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Learn to apply best practices and optimize your operations.

• 6 advantages and disadvantages of value chain analysis

  Company leaders seeking to optimize efficiency and reduce costs should learn the advantages and disadvantages of value chain analysis to determine if it's the right choice. Continue Reading

• How generative AI can improve knowledge management

  With generative AI, knowledge management teams can automate knowledge capture and maintenance processes. Explore how AI can improve knowledge management. Continue Reading

• PLM vs. ALM: Compare the differences

  Company leaders must be aware of the critical distinctions between PLM and ALM. Learn each system's features and how they can potentially work together. Continue Reading

• How product-led growth can help scale your business

  With a product-led growth strategy, you can take the pressure off your sales and marketing teams and center what really matters: the product and the customer. Continue Reading

• 9 features to look for in benefits administration software

  Explore the features your organization's benefits administration software should include to ensure it integrates with other systems and meets the needs of HR staff and employees. Continue Reading

• Harnessing UC tools to address proximity bias in the workplace

  Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.Continue Reading

• How to build an effective upskilling program for employees

  Learn how upskilling can benefit an organization by helping to fill open positions and the steps needed to create a program that involves management and employee feedback.Continue Reading

• How to reduce customer service costs

  As organizations adjust to today's economy, CX managers should implement new technologies and strategies to reduce customer service costs without sacrificing quality.Continue Reading

• Maximize application performance with VDI optimization tools

  IT administrators should look into different VDI optimization tools to reduce the amount of resources used and maximize performance. Learn all about these tools and their benefits.Continue Reading

• 5 uses for IoT in field service management

  IoT can benefit field service management in various ways. Learn about some of its applications in FSM, including inventory management and remote monitoring.Continue Reading

• 10 sales enablement best practices

  A proper sales enablement strategy can help businesses improve revenue, training for sales teams and overall CX. And, with the right tools, teams can become more efficient.Continue Reading

• Comparing iPhone vs. Android privacy for employee devices

  Employee privacy is a crucial factor in mobile device management, and IT should know how device type plays into this. Learn how the privacy features of iOS and Android differ.Continue Reading

• What does it mean to be customer obsessed?

  Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.Continue Reading

• 7 ways to successfully align your sales and marketing teams

  Learn how to create a close collaboration between sales and marketing that can lead to more effective marketing campaigns, an increase in qualified leads and a boost in revenue.Continue Reading

• How to create a customer journey map -- with template

  Customer journey maps help CX teams delve into the data gathered during a customer's experience. They also help businesses to understand the failures and successes of sales.Continue Reading

• Learn the 6 types of learning management systems

  Some of the types of LMSes include SaaS LMS and on-premises. HR leaders should learn about each type so they can choose the right one for their organization.Continue Reading

• 8 steps for an ERP post-implementation audit

  A post-implementation audit can help determine if an ERP system is working well or not. Project leaders should consider these eight steps to ensure a successful audit.Continue Reading

• Maximize PC lifespans with effective PC lifecycle management

  When IT departments set lifecycle policy for PCs and desktops, they will need to set the length of a PC's life for user groups. Learn how to calculate the ideal lifecycle length.Continue Reading

• How to fit customer experience security into your strategy

  Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.Continue Reading

• 5 tips for creating customer journey maps from buyer personas

  Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.Continue Reading

• The role of Mac file and folder encryption for businesses

  IT administrators can enable the Mac FileVault utility across business files and data to provide an extra layer of security and meet compliance standards.Continue Reading

• 8 customer journey KPIs that businesses should track

  To ensure CX teams properly track their customers' journeys, use KPIs such as churn and engagement rates to help inform what users enjoy and where they get stuck.Continue Reading

• 3 video conferencing best practices to improve meetings

  Hybrid work means that video meetings are here to stay. Organizations need to plan to ensure their video conferences are as effective as possible.Continue Reading

• How IT departments structure collaboration management

  Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.Continue Reading

• What is the role of a customer relationship manager?

