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• Oracle Fusion Cloud ERP inches ahead in AI contest

  Oracle released new AI and RPA features for its cloud ERP and HCM suites during the virtual OpenWorld conference. Learn what they might mean for Oracle users and competitors. Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important. Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started. Continue Reading

• A complete guide to troubleshooting Windows Hello

  Windows Hello has several common issues that administrators may need to troubleshoot. Find out what those issues are here and what to do about them. Continue Reading

• 8 strategies HR can use to recruit Gen Z

  Gen Z is the newest generation entering the workforce. Learn some strategies HR teams and hiring managers can use to recruit the right candidates more quickly. Continue Reading

• Is a move to cloud ERP inevitable for most companies?

  More companies are turning to cloud ERP for modernization, cost and security. Here's a look at whether those factors are enough to make cloud a foregone conclusion.Continue Reading

• 5 digital customer experience trends for businesses to consider

  Improving digital CX is important in a market cluttered with choices for the customer. Here are some trending strategies to help businesses enhance their offerings.Continue Reading

• Learn 5 Microsoft Intune security features for mobile admins

  Intune admins must be familiar with all the most essential security features that the platform offers. Learn about features such as conditional access and MTD integrations below.Continue Reading

• Contact center roles shift from cost center to profit center

  Customer experience is key to the ROI of contact centers as they undergo changes due to AI, cloud migration and COVID-19-induced agent migration to remote workspacesContinue Reading

• Call center customer experience ROI is more about metrics

  When measuring contact center ROI, don't get caught up in dollar signs. Focus on CX metrics, including the length of customer calls, wait times and net promoter scores.Continue Reading

• 8 key VDI deployment best practices

  When IT plans for its VDI deployment, it must factor in best practices for the setup process, such as considering client options and designing the VDI to have high availability.Continue Reading

• HR data migration checklist and tips for implementation success

  Data migration and conversion are critical aspects of an HR system implementation project. Learn important tips you can use to create success.Continue Reading

• How to calculate VDI costs and keep them to a minimum

  When the true cost of VDI is hazy, it's a good idea to make a comprehensive calculation. Determine how to factor in costs related to hardware, infrastructure, licensing and more.Continue Reading

• How to perform WVD monitoring with Azure Log Analytics

  Like any DaaS offering, Windows Virtual Desktop's success depends on user experience. Learn how to set up the Azure Log Analytics tool and how it can help virtual desktop administrators.Continue Reading

• AI improves customer experience, call center efficiency

  Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive.Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• How to conduct video interviews: 7 tips for employers

  Interviewing candidates over video doesn't have to be stressful. Here are seven virtual interviewing tips to help you prepare.Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.Continue Reading

• VDI testing checklist: Key steps to test a VDI deployment

  Whether IT is running VDI for the first time or simply tweaking the back-end hardware, admins should follow a VDI testing checklist to ensure positive UX and sufficient desktop resources.Continue Reading

• How can companies handle CX opportunities during COVID-19?

  The COVID-19 impact on in-person shopping experiences has changed customer service expectations; now companies must find ways to compete in e-commerce against Amazon and others.Continue Reading

• Compare Nutanix Frame vs. Citrix Managed Desktops

  While Nutanix isn't as invested in the end-user market as Citrix, both desktop-as-a-service vendors offer benefits for business use cases. IT must evaluate which is the better fit.Continue Reading

• Don't risk your business internationally with noncompliance

  Companies need to ensure they take compliance seriously when expanding internationally. They need to make sure they are compliant in countries by understanding regulations.Continue Reading

• RPA, AI bolster supply chain resilience in times of crisis

  RPA bots and AI are behind-the-scenes essential personnel during COVID-19, working virtually alongside supply chain workers and sustaining goods and services lifelines.Continue Reading

• RPA and AI strengthen weak links in supply chain workflows

  Instead of an all-or-nothing approach to supply chain automation, RPA is most effective when targeted at subprocesses to improve high-volume, repetitive, error-prone tasks.Continue Reading

• Supply chain-customer service partnership is vital

  A company's success depends on a supply chain that can meet customers' expectations. To do that well, supply chain leaders must partner with their customer service counterparts.Continue Reading

