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Learn to apply best practices and optimize your operations.

• 5 top talent retention strategies

  Talent retention can be challenging, but strategies like employee development and flexible work arrangements can keep employees from seeking other opportunities. Learn more. Continue Reading

• 4 information governance challenges and how to overcome them

  Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems. Continue Reading

• How to manage today's remote contact center agents

  Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading

• 6 enterprise content management best practices for deployment

  When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security. Continue Reading

• Quiz: Test your knowledge of information governance best practices

  As strict privacy laws challenge organizations, information governance is the answer. This quiz can help business leaders test their knowledge of information governance basics. Continue Reading

• Customer experience vs. user experience: What's the difference?

  Customer and user experiences sound similar, but they serve different purposes. Together, they can improve organizations' relationships with customers.Continue Reading

• Google isn't killing third-party cookies: What now?

  The end of third-party cookies was on the horizon for years. For marketers, this termination meant finding new strategies and alternatives to third-party data.Continue Reading

• How does Copilot enhance the user experience in Teams?

  With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.Continue Reading

• Comparing Copilot Pro vs. Copilot for Microsoft 365

  Microsoft Copilot takes many forms, but the main offerings for end users in an enterprise setting are Copilot Pro and Copilot for Microsoft 365. Learn how these offerings compare.Continue Reading

• Top 8 enterprise content management challenges to avoid

  As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues.Continue Reading

• Top tips to improve employee experience in uncertain times

  Companies are contending with a turbulent economy and low employee morale. Discover summit highlights from 3 expert speakers and tips to better meet the needs of your workforce.Continue Reading

• How knowledge management benefits customer service

  As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction.Continue Reading

• 10 types of contact centers explained

  Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals.Continue Reading

• Top 10 customer data privacy best practices

  To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.Continue Reading

• 6 steps toward more sustainable supply chain practices

  In the quest toward greater supply chain sustainability, leaders must get strategic about operations and take the long view. Here's what to do.Continue Reading

• SAP sustainability chief sees IT as net plus for environment

  Sophia Mendelsohn talks about SAP's ambitions to both set an example of sustainability and be an enabler of it with products such as the vendor's new emissions calculator.Continue Reading

• 11 questions to include in an employee benefits survey

  An employee benefits survey can reveal areas where a company needs to improve its benefits. Learn some of the most important questions to include in the survey.Continue Reading

• 5 SharePoint migration tools to consider

  Moving years' worth of SharePoint data out of on-premises storage to the cloud can be daunting, so choosing the correct migration tool is an essential first step.Continue Reading

• 5 cybersecurity risks and challenges in supply chain

  Supply chains have a range of connection points -- and vulnerabilities. Learn which vulnerabilities hackers look for first and how leaders can fend them off.Continue Reading

• 6 top supply chain risks for companies to mitigate

  As supplier relationships become increasingly complex and major disruptions continue, it pays to understand the top supply chain risks. Here are six and how to manage them.Continue Reading

• 5 steps to a successful ECM implementation project

  Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel.Continue Reading

• What to know about SharePoint 2019's end of life

  As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality.Continue Reading

• 12 of the most important questions for an onboarding survey

  Onboarding is an important time in the employee experience, and a survey can give HR staff insight into how to improve the process. Learn more about what questions to add.Continue Reading

• The 10 most common ERP security issues and ways to fix them

  Today's ERP systems are exposed like never before. Learn about the most common ERP security issues companies are facing and how IT and security teams can address them.Continue Reading

• 4 steps to ensure mobile payment security

  Mobile payments are popular for their convenience, but are they secure? IT must put best practices in place to keep sensitive information safe during the mobile payment process.Continue Reading

• An 11-step patch management process to ensure success

  Following these steps will make patch management more reliable and less stressful and keep your software updated, largely bug-free and secure from cyberthreats.Continue Reading

• 5 tips for inclusive hybrid meetings

  For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear.Continue Reading

• The risks of failed patch management

  Some risks -- like security vulnerabilities and system downtime -- are obvious, others not so much. Good patch management also requires weighing the possible risks of patching.Continue Reading

• 5 real-world use cases for enterprise search

  It's possible to build a successful enterprise search strategy that helps employees find critical data fast. Check out these examples from real businesses that improved their search strategies.Continue Reading

• Patch management vs. vulnerability management: Key differences

  Although patch and vulnerability management are intertwined, they differ in critical ways. It's important to have distinct tools and processes to execute both effectively.Continue Reading

• How to optimize for the zero moment of truth

  A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.Continue Reading

• 3 best enterprise mobile app authentication methods

  Mobile app authentication is a foundational security strategy for remote and hybrid workforces. Learn how to choose between passwords, multifactor authentication and biometrics.Continue Reading

• How to create a mobile device security policy, with template

  A well-defined mobile device security policy should educate employees on the proper use of BYODs and set clear standards for end users and IT administrators alike.Continue Reading

• 6 ways to improve your reverse logistics

  An efficient item returns process can help improve customer loyalty. Learn how to improve your reverse logistics strategy and foster long-term customer satisfaction.Continue Reading

