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Learn to apply best practices and optimize your operations.

• 4 tips for creating a personalized marketing strategy

  Companies must deliver relevant content and personalize their marketing strategies if they want to see an increase in revenue and brand loyalty. Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared. Continue Reading

• Top 5 components of a workplace mental health strategy

  Promoting mental health in the workplace requires creating an empathetic and stigma-free culture for employees. Learn five important facets of creating that. Continue Reading

• The future of personalization in marketing

  One-size-fits-all messaging doesn't cut it anymore when it comes to CX. Companies need to personalize their experiences to keep up with the competition. Continue Reading

• Video, security key to support remote work collaboration

  Organizations must deploy more than a meeting platform to support remote work collaboration. Learn what to prioritize to ensure work is productive no matter the location. Continue Reading

• 3 ways to attract customers to your online store

  Competition among e-commerce companies is high, so marketers must get creative to attract customers. Here are some ways that marketers can generate interest.Continue Reading

• SAP cloud migration effort enters new, accelerated phase

  With strong cloud growth already on the books and the new Rise program enticing customers to S/4HANA Cloud, 2021 could be the year SAP finally breaks from its on-premises past.Continue Reading

• Dos and don'ts for ERP selection success

  The ERP selection process can succeed or fail based on seemingly small factors. Here are some dos and don'ts to keep in mind as you embark on the process.Continue Reading

• How do you manage cloud telephony E911 location information?

  Tracking E911 location information can be tricky when moving telephony to the cloud. But organizations have a few options to ensure that emergency calls are properly routed.Continue Reading

• 10 lead scoring best practices to improve sales efficiency

  Lead scoring helps sales and marketing teams identify which customers to pursue based on a points system. Lead scoring aims to develop sales-ready leads.Continue Reading

• How to craft an effective multichannel marketing strategy

  Multichannel marketing strategies enable a company to reach target audiences on their preferred channels, as well as provide a competitive edge compared to other businesses.Continue Reading

• 4 tips for effectively handling emails in a call center

  New service channels emerge, but email remains a popular way for customers to contact businesses. Call centers should use the proper email management software and strategies.Continue Reading

• 4 ways to optimize Microsoft Teams performance

  Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need.Continue Reading

• 5 supply chain management tips for 2021

  Understanding recent forecasts and events -- such as difficulties in the COVID-19 vaccine supply chain -- can help you create more effective supply chain management in 2021.Continue Reading

• Business and HR leaders face COVID-19 vaccine dilemmas

  COVID-19 vaccines open up a Pandora's Box of issues for companies learning how to deal with the return to offices and other workplaces. Here's why technology is critical.Continue Reading

• The top real estate CRM software

  Today's competitive real estate market highlights the importance of CRM systems that provide listings management and property tracking, as well as typical CRM system features.Continue Reading

• Empathy in customer experience drives company success

  Businesses that encourage employees to use empathy with customers can increase loyalty and satisfaction. Leadership must recognize the importance of empathy in the company.Continue Reading

• 5 ways to improve a customer self-service strategy

  In today's digital world, self-service options are a must to inform, engage and retain customers. Here are some ways businesses can improve those self-service options.Continue Reading

• Why endpoint security is important and how it works

  Organizations and IT admins must understand the fundamental approaches that endpoint security platforms take to secure endpoints and defend against common threats.Continue Reading

• The 7 most effective ways to connect with customers

  Businesses need to prioritize building a connection with customers. By doing so, companies get to know their customers on a personal level and can better serve their needs.Continue Reading

• 5 important diversity issues in the workplace for 2021

  Black Lives Matter threw a spotlight on diversity issues in 2020. In 2021, workplace diversity, equity and inclusion issues are likely to become even more important.Continue Reading

• Content management vs. knowledge management: What are the differences?

  Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more.Continue Reading

• How to create a customer satisfaction survey

  Businesses need to have a plan in place before sending out customer satisfaction surveys. Acting on customer feedback is just as important as collecting it.Continue Reading

• Harnessing diversity and inclusion in technology key in 2021

  Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.Continue Reading

• What the loss of third-party cookies means for IT departments

  Due to browsers and companies making it all but impossible to use third-party cookies, companies should consider a strong foundation of customer data to stay relevant.Continue Reading

• What is the future of ECM?

