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Learn to apply best practices and optimize your operations.

• AI drives unified endpoint management benefits beyond limits

  With a big boost from artificial intelligence, UEM tools sharpen applications in security, identity management, app monitoring, dynamic profiles, onboarding and self-help. Continue Reading

• Smarter Web-based Intel Driver Update Tool

  The new, smarter web-based Intel Driver Update Tool (Intel Driver & Support Assistant) recognizes OEM-supplied drivers, and won't update them with newer generic versions. That's good! Continue Reading

• 3 steps to lock down VDI security

  Despite a popular myth, virtual desktops are susceptible to security breaches just like traditional desktops. IT admins can improve VDI security by following these best practices. Continue Reading

• Navigate Android encryption software from OEMs, EMM vendors

  IT professionals can go beyond Android OS encryption to secure their mobile endpoints. OEMs such as Samsung and EMM vendors offer additional protections for Android smartphones. Continue Reading

• How unified communications is getting down to business

  This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers. Continue Reading

• 20H1 Gains Cloud Reset Capability

  Recent Insider Previews have it, and so will the next Feature Upgrade: 20H1 gains cloud reset capability as part of Windows 10's reworked "Reset this PC" facility.Continue Reading

• 4 ways to handle Windows Virtual Desktop management

  IT admins who deploy Windows Virtual Desktop should know how to use and manage the service first. Here are four ways to use Windows Virtual Desktop effectively.Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.Continue Reading

• Mystery Device Equals Moto Z Android Phone

  In figuring out that a mystery device equals Moto Z Android phone, I learn that powering the device on lets it show properly in Windows 10. Otherwise, the mystery endures.Continue Reading

• Should you keep your SIP trunk carrier when migrating to UCaaS?

  Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business.Continue Reading

• Latest Insider Preview Gets View Optional Updates Feature

  In Build 18980, Win10 Insider Preview Gets View Optional Updates Feature. So far, it presents a bunch of drivers. More capability is no doubt coming.Continue Reading

• 4 New 1903 Known Issues 9/13/2019

  With 4 New 1903 Known Issues 9/13/2019 MS continues to do a bang-up job of keeping up with reports and issues "in the wild." Thanks very much!Continue Reading

• Upselling customers adds ROI gold to contact center channels

  AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.Continue Reading

• Pondering System Refresh Planning System Retirements

  An aging (and mostly old) collection of Win10 PCs has me pondering System Refresh planning System Retirements. Now I have to figure out how to pay for all this!Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.Continue Reading

• When Disk Cleanup Fails Use Search

  When Disk Cleanup fails use search online to determine which files and folders are safe to delete. Here's a list I've started compiling.Continue Reading

• Employee engagement process balances technology and people

  Surveys and onboarding tools can help, but they're only small pieces to the employee engagement puzzle. This handbook provides a holistic view of corporate culture.Continue Reading

• Employee engagement best practices still rely on the human touch

  Employee engagement tools can play a critical role in worker productivity and retention, but they need the constant nurturing of executives, managers and HR leaders.Continue Reading

• Technology Advances Require Basic IP Address Understanding

  In replacing my old failing Wi-Fi Access Point with a new device, I'm reminded that technology advances require basic IP address understanding.Continue Reading

• 1903 KB4512941 Garnering Numerous Issues

  When I say 1903 KB4512941 Garnering Numerous Issues, I'm talking about three or more actual gotchas, one of which stymies successful installation. Be wary!Continue Reading

• Explore new approaches to macOS management

  The macOS management landscape is changing, due to improvements from Apple. Find out why incorporating Mac devices is becoming easier, and which management approach to take.Continue Reading

• New Android Q features could relieve IT headaches

  IT should get to know the latest Android Q features set to release with the new OS, but they also must learn about key features that Google will deprecate such as Device Admin.Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.Continue Reading

• Learn how to build a Salesforce app in 4 steps

  Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.Continue Reading

• Hello Face Yes Hello Face No

  Comparing a new Lenovo X1 Extreme to the X380 Yoga, I notice Hello Face Yes Hello Face No. The X1 has a Hello Face compatible camera, and the X380 does not.Continue Reading

