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• Cloud, SaaS bring identity and access management challenges

  In this Q&A, Identity Automation's co-founder and CEO, James Litton, talks about the identity and access management challenges and the effects of cloud services in the IAM market. Continue Reading

• Flexibility in the workplace relies on UC technology

  The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture. Continue Reading

• UC network automation improves IT efficiency

  UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success. Continue Reading

• Make the most of data governance capabilities in Office 365

  According to a survey of Microsoft users, many companies are not using the data governance tools available in Office 365. John Peluso, CTO of AvePoint, explains why that might be. Continue Reading

• Understanding Win10 WU Download and install now option

  In the past month, Windows 10 versions from 1803 forward have gotten a new update option. In fact, understanding Win10 WU Download and install now option should ease many admins' and users' update ... Continue Reading

• Supporting a dispersed workforce with communications technology

  UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout.Continue Reading

• ECM platforms centralize HR data, but not without challenges

  Managing employee documentation is an important aspect of HR, but some departments may struggle with how to import documents and provide external sources with access.Continue Reading

• How mobile threat defense tools can help mobile admins

  Mobile threat defense tools can significantly improve an organization's mobile security. Learn how these tools are different, what they can do and the market's leading vendors.Continue Reading

• Multipronged digital customer experience strategy enriches CX

  The digital experience is an everyday facet of life. Learn how businesses are using tools and technologies to engage consumers and devise and manage effective CX strategies.Continue Reading

• May 2019 Update General Availability Still Leaves PCs Out

  Despite a May 6 claim of more-or-less general availability, so-called May 2019 Update general availability still leaves PCs out of the automatic upgrade proffer that clicking "Check for updates" is ...Continue Reading

• How to manage hybrid cloud QoS in unified communications

  The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications.Continue Reading

• How does AI aid in metadata tagging?

  Using AI in tagging, a business task that once took hours now takes minutes, freeing employees for more pressing tasks and making them more productive.Continue Reading

• Intel Driver Support Assistant Proves Helpful

  When Reliability Monitor reports an error for Intel-related storage stuff, the Intel Driver Support Assistant proves helpful and quickly gets me to a new (and working) storage driver.Continue Reading

• Benefits and best approaches to B2B customer segmentation

  With the increasing focus on personalization in B2B marketing, customer segmentation is a more important strategy than ever for organizations that want to know customers better.Continue Reading

• Get to know Linux desktop security best practices

  IT pros managing Linux desktops must take the time to keep their users' workstations secure while packaging them with the appropriate apps. Watch out for these security challenges.Continue Reading

• Production PC Gets 1903 Upgrade

  After waiting 10 days in vain for WU to offer, Production PC gets 1903 upgrade when I manually resort to the Update Assistant instead. Spoiler alert: the upgrade has a happy ending!Continue Reading

• Smartphone lifecycle plans are crucial in today's workplace

  When IT creates a smartphone lifecycle policy, it must factor in its available resources and its users' needs. Learn why these policies are necessary and how IT should design them.Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.Continue Reading

• PowerShell Clears Stale Printer Objects

  Because PowerShell clears stale Printer objects quickly and easily, checks and cleanups are worth integrating into routine system maintenance activities.Continue Reading

• Consider nonfunctional requirements for content services

  If developers do not build security, auditing, reporting and accessibility into content services from the very beginning, they will face major challenges implementing them later on.Continue Reading

• Cloud communications platform supports hospice care provider

  Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients.Continue Reading

• Why UCaaS architecture benefits from SD-WAN adoption

  Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.Continue Reading

• HR data issues caused by lack of customization in HR systems

  As more HR systems move to the cloud, organizations may be unable to customize certain features to ensure accurate data capture. This can cause reporting errors or poor decision-making.Continue Reading

• AI in communications improves productivity, but challenges lurk

  AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms.Continue Reading

• Rescue Old Windows 10 Applications from Oblivion

  For those contemplating the possible disappearance of familiar and sometimes beloved built-ins, I explain how to Rescue old Windows 10 applications from oblivion.Continue Reading

• How to structure a VoIP budget when moving to the cloud

  When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model.Continue Reading

• Manage information overload with AI, insight curation tools

  With information increasingly spread across several sources, knowledge workers often struggle to find what they need quickly. Tools like Jane.ai and Pandexio can help.Continue Reading

• Perfect Win10 Relimon Score 10 Days Straight

  Current builds for Windows 10 1809 seem uncommonly stable. In fact, I see a perfect Win10 Relimon score 10 days straight through today, and for 21 of the past 30 days.Continue Reading

• PowerShell Handles Windows 10 Restore Points

  As I learn that PowerShell handles Windows 10 Restore Points nicely, I also observe that related cmdlets present their data in more friendly, readable form than does the VSSADMIN command. Good stuff!Continue Reading

• Why do mobile admins need Android Enterprise management?