• Balancing safety and privacy with social distancing technology

  As companies look to employ technology to help office workers maintain social distance, we need to look at whether this could result in a loss of privacy as these tools become the norm.Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.Continue Reading

• How to evaluate VDI storage requirements

  There are a variety of factors that affect VDI storage, including system requirements and supported workloads. Evaluate these factors to ease the VDI planning process.Continue Reading

• How video chat improves customer service and engagement

  As restrictions continue due to the COVID-19 crisis, many organizations adopt video chat capabilities to continue business operations and keep customers engaged.Continue Reading

• 6 ways HR can ensure cybersecurity for remote workers

  HR can partner with IT and other departments to boost security awareness for remote workers and help prevent vicious cyber attacks. Here are six ways to accomplish that.Continue Reading

• How customer transparency helps companies maintain loyalty

  In an age when customers have more options than ever before, it's essential that businesses gain and maintain customer trust -- and that happens through customer transparency.Continue Reading

• How businesses can align sales and marketing

  Many organizations are moving away from siloed marketing and sales departments and instead choosing to work more closely, which can both grow a business and reduce costs.Continue Reading

• New iOS 14 features that mobile admins should be excited for

  With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.Continue Reading

• 15 examples of supply chain disruptions throughout history

  The COVID-19 pandemic has caused disruptions across the global supply chain. Here's a look at other disruptions that underscore why boosting resiliency has always been important.Continue Reading

• How to manage unstructured data using an ECM system

  Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files.Continue Reading

• Diversity in customer experience hinges on root-cause analysis

  Sandra Mathis and Stephanie C. Harris discuss diversity and inclusion, and the necessity of addressing them at an internal level before customers see change.Continue Reading

• UC management key to platform performance, cost savings

  Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.Continue Reading

• Adobe Sign business workflows bypass COVID-19 restrictions

  Adobe Sign's automated digital processes help businesses transition from in-person pen-and-paper signings to e-signature processes amid lockdowns and social distancing.Continue Reading

• 3 VDI challenges that can derail any project

  IT shops need to look out for complexity, cost and performance problems when they put a VDI implementation plan in place.Continue Reading

• Pivot to remote performance management: 10 tips

  The switch from traditional performance management to remote performance management isn't going to be easy. Here are 10 tips on how to make the transition smoother for employees.Continue Reading

• Digital employee experience a new focus of HR-IT partnership

  Generational change forced companies to repave the on-ramps to the digital workplace and improve the employee experience. COVID-19 changed the emphasis, but the goals are the same.Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.Continue Reading

• How is SAP Climate 21 meant to reduce CO2 emissions?

  SAP released program to help companies go green and achieve better sustainability. Here's a look at Climate 21 and its Product Carbon Footprint Analytics.Continue Reading

• Exploring COVID-19 food supply chain disruptions

  The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the worst of it and what lessons are most important.Continue Reading

• 4 ways HR and IT can collaborate on employee experience

  The COVID-19 pandemic is causing new issues for workers across industries. Here's how HR and IT can collaborate on creating a better employee experience.Continue Reading

• Cloud empowers remote work during pandemic and beyond

  A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.Continue Reading

• Develop an effective unified communications security plan

  A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs.Continue Reading

• How to enable Hyper-V on Windows 10 for a lab environment

  While there are several ways to test new updates on virtual machines, Hyper-V enables desktop administrators to add multiple VMs to a single desktop and run tests.Continue Reading

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.Continue Reading

• What the CCPA means for content security

  Now that the CCPA is in full effect, businesses must adjust their processes to better protect content. Organizations should prioritize security to avoid fines.Continue Reading

• Simplify employee and customer experiences to adapt and grow

  Ricardo Saltz Gulko breaks down how organizations can focus on improving employee and customer experience by simplifying complex processes.Continue Reading

• 6 Group Policy best practices for Windows 10 admins

  Group policies are a central component of Windows 10 configuration. Here are six best practices that can simplify Group Policy management for Windows 10.Continue Reading

