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• 4 ways to create an effective personalization strategy

  Creating a personalization strategy can ensure that businesses offer the best possible experience to customers, with simple yet effective interactions. Continue Reading

• Contact center AI opens new frontiers for customer engagements

  Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers. Continue Reading

• 4 ways to implement HR support for remote employees

  HR can support employees who work from home so they feel more motivated and included, and in turn, stay productive. These four tips for managing remote employees can help. Continue Reading

• 3 case studies on reducing supply chain complexity

  Understanding which technologies can best simplify supply chain management is key to success in today's economy. Here's how three companies have tackled this issue. Continue Reading

• ERP support now calls for skills in cloud services, products

  The gradual shift from on-premises to cloud ERP makes the old emphasis on IT infrastructure less relevant and the ability to piece together cloud products more important. Continue Reading

• 5 up-and-coming Mac management software vendors to know

  Vendors that are dedicated to Mac management software tout their specialization as an advantage over unified endpoint management vendors and other desktop management tools.Continue Reading

• 15 essential employee engagement survey questions

  Crafting survey questions that uncover employee engagement issues is challenging. Here are some key questions and a guide to how HR teams can become better test creators.Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.Continue Reading

• 5 tips for a successful S/4HANA Cloud implementation

  Moving to S/4HANA public cloud can help you save on IT maintenance and simplify real-time analysis. Here's a look at what you can do to make the migration as successful as possible.Continue Reading

• AI in customer experience: Key benefits

  Incorporating AI in customer interactions enriches the customer experience in multiple ways, builds brand loyalty and boosts efficiency. Learn about three ways AI improves CX.Continue Reading

• Why AI won't replace recruiters

  Recruiters may consider using both the human element and the data brought in by intelligent tools if it can help them make better hiring decisions, but AI won't be replacing recruiters any time soon. Three experts weigh in on why.Continue Reading

• CXO role requires tenacity, cross-departmental influence

  The CXO role is fairly new to businesses, focusing on customer experience strategies across the entire enterprise. In this Q&A, an executive discusses what makes a CXO successful.Continue Reading

• 7 hurdles to using AI in accounting and finance

  Setting realistic expectations and using the same quality control measures that employees must follow can ensure success when you apply AI to financial data and processes.Continue Reading

• How to attract top talent in a competitive hiring market

  Finding the best candidates can seem impossible in today's competitive hiring landscape. Use these methods to help you attract even the choosiest candidates.Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.Continue Reading

• 5 tips for an effective marketing automation implementation

  Successful marketing automation implementations require steps beyond those that go into the usual technology rollouts. Here are some tips to help businesses along the way.Continue Reading

• Build your own at-home NSX VMware Workstation lab

  Create an at-home NSX test lab by running the software on VMware Workstation. Learn the ins and outs of this technology to make it simple and cut costs.Continue Reading

• What it takes to create ERP integration strategy success

  Companies are using more standalone systems, yet users are demanding better technology experiences. Bridging this chasm requires a solid integration strategy.Continue Reading

• 6 supply chain management tips

  A poorly maintained supply chain can spell disaster for your business. Here are six supply chain management tips to ensure success and mitigate risk.Continue Reading

• What are some benefits of SSO in contact centers?

  Contact center agents often need to remember a number of passwords to log in to multiple applications. Single sign-on can alleviate that pain point and increase productivity.Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.Continue Reading

• Consider content first in a digital transformation

  Organizations should think about content and where it will live at the beginning of any digital transformation to avoid headaches and extra work down the road.Continue Reading

• SAP ECC to S/4HANA migration: 4 essential issues

  The ERP landscape is transforming and SAP customers in particular are dealing with decision overload related to ECC to S/4HANA migration. Here's some top advice.Continue Reading

• Early use of AI for finance focused on operations, analytics

  CFOs are automating repetitive processes in accounts payable and reporting; widespread use of AI in finance is not likely in the near term. Here's a look at the issues.Continue Reading

• 4 contact center trends that drive customer experience

  Modern contact centers are making a variety of improvements, such as incorporating AI and chatbots. Learn about four contact center trends that are poised to improve CX.Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.Continue Reading

