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• Proper ERP testing essential for successful implementation

  In this book chapter excerpt, learn how to ensure successful system implementations through ERP testing best practices. Continue Reading

• Best practices to estimate accurate ERP schedules, budgets in an ERP project

  In this book chapter excerpt, find out how to estimate ERP project schedules and budgets and avoid common pitfalls. Continue Reading

• Six data privacy questions to ask SaaS financial software vendors

  The answers to these questions can help CFOs shake data privacy fears and feel more confident about moving financials to the cloud. Continue Reading

• Using Portable-VirtualBox to run any OS from a USB device

  Portable-VirtualBox allows you to run OSes from a USB drive, which helps you test them for use in server and desktop virtualization environments. Continue Reading

• VMware announces AppShift, Wanova integration in end-user computing keynote

  At VMworld 2012 this week, the end-user computing keynote had IT pros talking. Hear about Project AppShift, Wanova's integration with VMware View and more in this video recap. Continue Reading

• FAQ: Using Windows PowerShell commands to manage virtual desktops

  Windows PowerShell commands aren't just for traditional desktops. Learn how to use PowerCLI, XenApp cmdlets and more to make VDI management a snap.Continue Reading

• VDI backup strategies: Copying, storing and securing virtual desktops

  If you’re not backing up your virtual desktops, here are a few VDI backup strategies that might make you re-think that decision.Continue Reading

• VirtualBox VM recovery: Two ways to salvage your data

  If you have to recover a VirtualBox VM, you're in for a grand old time. Keep these tricks in mind to help get your data back.Continue Reading

• Active Directory deficient for consumerization-era identity management

  As cloud and mobile take root in enterprises, identity management takes center stage and some say Active Directory isn’t enough.Continue Reading

• Manufacturing PLM tools beginner’s tutorial

  In this guide, learn the basics of PLM tools, including software selection, implementation, and cloud computing options.Continue Reading

• How an acceptable use policy and app control can improve BYOD success

  Organizations that adopt BYOD should have an acceptable use policy to help with security and app control. When users know expectations and consequences, BYOD gets easier for IT.Continue Reading

• Asset accounting in SAP ERP Financials

  In this SAP Press book chapter, learn the basics of asset accounting in SAP ERP Financials, including implementation, integration, and configuration.Continue Reading

• Tips for running PowerShell against remote Windows 7 desktops

  Setting up PowerShell to manage remote Windows 7 desktops can be tricky. These tips help you properly configure PowerShell and use it for remote desktop troubleshooting.Continue Reading

• Five helpful commands for managing Remote Desktop Services

  In Windows Server 8, server management will be command-line oriented. Prepare for the shift by learning some commands for managing Remote Desktop Services.Continue Reading

• Tablet licensing rules with Microsoft Office

  As tablets make their way into the enterprise, it might be time to brush up on licensing rules for mobilizing Microsoft Office. We also provide some solutions for reducing costs.Continue Reading

• Microsoft Windows 7 Task Manager troubleshooting tips

  Here are some troubleshooting tips for Microsoft Windows 7's improved Task Manager -- from identifying processes and services to using the Resource Monitor.Continue Reading

• Application security best practices help meet compliance objectives

  Aligning application security best practices and compliance objectives helps companies comply with industry regulations and standards -- and may help reduce costs in the process.Continue Reading

• Understanding master data types in SAP materials management

  In this SAP Press book chapter excerpt, find introductions to material master data and vendor master data types used in SAP materials management.Continue Reading

• PCI DSS offers call center PCI compliance tips

  The payment card industry compliance standards body has released a new document to help contact centers protect sensitive customer data.Continue Reading

• Workforce management (WFM) software

  Workforce management (WFM) software is an umbrella term for desktop and mobile programs that help a business manage staff scheduling. The term originated in contact centers and other service businesses that employ a large number of workers who are ...Continue Reading

• Windows 7 Learning Guide

  The recent release of Windows 7 SP1 means Microsoft's newest operating system is likely coming to a desktop near you. Prepare for the unexpected with this guide.Continue Reading

• Introduction to SAP ABAP internal tables

  In this SAP Press book chapter download, find an overview of SAP ABAP internal tables. Learn about the different ABAP table types available.Continue Reading

• Advanced ABAP operations with elementary data types

  In this book chapter excerpt, discover some ABAP advanced operations that can be performed using elementary data. You'll also learn how to use these features in your ABAP programs.Continue Reading

• How to make user profiles delete themselves in any VDI environment

  Do you need to keep Windows profiles but delete virtual desktops from shared machines? Nonpersistent desktops and these Active Directory tricks can help.Continue Reading