  ECM isn't dead; it has evolved from a technology into an approach. Learn about the history of the ECM and look forward into the future of ECM and content services.Continue Reading

• Will Windows 10 be the last Windows OS?

  It's difficult to say whether Windows 10 will be the final version of the Windows OS, but a look at Microsoft's history and approach to OSes may shed some light on the situation.Continue Reading

• How is remote work affecting enterprise telephony?

  Enterprise telephony is on the decline as remote and home-based workers lack access to enterprise phone systems or seek alternative modes of communication.Continue Reading

• AI tools and technologies reshape workplace planning

  As enterprises prep for greater numbers of workers returning to the office, AI, analytics and automated workflows play critical roles in maintaining workplace continuity.Continue Reading

• What technology did HR need because of the pandemic in 2020?

  2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.Continue Reading

• Slate of Microsoft Teams enhancements to spur adoption in 2021

  File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.Continue Reading

• Top 4 diversity recruiting strategies to achieve true D&I

  Increased scrutiny from the public has caused employers to seek innovative diversity and inclusion strategies. Here's how to make sure your diversity recruiting strategies succeed.Continue Reading

• Why COVID-19 fuels desktop virtualization trends

  VDI products provide organizations with a foundation for remote employees, but they aren't a cure-all.Continue Reading

• 4 supply chain finance benefits and why they matter now

  Liquidity in the supply chain for buyers and suppliers is just one of the benefits supply chain finance can offer companies. Learn about some others.Continue Reading

• Prioritize human-centric CX and EX to survive the pandemic

  Ricardo Saltz Gulko breaks down why businesses should consider a human-centric approach to employee and customer experience, and provides six principles upon which to do so.Continue Reading

• Why companies shouldn't overlook mobile customer engagement

  Companies that have a mobile customer engagement strategy can improve personalization, connect with customers over various channels and provide an easy buying process.Continue Reading

• 12 tips for recruiting and hiring ideal remote employees

  The pandemic has made working remotely the new normal in many organizations. Here's how to find and hire the best candidates -- all with a new, more virtual recruiting process.Continue Reading

• How to enable and disable Tamper Protection in Windows 10

  Tamper Protection in Windows 10 can protect against malware and third-party applications from changing Windows security settings. Learn how to use the new security feature.Continue Reading

• How to choose the right ERP for digital transformation

  Digital transformation is critical to many companies' success and ERP underpins that transformation. Here's a look at how to make that transformation happen.Continue Reading

• Transactional vs. relationship marketing: Key differences

  Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy.Continue Reading

• 11 tips to improve Windows 10 performance

  With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.Continue Reading

• 5 best practices to complete a SharePoint Online migration

  Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.Continue Reading

• Understand workplace COVID-19 contact tracing issues, methods

  COVID-19 contact tracing for offices, businesses, restaurants and other workplaces is a challenge for employers. Here is a look at different methods and how testing can work.Continue Reading

• The importance of employee well-being and how technology can help

  Technology can serve an important role in promoting employee wellness. Here's a look at why that matters and who should be involved.Continue Reading

• 5 reasons printer redirection causes Windows printing problems in RDS

  Windows printing problems are a pain. If you have printer redirection issues with the Remote Desktop Protocol in RDS, check user permissions, client requirements and more.Continue Reading

• Windows 10 updates to avoid and how to address them

  While Windows administrators can never ignore Microsoft's updates, it may make sense to delay or even avoid Windows updates until they are stable for enterprise users.Continue Reading

• Integrated collaboration environments offer new ways to work

  By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.Continue Reading

• How listening to the voice of the customer benefits businesses

  Karen Mangia's book, 'Listen Up! How to Tune In to Customers and Turn Down the Noise' talks about the importance of listening to the voice of the customer in the business world.Continue Reading

• 7 ways to avoid remote work burnout in call centers

  Many factors contribute to remote work burnout, including juggling too many tasks, isolation and a work-life balance. Here are some tips for managers to help minimize burnout.Continue Reading

• How to write a marketing email: 10 tips

  There are a number of components that make up a compelling marketing email, including content readers want, photos and videos, calls to action and mobile optimization.Continue Reading

• Build trust in technology by reimagining customer experiences

  During this uncertain time created by the pandemic, brands that win their customers' trust and add value through services will stand head and shoulders above the competition.Continue Reading

• Data migration vs. data conversion: What are the differences?

  Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.Continue Reading

• Manage mobile operating system updates with Intune

  Mobile administrators should enforce certain platform version minimums through mobile OS update policies for their devices, and Intune has a broad feature set to support this task.Continue Reading

• Why social media is key to collecting customer feedback

  Social media offers companies a way to hear opinions about their products, as well to interact with customers to improve CX. Businesses must know how to gather and use feedback.Continue Reading

• 5 benefits of developing diversity in customer service

  Creating an environment of diversity and inclusion within customer service teams is essential in today's market. Here are some ways that businesses can benefit.Continue Reading

• Get digital: 6 tips for boosting remote employee experience

  Remote work can't be successful without rethinking mobile capabilities and HR processes. Here are six lessons on improving employee experience in the new normal.Continue Reading

• Oracle Fusion Cloud ERP inches ahead in AI contest

  Oracle released new AI and RPA features for its cloud ERP and HCM suites during the virtual OpenWorld conference. Learn what they might mean for Oracle users and competitors.Continue Reading

• What are the main Microsoft Dynamics ERP products?

  Learn about Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain Management, why Microsoft narrowed its ERP portfolio, and why this move is important.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• 8 strategies HR can use to recruit Gen Z

  Gen Z is the newest generation entering the workforce. Learn some strategies HR teams and hiring managers can use to recruit the right candidates more quickly.Continue Reading

• Is a move to cloud ERP inevitable for most companies?

  More companies are turning to cloud ERP for modernization, cost and security. Here's a look at whether those factors are enough to make cloud a foregone conclusion.Continue Reading

• 5 digital customer experience trends for businesses to consider

  Improving digital CX is important in a market cluttered with choices for the customer. Here are some trending strategies to help businesses enhance their offerings.Continue Reading

• Learn 5 Microsoft Intune security features for mobile admins

  Intune admins must be familiar with all the most essential security features that the platform offers. Learn about features such as conditional access and MTD integrations below.Continue Reading

• Contact center roles shift from cost center to profit center

  Customer experience is key to the ROI of contact centers as they undergo changes due to AI, cloud migration and COVID-19-induced agent migration to remote workspacesContinue Reading

• Call center customer experience ROI is more about metrics

  When measuring contact center ROI, don't get caught up in dollar signs. Focus on CX metrics, including the length of customer calls, wait times and net promoter scores.Continue Reading

• 8 key VDI deployment best practices

  When IT plans for its VDI deployment, it must factor in best practices for the setup process, such as considering client options and designing the VDI to have high availability.Continue Reading

• HR data migration checklist and tips for implementation success

  Data migration and conversion are critical aspects of an HR system implementation project. Learn important tips you can use to create success.Continue Reading

• How to calculate VDI costs and keep them to a minimum

  When the true cost of VDI is hazy, it's a good idea to make a comprehensive calculation. Determine how to factor in costs related to hardware, infrastructure, licensing and more.Continue Reading

• AI improves customer experience, call center efficiency

  Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive.Continue Reading

• How can IT improve existing ERP system benefits?

  A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.Continue Reading

• How to conduct video interviews: 7 tips for employers

  Interviewing candidates over video doesn't have to be stressful. Here are seven virtual interviewing tips to help you prepare.Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.Continue Reading

• VDI testing checklist: Key steps to test a VDI deployment

  Whether IT is running VDI for the first time or simply tweaking the back-end hardware, admins should follow a VDI testing checklist to ensure positive UX and sufficient desktop resources.Continue Reading

• How can companies handle CX opportunities during COVID-19?

