilities of SAP S/4HANA Cloud migration

  When weighing the advantages of abandoning legacy ERP systems for SAP S/4HANA Cloud, factors include implementation and support costs, functionality, flexibility and security.Continue Reading

• SAP S/4HANA migration: Critical advice for moving off ECC

  With the end of SAP ECC support looming in 2027, organizations must make some tough decisions. Here's a look at your choices.Continue Reading

• 7 enterprise policies that enhance mobile user experience

  Mobile admins must prioritize the mobile user experience they provide on their mobile fleet by deploying policies such as IT approving app permissions and single sign-on.Continue Reading

• 4 negotiation tactics for success in a Microsoft software agreement

  A Microsoft software agreement requires skill and knowledge. Use these four Microsoft negotiation tactics to get the best discounts for a productivity suite.Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.Continue Reading

• 9 steps for negotiating deals with Salesforce

  Understanding the Salesforce fiscal calendar, motivations of sales agents and what your businesses needs from a deal are key steps in negotiating contracts with the CRM giant.Continue Reading

• ERP integration strategy: 3 common approaches

  Integrating ERP with other business systems is critical to ensuring organizations are able to access data and streamline processes. Here are three approaches that can help ensure success.Continue Reading

• Tips for creating remote call center programs amid COVID-19 pandemic

  To create a sustainable work-from-home contact center program, businesses need to adjust a number of processes, including, hiring, training, supervision and technology.Continue Reading

• COVID-19 sparks software licensing issues with remote users

  Organizations face a range of issues with the spread of COVID-19, including how to support a newly remote workforce. Learn how to address these enterprise licensing concerns.Continue Reading

• Top 5 ERP software for small businesses

  ERP for small business promises better financial and business processes and access to analytics. Here's a look at five of the top choices in the marketplace.Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.Continue Reading

• Businesses move toward UC and contact center integration

  Integrating unified communications and contact center software is trending and it can provide a number of benefits to both business employees and customers.Continue Reading

• What Wi-Fi 6 phones and tablets can provide organizations

  The latest generation of Wi-Fi technology, Wi-Fi 6, can enable improved mobile UX for workers that rely on kiosks, smartphones and tablets for their daily on-premises tasks.Continue Reading

• Advances in enterprise mobile device security management

  Learn how IT must take a holistic management approach to stop every mobile threat that comes its way with the right tools, policies and device-specific best practices.Continue Reading

• 5 strategic steps to blunt mobile device security threats

  Companies need to evaluate their own needs and implement a viable mobile security strategy that's part of an overall corporate security plan. Their future may depend on it.Continue Reading

• Transformational HR in 2020: 7 strategies for agility and tech mastery

  CHROs and their teams must grow their people, business and technology skills as they focus on curating the employee experience. This roadmap will guide leaders and departments.Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.Continue Reading

• How do you address QoS in cloud communication networks?

  To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers.Continue Reading

• What IT needs to know about FIDO2 iOS and Android standards

  The FIDO2 standard can help organizations go passwordless, but IT should understand how exactly an application or website offers this possibility through the WebAuthn API.Continue Reading

• Clarity key to Southwest Airlines smooth candidate experience

  To create a great candidate experience, Southwest Airlines focuses on clarity in its recruiting processes. Here's what that looks like and how chatbots are helping.Continue Reading

• 4 VDI automation use cases that lower IT's management burden

  IT pros should understand the role of automation in VDI because automating certain tasks such as virtual desktop creation and monitoring can free up IT to focus on other issues.Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.Continue Reading

• How to configure Outlook on mobile devices with Intune

  Intune admins must know how to enable mobile users' needs, including having quick access to Outlook. Learn the five steps that IT must take to configure Outlook on mobile devices.Continue Reading

• VMware pitches in on Workspace ONE UEM

  VMware and Microsoft came together in 2019 to streamline endpoint management and create a single unified endpoint management product, Workspace ONE UEM.Continue Reading

• 3 emerging technologies changing the finance department

  Learn how three different ERP technologies -- cloud ERP, AI and robotic process automation -- are changing the world of finance.Continue Reading

• 5 tips for better employee experience journey mapping

  Building a better employee experience is not an easy process. Use these journey mapping strategies to get your HR team started on the path toward higher retention rates.Continue Reading

• Personalized digital experiences for customers begin at home

  Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff.Continue Reading

• Collaboration tools in the workplace boost customer experiences

  Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment.Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.Continue Reading

• How to choose the right ERP project team: 5 secrets to success

  Without the right people on your ERP project team, your implementation is doomed to fail. Here's how you should structure roles and responsibilities.Continue Reading

• Contact center workforce management keeps pace with consumers

  Workforce management software improves customer interactions with contact center agents and helps transform customer service from a cost center into a profit center.Continue Reading

• 6 key considerations for outsourcing HR functions

  Before deciding to outsource your HR department, take a look at these considerations, including cost, regulations and length of contract.Continue Reading

• 4 ways to create an effective personalization strategy

  Creating a personalization strategy can ensure that businesses offer the best possible experience to customers, with simple yet effective interactions.Continue Reading

• Contact center AI opens new frontiers for customer engagements

  Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers.Continue Reading

• 4 ways to implement HR support for remote employees

  HR can support employees who work from home so they feel more motivated and included, and in turn, stay productive. These four tips for managing remote employees can help.Continue Reading

• 3 case studies on reducing supply chain complexity

  Understanding which technologies can best simplify supply chain management is key to success in today's economy. Here's how three companies have tackled this issue.Continue Reading

