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• Browser Updates Require Human Intervention

  Right after I learn a new Edge version is out, I realize that browser updates require human intervention. Only users (or admins) can shoulder the awesome responsibility of restarting a browser. Continue Reading

• Ownership scenario should dictate mobile device policies

  The policies organizations should deploy for BYOD devices compared to kiosk devices are very different. Learn how organizations should approach these policy decisions. Continue Reading

• Top 6 2020 supply chain trends

  Supply chain technology is growing more complex and so are partnerships. Here are the most important trends leaders must understand in 2020 and beyond. Continue Reading

• Getting MS Mouse&Keyboard Center Version Info

  Getting MS Mouse&Keyboard Center version info proves a bit more challenging and tricksy than I'd wish. Norton File Insight to the rescue. Continue Reading

• 5 ways a chatbot for the contact center can help workflow

  AI and chatbot technology are constantly changing and gaining capabilities. Companies need to determine how to best use chatbots for their contact centers. Continue Reading

• 5 common Citrix printing issues and how to troubleshoot them

  Printing is one of the most frustrating areas of IT management, especially as a VDI admin. Troubleshoot five common Citrix printing issues with these tips and tricks.Continue Reading

• Self-Inflicted Spurious $SysReset Folder

  I call it a self-Inflicted spurious $SysReset folder because if you start and cancel the Windows Reset operation in Windows 10, you'll find that folder on your system drive. It's safe to delete, so ...Continue Reading

• Top 5 inventory management techniques

  Great inventory management techniques are critical as supply chain complexity grows. Here's a look at the top techniques to help your company succeed.Continue Reading

• 3 Windows migration questions IT must answer

  Microsoft has stopped mainstream support for Windows 7, so organizations must have a plan to migrate to Windows 10 or extend Windows 7 support. Find out how to shape a Windows migration plan here.Continue Reading

• Microsoft Changes WU Driver Inclusion Rules

  In the way of well-reported issues with updated device drivers for Intel graphics and networking, Realtek audio and Bluetooth, and more in 2019, MS changes its rule for bundling unapproved drivers ...Continue Reading

• Collaboration tools are shifting work culture in new ways

  The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture.Continue Reading

• 7 best practices for using SuccessFactors Talent Management

  With tools to cover the employee journey, SAP SuccessFactors Talent Management has a wealth of functionality. Here's how to make sure you get the most out of it.Continue Reading

• Notepad RTL Reading Order Gotcha Has Easy Fix

  When text entry starts running in the opposite direction from usual, I learn that Notepad RTL reading order gotcha has easy fix. A simple right-click menu option inside the application does the trick!Continue Reading

• 8 MobileIron features that EMM admins should know

  IT professionals should make the most of their EMM platform by learning the potentially overlooked features. MobileIron admins should learn about the following eight features.Continue Reading

• NirSoft DriveLetterView Shows Assigned Win10 Drive Letters

  NirSoft DriveLetterView shows assigned Win10 drive letters, both for active, mounted drives and removable drives previously installed but not currently present. Very handy!Continue Reading

• What are the top ways to improve warehouse efficiency?

  Today's warehouses have different issues than the warehouses of yesteryear, so it's critical to understand the role technology serves. Here's a look.Continue Reading

• 5 recruiting ideas for 2020 HR should explore

  The fight for top talent requires planning and turning to new approaches. Here are five recruitment strategies you can use to attract the right job candidates for your company.Continue Reading

• Can modern technology solve demand forecasting problems?