  Google is pushing Android Enterprise management and deprecating Device Admin features. Find out why IT should fall in line and migrate to Android Enterprise.Continue Reading

• Install KB4494441 CU Twice

  Possibly because a new servicing stack update (SSU) is required to make it work, users must invariably install KB4494441 CU twice to get to Build 17768.503. Very interesting!Continue Reading

• The power of enterprise collaboration software and tools

  Research indicates that companies are snapping up enterprise collaboration software. But do they know how to boost worker productivity and derive ROI from these tools? This guide explores how companies are using collaboration software to achieve ...Continue Reading

• Examining Windows 10 ETL files

  When examining Windows 10 ETL files, you'll see a lot of them sometimes. If they take up a lot of (or too much) disk space, it's OK to whack them. Here's how . . .Continue Reading

• Nvidia Driver Update Frequency Musings

  Checking up on the number released so far in 2019, I find myself musing that Nvidia driver update frequency is too high for those who don't need bleeding/leading-edge game tweaks.Continue Reading

• How AI chatbots for enterprise use can help mobile admins

  Mobile chatbots that include AI technologies can help organizations simplify user and IT workflows. Learn exactly how these chatbots can fit within a mobility management strategy.Continue Reading

• Prepare for California Consumer Privacy Act with these 5 questions

  At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.Continue Reading

• Boardroom vs. huddle room: Comparing meeting room layout needs

  To get the most out of your meeting space, you need the right equipment and meeting room layout. This infographic illustrates what you'll need for the huddle room or the boardroom.Continue Reading

• PowerShell Command Line Zip Handling

  Once you learn the syntax and parameters involved, PowerShell command ine Zip handling is simple and easy, both for bundling files into archives, and unpacking archives' contents.Continue Reading

• 8 best practices to create a Microsoft Teams pilot program

  Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs.Continue Reading

• 10 essential HR tools to supplement an existing HRMS

  HR departments may need to supplement their existing HRMS with tools for document management, reporting and analytics, and employee engagement.Continue Reading

• How to add MDT applications with Chocolatey package manager

  The Microsoft Deployment Toolkit allows administrators to install applications during deployment. Here's how IT can simplify the process with Chocolatey's command-line input.Continue Reading

• 4 identity and access management trends shaping the market

  Identity technologies are evolving, but IT administrators still need to catch up. Here are the top four identity and access management trends shaping the market right now.Continue Reading

• UC cloud interoperability forces legacy vendors to change strategies

  The proliferation of the cloud has introduced new interoperability challenges for organizations. Learn how UC buyers and vendors are addressing interoperability issues.Continue Reading

• What are the benefits and disadvantages of video conferencing today?

  The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption.Continue Reading

• Web-based vs Offline DotNET 4.8 Installers

  The tradeoff in using web-based vs offline DotNET 4.8 installers is time. Web-based installers are quicker to download but take longer to work through installation. Vice-versa for offline installers.Continue Reading

• 4 customer insights research techniques for your organization

  Organizations conduct customer research in order to understand customers, create new products and increase revenue, all of which can be overwhelming without a strategy in place.Continue Reading

• The 3 pillars of successful collaboration in the workplace

  To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.Continue Reading

• How cloud services can empower the future of work

  The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office.Continue Reading

• Millennials, changing meeting priorities drive huddle room trends

  The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.Continue Reading

• Comet Offers Interesting Disk Cleanup Alternative

  A free, open source program named Comet offers interesting Disk Cleanup alternative for Windows 10. If MS should now decide to retire the original (which they may do), looks like we've got a usable ...Continue Reading

• MFTRCRD64 Shows More NTFS Timestamps

  MFTRCRD64 Shows More NTFS TimestampsContinue Reading

• Add real-time customer experience to your CX strategy

  At its recent CX conference, Oracle emphasized how important it will be to provide real-time CX. Users and analysts weigh in on how plausible that actually is.Continue Reading