• Standardize mobile UI with Microsoft Launcher for Android

  The Microsoft Launcher for Android functionality in Intune allows IT to provide a single UI for its Android devices. IT can configure it with JSON or Configuration Designer data.Continue Reading

• ERP support now calls for skills in cloud services, products

  The gradual shift from on-premises to cloud ERP makes the old emphasis on IT infrastructure less relevant and the ability to piece together cloud products more important.Continue Reading

• 5 up-and-coming Mac management software vendors to know

  Vendors that are dedicated to Mac management software tout their specialization as an advantage over unified endpoint management vendors and other desktop management tools.Continue Reading

• 15 essential employee engagement survey questions

  Crafting survey questions that uncover employee engagement issues is challenging. Here are some key questions and a guide to how HR teams can become better test creators.Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.Continue Reading

• 5 tips for a successful S/4HANA Cloud implementation

  Moving to S/4HANA public cloud can help you save on IT maintenance and simplify real-time analysis. Here's a look at what you can do to make the migration as successful as possible.Continue Reading

• AI in customer experience: Key benefits

  Incorporating AI in customer interactions enriches the customer experience in multiple ways, builds brand loyalty and boosts efficiency. Learn about three ways AI improves CX.Continue Reading

• Why AI won't replace recruiters

  Recruiters may consider using both the human element and the data brought in by intelligent tools if it can help them make better hiring decisions, but AI won't be replacing recruiters any time soon. Three experts weigh in on why.Continue Reading

• CXO role requires tenacity, cross-departmental influence

  The CXO role is fairly new to businesses, focusing on customer experience strategies across the entire enterprise. In this Q&A, an executive discusses what makes a CXO successful.Continue Reading

• 7 hurdles to using AI in accounting and finance

  Setting realistic expectations and using the same quality control measures that employees must follow can ensure success when you apply AI to financial data and processes.Continue Reading

• Navigate the micro app builder for Citrix Workspace

  With the Citrix micro app builder, IT can create a connection between business apps as well as custom and legacy systems and the Citrix Workspace to provide consistent UI.Continue Reading

• How to attract top talent in a competitive hiring market

  Finding the best candidates can seem impossible in today's competitive hiring landscape. Use these methods to help you attract even the choosiest candidates.Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.Continue Reading

• 5 tips for an effective marketing automation implementation

  Successful marketing automation implementations require steps beyond those that go into the usual technology rollouts. Here are some tips to help businesses along the way.Continue Reading

• How to perform a Windows Subsystem for Linux install

  Want to run Linux on a Windows desktop? Take these steps to perform a Windows Subsystem for Linux install, which includes downloading a distribution and providing authentication.Continue Reading

• Build your own at-home NSX VMware Workstation lab

  Create an at-home NSX test lab by running the software on VMware Workstation. Learn the ins and outs of this technology to make it simple and cut costs.Continue Reading

• What it takes to create ERP integration strategy success

  Companies are using more standalone systems, yet users are demanding better technology experiences. Bridging this chasm requires a solid integration strategy.Continue Reading

• What IT needs to know about Chrome extension security issues

  Google Chrome extensions can improve user experience, but they could access a lot of user data. Admins should take control over users' extensions for security and privacy reasons.Continue Reading

• 6 supply chain management tips

  A poorly maintained supply chain can spell disaster for your business. Here are six supply chain management tips to ensure success and mitigate risk.Continue Reading

• What are some benefits of SSO in contact centers?

  Contact center agents often need to remember a number of passwords to log in to multiple applications. Single sign-on can alleviate that pain point and increase productivity.Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.Continue Reading

• Consider content first in a digital transformation

  Organizations should think about content and where it will live at the beginning of any digital transformation to avoid headaches and extra work down the road.Continue Reading

• SAP ECC to S/4HANA migration: 4 essential issues

  The ERP landscape is transforming and SAP customers in particular are dealing with decision overload related to ECC to S/4HANA migration. Here's some top advice.Continue Reading

• Navigating the Registry Editor for Windows 10 desktop admins

  The Windows 10 registry stores some critical desktop settings that IT pros should know how to edit, alter or even delete to provide end users the optimal desktop experience.Continue Reading

• Early use of AI for finance focused on operations, analytics

  CFOs are automating repetitive processes in accounts payable and reporting; widespread use of AI in finance is not likely in the near term. Here's a look at the issues.Continue Reading

• 4 contact center trends that drive customer experience

  Modern contact centers are making a variety of improvements, such as incorporating AI and chatbots. Learn about four contact center trends that are poised to improve CX.Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.Continue Reading

• Windows 10 1909 Works Well

  When I say Windows 10 1909 2orks well, I mean that from a Reliability Monitor standpoint 1909 shows little or nothing to complain/worry about. Good!Continue Reading

• Finance transformation efforts soar with cloud ERP

  Although some CFOs resist moving financials to the cloud, the process can help streamline processes and save money. Here's a look at what's involved.Continue Reading

• 6 candidate journey mapping secrets savvy recruiters know

  A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.Continue Reading

• Critical tips for managing contingent workers

  Contingent workers save companies both time and money, so it's important to manage them in a win-win way. Here is what HR teams and employers can do to make sure that happens.Continue Reading

• Managing Windows Defender Device Guard in Windows desktops

  IT pros must understand how Windows Defender Device Guard uses a locked-down approach to desktop security and how this method could cause compatibility issues and headaches for IT.Continue Reading