  Predicting demand has never been easy, but in the age of e-commerce and omnichannel, that difficulty has multiplied. Here is some helpful guidance for organizations.Continue Reading

• 4 factors that should shape a BYOD mobile policy

  BYOD policies aren't the same as corporate-owned device policies, so organizations must factor in regulatory concerns and mobile app management before they create the policy.Continue Reading

• How VDI can extend Windows 7 end of life

  As Microsoft stops supporting Windows 7, IT admins must plan to adapt. Run through the options, including transitioning to VDI with Windows 7 on Windows Virtual Desktop.Continue Reading

• 2004 Gets New Network Status

  Windows 10 2004 gets new Network Status look and info, and shows how Settings continues to supplant the Control Panel widgets.Continue Reading

• Missing Secunia PSI

  As I try one more time to find a reasonable replacement, once again I find myself missing Secunia PSI, the capable and comprehensive PC software scan-and-update utility that's been defunct since 2016.Continue Reading

• Windows 10 2004 Gets View Optional Updates

  With the latest 20H1/2004 release (Build 15636), Windows 10 2004 Gets View Optional Updates. Now users can see, select, and manage pending optional updates explicitly and directly.Continue Reading

• How to reduce the bullwhip effect: Supply chain partners, data key

  Understanding the causes of the bullwhip effect is critical to preventing it. Here's a look at why it happens and ways to close the gap between supply and demand.Continue Reading

• Business text messaging examples that engage customers

  Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.Continue Reading

• Manage Windows 10 default file type associations with SetUserFTA

  Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool.Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.Continue Reading

• Strategize a smooth contact center migration

  Companies are migrating from on-premises contact center software to the cloud. But before making the move, organizations must approve it from a strategic and practical perspective.Continue Reading

• How to get value from customer insights data

  Gathering and acting on customer insights can make the difference between a successful and struggling business. Here's how businesses can use it to their advantage.Continue Reading

• UUPDump.ml Invaluable Resource

  I call UUPdump.ml invaluable resource because it grabs MS internal download components and uses them to create ISOs for most (if not all) known versions of Windows 10.Continue Reading

• How food traceability software boosts supply chain visibility

  Food recalls have increased and more consumers want to know the supply chain journey of their food. Here's a look at how technology can help.Continue Reading

• How best to put collaboration tools to work for your team

  With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them.Continue Reading

• Big retailers share their CX strategies

  Effective customer experience strategies have a big impact on business success. Hear what Carnival Corp., Ritual Cosmetics and Ashley Stewart have to say about CX.Continue Reading

• Enterprise wearables bring benefits, management challenges

  Enterprise mobility isn't just about smartphones and tablets. Wearable device adoption is growing, so IT should be ready to support this dynamic category of mobile devices.Continue Reading

• How to tackle a supply chain transformation

  Today's business and supply chain leaders understand they need to transform the supply chain. Here's a look at the tools and strategies they'll need to create success.Continue Reading

• 3 ways to prepare for the Windows 7 deadline

  Organizations holding onto Windows 7 for dear life should reconsider because Microsoft stops supporting the OS in January. Here's how to make the transition to Windows 10 smoother.Continue Reading

• Is WU Slowing Down?

  When I realize how slowly Windows Update responds on some older PCs, I ask: Is WU slowing down? Subsequent research shows the answer is "no." I'm glad!Continue Reading

• 4 voice of the customer methods to improve CX

  To improve customer experience, organizations can use mystery shopping programs, social CRM and surveys to gather data from interactions with consumers.Continue Reading

• 4 steps to successful contact center technology implementation

  Before starting implementation of any new technology in a contact center, it is important to have a strategy to ensure both employee and customer satisfaction.Continue Reading

• Fight the skills gap with a great upskilling and reskilling strategy

  Just say 'no' to a skills gap and high turnover with upskilling and reskilling. Here's a look at the ins and outs of these important talent management concepts.Continue Reading

• MFA Offers Real Security Protection: Use It!

  A recent study for 2019 (Jan-Mar) finds 44 M re-used credential sets among Microsoft and Azure AD account holders. Because MFA offers real security protection, MS recommends its use whenever ...Continue Reading

• Learn about Microsoft's changes to the Office mobile app

  In 2019, Microsoft announced the Office mobile app as an entry point for its productivity suite and developed Office Intelligent Services features that can improve productivity.Continue Reading

• How to install root CA certificates on iPhones and iPads

  Apple iPads and iPhones can connect securely to enterprise networks, but IT admins need to install root certificates or CA certificates to the devices first.Continue Reading

