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• Cloud empowers remote work during pandemic and beyond

  A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity. Continue Reading

• Develop an effective unified communications security plan

  A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs. Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX. Continue Reading

• What the CCPA means for content security

  Now that the CCPA is in full effect, businesses must adjust their processes to better protect content. Organizations should prioritize security to avoid fines. Continue Reading

• Simplify employee and customer experiences to adapt and grow

  Ricardo Saltz Gulko breaks down how organizations can focus on improving employee and customer experience by simplifying complex processes. Continue Reading

• 10 cloud ERP implementation challenges during COVID-19

  A new cloud ERP system can help your company create digital transformation and find new opportunities. But first, you must address implementation challenges.Continue Reading

• Top 5 enterprise Linux distributions to consider adopting

  While Linux distributions all serve a similar purpose in the enterprise, organizations should still familiarize themselves with the different distributions to find the best fit.Continue Reading

• Boost workplace health and safety against COVID-19

  In a post-pandemic world, a return-to-office strategy is not complete without detailed attention to workplace safety. Here are some HR software tools that may help.Continue Reading

• What to consider when developing a corporate taxonomy

  Finding information efficiently within a company is key for user productivity. Businesses should develop an enterprise search strategy to improve content navigation and discovery.Continue Reading

• Remote ERP implementation: 10 project management essentials

  Implementing ERP remotely can be challenging because for many IT teams it's new territory. Here are ways to make it easier.Continue Reading

• New enterprise video strategy must go beyond meetings

  Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.Continue Reading

• Ensure remote users meet data protection standards

  During the pandemic, users may have adopted insecure applications as part of their workflows. IT pros must ensure remote data protection by securing or removing these apps.Continue Reading

• How can CFOs pivot to a virtual financial close?

  As finance teams have suddenly turned into a remote workforce, CFOs must guide them in a successful close. Here's advice to help.Continue Reading

• 9 strategies for email marketing segmentation

  There are a number of strategies businesses can use to segment email marketing lists, including geographic location, purchase history, abandoned carts and forms, and gender.Continue Reading

• 18 HR cost reduction ideas for the 2020 COVID-19 recession

  The COVID-19 recession demands creativity to stay competitive. Here's a look at 18 HR cost reduction ideas -- including freezing HR tech projects -- that have the potential to help.Continue Reading

• HR technology, analytics may help companies through COVID-19

  HR technology can play a large role in helping companies navigate through COVID-19, set workforce strategy, and reevaluate HR programs and internal communications.Continue Reading

• How can HR protect employee data privacy during COVID-19?

  Collecting health-related employee data in your HR system -- even during the COVID-19 pandemic -- isn't a simple issue, due to the many regulations that protect employees.Continue Reading

• How to address a Microsoft Teams telephony integration

  In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.Continue Reading

• Businesses replacing phone calls with video meeting platforms

  Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.Continue Reading

• Here's how sales teams use AI to increase revenue

  When a business incorporates AI into its sales processes, it may improve pricing optimization, contact analytics and forecasting, ultimately strengthening its sales department.Continue Reading

• How HR can help boost trust in the workplace

  In this Q&A about her book Unleashed, co-author Frances Frei discusses why trust is so important in the workplace and how HR leaders can help maintain it.Continue Reading

• 5 post-pandemic workplace changes due to safety concerns

  The COVID-19 pandemic has already had a profound effect on workplaces. Here are five of those changes and what they mean for HR teams.Continue Reading

• Reevaluating budgets to provide UC devices to home workers

  Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.Continue Reading

• Post-pandemic world calls for new video conferencing strategy

  The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.Continue Reading

• GE Digital CTO on data, AI role in digital twin applications

  Colin Parris, founder of GE's digital twin effort, lays out the reasons data management can make or break an application and why pairing digital twins with AI makes each one better.Continue Reading

• 10 signs your D&I program is failing

  In this excerpt from Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, co-authors Frances Frei and Anne Morriss discuss diversity and inclusion program issues.Continue Reading

• What do SAP leadership changes signify for company strategy?