• Follow Citrix VDI best practices for a successful deployment

  Citrix Virtual Apps and Desktops is a complicated product with a lot of different facets. Dig into these best practices to ensure a smooth deployment and management.Continue Reading

• 5 tips for designing a personalization strategy

  Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.Continue Reading

• Why BYOD management is a moving target

  Mixing work and personal usage on one device is a fundamental challenge that technology can only do so much to solve. Decide how to handle BYOD, or if you can nix it altogether.Continue Reading

• 5 digital customer experience technologies for a winning strategy

  A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.Continue Reading

• Defender PowerShell Hash Mismatches Fix Coming

  Recently, SFC /scannow has been mis-reporting Defender PowerShell scripts as potentially corrupt. MS faults a new OOB signing mechanism, and says Defender PowerShell Hash mismatches fix coming soon.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• The art and science of digital experience management strategies

  Businesses need a well-rounded view of customers to provide innovative, personalized digital experiences. In this handbook, learn the techniques and tools of the trade.Continue Reading

• To predict customer buying behavior, stop, look, listen, analyze

  Determining customer wants and needs to devise personalization strategies based on that data takes advanced technologies and the old-fashioned direct approach.Continue Reading

• Customer personalization relies on tools, tactics, metrics

  Measuring the success of personalized engagements across multiple channels and making adjustments can help improve CX, differentiate offerings and increase sales.Continue Reading

• 7 steps to implementing blockchain in the supply chain

  If your organization believes blockchain will bring greater visibility to the supply chain, first understand the critical steps needed to enable a successful implementation.Continue Reading

• Too Many Different Win10 Temperatures

  As I start looking for the best temperature monitoring tool for Windows 10 PCs, I find myself beset with too many different Win10 temperatures. I choose HWiNFO as my touchstone.Continue Reading

• Enterprise mobility management software offerings and use cases

  IT professionals can use enterprise mobility management software to deploy mobile policies across a fleet of endpoints, so they should get to know the EMM tools in the market.Continue Reading

• Clean-up Cools Down T520 Laptop

  When my wife observes that a PC is running hot, a good, serious clean-up cools down T520 laptop by enabling built-in ventilation to do its job.Continue Reading

• Best practices to prevent RDP security issues

  IT can prevent RDP security issues in a few ways. Learn how to use Group Policy and other best practices to protect against an RDP-based attack, and learn about BlueKeep.Continue Reading

• 7 questions to ensure UEM supports a Windows 10 migration

  The right UEM platform will go a long way in streamlining a Windows 10 migration. Ask these questions to ensure your organization's product can support the process.Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.Continue Reading

• 3 Intune app management practices that IT pros should know

  Intune admins should learn the basics of Intune app management for deploying, wrapping and securing applications. Find out why each step is crucial and how IT can accomplish them.Continue Reading

• The role of the HR system administrator on an HR team

  The HR system administrator plays a unique role in a company, providing support for projects and technology initiatives. They can also create a positive experience for new employees.Continue Reading

• Best mobile device security policy for loss or theft

  When a user loses a mobile device, an organization's data may be at risk. IT should deploy specific security policies such as remote device wipes to protect its organization's data.Continue Reading

• 7 ways to improve your retail sales

  Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail.Continue Reading

• Old Trick Still Kills Persistent Windows.old

  As I poke around on my production PC, I remember that an old trick still kills persistent Windows.old at the command line. It kills other root-level folders, too.Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.Continue Reading

• How to optimize Citrix and Microsoft deployments for VDI

  Citrix and Microsoft offer a variety of integrations to enhance their products. Find out what they are, and how organizations running VDI can take advantage of them.Continue Reading

• How a punk rocker would go about simplifying CX

  When the tech stack and measurement metrics overcomplicate CX, destroy it like a punk rocker, U.K. author Adrian Swinscoe suggests in this 'Pipeline' podcast interview.Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.Continue Reading

