Manage

Manage

Learn to apply best practices and optimize your operations.

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading

• Post Upgrade Windows 10 Update Assistant Cleanup

  For those who use this tool, a post upgrade Windows 10 Update Assistant cleanup is a good idea. You'll free up 20+ MB of disk space, lose an unneeded root level folder, and be ready for next time. Continue Reading

• Contact center agent experience needs massive overhaul

  Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover. Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation. Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit. Continue Reading

• Nirsoft Releases Windows Update History Viewer

  Given that Nirsoft releases Windows Update History Viewer (free software), Windows 10 power users and admins alike will want to take this informative tool for a spin.Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.Continue Reading

• Salesforce customers supplement CRM with AppExchange tools

  Salesforce customers are turning to the AppExchange to supplement their CRM function. Many find AppExchange tools to be more cost-effective and to integrate better with the CRM.Continue Reading

• Debugging Win10 Explorer Crashes

  While debugging Win10 Explorer crashes on my production PC, I learn it's a mistake to double-click PowerToys. I should be right-clicking inside File Explorer instead. Sigh.Continue Reading

• Build 19018 Kills Disk Cleanup Downloads Item

  Insider Preview Build 19018 kills Disk Cleanup Downloads item, but there are still many ways to scratch that particular itch, if you want to. Me, I periodically sweep older downloads into my ...Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.Continue Reading

• RAW Win10 Disk Report Thankfully Transitory

  When a RAW Win10 Disk reports itself in Explorer and dskchk, I immediately reboot my system. Fortunately, that cures the problem. Otherwise, more serious repairs -- discussed herein -- become ...Continue Reading

• Recycle Bin Explorer Use

  With a little bit of special knowledge and understanding, Recycle Bin Explorer use is dead simple and pretty informative. Check it out!Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.Continue Reading

• 4 future workplace trends HR should understand for 2020 and beyond

  The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time.Continue Reading

• Develop a strong smartphone policy for the enterprise

  Organizations with managed mobile users need to develop a smartphone policy, on everything from data use to app installation, to ensure security and smooth business processes.Continue Reading

• Autopilot Gets Oct 22 False Alarm Update

  MS Autopilot gets Oct 22 false alarm Update as it shows up on some Windows 10 Home and Enterprise PCs where Autopilot is not in play. The update fails with no negative side effects, thank goodness.Continue Reading

• Influencer marketing best practices to reach millennials, Gen Z

  To reach the millennial and Gen Z consumer, you need to build trust and create experiences. Follow these tips to spin up an influencer marketing campaign.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• How can the Samsung Knox Service Plugin help mobile admins?

  The Knox Service Plugin helps Samsung smartphone admins roll out security features through EMM tools more quickly. The program lowers the programming burden for EMM vendors as well.Continue Reading

• Weird DedicatedDumpFile Side Effect

  I discover a weird DedicatedDumpFile side effect, when I enable an alternate drive/location for a complete Windows memory dump. Happens even when I only want 256 MB mini-dumps. Weird!Continue Reading

• Benefits of migrating customer experience apps to the cloud

  Nemertes research claims 75% of contact centers do some or all business in the cloud. As CX technology improves, businesses increasingly consider the benefits of cloud migration.Continue Reading

• Google OEM config program enables quick updates to EMM

  Google's OEM Config program incentivizes Android smartphone OEMs to help EMM vendors quickly support device-specific management features by uploading APIs to the Google Play Store.Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.Continue Reading

• How to manage Office 365 mobile apps for business

  Microsoft Office 365 applications allow users to send emails and edit numerous types of documents, but the mobile apps present a number of adoption issues that IT should learn about.Continue Reading

• A strong CX technology spending plan can bring big returns

  The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.Continue Reading

• AI helps supply chain analytics make better predictions

  IoT sensors carry more data than ever into SCM platforms, making analytics simultaneously more complicated and effective. Machine learning is the indispensable helper.Continue Reading

• Best practices when analyzing order management system features

  It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.Continue Reading

• RDP Plus Sandbox Sometimes Equals Screen Confusion

  RDP plus Sandbox sometimes equals screen confusion, until I realize I can just barely access the restore control at the right of the overlaying RDP control bar. Sigh.Continue Reading

• MS Explains Machine Learning Role in Windows 10 Update Experience

  In a recent Microsoft blog post, MS explains Machine Learning role in Windows 10 Update experience, particularly how safeguards (update holds) are identified and eventually, cleared.Continue Reading

• AI drives unified endpoint management benefits beyond limits

  With a big boost from artificial intelligence, UEM tools sharpen applications in security, identity management, app monitoring, dynamic profiles, onboarding and self-help.Continue Reading