  The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience.Continue Reading

• The 5 indicators of healthy sales-marketing alignment

  How can a business ensure sales and marketing teams communicate and are on the same page? Ask these five questions and make sure both teams share a common language.Continue Reading

• Navigating unlimited PTO: Pros, cons and best practices

  Unlimited time off helps companies demonstrate that they trust their employees, but disadvantages include workers deciding not to use their PTO. Learn more pros and cons.Continue Reading

• 3 ways to use AI to improve employee experience

  Technology like conversational AI and large language models can potentially help companies improve employee experience. Learn how HR leaders can use them.Continue Reading

• 4 components of a customer obsession model

  Customer-obsessed organizations put customers at the heart of their operations. A customer obsession model requires important elements like a data strategy and leadership support.Continue Reading

• 4 PC lifecycle management best practices

  There isn't a perfect PC lifecycle plan for all organizations, so IT teams and management should ask themselves these four questions to shape their PC policy.Continue Reading

• Monitor generative AI in customer experiences -- or else

  As marketers and customer service leaders deploy generative AI tools that tech vendors are rapidly commercializing, they should monitor U.S. FTC guidance.Continue Reading

• How to increase employee engagement on sustainability

  Getting employees excited about sustainability topics doesn't just happen. Here's how initiatives such as sustainability ERGs and volunteering opportunities can spark engagement.Continue Reading

• The pros and cons of hiring boomerang employees

  Returning, or 'boomerang,' employees can bring plenty of advantages, such as faster onboarding, but disadvantages can include employee complacency. Learn about the pros and cons.Continue Reading

• CXM vs. CRM: Which platform is best for your business?

  CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers.Continue Reading

• Best practices for a PC end-of-life policy

  Organizations that deploy PCs need a strong and clear policy to handle hardware maintenance, end of life decisions, sustainable disposal practices and more.Continue Reading

• 4 important skills of a knowledge management leader

  KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ability to translate KM ideas into business language.Continue Reading

• SAP AI initiatives expand on several fronts at Sapphire 2023

  TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, including SAP's generative AI partnership with Microsoft.Continue Reading

• What does a knowledge management leader do?

  Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people.Continue Reading

• 6 risks of ChatGPT in customer service

  Despite ChatGPT's customer service benefits, organizations must understand the technology's risks, such as fabricated information, bias and security concerns.Continue Reading

• 8 ideas for increasing warehouse sustainability

  Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can improve sustainability.Continue Reading

• 3 best practices for a successful UCaaS migration

  Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies.Continue Reading

• Migrating from Slack: Inside the trend and spend

  The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack.Continue Reading

• 5 steps to achieve UC network modernization for hybrid work

  The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs.Continue Reading

• What adding a decision intelligence platform can do for ERP

  Tom Oliver of AI vendor Faculty makes the case for decision intelligence technology as the solution to the data-silo problems of today's composable ERP.Continue Reading

• Benefits of employee recognition programs and ideas to try

  Employee recognition programs can lead to happier workers, which helps companies overall. Learn some benefits of employee recognition programs as well as potential pitfalls.Continue Reading

• 7 tips for creating an alumni employee network

  Even great HR teams have recruiting challenges in today's competitive labor market. Learn how an alumni employee network might help and why it's a magnet for 'boomerang employees.'Continue Reading

• Tap collaboration devices for employee experience data

  Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity.Continue Reading

• Key Apple-native macOS security features for administrators

  There are lots of universal security controls that can apply to any type of desktops, but IT teams need to look at the specific features native to desktops such as macOS.Continue Reading

• partner relationship management (PRM)

  Partner relationship management (PRM) is a combination of the software, processes and strategies companies use to streamline business processes with partners that sell their products.Continue Reading

• Top 8 knowledge base products in 2023

  A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow.Continue Reading

• enterprise mobility management (EMM)

  Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.Continue Reading

• Successful hybrid working mixes tech, policy and culture

  IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.Continue Reading

• 8 SharePoint Syntex best practices

  To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption.Continue Reading

• Advice for marketing personalization

  Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention.Continue Reading

• 7 customer success best practices

  Customer success aims to ensure a positive CX after the sales process is complete. These best practices can help teams stay on track and keep customers satisfied.Continue Reading