• Windows 10 1909 Works Well

  When I say Windows 10 1909 2orks well, I mean that from a Reliability Monitor standpoint 1909 shows little or nothing to complain/worry about. Good!Continue Reading

• Finance transformation efforts soar with cloud ERP

  Although some CFOs resist moving financials to the cloud, the process can help streamline processes and save money. Here's a look at what's involved.Continue Reading

• 6 candidate journey mapping secrets savvy recruiters know

  A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.Continue Reading

• Critical tips for managing contingent workers

  Contingent workers save companies both time and money, so it's important to manage them in a win-win way. Here is what HR teams and employers can do to make sure that happens.Continue Reading

• Managing Windows Defender Device Guard in Windows desktops

  IT pros must understand how Windows Defender Device Guard uses a locked-down approach to desktop security and how this method could cause compatibility issues and headaches for IT.Continue Reading

• Browser Updates Require Human Intervention

  Right after I learn a new Edge version is out, I realize that browser updates require human intervention. Only users (or admins) can shoulder the awesome responsibility of restarting a browser.Continue Reading

• Ownership scenario should dictate mobile device policies

  The policies organizations should deploy for BYOD devices compared to kiosk devices are very different. Learn how organizations should approach these policy decisions.Continue Reading

• Top 6 2020 supply chain trends

  Supply chain technology is growing more complex and so are partnerships. Here are the most important trends leaders must understand in 2020 and beyond.Continue Reading

• Getting MS Mouse&Keyboard Center Version Info

  Getting MS Mouse&Keyboard Center version info proves a bit more challenging and tricksy than I'd wish. Norton File Insight to the rescue.Continue Reading

• 5 ways a chatbot for the contact center can help workflow

  AI and chatbot technology are constantly changing and gaining capabilities. Companies need to determine how to best use chatbots for their contact centers.Continue Reading

• 5 common Citrix printing issues and how to troubleshoot them

  Printing is one of the most frustrating areas of IT management, especially as a VDI admin. Troubleshoot five common Citrix printing issues with these tips and tricks.Continue Reading

• Self-Inflicted Spurious $SysReset Folder

  I call it a self-Inflicted spurious $SysReset folder because if you start and cancel the Windows Reset operation in Windows 10, you'll find that folder on your system drive. It's safe to delete, so ...Continue Reading

• Top 5 inventory management techniques

  Great inventory management techniques are critical as supply chain complexity grows. Here's a look at the top techniques to help your company succeed.Continue Reading

• 3 Windows migration questions IT must answer

  Microsoft has stopped mainstream support for Windows 7, so organizations must have a plan to migrate to Windows 10 or extend Windows 7 support. Find out how to shape a Windows migration plan here.Continue Reading

• Microsoft Changes WU Driver Inclusion Rules

  In the way of well-reported issues with updated device drivers for Intel graphics and networking, Realtek audio and Bluetooth, and more in 2019, MS changes its rule for bundling unapproved drivers ...Continue Reading

• Collaboration tools are shifting work culture in new ways

  The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture.Continue Reading

• 7 best practices for using SuccessFactors Talent Management

  With tools to cover the employee journey, SAP SuccessFactors Talent Management has a wealth of functionality. Here's how to make sure you get the most out of it.Continue Reading

• Notepad RTL Reading Order Gotcha Has Easy Fix

  When text entry starts running in the opposite direction from usual, I learn that Notepad RTL reading order gotcha has easy fix. A simple right-click menu option inside the application does the trick!Continue Reading

• NirSoft DriveLetterView Shows Assigned Win10 Drive Letters

  NirSoft DriveLetterView shows assigned Win10 drive letters, both for active, mounted drives and removable drives previously installed but not currently present. Very handy!Continue Reading

• What are the top ways to improve warehouse efficiency?

  Today's warehouses have different issues than the warehouses of yesteryear, so it's critical to understand the role technology serves. Here's a look.Continue Reading

• 5 recruiting ideas for 2020 HR should explore

  The fight for top talent requires planning and turning to new approaches. Here are five recruitment strategies you can use to attract the right job candidates for your company.Continue Reading

• Can modern technology solve demand forecasting problems?