• Smarter Web-based Intel Driver Update Tool

  The new, smarter web-based Intel Driver Update Tool (Intel Driver & Support Assistant) recognizes OEM-supplied drivers, and won't update them with newer generic versions. That's good!Continue Reading

• 3 steps to lock down VDI security

  Despite a popular myth, virtual desktops are susceptible to security breaches just like traditional desktops. IT admins can improve VDI security by following these best practices.Continue Reading

• How unified communications is getting down to business

  This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers.Continue Reading

• 20H1 Gains Cloud Reset Capability

  Recent Insider Previews have it, and so will the next Feature Upgrade: 20H1 gains cloud reset capability as part of Windows 10's reworked "Reset this PC" facility.Continue Reading

• 4 ways to handle Windows Virtual Desktop management

  IT admins who deploy Windows Virtual Desktop should know how to use and manage the service first. Here are four ways to use Windows Virtual Desktop effectively.Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.Continue Reading

• Mystery Device Equals Moto Z Android Phone

  In figuring out that a mystery device equals Moto Z Android phone, I learn that powering the device on lets it show properly in Windows 10. Otherwise, the mystery endures.Continue Reading

• Should you keep your SIP trunk carrier when migrating to UCaaS?

  Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business.Continue Reading

• Latest Insider Preview Gets View Optional Updates Feature

  In Build 18980, Win10 Insider Preview Gets View Optional Updates Feature. So far, it presents a bunch of drivers. More capability is no doubt coming.Continue Reading

• 4 New 1903 Known Issues 9/13/2019

  With 4 New 1903 Known Issues 9/13/2019 MS continues to do a bang-up job of keeping up with reports and issues "in the wild." Thanks very much!Continue Reading

• Upselling customers adds ROI gold to contact center channels

  AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.Continue Reading

• Pondering System Refresh Planning System Retirements

  An aging (and mostly old) collection of Win10 PCs has me pondering System Refresh planning System Retirements. Now I have to figure out how to pay for all this!Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.Continue Reading

• When Disk Cleanup Fails Use Search

  When Disk Cleanup fails use search online to determine which files and folders are safe to delete. Here's a list I've started compiling.Continue Reading

• Employee engagement process balances technology and people

  Surveys and onboarding tools can help, but they're only small pieces to the employee engagement puzzle. This handbook provides a holistic view of corporate culture.Continue Reading

• Employee engagement best practices still rely on the human touch

  Employee engagement tools can play a critical role in worker productivity and retention, but they need the constant nurturing of executives, managers and HR leaders.Continue Reading

• Technology Advances Require Basic IP Address Understanding

  In replacing my old failing Wi-Fi Access Point with a new device, I'm reminded that technology advances require basic IP address understanding.Continue Reading

• 1903 KB4512941 Garnering Numerous Issues

  When I say 1903 KB4512941 Garnering Numerous Issues, I'm talking about three or more actual gotchas, one of which stymies successful installation. Be wary!Continue Reading

• New Android Q features could relieve IT headaches

  IT should get to know the latest Android Q features set to release with the new OS, but they also must learn about key features that Google will deprecate such as Device Admin.Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.Continue Reading

• Learn how to build a Salesforce app in 4 steps

  Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.Continue Reading

• Hello Face Yes Hello Face No

  Comparing a new Lenovo X1 Extreme to the X380 Yoga, I notice Hello Face Yes Hello Face No. The X1 has a Hello Face compatible camera, and the X380 does not.Continue Reading

• Follow Citrix VDI best practices for a successful deployment

  Citrix Virtual Apps and Desktops is a complicated product with a lot of different facets. Dig into these best practices to ensure a smooth deployment and management.Continue Reading

• 5 tips for designing a personalization strategy

  Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.Continue Reading

• Why BYOD management is a moving target

  Mixing work and personal usage on one device is a fundamental challenge that technology can only do so much to solve. Decide how to handle BYOD, or if you can nix it altogether.Continue Reading

• 5 digital customer experience technologies for a winning strategy

  A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.Continue Reading

• Defender PowerShell Hash Mismatches Fix Coming

  Recently, SFC /scannow has been mis-reporting Defender PowerShell scripts as potentially corrupt. MS faults a new OOB signing mechanism, and says Defender PowerShell Hash mismatches fix coming soon.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• The art and science of digital experience management strategies

  Businesses need a well-rounded view of customers to provide innovative, personalized digital experiences. In this handbook, learn the techniques and tools of the trade.Continue Reading

• To predict customer buying behavior, stop, look, listen, analyze

  Determining customer wants and needs to devise personalization strategies based on that data takes advanced technologies and the old-fashioned direct approach.Continue Reading

• Customer personalization relies on tools, tactics, metrics

  Measuring the success of personalized engagements across multiple channels and making adjustments can help improve CX, differentiate offerings and increase sales.Continue Reading