  SAP recently announced that Jennifer Morgan was no longer co-CEO and that Christian Klein would take the helm. Learn what that means for the company's strategy.Continue Reading

• Lessons from COVID-19: 4 inventory management strategies

  COVID-19 highlighted a number of problems with current approaches to inventory management. Here are four strategies that leaders can use to correct those inefficiencies.Continue Reading

• 4 virtual recruiting strategies to implement after COVID-19

  Hiring has changed due to COVID-19. Here are four virtual recruiting strategies to follow as you adjust to online hiring.Continue Reading

• How can speech recognition technology support remote work?

  Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive.Continue Reading

• What are the risks of canceling an ERP project?

  In response to the COVID-19 pandemic, many business and technology leaders are deciding whether to cancel or pause an ERP implementation. Here are some risks to factor into the decision.Continue Reading

• Organizations revamp UCC strategy for remote workforce

  As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.Continue Reading

• Large group WebRTC meetings require managing CPU usage

  In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.Continue Reading

• 10 ways to improve CX when developing virtual agents

  Consider these 10 methods when building new virtual agents for your clients to help balance design, user experience, technical feasibility and business value.Continue Reading

• 4 tips for creating a content marketing SEO strategy

  There are multiple components to a good SEO strategy, and it's important for businesses to stay plugged in and evolve with those strategies over time.Continue Reading

• 4 cloud ECM best practices for businesses to heed

  Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.Continue Reading

• 5 tips to optimize CAD application performance for VDI

  CAD applications that run on VDI require special treatment on the back end by admins, and this video explains how IT can optimize CAD performance for remote and local users.Continue Reading

• Brands focus on messaging, empathy in crisis marketing mode

  There is no single way for businesses to approach marketing in a crisis, but no matter how they choose to address the situation, they must be sensitive to their customers.Continue Reading

• 4 best practices for call center management

  An effective contact center is a result of strong management and knowledgeable agents. Management teams must invest time and energy in training their employees properly.Continue Reading

• Preparing your customer experience strategies for the new normal

  As companies prepare to reopen following the lengthy shutdown due to the pandemic, they need to learn how their customers feel and how best to adapt to serve them.Continue Reading

• In crisis, opportunity: Downturn in ERP industry has upside

  The inaugural ERP Confab examines what the economic downturn from the pandemic means for ERP users and vendors. Plus: a deep dive into SAP and its upcoming virtual Sapphire show.Continue Reading

• HR technologies solidify HR employee experience near and far

  Culture, physical and virtual workspaces, and policies play key roles in fostering worker loyalty and engagement -- with the help of the right HR technologies.Continue Reading

• AI in HR recruitment targets high-demand technology talent

  As demand for technology talent persists, even during pandemic times, AI, chatbots and machine learning play an increasingly critical role in hiring choosy candidates.Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help.Continue Reading

• Get to know key features of content services platforms

  A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP.Continue Reading

• Top 10 return-to-office guidelines HR and business leaders need now

  Companies that are reopening offices will need to plan for an entirely different model than what preceded the COVID-19 pandemic. Here are 10 guidelines that can make it easier.Continue Reading

• Supply chain recovery post-COVID-19: Risk, disruption and tech

  The coronavirus pandemic exposed the fragility of global supply chains and leaders must turn their attention to boosting resiliency. Here's how to start.Continue Reading

• How to optimize the digital workspace experience

  Digital workspaces aim to converge users' resources and IT's management into a single technology, but this massive undertaking can present some administration and UX challenges.Continue Reading

• Building customer relationships is central to loyalty

  Raghu Kalé's book, Loyalty and Sacrifice, discusses what it means for businesses to build relationships and create true customer loyalty -- going beyond repeat sales.Continue Reading