• Building a business case for lean implementation

  Introducing lean thinking to your staff means explaining what lean does and how it will help your business. Identifying your goals, explaining the concepts of kaizen and kanban and setting up lean training programs are all parts of building a ...Continue Reading

• Five best SharePoint troubleshooting tips

  Got some gripes with SharePoint? Learn what some of the biggest issues are and how to fix themContinue Reading

• Tips for manufacturing production planning and scheduling with MES

  MES software can aid in production planning by calculating automated sequences. It can also help on the work scheduling end through order processing.Continue Reading

• SAP ERP/ECC 6.0 upgrade planning and strategy

  Designing an SAP upgrade stategy is critical to the success of your SAP ERP/ECC 6.0 upgrade project. Find out how to decide whether you want a technical upgrade, a functional upgrade or strategic upgrade, as well as how to measure the success of ...Continue Reading

• Three management tips for overseeing call center agents on night shift

  There are psychological and medical challenges for call center agents working the night shift. Hear management tips from Donna Fluss for managing night shift call center agents.Continue Reading

• Understanding application virtualization as a software hosting strategy

  Application virtualization is a software hosting strategy that can increase system protection and eliminate incompatibilities with configuration data by using APIs to emulate middleware and OS interfaces.Continue Reading

• Five call center sales tips and techniques

  In difficult economic times, ramping up sales in the call center can provide another outlet to help companies meet sales quotas and drive sales effectiveness. We've gathered these five tips for companies looking to improve call center sales and ...Continue Reading

• Top free SharePoint utilities and tools for enterprises

  Are you on a tight budget? Download these handy tools and utilities for free to fill in SharePoint functionality gaps.Continue Reading

• Using Sysinternals tools in security management scenarios

  Discover three valuable Sysinternals tools and common Windows security management scenarios in which these tools would be used.Continue Reading

• Rapid Implementation Roadmap: What is the Implementation Process?

  Understanding what needs to occur during a software implementation project can help speed up the process. Find out what to expect at each stage of the implementation process and how to manage a rapid implementation.Continue Reading

• Understanding customer commitment

  Research shows that there are three forms of customer commitment: relational commitment, instrumental commitment and value-based commitment. In this chapter, learn about all three types of customer commitments and get key performance indicators (...Continue Reading

• Creating positive customer retention strategies

  Is your organization deploying positive customer retention strategies or negative ones? In this chapter excerpt, learn about a number of positive customer retention strategies, including how to add customer-perceived value, create social and ...Continue Reading

• SIP in the call center: Top 10 buzzwords

  In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP ...Continue Reading

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ...Continue Reading

• Step-by-step guide: Laptop hacking

  Laptops with sensitive data are getting stolen every day. Contributor Kevin Beaver says the best way to secure your laptops is to understand how they will be attacked. He provides the basic attack methods and a set of contingencies in this ...Continue Reading

• Process Integration Architecture

  Discover how Process Integration Architecture helps manage end-to-end business processes. Learn how Process Integration Architecture can reduce cost, increase competetive advantage and optimize business processes.Continue Reading

• Salesforce.com for dummies: Creating daily reports

  Use this step-by-step guide to create daily reports from scratch in Salesforce.com.Continue Reading

• Windows XP Troubleshooting Tutorial

  Need help troubleshooting Windows XP? This tutorial features tons of tips and tricks that admins can use to solve a variety of system and network problems, with advice on troubleshooting Windows XP system startup issues, printer problems and more.Continue Reading

• Call center scheduling: How to manage Auxiliary or unavailable time

  Expert Lori Bocklund advises a reader on managing a call center agent's Auxiliary or unavailable time.Continue Reading

• Internet Explorer security settings and controls

  Managing Internet Explorer security is a complicated job. You need to be aware of all of the latest IE flaws and threats as well as how to prevent hackers from using these flaws to hack your Windows network. Read about how you can keep IE secure in ...Continue Reading

• The top five sources of increased customer power

  Learn how to advocate for customers and earn their trust in this chapter download. MIT professor Glen Urban will show you why you should do this, how you can do this, and what other leading edge companies are doing in this arena.Continue Reading

• Using subject matter experts (SME) to develop call center managers

  Learn the benefits of promoting star agents to subject matter expert positions (SME) where they work under the call center supervisor.Continue Reading

• Access

  is for IT professionals, business leaders and developers who want to take a strategic approach to end-user computing. We cover the forward-thinking tactics and technologies needed to provide users with the tools they need to do their jobs.Continue Reading