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Learn to apply best practices and optimize your operations.

• Why is customer self-service important for contact centers?

  The advancement of conversational AI coupled with customers' growing desire for empowerment has made self-service channels critical for contact centers. Continue Reading

• Asynchronous work best practices require strong policies

  Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer. Continue Reading

• How to approach enterprise social software for hybrid work

  Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But IT leaders need to weigh how to manage communities. Continue Reading

• How to create a zero-party data strategy

  Zero-party data can enable better personalization and customer retention without tracking users across sites, like third-party cookies. These steps can kickstart your strategy. Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date. Continue Reading

• Not so stodgy: SAP 50th anniversary shows it adapts to change

  Analyst Vinnie Mirchandani, author of 'SAP Nation 3.0,' says adaptability, customer loyalty and periodic management shakeups are the keys to SAP's longevity.Continue Reading

• 6 ways people analytics can help HR improve retention

  Improving retention benefits the entire organization. Learn some ways people analytics can help HR increase retention, from identifying high turnover to improving DEI.Continue Reading

• AI risk management puts ML code, data science in context

  Navrina Singh, CEO of Credo AI, discusses the limits of MLOps and algorithmic auditing in providing governance for responsible AI.Continue Reading

• UC hybrid models reap benefits but require good planning

  Hybrid unified communications is getting more attention as remote working becomes standard at many organizations. But be sure to understand how applications are being delivered.Continue Reading

• Top 10 e-commerce software companies

  E-commerce platforms can help organizations design and operate engaging online shops. Companies like SAP have offerings for large enterprises, whereas GoDaddy and Wix target SMBs.Continue Reading

• Why organizations need to revisit end-user device policies

  Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support.Continue Reading

• How to approach learning technologies in the workplace

  Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.Continue Reading

• 10 best practices and checklist for remote onboarding

  Onboarding new hires is one of the trickiest challenges HR teams must face when supporting work-from-home and hybrid models. These tips on remote onboarding provide guidance.Continue Reading

• AI chatbots don't need to be sentient, they just need to work

  Chatbot users, vendors and ex-Google engineer Blake Lemoine discuss what is needed to make current chatbot tech more effective for customer service organizations.Continue Reading

• Understanding the customer journey on a mobile app

  Customers' journeys can vary based on the channels they use to interact with brands. For mobile apps, points of purchase, UX and easy onboarding are critical.Continue Reading

• Digital freight broker cuts food waste, carbon footprints

  Hwy Haul CEO Syed Aman explains how connecting shippers with truckers online and using data science to optimize loads and routes makes the produce supply chain more sustainable.Continue Reading

• 6 best practices for managing a contingent workforce

  A well-managed contingent workforce can provide welcome relief to businesses juggling their finances during trying times and a practical alternative to hiring permanent employees.Continue Reading

• What HR should consider about digital accessibility

  Digital accessibility is important for recruiting, retention and meeting legal requirements. Learn what HR professionals should consider, including how to get started.Continue Reading

• Digital Twin Consortium strives to organize a chaotic market

  Digital Twin Consortium CTO Dan Isaacs explains the organization's work and assesses the progress made in digital twin technology, standards and best practices.Continue Reading

• How to avoid unrealistic ERP implementation timelines: 9 tips

  Determining the length of an ERP implementation can be difficult but doing so is a crucial part of planning. Learn how to avoid an unrealistic timeline.Continue Reading

• How to perform a full remote wipe on an iPhone

  A remote wipe is a vital security tool as mobile devices become more common in the workplace. In organizations allowing work data on iPhones, IT should know the iOS wipe options.Continue Reading

• Follow these steps when recovering from ERP project failure

  An ERP implementation failure is a worst-case scenario. However, project leaders who follow these steps can still potentially salvage the project. Learn how to recover.Continue Reading

• How to create a mobile app for a small business

  Regularly updated mobile applications are becoming essential for small businesses. The first step for SMBs is knowing all the options for building and maintaining mobile apps.Continue Reading

• How to perform a remote wipe of Office 365 on a smartphone

  Employees like having email and other Office 365 applications on their smartphones. There are security risks that come with mobile devices accessing corporate data, however.Continue Reading

• Windows 11 migration tools for desktop administrators

  While there are plenty of approaches to a Windows 11 migration, IT should plan out the process carefully and ensure they have the right tools and products to support it.Continue Reading

• How an HR-IT partnership can serve the greater good

  MOD Pizza's Tara Gambill explains how enterprise IT initiatives, including the digital transformation of HR by deploying SAP SuccessFactors HXM, helped drive the chain's rapid growth.Continue Reading

• What's the difference between SCM and CRM?