• 5 reasons why businesses continue to see the value of SharePoint

  Though Microsoft has added new features to Office 365 -- replacing some SharePoint functions -- many businesses still choose to cling to the legacy system.Continue Reading

• All roads and flight paths lead to unified endpoint management

  Mobile device management, enterprise mobility management and now unified endpoint management -- how can IT keep track? Delve into the details with this handbook.Continue Reading

• KB4505903 Fixes DPC Latency Issue

  When Microsoft release Version 1903 of Win10 some users reported audio issues. MS Engineer Pete Brown tweets that KB4505903 fixes DPC Latency Issue. May users confirm this fix.Continue Reading

• Identify Win10 Backup Version

  When looking into backup files, details information from ntoskrnl.exe can identify Win10 backup version. Here's where to find that file, and what to look for.Continue Reading

• How the Intune App Wrapping Tool works for Android

  Mobile application wrapping is an effective way to deploy policies that can't normally interact with an app. Learn how IT can use Intune's wrapping tool on Android apps.Continue Reading

• 1809 MiniITX PC Gets 1903 Update Offer

  As an experiment, I left my wife's 2012 vintage PC at 1809 to see when it might get an upgrade offer. Today (July 24) her 1809 MiniITX PC gets 1903 update offer, and that upgrade succeeds!Continue Reading

• 5 tips to improve personalization with machine learning

  Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.Continue Reading

• Change management strategies for HRMS implementation

  Before you roll out a new HRMS, be sure to communicate the changes to employees and provide them with multiple resources to help them learn how to use the new system.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• Apple and Google simplify BYOD management with new OSes

  IT must weigh user privacy and endpoint security when it shapes its BYOD policies. Luckily, new features in iOS 13 and Android Q make this balance easier for IT to strike.Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.Continue Reading

• Recent Win10 Updates Bollix Defender Module Hashes

  Recent Win10 Updates bollix Defender module hashes. This makes SFC /SCANNOW report "corrupt files," but there's an easy fix (described in this post).Continue Reading

• SEC's iXBRL requirements met with optimism -- and trepidation

  Compliance with the SEC's new Inline XBRL requirements will change financial reporting processes. The benefits are there, but not everyone is optimistic about the change.Continue Reading

• Consumer behavior analytics makes the unpredictable predictable

  With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.Continue Reading

• Is Windows 10 19H2 Now Called Version Next?

  The label applied for the latest Slow Ring Insider Preview has me asking: Is Windows 10 19H2 Now Called Version Next? Only time will tell . . .Continue Reading

• Screen maker uses financial analytics to foresee future

  Polydeck Screen Corp., a company that provides screen media solutions, adopts cloud-based management software that enables it better access to financial data.Continue Reading

• Resuming Work Underscores Routine Windows Admin Workload

  After returning from 10 days of vacation, resuming work underscores routine Windows Admin workload is noticeable and time-consuming, if also knocked off with relative ease.Continue Reading

• How to take advantage of 3 features in Windows 1903 update

  Windows Autopilot, reserved storage and SetupDiag are three new features in Windows 10. Here's how IT admins can use them for improved desktop management.Continue Reading

• Digital upskilling prepares employees for the future of work

  As some industries face growing digital skills shortages, upskilling current employees and promoting a culture of learning will be crucial to keeping up with changes in technology.Continue Reading

• How to properly set user expectations about VDI performance

  VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others.Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.Continue Reading

• How mobile threat defense integrates with and improves UEM

  Though many organizations have either UEM or EMM, mobile threat defense tools aren't as widely adopted. IT can improve mobile security with these tools' monitoring and policies.Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.Continue Reading

• The right leader, team crucial for digital CX strategy success

  Having the right team in place can ensure digital CX success. Here are some leadership and team roles that organizations should consider when creating a plan.Continue Reading

• Go beyond UEM security to prevent mobile attacks

  UEM tools provide a baseline of mobile security functions, but to prevent mobile attacks, IT should add a mobile threat defense tool to its security repertoire.Continue Reading

• 5 Windows 10 shortcuts for desktop administrators

  Admins who manage Windows 10 desktops are often overwhelmed with tedium. Here are five keyboard shortcuts for Windows 10 that can make a desktop admin's job easier.Continue Reading

• Getting to the payoff of digital transformation in HR

  A successful move to a corporate digital environment requires careful planning and a realistic roadmap. HR leaders can pave the way by first getting clear about their vision.Continue Reading

• What does IT need to know about VDI web browsers?