• How IT admins can use PowerShell to monitor CPU usage

  IT administrators that are familiar with PowerShell can use certain scripts to monitor CPU performance on desktops to determine the root cause of desktop performance issues.Continue Reading

• 10 cloud ERP implementation challenges during COVID-19

  A new cloud ERP system can help your company create digital transformation and find new opportunities. But first, you must address implementation challenges.Continue Reading

• Top 5 enterprise Linux distributions to consider adopting

  While Linux distributions all serve a similar purpose in the enterprise, organizations should still familiarize themselves with the different distributions to find the best fit.Continue Reading

• Boost workplace health and safety against COVID-19

  In a post-pandemic world, a return-to-office strategy is not complete without detailed attention to workplace safety. Here are some HR software tools that may help.Continue Reading

• What to consider when developing a corporate taxonomy

  Finding information efficiently within a company is key for user productivity. Businesses should develop an enterprise search strategy to improve content navigation and discovery.Continue Reading

• What IT can do when Microsoft 365 is not working

  IT professionals who manage Microsoft 365 should be aware of common issues that administrators face. They can solve many of these problems with the right policy or PowerShell scripts.Continue Reading

• Remote ERP implementation: 10 project management essentials

  Implementing ERP remotely can be challenging because for many IT teams it's new territory. Here are ways to make it easier.Continue Reading

• New enterprise video strategy must go beyond meetings

  Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.Continue Reading

• Ensure remote users meet data protection standards

  During the pandemic, users may have adopted insecure applications as part of their workflows. IT pros must ensure remote data protection by securing or removing these apps.Continue Reading

• How can CFOs pivot to a virtual financial close?

  As finance teams have suddenly turned into a remote workforce, CFOs must guide them in a successful close. Here's advice to help.Continue Reading

• 9 strategies for email marketing segmentation

  There are a number of strategies businesses can use to segment email marketing lists, including geographic location, purchase history, abandoned carts and forms, and gender.Continue Reading

• 18 HR cost reduction ideas for the 2020 COVID-19 recession

  The COVID-19 recession demands creativity to stay competitive. Here's a look at 18 HR cost reduction ideas -- including freezing HR tech projects -- that have the potential to help.Continue Reading

• HR technology, analytics may help companies through COVID-19

  HR technology can play a large role in helping companies navigate through COVID-19, set workforce strategy, and reevaluate HR programs and internal communications.Continue Reading

• What new Android 11 features should IT know about?

  Android 11's public beta has revealed several new features that IT admins should take note of, such as incremental app installs and more detailed information on app data access.Continue Reading

• How can HR protect employee data privacy during COVID-19?

  Collecting health-related employee data in your HR system -- even during the COVID-19 pandemic -- isn't a simple issue, due to the many regulations that protect employees.Continue Reading

• How does ControlUp monitoring fix Citrix performance issues?

  There are few more important aspects of managing virtual desktops than monitoring them for performance issues. This video tutorial explains how to use ControlUp for UX monitoring.Continue Reading

• How to address a Microsoft Teams telephony integration

  In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.Continue Reading

• Businesses replacing phone calls with video meeting platforms

  Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.Continue Reading

• Here's how sales teams use AI to increase revenue

  When a business incorporates AI into its sales processes, it may improve pricing optimization, contact analytics and forecasting, ultimately strengthening its sales department.Continue Reading

• How HR can help boost trust in the workplace

  In this Q&A about her book Unleashed, co-author Frances Frei discusses why trust is so important in the workplace and how HR leaders can help maintain it.Continue Reading

• 5 post-pandemic workplace changes due to safety concerns

  The COVID-19 pandemic has already had a profound effect on workplaces. Here are five of those changes and what they mean for HR teams.Continue Reading

• Reevaluating budgets to provide UC devices to home workers

  Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.Continue Reading

• Post-pandemic world calls for new video conferencing strategy

  The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.Continue Reading

• GE Digital CTO on data, AI role in digital twin applications

  Colin Parris, founder of GE's digital twin effort, lays out the reasons data management can make or break an application and why pairing digital twins with AI makes each one better.Continue Reading

• 10 signs your D&I program is failing

  In this excerpt from Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, co-authors Frances Frei and Anne Morriss discuss diversity and inclusion program issues.Continue Reading

• What do SAP leadership changes signify for company strategy?