• 4 ways CX is central to digital transformation in retail

  Digital transformation initiatives in businesses can help drive sales, increase customer engagement and retention, and improve the customer experience.Continue Reading

• Life and business post-COVID-19 for employees and companies

  The COVID-19 pandemic has changed how companies interact with both employees and customers. Karl Sharicz offers a look at what he sees from a CX perspective going forward.Continue Reading

• 4 ways to ensure remote workforce success during COVID-19

  HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.Continue Reading

• 3 key training areas for remote sales success

  Remote work is easy for some departments, but sales teams may struggle without in-person interactions. Businesses should train sales reps to be successful while working from home.Continue Reading

• Email, social media marketing strategies adjust amid COVID-19

  Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home.Continue Reading

• What to consider with the digitization of business processes

  Many companies want to go digital, but they shouldn't abandon physical paper. Not everyone can digitize quickly, so it's important to accommodate them in a digital transformation.Continue Reading

• Rethink your onboarding and training digital adoption strategy

  Digital adoption strategies are crucial in today's "new normal," and that includes those related to new onboarding and training tools. Experts weigh in on how to create success.Continue Reading

• How does the aggressive iOS 13 RAM management affect UX?

  Apple's iOS 13 comes with RAM management that may terminate mobile apps that aren't in use. Apple has somewhat addressed this with updates, but some of the core issues remain.Continue Reading

• How businesses can optimize data-driven content creation

  The amount of content available on the internet grows every day. It is important for businesses to use data to make sure their content reaches the intended audience.Continue Reading

• 3 tips for adding e-commerce to an existing website

  While many businesses realize the necessity for e-commerce functions on their websites, they should be sure to focus on the customer journey and maintaining consistent experiences.Continue Reading

• Educate, empathize in social media strategy during coronavirus

  Social media offers an opportunity to connect during a period of isolation, but brands should be careful when adjusting social media strategies. Here are some words of advice.Continue Reading

• How remote contact centers benefit businesses, employees

  As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees.Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.Continue Reading

• HR's role in juggling COVID-19's effects

  Corporate HR leaders and their teams have some of the most important roles in dealing with the pandemic's effects on the business. Here's an in-depth look.Continue Reading

• How can Employee Central boost localized COVID-19 compliance?

  The SuccessFactors Employee Central Payroll Localization is one of the systems' core benefits. Now, SAP has released COVID-19 legal changes monitoring.Continue Reading

• Renewed focus on contact center trends in 2020

  As contact centers move from office settings to remote work environments, businesses renew push for sustainable work-at-home programs, enhanced AI and cloud technologies.Continue Reading

• 6 tips for handling emergency calls in contact centers

  Many contact centers do not have a procedure for handling emergency calls, but they should. It is important for agents to know how to react to emergency situations.Continue Reading

• COVID-19 remote work security: 5 ways to boost cybersecurity

  HR leaders and their teams have an important role to serve in enterprise information security. Here are five ways they can help mitigate cyberthreats and provide user education.Continue Reading

• 4 tips for creating a crisis marketing strategy

  With a captive audience at home during the coronavirus crisis, many businesses are rethinking their marketing strategies. Influencer marketing is one route to go.Continue Reading

• ERP security issues with working remotely during COVID-19 outbreak

  Keeping the organization's enterprise systems safe is everyone's job -- from top leadership on down. Now that the coronavirus has millions homebound, that's never been more important.Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.Continue Reading

• Create a mobile BYOD policy for the coronavirus pandemic

  The COVID-19 pandemic is forcing organizations to support remote work whenever possible. Organization can follow a few key steps to enable productive remote work on mobile devices.Continue Reading

• Floating the possibilities of SAP S/4HANA Cloud migration

  When weighing the advantages of abandoning legacy ERP systems for SAP S/4HANA Cloud, factors include implementation and support costs, functionality, flexibility and security.Continue Reading