  CRM platforms track customer interactions, whereas SCM platforms track materials and product shipments. Tech buyers should know how these platforms differ before making a purchase.Continue Reading

• Checklist for success after your ERP software go-live

  An ERP go-live checklist can help implementation project teams confirm they've carried out all necessary steps. Learn what items project leaders should add to their list.Continue Reading

• Effective hybrid meetings require training, equity, best practices

  Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.Continue Reading

• Hybrid meeting best practices emphasize engagement

  In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.Continue Reading

• How to welcome a new employee virtually and boost retention

  How can organizations welcome new employees virtually and make sure they feel valued? HR leaders can use these 10 strategies and share them with managers.Continue Reading

• The role of mobile email management in the enterprise

  Mobile email management is a key facet of overall mobility management and, when properly deployed, will streamline functions and create a more secure environment.Continue Reading

• Why HR plays an important role in preventing cyber attacks

  Human resources information is some of the most sensitive and critical information on company networks. Learn why HR has an important part to play in preventing cyber attacks.Continue Reading

• 8 ways to avoid business disruption from a new ERP system

  A new ERP system can bring business disruptions. Learn the steps project leaders should follow during implementation planning so company work can continue as smoothly as possible.Continue Reading

• Using native and third-party Citrix troubleshooting tools

  End-user issues will come up in any virtual desktop environment, so administrators must be prepared. For a Citrix environment, there are various tools at IT's disposal.Continue Reading

• SAP innovation wing aims to shape future of ERP technology

  Self-learning AI and analytics that are smart enough to launch dashboards and alerts are among the research projects that could someday become SAP products.Continue Reading

• Finding the right Apple TV management software

  When organizations deploy Apple TV for digital signage or displaying business data, the IT department can't overlook the management of these devices.Continue Reading

• The future of DMPs in a post-cookies world

  DMPs are still important in marketers' jobs, but the move away from third-party cookies threatens the DMP's future. Here's what marketers and DMP providers need to know.Continue Reading

• How to support Mac computers in Windows environments

  Organizations that support both Windows and Mac desktops must approach them differently, but there is plenty of overlap with the tools and practices they can use.Continue Reading

• 4 best practices for creating an internal talent marketplace

  Internal mobility is one potential solution to companies' current recruiting problems. Learn about internal talent marketplaces and best practices for creating one.Continue Reading

• Smart brands will change approach to marketing email, cookies

  You'd think marketers got the hint to move past third-party cookies and marketing emails once Google, Apple and regulators all stepped in to protect consumers. Not yet.Continue Reading

• Rethinking asynchronous communication in remote work

  Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.Continue Reading

• Remote work effectiveness requires adjusting expectations

  Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.Continue Reading

• How remote work affects information governance

  As many teams still work remotely, organizations may struggle to manage content. Information governance teams should revisit their policies to ensure proper access and security.Continue Reading

• Evolution of postmodern ERP to composable ERP explained

  Ex-Gartner analyst Mike Guay, now a VP at Infor, lays out the nuts and bolts of composable ERP and how to craft a sensible migration strategy built on a strong foundation.Continue Reading

• 7 tips to boost employee referrals

  Employee referrals can be a huge boon to companies currently struggling to recruit new workers. Learn some tips on how to boost them and how tech can help.Continue Reading

• Video meeting equity comes into focus amid hybrid work

  Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.Continue Reading

• Build a strategy for compliance with federal 911 laws

  Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.Continue Reading

• customer-managed relationship (CMR)

  A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, apps and perhaps internet capability to encourage the customer to control access to information and ordering.Continue Reading

• greenfield deployment

  A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading

• How technology can help identify pay inequity

  Various technologies and tools, including job evaluation software and compensation planning applications, may help companies identify pay inequity. Learn how.Continue Reading