• 7 steps to implementing blockchain in the supply chain

  If your organization believes blockchain will bring greater visibility to the supply chain, first understand the critical steps needed to enable a successful implementation.Continue Reading

• Too Many Different Win10 Temperatures

  As I start looking for the best temperature monitoring tool for Windows 10 PCs, I find myself beset with too many different Win10 temperatures. I choose HWiNFO as my touchstone.Continue Reading

• Enterprise mobility management software offerings and use cases

  IT professionals can use enterprise mobility management software to deploy mobile policies across a fleet of endpoints, so they should get to know the EMM tools in the market.Continue Reading

• Clean-up Cools Down T520 Laptop

  When my wife observes that a PC is running hot, a good, serious clean-up cools down T520 laptop by enabling built-in ventilation to do its job.Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.Continue Reading

• 3 Intune app management practices that IT pros should know

  Intune admins should learn the basics of Intune app management for deploying, wrapping and securing applications. Find out why each step is crucial and how IT can accomplish them.Continue Reading

• The role of the HR system administrator on an HR team

  The HR system administrator plays a unique role in a company, providing support for projects and technology initiatives. They can also create a positive experience for new employees.Continue Reading

• Best mobile device security policy for loss or theft

  When a user loses a mobile device, an organization's data may be at risk. IT should deploy specific security policies such as remote device wipes to protect its organization's data.Continue Reading

• 7 ways to improve your retail sales

  Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail.Continue Reading

• Old Trick Still Kills Persistent Windows.old

  As I poke around on my production PC, I remember that an old trick still kills persistent Windows.old at the command line. It kills other root-level folders, too.Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.Continue Reading

• How to optimize Citrix and Microsoft deployments for VDI

  Citrix and Microsoft offer a variety of integrations to enhance their products. Find out what they are, and how organizations running VDI can take advantage of them.Continue Reading

• How a punk rocker would go about simplifying CX

  When the tech stack and measurement metrics overcomplicate CX, destroy it like a punk rocker, U.K. author Adrian Swinscoe suggests in this 'Pipeline' podcast interview.Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.Continue Reading

• 5 reasons why businesses continue to see the value of SharePoint

  Though Microsoft has added new features to Office 365 -- replacing some SharePoint functions -- many businesses still choose to cling to the legacy system.Continue Reading

• KB4505903 Fixes DPC Latency Issue

  When Microsoft release Version 1903 of Win10 some users reported audio issues. MS Engineer Pete Brown tweets that KB4505903 fixes DPC Latency Issue. May users confirm this fix.Continue Reading

• Identify Win10 Backup Version

  When looking into backup files, details information from ntoskrnl.exe can identify Win10 backup version. Here's where to find that file, and what to look for.Continue Reading

• 1809 MiniITX PC Gets 1903 Update Offer

  As an experiment, I left my wife's 2012 vintage PC at 1809 to see when it might get an upgrade offer. Today (July 24) her 1809 MiniITX PC gets 1903 update offer, and that upgrade succeeds!Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.Continue Reading

• Change management strategies for HRMS implementation

  Before you roll out a new HRMS, be sure to communicate the changes to employees and provide them with multiple resources to help them learn how to use the new system.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• Apple and Google simplify BYOD management with new OSes

  IT must weigh user privacy and endpoint security when it shapes its BYOD policies. Luckily, new features in iOS 13 and Android Q make this balance easier for IT to strike.Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.Continue Reading

• Recent Win10 Updates Bollix Defender Module Hashes

  Recent Win10 Updates bollix Defender module hashes. This makes SFC /SCANNOW report "corrupt files," but there's an easy fix (described in this post).Continue Reading

• SEC's iXBRL requirements met with optimism -- and trepidation

  Compliance with the SEC's new Inline XBRL requirements will change financial reporting processes. The benefits are there, but not everyone is optimistic about the change.Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.Continue Reading

• Is Windows 10 19H2 Now Called Version Next?

  The label applied for the latest Slow Ring Insider Preview has me asking: Is Windows 10 19H2 Now Called Version Next? Only time will tell . . .Continue Reading

• Screen maker uses financial analytics to foresee future

  Polydeck Screen Corp., a company that provides screen media solutions, adopts cloud-based management software that enables it better access to financial data.Continue Reading

• Resuming Work Underscores Routine Windows Admin Workload

  After returning from 10 days of vacation, resuming work underscores routine Windows Admin workload is noticeable and time-consuming, if also knocked off with relative ease.Continue Reading

• Digital upskilling prepares employees for the future of work

  As some industries face growing digital skills shortages, upskilling current employees and promoting a culture of learning will be crucial to keeping up with changes in technology.Continue Reading

• How to properly set user expectations about VDI performance

  VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others.Continue Reading