  Predicting demand has never been easy, but in the age of e-commerce and omnichannel, that difficulty has multiplied. Here is some helpful guidance for organizations.Continue Reading

• 4 factors that should shape a BYOD mobile policy

  BYOD policies aren't the same as corporate-owned device policies, so organizations must factor in regulatory concerns and mobile app management before they create the policy.Continue Reading

• 2004 Gets New Network Status

  Windows 10 2004 gets new Network Status look and info, and shows how Settings continues to supplant the Control Panel widgets.Continue Reading

• Missing Secunia PSI

  As I try one more time to find a reasonable replacement, once again I find myself missing Secunia PSI, the capable and comprehensive PC software scan-and-update utility that's been defunct since 2016.Continue Reading

• Windows 10 2004 Gets View Optional Updates

  With the latest 20H1/2004 release (Build 15636), Windows 10 2004 Gets View Optional Updates. Now users can see, select, and manage pending optional updates explicitly and directly.Continue Reading

• How to reduce the bullwhip effect: Supply chain partners, data key

  Understanding the causes of the bullwhip effect is critical to preventing it. Here's a look at why it happens and ways to close the gap between supply and demand.Continue Reading

• Business text messaging examples that engage customers

  Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.Continue Reading

• Manage Windows 10 default file type associations with SetUserFTA

  Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool.Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.Continue Reading

• Strategize a smooth contact center migration

  Companies are migrating from on-premises contact center software to the cloud. But before making the move, organizations must approve it from a strategic and practical perspective.Continue Reading

• How to get value from customer insights data

  Gathering and acting on customer insights can make the difference between a successful and struggling business. Here's how businesses can use it to their advantage.Continue Reading

• UUPDump.ml Invaluable Resource

  I call UUPdump.ml invaluable resource because it grabs MS internal download components and uses them to create ISOs for most (if not all) known versions of Windows 10.Continue Reading

• How food traceability software boosts supply chain visibility

  Food recalls have increased and more consumers want to know the supply chain journey of their food. Here's a look at how technology can help.Continue Reading

• How best to put collaboration tools to work for your team

  With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them.Continue Reading

• Big retailers share their CX strategies

  Effective customer experience strategies have a big impact on business success. Hear what Carnival Corp., Ritual Cosmetics and Ashley Stewart have to say about CX.Continue Reading

• Enterprise wearables bring benefits, management challenges

  Enterprise mobility isn't just about smartphones and tablets. Wearable device adoption is growing, so IT should be ready to support this dynamic category of mobile devices.Continue Reading

• How to tackle a supply chain transformation

  Today's business and supply chain leaders understand they need to transform the supply chain. Here's a look at the tools and strategies they'll need to create success.Continue Reading

• 3 ways to prepare for the Windows 7 deadline

  Organizations holding onto Windows 7 for dear life should reconsider because Microsoft stops supporting the OS in January. Here's how to make the transition to Windows 10 smoother.Continue Reading

• Is WU Slowing Down?

  When I realize how slowly Windows Update responds on some older PCs, I ask: Is WU slowing down? Subsequent research shows the answer is "no." I'm glad!Continue Reading

• 4 voice of the customer methods to improve CX

  To improve customer experience, organizations can use mystery shopping programs, social CRM and surveys to gather data from interactions with consumers.Continue Reading

• 4 steps to successful contact center technology implementation

  Before starting implementation of any new technology in a contact center, it is important to have a strategy to ensure both employee and customer satisfaction.Continue Reading

• Fight the skills gap with a great upskilling and reskilling strategy

  Just say 'no' to a skills gap and high turnover with upskilling and reskilling. Here's a look at the ins and outs of these important talent management concepts.Continue Reading

• MFA Offers Real Security Protection: Use It!