  SAP recently announced that Jennifer Morgan was no longer co-CEO and that Christian Klein would take the helm. Learn what that means for the company's strategy.Continue Reading

• Lessons from COVID-19: 4 inventory management strategies

  COVID-19 highlighted a number of problems with current approaches to inventory management. Here are four strategies that leaders can use to correct those inefficiencies.Continue Reading

• 4 virtual recruiting strategies to implement after COVID-19

  Hiring has changed due to COVID-19. Here are four virtual recruiting strategies to follow as you adjust to online hiring.Continue Reading

• How can speech recognition technology support remote work?

  Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive.Continue Reading

• What are the risks of canceling an ERP project?

  In response to the COVID-19 pandemic, many business and technology leaders are deciding whether to cancel or pause an ERP implementation. Here are some risks to factor into the decision.Continue Reading

• Organizations revamp UCC strategy for remote workforce

  As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.Continue Reading

• How to deploy Office 365 Applications with Microsoft Intune

  Organizations that deploy Office 365 applications with Intune can set various configurations, such as what versions of the deployed apps and how the apps receive updates.Continue Reading

• Large group WebRTC meetings require managing CPU usage

  In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.Continue Reading

• 10 ways to improve CX when developing virtual agents

  Consider these 10 methods when building new virtual agents for your clients to help balance design, user experience, technical feasibility and business value.Continue Reading

• 4 tips for creating a content marketing SEO strategy

  There are multiple components to a good SEO strategy, and it's important for businesses to stay plugged in and evolve with those strategies over time.Continue Reading

• 4 cloud ECM best practices for businesses to heed

  Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.Continue Reading

• 5 tips to optimize CAD application performance for VDI

  CAD applications that run on VDI require special treatment on the back end by admins, and this video explains how IT can optimize CAD performance for remote and local users.Continue Reading

• Brands focus on messaging, empathy in crisis marketing mode

  There is no single way for businesses to approach marketing in a crisis, but no matter how they choose to address the situation, they must be sensitive to their customers.Continue Reading

• 4 best practices for call center management

  An effective contact center is a result of strong management and knowledgeable agents. Management teams must invest time and energy in training their employees properly.Continue Reading

• Preparing your customer experience strategies for the new normal

  As companies prepare to reopen following the lengthy shutdown due to the pandemic, they need to learn how their customers feel and how best to adapt to serve them.Continue Reading

• End-user productivity becomes a priority for remote work

  The initial response to COVID-19 focused on purchasing new technologies and retooling systems to support work from home, but organizations must help maintain end-user productivity.Continue Reading

• In crisis, opportunity: Downturn in ERP industry has upside

  The inaugural ERP Confab examines what the economic downturn from the pandemic means for ERP users and vendors. Plus: a deep dive into SAP and its upcoming virtual Sapphire show.Continue Reading

• HR technologies solidify HR employee experience near and far

  Culture, physical and virtual workspaces, and policies play key roles in fostering worker loyalty and engagement -- with the help of the right HR technologies.Continue Reading

• AI in HR recruitment targets high-demand technology talent

  As demand for technology talent persists, even during pandemic times, AI, chatbots and machine learning play an increasingly critical role in hiring choosy candidates.Continue Reading

• How can SAP Data Custodian boost public cloud data control?

  Public cloud technology has evolved, but business leaders still worry about its ability to manage and protect their data. Learn how Data Custodian may help.Continue Reading

• Get to know key features of content services platforms

  A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP.Continue Reading

• Top 10 return-to-office guidelines HR and business leaders need now

  Companies that are reopening offices will need to plan for an entirely different model than what preceded the COVID-19 pandemic. Here are 10 guidelines that can make it easier.Continue Reading

• Supply chain recovery post-COVID-19: Risk, disruption and tech

  The coronavirus pandemic exposed the fragility of global supply chains and leaders must turn their attention to boosting resiliency. Here's how to start.Continue Reading