• AI in hiring: Why HR should beware of bias

  AI in hiring may seem like the perfect solution to remove conscious and unconscious biases that already exist in people, but technology can't solve everything.Continue Reading

• Personalization engines help engage and retain customers

  Content personalization is essential to getting the right material to the right customers. Here are some personalization engines that can help you better target your content.Continue Reading

• 5 marketing budget strategies to maximize your dollars

  Experts suggest that businesses build well-constructed budgets and create talent roadmaps to determine whether they are hiring the best people to reach their goals.Continue Reading

• Customizing New Win10 Laptop

  After plunking down some hard-earned cash on Black Friday, I find myself customizing new Win10 laptop -- a Lenovo X390 Yoga -- for "the Boss" to replace her 2011/2012 mini-ITX desktop.Continue Reading

• Is macOS Catalina stable enough for enterprise use?

  Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.Continue Reading

• How Netflix uses emotional analytics to improve CX

  Emotional analytics enable businesses to obtain customer feedback without words. Netflix employs this tactic as a means to engage and retain customers.Continue Reading

• Can IT use VMware Horizon View without vCenter?

  Running VMware Horizon View without vCenter is possible but impractical. Understand why an organization would want to use this setup and what the implications are.Continue Reading

• 6 steps for building a digital transformation strategy

  The failure rate of digital transformation is high, but a smart and detailed strategy can vastly improve the outcome of your digital transformation. Here's how to create one.Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.Continue Reading

• Why reducing hiring bias isn't easy

  Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help.Continue Reading

• Top 5 Office 365 skills for SharePoint administrators

  Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with the file sharing and collaboration platform.Continue Reading

• Transferrus Interruptus Resumes in Win10

  When I accidentally trip over (and disconnect) a USB drive during a ginormous file copy session, I learn that Transferrus Interruptus Resumes in Win10 (things picked up where they were interrupted, ...Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.Continue Reading

• How to use low-code software platforms for digital experiences

  Low-code software platforms enable flexibility and faster development for digital experiences. Here's what content managers should consider before purchasing a low-code tool.Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.Continue Reading

• 1909 Gets Generic Keys

  1909 gets generic keys for all versions: these are helpful during installation because they allow it to proceed to completion without requiring activation (or a valid Windows 10 key).Continue Reading

• 6 employee activism lessons HR needs today

  Employee activism spiked last year, and experts say that as the 'age of purpose' gathers force, more workers will follow suit. Here are a few of the lessons HR should learn now.Continue Reading

• Microsoft Teams Jumps to 20M Active Users

  When MS Teams jumps to 20M active users monthly, that confirms my own personal experience: Teams is easy to learn, fun to use, and truly boosts productivity.Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.Continue Reading

• Post Upgrade Windows 10 Update Assistant Cleanup

  For those who use this tool, a post upgrade Windows 10 Update Assistant cleanup is a good idea. You'll free up 20+ MB of disk space, lose an unneeded root level folder, and be ready for next time.Continue Reading

• Contact center agent experience needs massive overhaul

  Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover.Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation.Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit.Continue Reading

• Nirsoft Releases Windows Update History Viewer

  Given that Nirsoft releases Windows Update History Viewer (free software), Windows 10 power users and admins alike will want to take this informative tool for a spin.Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.Continue Reading

• Salesforce customers supplement CRM with AppExchange tools

  Salesforce customers are turning to the AppExchange to supplement their CRM function. Many find AppExchange tools to be more cost-effective and to integrate better with the CRM.Continue Reading

• Deploy kiosk devices with the Managed Home Screen Android app

  The Managed Home Screen app allows Microsoft Intune admins to deploy multi-app kiosk devices. IT should learn the two best Managed Home Screen Android management options.Continue Reading

• Debugging Win10 Explorer Crashes

  While debugging Win10 Explorer crashes on my production PC, I learn it's a mistake to double-click PowerToys. I should be right-clicking inside File Explorer instead. Sigh.Continue Reading