• 7 key benefits of mobile device management for businesses

  Mobile device management tools offer several benefits, like improved productivity and enhanced security, to organizations that use mobile devices for business tasks.Continue Reading

• How to evaluate cloud vs. on-premises MDM, EMM or UEM

  Organizations should consider whether an on-premises or cloud MDM or UEM platform is best. Determine how to make the decision and, if that decision is cloud, migrate without issues.Continue Reading

• How companies can avoid a poor candidate experience

  In a competitive job market, companies must learn how to avoid a poor candidate experience. Here are some best practices to follow.Continue Reading

• How recruiters can reject candidates respectfully

  How recruiters reject job candidates can make a huge difference in a candidate's feelings towards a company. Learn some ways that recruiters can improve the rejection process.Continue Reading

• mobile application management (MAM)

  Mobile application management (MAM) is software that secures and enables IT control over enterprise applications on end users' corporate and personal smartphones and tablets.Continue Reading

• 5 examples of e-commerce content marketing strategies

  Content marketing strategies with personalization, thought leadership research, SEO and diverse content types can help e-commerce companies reach and engage more customers.Continue Reading

• 4 ways HR can support and develop managers

  Managers may be inexperienced and require help facing today's business challenges. Learn how HR leaders can help managers succeed in their roles.Continue Reading

• HR shared services models benefit employee experiences

  In the new reality of hybrid and remote workforces, shared services organizations smooth work processes, increase collaboration, and improve employee engagement and productivity.Continue Reading

• 6 e-commerce email marketing strategies to heed

  Building a database, nurturing existing customers and using an email service provider are some e-commerce email marketing strategies to help businesses increase revenue.Continue Reading

• 4 types of customer data platforms

  Data consolidation CDPs simply collect and unify customer data. Other CDP types, such as automated analytics and automated actions CDPs, go a step further and analyze data.Continue Reading

• 3 ways to create a positive HR-IT relationship

  A disconnect between HR and IT can negatively affect overall company operations. Learn some ways for HR leaders to create a stronger HR-IT relationship at their company.Continue Reading

• 5 examples of personalization strategies

  These real-world personalization strategies -- mixed with intent-based marketing, targeted emails and multimedia -- helped create long-lasting relationships with engaged customers.Continue Reading

• 5 MDM features and platforms for small businesses

  When SMBs deploy mobile devices, they need to find a viable MDM that can meet their needs. Read about 5 key features to look for in an MDM and some strong choices for vendors.Continue Reading

• 3 benefits of product information management systems

  PIM systems help retailers manage product information across channels. Key PIM system benefits include improved employee experience and reduced data entry errors.Continue Reading

• 10 e-commerce marketing strategies for your business

  Marketers have myriad tools in their belts -- from SEO to influencers to technology and tools. These strategies can improve anyone's e-commerce marketing plan.Continue Reading

• Collaboration platforms play key role in hybrid work security

  As hybrid work and virtual collaboration grow, legacy security tools are no longer enough. Learn why organizations must update their security strategies.Continue Reading

• Reimagining the factory floor as a metaverse workplace

  Plex CTO Jerry Foster explains how virtual reality technology and high-speed connectivity could allow factory line workers to do their jobs remotely from home as part of the metaverse.Continue Reading

• What are SBC configuration best practices?

  Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network.Continue Reading

• What are the top benefits of knowledge management?

  A proper knowledge management strategy can help organizations boost document security, increase employee efficiency and decrease frustration in searches for digital assets.Continue Reading

• Automating testing and delivery for virtual apps and desktops

  One of the many tasks that come with maintaining a virtual environment is the testing and delivery of virtual apps and desktops. Learn how automation can help these processes.Continue Reading

• Top e-commerce challenges for 2023 and how to overcome them

  2023 will bring many e-commerce challenges that were exacerbated by the COVID-19 pandemic, like international trade and rising customer expectations. Here's how to overcome them.Continue Reading