• How to create a simple supply chain map

  A simple supply chain map can give insight into various areas, such as critical business challenges. Learn why manufacturing companies should use this essential tool.Continue Reading

• 12 questions to include in a workplace culture survey

  A workplace culture survey can help improve employee retention and provide insight into previously unknown workplace issues. Learn what questions to include.Continue Reading

• 5 benefits and examples of phygital customer experience

  Modern customers expect brands to blend physical and digital channels for seamless CX -- often called phygital experiences. In turn, it helps businesses learn more about customers.Continue Reading

• Creating a patch management policy: Step-by-step guide

  A comprehensive patch management policy is insurance against security vulnerabilities and bugs in networked hardware and software that can disrupt your critical business processes.Continue Reading

• AI, toll fraud and messaging top the list of UC security concerns

  AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.Continue Reading

• Will AI replace customer service reps?

  AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.Continue Reading

• 3 ways to take advantage of collaboration behavior data

  Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees.Continue Reading

• 5 benefits of enterprise search

  With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences.Continue Reading

• AI drives new speech technology trends and use cases

  The next generation of AI-based speech technology tools will have much broader, organization-wide impacts. No longer can these tools be viewed in a vacuum.Continue Reading

• How to create an omnichannel marketing strategy

  Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies.Continue Reading

• Learn how to improve employee survey response rates

  Employee feedback is a valuable tool for every organization, yet workers may not feel motivated to fill out surveys. Learn how to improve employee survey response rates.Continue Reading

• Guide to Linux patch management

  While patching desktops has some universal aspects across systems, there are specific Linux best practices that Linux administrators need to know. Here are eight important ones.Continue Reading

• Top 4 mobile security threats and challenges for businesses

  Mobile devices are a target for hackers, with several ways to steal data. These threats -- from network spoofing to phishing texts -- endanger organizations as much as individuals.Continue Reading

• How to find the customer journey moments of truth

  A moment of truth can turn a potentially positive experience into a negative one, and vice versa. Understanding moments of truth requires a complete knowledge of the customer journey.Continue Reading

• Creating equity for women in communications and technology

  Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.Continue Reading

• 6 industrial metaverse use cases for manufacturing

  Industrial metaverse use cases for manufacturing include facility design and employee training, though adoption of the technology is still in its early stages. Learn more.Continue Reading

• 6 challenges of omnichannel marketing

  When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency.Continue Reading

• 8 top enterprise search engines

  Whether an organization wants to improve its internal or external search strategies, an enterprise search engine can help users find information and protect data more easily.Continue Reading

• 4 AI use cases for quality control in manufacturing

  Learn how the integration of AI and machine learning into manufacturing processes can help organizations meet quality control needs, such as defect detection and waste reduction.Continue Reading

• 5 challenges of using AI in manufacturing

  Some manufacturers might find integrating AI into existing operations to be a complex process. Learn key strategies to help solve these challenging issues before implementation.Continue Reading

• 6 real-life examples of effective diversity marketing

  Inclusive marketing can take many forms but always requires authenticity. Explore these real-life examples from companies like Breezit, LLYC and Stallion Express.Continue Reading

• The importance of ethics in information management

  Advancements in data collection and processing may tempt information management professionals to use as much customer data as possible. Yet, more data use means less privacy.Continue Reading

• 8 free marketing automation tools for SMBs

  Marketing automation can help any business engage more customers, but SMBs might need it most. These free tools can help small marketing teams get started with automation.Continue Reading

• 5 benefits of using process mining

  Process mining lets users do a deeper analysis of their company's operations. Learn five ways process mining can benefit organizations.Continue Reading

• Generative AI's effect on content management systems

  Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality.Continue Reading

• 6 benefits of omnichannel marketing

  Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty.Continue Reading

• 6 workplace benefits of immersive learning with AR and VR

  AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR.Continue Reading

• 6 ways to improve order-to-cash with process mining

  The order-to-cash process varies depending on the type of company, but improvement is almost always needed. Learn how process mining can identify areas for improvement.Continue Reading

• Learn how HR can serve a critical change management role

  HR leaders must be involved with planning change management from the beginning, as they are integral to ensuring its success. Learn more about HR's role in change management.Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading

• Top 8 ERP implementation best practices

  Deploying a new ERP system is a risky endeavor. Learn how to reduce the risk of failure and increase the odds for success with these eight tried-and-true best practices.Continue Reading

• Top 6 marketing automation certifications and courses

  With the right marketing automation certifications, SMBs and small marketing teams can gain the skills and expertise needed to compete with larger companies in their markets.Continue Reading

• How quantum networking and UC intersect

  Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging.Continue Reading

• Strategic benefits of managed UC services

  Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work.Continue Reading

• 7 best practices for inventory management

  Efficient inventory management can help retailers and other companies improve their operations. Learn some best practices for balancing supply and demand.Continue Reading

• Compare the top 10 marketing automation software

  With the right marketing automation software, marketers can streamline their workflows and focus more on creative tasks. This list compares the top vendors in this space.Continue Reading

• 5 important inventory management software features: A list

  Some of the most important inventory management software features are inventory tracking and reports and analytics capabilities. Here's the full list.Continue Reading

• 7 records management systems to consider

  Top records management systems like Box, DocuPhase, Laserfiche and SharePoint can help organizations store important documents and automate retention schedules.Continue Reading

• Why is marketing automation important?