• Build 19018 Kills Disk Cleanup Downloads Item

  Insider Preview Build 19018 kills Disk Cleanup Downloads item, but there are still many ways to scratch that particular itch, if you want to. Me, I periodically sweep older downloads into my ...Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.Continue Reading

• RAW Win10 Disk Report Thankfully Transitory

  When a RAW Win10 Disk reports itself in Explorer and dskchk, I immediately reboot my system. Fortunately, that cures the problem. Otherwise, more serious repairs -- discussed herein -- become ...Continue Reading

• Recycle Bin Explorer Use

  With a little bit of special knowledge and understanding, Recycle Bin Explorer use is dead simple and pretty informative. Check it out!Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.Continue Reading

• 4 future workplace trends HR should understand for 2020 and beyond

  The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time.Continue Reading

• Develop a strong smartphone policy for the enterprise

  Organizations with managed mobile users need to develop a smartphone policy, on everything from data use to app installation, to ensure security and smooth business processes.Continue Reading

• Autopilot Gets Oct 22 False Alarm Update

  MS Autopilot gets Oct 22 false alarm Update as it shows up on some Windows 10 Home and Enterprise PCs where Autopilot is not in play. The update fails with no negative side effects, thank goodness.Continue Reading

• How to automate software installation for Windows VDI

  Software installation can be mind-numbingly tedious. Here's how to use Chocolatey, a package manager, to automate the process for virtual desktops running Windows.Continue Reading

• Influencer marketing best practices to reach millennials, Gen Z

  To reach the millennial and Gen Z consumer, you need to build trust and create experiences. Follow these tips to spin up an influencer marketing campaign.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• How can the Samsung Knox Service Plugin help mobile admins?

  The Knox Service Plugin helps Samsung smartphone admins roll out security features through EMM tools more quickly. The program lowers the programming burden for EMM vendors as well.Continue Reading

• Weird DedicatedDumpFile Side Effect

  I discover a weird DedicatedDumpFile side effect, when I enable an alternate drive/location for a complete Windows memory dump. Happens even when I only want 256 MB mini-dumps. Weird!Continue Reading

• Benefits of migrating customer experience apps to the cloud

  Nemertes research claims 75% of contact centers do some or all business in the cloud. As CX technology improves, businesses increasingly consider the benefits of cloud migration.Continue Reading

• How to create an Windows 10 unattended installation

  A Windows 10 unattended installation can help IT immensely. One of the key steps along the way is creating an answer file, which includes understanding the Windows Setup workflow.Continue Reading

• Google OEM config program enables quick updates to EMM

  Google's OEM Config program incentivizes Android smartphone OEMs to help EMM vendors quickly support device-specific management features by uploading APIs to the Google Play Store.Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.Continue Reading

• How to manage Office 365 mobile apps for business

  Microsoft Office 365 applications allow users to send emails and edit numerous types of documents, but the mobile apps present a number of adoption issues that IT should learn about.Continue Reading

• A strong CX technology spending plan can bring big returns

  The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.Continue Reading

• VMware Horizon requirements for a VDI cloud deployment

  Before you use Horizon in the cloud, you must configure AD, connect Horizon to your IaaS, set up a user access gateway and assign admin roles.Continue Reading

• AI helps supply chain analytics make better predictions

  IoT sensors carry more data than ever into SCM platforms, making analytics simultaneously more complicated and effective. Machine learning is the indispensable helper.Continue Reading

• Best practices when analyzing order management system features

  It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.Continue Reading

• RDP Plus Sandbox Sometimes Equals Screen Confusion

  RDP plus Sandbox sometimes equals screen confusion, until I realize I can just barely access the restore control at the right of the overlaying RDP control bar. Sigh.Continue Reading

• MS Explains Machine Learning Role in Windows 10 Update Experience

  In a recent Microsoft blog post, MS explains Machine Learning role in Windows 10 Update experience, particularly how safeguards (update holds) are identified and eventually, cleared.Continue Reading

• AI sharpens unified endpoint management tools and apps

  Endpoint management is never simple, but AI can help. In this handbook, learn how AI in UEM tools can significantly improve device security and management.Continue Reading