• Evolving workplace culture boosts importance of video conferencing

  The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity.Continue Reading

• Mobile authentication best practices quiz for IT pros

  IT pros can secure mobile endpoints with the right mobile authentication best practices, but they must know about new technologies and use cases to enforce them properly.Continue Reading

• How to prepare for API integration on your network

  APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring.Continue Reading

• Conversational technology in HR can improve productivity

  Voice technology is finding a place in multiple industries from banking to healthcare. HR can also benefit from using the technology to handle common employee requests.Continue Reading

• As enterprise device choice grows, so should a CYOD strategy

  It's been 11 years since the iPhone came to market, but IT admins are still struggling with CYOD strategies. One reason? Choose your own device is now choose your own devices.Continue Reading

• How do you turn customer feedback into actionable insights?

  Actionable insights can be gleaned from brand surveys and reviews, competitor reviews and social media. However, not all insights are insightful or actionable.Continue Reading

• How is team collaboration changing enterprise social tools?

  Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration platforms, like Slack.Continue Reading

• How Mio integrates Slack, Microsoft Teams and Cisco Webex users

  Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps.Continue Reading

• Use data to create personalized content customers actually want

  As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges.Continue Reading

• What are the benefits of on-premises hosting for virtual desktops?

  IT shouldn't overlook the benefits of on-premises desktop hosting, such as more choices for virtualization software. Cloud-hosted desktops also fall short in areas such as infrastructure control.Continue Reading

• HR must reevaluate the vetting process to find new talent

  Traditional methods of vetting job candidates are no longer enough to find new talent. Companies should consider unconventional skills and experience to find the right fit.Continue Reading

• Upcoming Insider Preview Changes 2020 Release Access Methods

  For the next little while, upcoming Insider Preview changes 2020 release access methods: to check the Release Preview and prep for the next 19H2 Fast Ring, go "Slow;" to get the 20H1 bits, pick ...Continue Reading

• 3 mobile device deployment questions IT pros should ask

  IT pros should be aware of different considerations when choosing mobile devices. Here's a quick guide on what questions to ask about mobile device deployment plans.Continue Reading

• Win10 KB4490481 Could Leave 6 Reclaimable Packages Behind

  The latest Cumulative Update Win10 KB4490481 leaves 6 reclaimable packages behind. That's 3 or 4 more than usual, and amounts to over 9 GB of obsolete material. Definitely worth cleaning up.Continue Reading

• 5 must-read CX trends uncovered at Adobe Summit

  As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years.Continue Reading

• 4 powerful AI for HR examples that show promise, minefields

  HR is already using AI to streamline the hiring process and save money on talent retention efforts. Here's what CHROs, recruiters and hiring managers should know.Continue Reading

• Second Reboot Fixes DISM StartComponentCleanup Error 6824

  Second reboot fixes DISM StartComponentCleanup error 6824, so if you see this you can make it work that way, too.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• Talent acquisition trends adapt to the cloud-enabled workforce

  As the workforce evolves, companies are experimenting with new models to find and engage talent while leveraging the cloud and the app economy.Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.Continue Reading

• WakeMeOnLan Provides Quick Compact Net Survey

  Because NirSoft's WakeMeOnLan provides quick compact net survey, it's worth using as a survey tool, as well as to remotely start up or shut down PCs on your LAN(s).Continue Reading

• 5 tips for iOS and Android kiosk device management

  IT pros can deploy configurations for kiosk devices with mobile management tools, such as Microsoft Intune. Consider these tips to ensure kiosk devices function as intended.Continue Reading

• How can IT assign PCs to Windows 10 servicing channels?