  Marketing automation can eliminate repetitive tasks and create a more personalized customer experience. Learn more about the future role of AI in marketing automation.Continue Reading

• 8 types of marketing automation, with examples

  Just as there are different types of marketing, automation types differ, too. Explore real-world examples of each type and learn how businesses can benefit from them.Continue Reading

• 10 of the top succession management software products

  Succession planning can be a time-consuming process and succession management software can help make it easier for HR leaders. Learn about some of the top products.Continue Reading

• Best practices to create accessible documents

  Anyone who creates content can make documents accessible for people who use assistive technologies. These best practices lay out how to ensure content is accessible.Continue Reading

• VoIP codecs explained: How to optimize VoIP quality

  The key to a high-quality VoIP call is the right codec. Explore common codecs, their features and potential drawbacks to choose the right one for VoIP optimization.Continue Reading

• 6 pros and cons of an applicant tracking system

  Applicant tracking systems can streamline the hiring process but can also result in an impersonal experience for candidates. Learn more about the pros and cons of ATSes.Continue Reading

• 5 examples of records management

  Examples of records management vary by types of records, such as front- and back-office records, and processes, such as retention schedule management and records disposal.Continue Reading

• Explaining the hidden costs of ERP implementations

  It's easy to know what the software costs, but what about variables like customization, productivity and training? Experts reveal the pitfalls so you can avoid expensive surprises.Continue Reading

• ERP maintenance: 5 tips to sustain your ERP system

  Your ERP is a mission-critical asset and the nervous system of your business. Here are some tips and best practices for maintaining it to keep things running smoothly.Continue Reading

• WMS vs. IMS: Learn the differences between the two systems

  A WMS streamlines warehouse operations, while an IMS focuses solely on inventory management. Discover how these systems can work together to streamline warehouse processes.Continue Reading

• Using collaboration behavior data to inform buying decisions

  Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.Continue Reading

• How to create accessible PDF documents

  If businesses create accessible PDF documents, they can reach more customers and expand their business opportunities. Learn how to create and ensure all documents are accessible.Continue Reading

• How to attract and retain neurodiverse talent

  Learn how to make the application and interview process easier for neurodivergent candidates and maintain inclusiveness, including promoting a culture of respect and understanding.Continue Reading

• Why businesses should recycle enterprise devices

  Sustainability should be a consideration at every stage of the device lifecycle, and this doesn't stop at device retirement. Recycling enterprise devices offers several benefits.Continue Reading

• Records vs. document management: What's the difference?

  Records and document management both help organizations share and use files, but these strategies have different goals, information, processes and systems.Continue Reading

• WMS vs. OMS: Learn the differences between the two systems

  While WMS streamlines warehouse processes, OMS can help improve order management and customer data tracking. Discover more about the differences between WMS and OMS.Continue Reading

• Ensuring collaboration tool compliance and governance

  Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data.Continue Reading

• Task Manager

  Task Manager, which was previously known as Microsoft Windows Task Manager, is a component of the Windows operating system (OS) that helps administrators and end users monitor, manage and troubleshoot tasks.Continue Reading

• 7 tips for implementing a transportation management system

  Implementing a transportation management system can be a challenging process, so supply chain leaders should follow some best practices to ensure success. Learn more.Continue Reading

• AI speech-to-text eavesdropping can serve the greater good

  Intelligent Voice CTO Nigel Cannings explains how AI-based speech-to-text technology can catch criminals, protect privacy and ensure regulatory compliance.Continue Reading

• 3 benefits of integrating WMS and TMS software

  The right software can help many logistics companies streamline operations, improve shipment visibility and optimize processes. Discover how a WMS-TMS integration can help.Continue Reading

• Why is a customer experience framework essential?

  A customer experience framework can help CX teams streamline their workflows, showcase the value of a customer-first culture and improve customer engagement and satisfaction.Continue Reading

• 4 environmental impacts of remote work

  Remote work could have certain sustainability advantages over in-office work. Business and HR leaders can consider these when deciding what options to offer employees.Continue Reading

• 12 ways to create a continuous learning culture

  Employees might leave if they feel they aren't growing in their roles. Learn how to create a continuous learning culture and see how it can boost retention and grow your business.Continue Reading

• 8 ways to measure sales enablement metrics

  Measuring sales enablement metrics can increase efficiency for sales teams and drive revenue growth. Learn which metrics to track and real-world uses for each.Continue Reading

• 7 benefits of payroll automation

  Automating payroll can help companies in various ways, including reducing costs and employee errors. Learn more about the benefits of payroll automation.Continue Reading

• How to build a content governance model

  With a proper content governance model, organizations can improve their content marketing efforts, benefit their SEO rankings and reach larger audiences.Continue Reading

• Outsourcing benefits administration: Learn what to consider

  Outsourcing benefits administration can help companies in various ways, but HR leaders should learn what the arrangement will involve before moving forward.Continue Reading