• Latest Oracle ERP pitch deems cloud partnerships essential

  TechTarget editors discuss enterprise application news from Oracle CloudWorld 2022 and Oracle's emphasis on partnerships to broaden the appeal of its multi-tenant SaaS flagship, Oracle Fusion ERP Cloud.Continue Reading

• How multi-tenant SaaS HR unified the Hearst conglomerate

  Debra Robinson, SVP and CIO at Hearst Communications, takes listeners inside the company's major project to consolidate disparate ERP and HR systems on Oracle Cloud Applications.Continue Reading

• New ways of upcycling CO2, decarbonizing steel and cement

  The industrial sector has a massive carbon footprint. That's why some companies are working to clean up steel and cement and find new uses for carbon.Continue Reading

• Balancing remote work privacy vs. productivity monitoring

  Weighing employee productivity monitoring against remote workers' privacy is a serious issue that requires protecting personal and corporate data and setting the right policies.Continue Reading

• Top 8 workforce optimization software tools to consider

  Workforce optimization platforms combine scheduling features with gamification tools to help contact centers boost productivity. Top tools include Nice CXone, Genesys and Five9.Continue Reading

• How to combat voice security issues in collaboration platforms

  Enterprise collaboration is an integral part of doing business. But companies must learn to guard against voice security issues that could compromise their networks.Continue Reading

• Top 4 SEO marketing challenges for 2023

  An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI.Continue Reading

• 10 tips to enhance and promote self-service platforms

  Self-service platforms should be visible to customers, emphasized across all touchpoints and meet customers' needs. These tips can help enhance and promote self-service.Continue Reading

• Why is customer self-service important for contact centers?

  The advancement of conversational AI coupled with customers' growing desire for empowerment has made self-service channels critical for contact centers.Continue Reading

• Asynchronous work best practices require strong policies

  Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer.Continue Reading

• How to approach enterprise social software for hybrid work

  Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But IT leaders need to weigh how to manage communities.Continue Reading

• How to create a zero-party data strategy

  Zero-party data can enable better personalization and customer retention without tracking users across sites, like third-party cookies. These steps can kickstart your strategy.Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date.Continue Reading

• Not so stodgy: SAP 50th anniversary shows it adapts to change

  Analyst Vinnie Mirchandani, author of 'SAP Nation 3.0,' says adaptability, customer loyalty and periodic management shakeups are the keys to SAP's longevity.Continue Reading

• 6 ways people analytics can help HR improve retention

  Improving retention benefits the entire organization. Learn some ways people analytics can help HR increase retention, from identifying high turnover to improving DEI.Continue Reading

• AI risk management puts ML code, data science in context

  Navrina Singh, CEO of Credo AI, discusses the limits of MLOps and algorithmic auditing in providing governance for responsible AI.Continue Reading

• UC hybrid models reap benefits but require good planning

  Hybrid unified communications is getting more attention as remote working becomes standard at many organizations. But be sure to understand how applications are being delivered.Continue Reading

• Top 10 e-commerce software companies

  E-commerce platforms can help organizations design and operate engaging online shops. Companies like SAP have offerings for large enterprises, whereas GoDaddy and Wix target SMBs.Continue Reading

• Why organizations need to revisit end-user device policies

  Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support.Continue Reading

• How to approach learning technologies in the workplace

  Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.Continue Reading

• 10 best practices and checklist for remote onboarding

  Onboarding new hires is one of the trickiest challenges HR teams must face when supporting work-from-home and hybrid models. These tips on remote onboarding provide guidance.Continue Reading

• AI chatbots don't need to be sentient, they just need to work

  Chatbot users, vendors and ex-Google engineer Blake Lemoine discuss what is needed to make current chatbot tech more effective for customer service organizations.Continue Reading

• Understanding the customer journey on a mobile app

  Customers' journeys can vary based on the channels they use to interact with brands. For mobile apps, points of purchase, UX and easy onboarding are critical.Continue Reading

• Digital freight broker cuts food waste, carbon footprints

  Hwy Haul CEO Syed Aman explains how connecting shippers with truckers online and using data science to optimize loads and routes makes the produce supply chain more sustainable.Continue Reading