  End users can easily access their virtual desktops and applications through any supported HTML5 web browser. Learn about the pros and cons of using VDI and web browsers together.Continue Reading

• IT and staffing strategies for CFOs in digital finance

  For a successful digital transformation in finance, CFOs need IT staff support to select and implement the right technology and advanced analytical and data training for employees.Continue Reading

• What IT pros should know about Windows 10 reserved storage

  With the release of Windows 10 version 1903 comes a new feature called reserved storage. Here's what IT pros should know about navigating and managing this new component.Continue Reading

• Accommodating WU Download and Install Now (KB4501375)

  To my surprise, accommodating WU Download and Install Now for KB4501375 involves changes in my own update behaviors, and comes as a bit of a shock. Consider yourself warned.Continue Reading

• How AI in the workplace is changing ERP systems

  As AI becomes more embedded in workplace processes and bots, it will learn on the job and eventually become more independent, leading to more autonomous ERP systems.Continue Reading

• How companies are using social media for learning and development

  Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization.Continue Reading

• 5 steps for digital workplace transformation

  Organizations each have their own challenges in a digital workplace transformation. Here are five tips for a smooth transition toward that digital experience.Continue Reading

• User buy-in crucial when migrating from Slack to Microsoft Teams

  For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch.Continue Reading

• An HR-IT working group can coordinate HR tech plans for LOBs

  With this five-step process, a four-person team of people who know both HR and IT can help ensure that technology meets the needs of every line of business in your company.Continue Reading

• Employers turn to internal candidates to fill open positions

  Sometimes an applicant isn't the right fit for a job at the time, but may be a good choice for a different position in the future. Employers should give these candidates a second look.Continue Reading

• Station Drivers Provides Latest Realtek UAD Drivers ... and More

  When I read about a newly-minted audio driver, I quickly discover that Station Drivers provides latest Realtek UAD drivers, quickly and easily.Continue Reading

• Smishing targets mobile users and IT must prepare to fight it

  Phishing attacks via SMS target are harder for IT to defend against than email phishing, but with the proper SMS-specific training and testing IT can improve its phishing security.Continue Reading

• IT takes the good with the bad in Windows 10 1903 update

  Windows 10 updates have never been easy, but Microsoft is finally listening to its customers' woes. Here's what IT pros like and dislike about Microsoft's latest Windows 10 update.Continue Reading

• Safeguard Hold Blocks 1903 Upgrade For Some PCs

  If you're running Version 1809 or older and Windows Update isn't offering the upgrade, it's nearly certain that a safeguard hold blocks 1903 Upgrade on the target PC. Here is more info.Continue Reading

• Collaboration culture and technology drive meeting room trends

  The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.Continue Reading

• Evaluate your current HRMS software before buying a new system

  Replacing HRMS software can be expensive and time-consuming, but it isn't your only option. Review your current system first to see if -- and how -- it can be salvaged.Continue Reading

• Navigate Intune app deployment for mobile devices

  With the right Intune app deployment methods, IT can manage its Android and iOS users' apps, but the practices are different depending on the OS and the type of mobile apps.Continue Reading

• Older Win10 Versions Facing Forced Updates

  By fiat Microsoft has older Win10 versions facing forced updates to the 1903 version (aka Windows 10 May 2019 Update). Here's what up, with a possible coping strategy.Continue Reading

• Social learning takes its place in employee retention efforts

  Employees are more likely to stay at jobs where they can learn new skills or improve old ones. For companies, that means providing options to do so when appropriate.Continue Reading

• Manage Windows Virtual Desktop with a PowerShell script

  IT admins can use PowerShell scripting to manage Microsoft Windows Virtual Desktop. In this step-by-step guide, IT can learn the details of this management method.Continue Reading