  A recent study for 2019 (Jan-Mar) finds 44 M re-used credential sets among Microsoft and Azure AD account holders. Because MFA offers real security protection, MS recommends its use whenever ...Continue Reading

• Learn about Microsoft's changes to the Office mobile app

  In 2019, Microsoft announced the Office mobile app as an entry point for its productivity suite and developed Office Intelligent Services features that can improve productivity.Continue Reading

• AI in hiring: Why HR should beware of bias

  AI in hiring may seem like the perfect solution to remove conscious and unconscious biases that already exist in people, but technology can't solve everything.Continue Reading

• Personalization engines help engage and retain customers

  Content personalization is essential to getting the right material to the right customers. Here are some personalization engines that can help you better target your content.Continue Reading

• 5 marketing budget strategies to maximize your dollars

  Experts suggest that businesses build well-constructed budgets and create talent roadmaps to determine whether they are hiring the best people to reach their goals.Continue Reading

• Customizing New Win10 Laptop

  After plunking down some hard-earned cash on Black Friday, I find myself customizing new Win10 laptop -- a Lenovo X390 Yoga -- for "the Boss" to replace her 2011/2012 mini-ITX desktop.Continue Reading

• Is macOS Catalina stable enough for enterprise use?

  Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.Continue Reading

• How Netflix uses emotional analytics to improve CX

  Emotional analytics enable businesses to obtain customer feedback without words. Netflix employs this tactic as a means to engage and retain customers.Continue Reading

• Can IT use VMware Horizon View without vCenter?

  Running VMware Horizon View without vCenter is possible but impractical. Understand why an organization would want to use this setup and what the implications are.Continue Reading

• 6 steps for building a digital transformation strategy

  The failure rate of digital transformation is high, but a smart and detailed strategy can vastly improve the outcome of your digital transformation. Here's how to create one.Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.Continue Reading

• Why reducing hiring bias isn't easy

  Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help.Continue Reading

• Top 5 Office 365 skills for SharePoint administrators

  Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with the file sharing and collaboration platform.Continue Reading

• Transferrus Interruptus Resumes in Win10

  When I accidentally trip over (and disconnect) a USB drive during a ginormous file copy session, I learn that Transferrus Interruptus Resumes in Win10 (things picked up where they were interrupted, ...Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.Continue Reading

• How to use low-code software platforms for digital experiences

  Low-code software platforms enable flexibility and faster development for digital experiences. Here's what content managers should consider before purchasing a low-code tool.Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.Continue Reading

• 1909 Gets Generic Keys

  1909 gets generic keys for all versions: these are helpful during installation because they allow it to proceed to completion without requiring activation (or a valid Windows 10 key).Continue Reading

• 6 employee activism lessons HR needs today

  Employee activism spiked last year, and experts say that as the 'age of purpose' gathers force, more workers will follow suit. Here are a few of the lessons HR should learn now.Continue Reading

• Microsoft Teams Jumps to 20M Active Users

  When MS Teams jumps to 20M active users monthly, that confirms my own personal experience: Teams is easy to learn, fun to use, and truly boosts productivity.Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.Continue Reading

• Post Upgrade Windows 10 Update Assistant Cleanup

  For those who use this tool, a post upgrade Windows 10 Update Assistant cleanup is a good idea. You'll free up 20+ MB of disk space, lose an unneeded root level folder, and be ready for next time.Continue Reading

• Contact center agent experience needs massive overhaul

  Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover.Continue Reading

• Box cloud content management helps simplify digital work

  Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation.Continue Reading

• Compare Windows 10 OS editions to determine the best fit

  Organizations deploying Windows 10 must choose between multiple Windows 10 OS editions. Delve into the different features that each edition offers to find the best fit.Continue Reading

• Nirsoft Releases Windows Update History Viewer

  Given that Nirsoft releases Windows Update History Viewer (free software), Windows 10 power users and admins alike will want to take this informative tool for a spin.Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.Continue Reading

• Salesforce customers supplement CRM with AppExchange tools

  Salesforce customers are turning to the AppExchange to supplement their CRM function. Many find AppExchange tools to be more cost-effective and to integrate better with the CRM.Continue Reading

• Debugging Win10 Explorer Crashes

  While debugging Win10 Explorer crashes on my production PC, I learn it's a mistake to double-click PowerToys. I should be right-clicking inside File Explorer instead. Sigh.Continue Reading