  Microsoft offers different tools to assign Windows 10 PCs to servicing channels. Learn how to assign desktops to servicing channels using a multi-tiered strategy.Continue Reading

• 4 steps companies can take to improve the hiring process

  Organizations should review their current hiring process and update it to reflect changes in technology and the TA team, as well as goals for how the process should work.Continue Reading

• 4 ways to use chatbots to improve Gen Z customer experience

  More and more chatbots are entering the marketing, customer service and sales spaces. Here are four tips for brands looking to make their chatbots stand out from the others.Continue Reading

• Win10 1903 Policy Handles Automatic Updates and Restarts

  A new Win10 1903 policy handles Automatic Updates and Restarts. Here's how to find, enable, and manipulate its settings.Continue Reading

• Unified endpoint management systems harness upsurge in devices

  As more endpoints enter the IT landscape, a UEM tool becomes more critical. Learn how UEM can help simplify the complexities of endpoint management.Continue Reading

• Deacom ERP helps process manufacturer pump up the volume

  California Custom Fruits and Flavors chose to implement a process manufacturing-oriented ERP tool from Deacom over industry heavyweights like SAP, Oracle and Microsoft. Here's why.Continue Reading

• Unified endpoint management tools enrich the user experience

  A well-conceived and well-executed UEM strategy that prioritizes UX can improve cross-platform capabilities, system access and ultimately worker productivity.Continue Reading

• KB4465065 Offers New Microcode Fixes

  KB4465065 offers new microcode fixes for intel CPUs. The operative question is always "What's the performance hit?" For me, it's negligible across a broad range of CPUs.Continue Reading

• Where is 3D printing in manufacturing most useful?

  Most manufacturers are still experimenting with 3D printing, but a growing number of companies have taken it a step further and are incorporating it into production processes.Continue Reading

• Win10 ComputerName Generation

  When one of my PCs disappears from the network I realize I've fallen victim to Win10 ComputerName generation during a recent clean install. So, I research the rules whereby such names are made.Continue Reading

• Mobile deployments get flexible with Android, device as a service

  Mobile device admins have plenty of choices for their mobile deployments, including OSes and device ownership plans. Get the lay of the land with this Q&A.Continue Reading

• Which order management system features can improve customer service?

  Great order management provides insight that shipping, production, marketing and other functions need to gain a competitive edge and keep customers happy. Here's what to know.Continue Reading

• 7 critical ERP digital transformation questions CIOs must answer

  We've compiled a list of key questions you must ask before embarking on a digital transformation of ERP to ensure that it's aligned with your company's business goals.Continue Reading

• 11 hiring process best practices to improve recruitment

  While there isn't one right way to approach the hiring process, certain best practices -- from using software to training everyone involved with recruitment -- can make it easier.Continue Reading

• How Philanthropy Cloud streamlines workplace giving

  Perpetual Energy used Salesforce.org's Philanthropy Cloud to create content, track charitable donations and better engage with employees during its annual United Way campaign.Continue Reading

• 6 reasons to keep your unified communications system on premises

  While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.Continue Reading

• Key Android Enterprise security controls for mobile admins

  Mobile device admins should take advantage of Android Enterprise's security configurations to prevent threats such as data leakage and hackers bypassing authentication.Continue Reading

• Praising Voidtools Everything

  Praising Voidtools Everything is easy because it's the fastest, most capable and most convenient Windows search tool around. In troubleshooting an install issue yesterday, it really showed itself ...Continue Reading

• Win10 Compact OS for Conventional HDs

  If you, or any of your users, boot from a conventional (spinning) hard disk, look into Win10 Compact OS capabilities. This can deliver space and performance gains on such PCs.Continue Reading

• Say Bye Bye Adobe Shockwave

  With EOL coming on April 9, 2019, it's time to say bye bye Adobe Shockwave Player for Windows.Continue Reading

• Improve VDI load balancing for Hyper-V deployments

  Managing virtual machine workloads is one of the crucial aspects of VDI management on Hyper-V hosts. The preferred method is Microsoft's dynamic load balancing.Continue Reading

• Securing content as cloud environments proliferate

  Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.Continue Reading

• HR chatbots move beyond the simple to more complex engagements

  With the right combination of good data structure and disparate data source integration, chatbots may well become a go-to guy for employees while spelling relief for HR staff.Continue Reading

• What are 4 essential social CRM strategies?

  Social CRM continues to evolve, using additional social media channels and techniques such as social media mining, advertising and listening.Continue Reading

• Academics Say MS Updates Confuse Win10 Home Users

  Based on a recent study, academics say MS Updates confuse Win10 Home users. Most of their observations apply to those who manage updates for other Windows 10 versions, too.Continue Reading

• A quiz for Microsoft Intune admins on the tool's top features

  Microsoft Intune has existed for almost a decade, and it has gone through a fair amount of changes. Test yourself on the features and functions of Intune.Continue Reading