• SAP S/4HANA migration: Critical advice for moving off ECC

  With the end of SAP ECC support looming in 2027, organizations must make some tough decisions. Here's a look at your choices.Continue Reading

• 7 enterprise policies that enhance mobile user experience

  Mobile admins must prioritize the mobile user experience they provide on their mobile fleet by deploying policies such as IT approving app permissions and single sign-on.Continue Reading

• 4 negotiation tactics for success in a Microsoft software agreement

  A Microsoft software agreement requires skill and knowledge. Use these four Microsoft negotiation tactics to get the best discounts for a productivity suite.Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.Continue Reading

• 9 steps for negotiating deals with Salesforce

  Understanding the Salesforce fiscal calendar, motivations of sales agents and what your businesses needs from a deal are key steps in negotiating contracts with the CRM giant.Continue Reading

• ERP integration strategy: 3 common approaches

  Integrating ERP with other business systems is critical to ensuring organizations are able to access data and streamline processes. Here are three approaches that can help ensure success.Continue Reading

• Tips for creating remote call center programs amid COVID-19 pandemic

  To create a sustainable work-from-home contact center program, businesses need to adjust a number of processes, including, hiring, training, supervision and technology.Continue Reading

• COVID-19 sparks software licensing issues with remote users

  Organizations face a range of issues with the spread of COVID-19, including how to support a newly remote workforce. Learn how to address these enterprise licensing concerns.Continue Reading

• Top 5 ERP software for small businesses

  ERP for small business promises better financial and business processes and access to analytics. Here's a look at five of the top choices in the marketplace.Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.Continue Reading

• Businesses move toward UC and contact center integration

  Integrating unified communications and contact center software is trending and it can provide a number of benefits to both business employees and customers.Continue Reading

• What Wi-Fi 6 phones and tablets can provide organizations

  The latest generation of Wi-Fi technology, Wi-Fi 6, can enable improved mobile UX for workers that rely on kiosks, smartphones and tablets for their daily on-premises tasks.Continue Reading

• 5 strategic steps to blunt mobile device security threats

  Companies need to evaluate their own needs and implement a viable mobile security strategy that's part of an overall corporate security plan. Their future may depend on it.Continue Reading

• Transformational HR in 2020: 7 strategies for agility and tech mastery

  CHROs and their teams must grow their people, business and technology skills as they focus on curating the employee experience. This roadmap will guide leaders and departments.Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.Continue Reading

• How do you address QoS in cloud communication networks?

  To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers.Continue Reading

• Clarity key to Southwest Airlines smooth candidate experience

  To create a great candidate experience, Southwest Airlines focuses on clarity in its recruiting processes. Here's what that looks like and how chatbots are helping.Continue Reading

• 4 VDI automation use cases that lower IT's management burden

  IT pros should understand the role of automation in VDI because automating certain tasks such as virtual desktop creation and monitoring can free up IT to focus on other issues.Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.Continue Reading

• 3 emerging technologies changing the finance department

  Learn how three different ERP technologies -- cloud ERP, AI and robotic process automation -- are changing the world of finance.Continue Reading

• 5 tips for better employee experience journey mapping

  Building a better employee experience is not an easy process. Use these journey mapping strategies to get your HR team started on the path toward higher retention rates.Continue Reading

• Personalized digital experiences for customers begin at home

  Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff.Continue Reading

• Collaboration tools in the workplace boost customer experiences

  Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment.Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.Continue Reading

• How to choose the right ERP project team: 5 secrets to success

  Without the right people on your ERP project team, your implementation is doomed to fail. Here's how you should structure roles and responsibilities.Continue Reading

• Contact center workforce management keeps pace with consumers

  Workforce management software improves customer interactions with contact center agents and helps transform customer service from a cost center into a profit center.Continue Reading

• 6 key considerations for outsourcing HR functions

  Before deciding to outsource your HR department, take a look at these considerations, including cost, regulations and length of contract.Continue Reading