  The COVID-19 impact on in-person shopping experiences has changed customer service expectations; now companies must find ways to compete in e-commerce against Amazon and others.Continue Reading

• Compare Nutanix Frame vs. Citrix Managed Desktops

  While Nutanix isn't as invested in the end-user market as Citrix, both desktop-as-a-service vendors offer benefits for business use cases. IT must evaluate which is the better fit.Continue Reading

• Don't risk your business internationally with noncompliance

  Companies need to ensure they take compliance seriously when expanding internationally. They need to make sure they are compliant in countries by understanding regulations.Continue Reading

• RPA, AI bolster supply chain resilience in times of crisis

  RPA bots and AI are behind-the-scenes essential personnel during COVID-19, working virtually alongside supply chain workers and sustaining goods and services lifelines.Continue Reading

• RPA and AI strengthen weak links in supply chain workflows

  Instead of an all-or-nothing approach to supply chain automation, RPA is most effective when targeted at subprocesses to improve high-volume, repetitive, error-prone tasks.Continue Reading

• Supply chain-customer service partnership is vital

  A company's success depends on a supply chain that can meet customers' expectations. To do that well, supply chain leaders must partner with their customer service counterparts.Continue Reading

• Balancing safety and privacy with social distancing technology

  As companies look to employ technology to help office workers maintain social distance, we need to look at whether this could result in a loss of privacy as these tools become the norm.Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.Continue Reading

• How to evaluate VDI storage requirements

  There are a variety of factors that affect VDI storage, including system requirements and supported workloads. Evaluate these factors to ease the VDI planning process.Continue Reading

• How video chat improves customer service and engagement

  As restrictions continue due to the COVID-19 crisis, many organizations adopt video chat capabilities to continue business operations and keep customers engaged.Continue Reading

• The 7 most impactful employee experience apps

  HRIS platforms and online surveys are obvious vehicles for improving employee experience and engagement, but don't overlook collaboration, help desks and other tools of daily life.Continue Reading

• 6 ways HR can ensure cybersecurity for remote workers

  HR can partner with IT and other departments to boost security awareness for remote workers and help prevent vicious cyber attacks. Here are six ways to accomplish that.Continue Reading

• How customer transparency helps companies maintain loyalty

  In an age when customers have more options than ever before, it's essential that businesses gain and maintain customer trust -- and that happens through customer transparency.Continue Reading

• How businesses can align sales and marketing

  Many organizations are moving away from siloed marketing and sales departments and instead choosing to work more closely, which can both grow a business and reduce costs.Continue Reading

• New iOS 14 features that mobile admins should be excited for

  With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.Continue Reading

• 15 examples of supply chain disruptions throughout history

  The COVID-19 pandemic has caused disruptions across the global supply chain. Here's a look at other disruptions that underscore why boosting resiliency has always been important.Continue Reading

• How to manage unstructured data using an ECM system

  Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files.Continue Reading

• Diversity in customer experience hinges on root-cause analysis

  Sandra Mathis and Stephanie C. Harris discuss diversity and inclusion, and the necessity of addressing them at an internal level before customers see change.Continue Reading

• UC management key to platform performance, cost savings

  Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.Continue Reading

• Adobe Sign business workflows bypass COVID-19 restrictions

  Adobe Sign's automated digital processes help businesses transition from in-person pen-and-paper signings to e-signature processes amid lockdowns and social distancing.Continue Reading

• 3 VDI challenges that can derail any project

  IT shops need to look out for complexity, cost and performance problems when they put a VDI implementation plan in place.Continue Reading

• Pivot to remote performance management: 10 tips

  The switch from traditional performance management to remote performance management isn't going to be easy. Here are 10 tips on how to make the transition smoother for employees.Continue Reading

• Digital employee experience a new focus of HR-IT partnership

  Generational change forced companies to repave the on-ramps to the digital workplace and improve the employee experience. COVID-19 changed the emphasis, but the goals are the same.Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.Continue Reading

• How is SAP Climate 21 meant to reduce CO2 emissions?

  SAP released program to help companies go green and achieve better sustainability. Here's a look at Climate 21 and its Product Carbon Footprint Analytics.Continue Reading

• Exploring COVID-19 food supply chain disruptions

  The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the worst of it and what lessons are most important.Continue Reading

• 4 ways HR and IT can collaborate on employee experience

  The COVID-19 pandemic is causing new issues for workers across industries. Here's how HR and IT can collaborate on creating a better employee experience.Continue Reading