• 8 workforce management tools to support flexible work hours

  A flexible work hours policy can improve employee experience, especially for working mothers. Learn about some tools that can potentially help employers manage this.Continue Reading

• Enhancing the efficiency of remote team communication

  Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.Continue Reading

• Remote communication best practices need mindful approach

  Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.Continue Reading

• A guide to enrolling Apple devices in Jamf

  Organizations should consider management platforms from specialized vendors, such as Jamf, for specific OSes including Apple iOS. Learn how to enroll Apple devices into Jamf here.Continue Reading

• How text message phishing can affect the enterprise

  Text phishing, or smishing, is an increasing occurrence across enterprises. However, IT can neutralize this threat with the right policies and practices.Continue Reading

• 8 tips for an HR software demo

  Project leaders must prepare before an HR software demo to maximize the presentation's value for participants. Learn some tips to keep in mind before and after the demo.Continue Reading

• How SAP tools could help you move to continuous accounting

  SAP tools like SAP Business Planning and Consolidation can help companies switch from periodic closing to continuous accounting and planning. Learn more about how it works.Continue Reading

• Reassess enterprise UCaaS deployments in a hybrid workplace

  A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere.Continue Reading

• How to achieve the ideal classroom video conferencing setup

  Remote learning is here to stay. Having the right classroom video conferencing setup can help students and teachers feel more engaged whether they're at home or in the classroom.Continue Reading

• Protecting mobile devices from text-based phishing

  Phishing emails often get IT teams' attention, but text-based phishing is a growing threat. Organizations must understand the risks of mobile phishing and how to prevent it.Continue Reading

• How can SAP's Financial Closing Cockpit streamline closing?

  SAP's Financial Closing Cockpit and its next-generation cloud iteration could help companies manage their closing more efficiently. Learn more about the applications' capabilities.Continue Reading

• Use Jamf Pro's basic features for enterprise management

  While Apple devices are vital to many workplaces, they present unique management challenges. Jamf Pro is a device management platform that helps tackle Apple-specific challenges.Continue Reading

• Rise with SAP will continue to evolve in 2022

  Experts see Rise with SAP as a mixed bag. The program has the tools to provide a path to S/4HANA, but SAP still needs to show the value of an S/4HANA cloud migration.Continue Reading

• Fixing VMware Horizon disk latency and other resource issues

  When users in a VMware Horizon environment run into performance issues, IT should look into the resource consumption, including disk CPU, to find the root cause and address it.Continue Reading

• Should you redesign your office during COVID-19?

  Contemporary office spaces must protect workers but also enable collaboration. Learn how to redesign your office so it brings workers together and keeps them safe.Continue Reading

• What are best practices for working with external partners?

  More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure.Continue Reading

• How RPA can improve payroll processes

  RPA can help with some of the tasks associated with payroll, including shift payment calculation. Learn how RPA can potentially improve payroll operations.Continue Reading

• How cloud content migration leads to digital transformation

  Cloud migration became inevitable as organizations embraced remote work due to the COVID-19 pandemic. Learn how cloud migration can benefit digital transformation strategies.Continue Reading

• How can SAP IBP help address supply chain challenges?

  As supply chain issues continue to affect companies, SAP's Integrated Business Planning could help improve users' supply chain management. Learn how.Continue Reading

• Digital twin simulation helps baristas make a perfect espresso

  A century-old Italian maker of high-end coffee machines used digital twins to virtually eliminate physical prototypes and set the stage for IoT-connected product as a service.Continue Reading

• Should SAP users move from APO to IBP?

  SAP is emphasizing its Integrated Business Planning product and moving its Advanced Planning and Optimization tools out of the spotlight. Learn whether users should transition to IBP.Continue Reading

• Azure Virtual Desktop requirements, customizations and more

  Azure Virtual Desktop has some simple requirements, but organizations must look at their needs for a virtual desktop environment compared to the capabilities of AVD.Continue Reading

• 5 ways to support a legacy ERP system

  Some companies decide that keeping legacy ERP is truly the best business decision for them. Learn some best practices for supporting a legacy ERP system.Continue Reading

• Secure content collaboration is critical for remote work

  As remote and hybrid work become the new normal, secure content collaboration has become increasingly top of mind.Continue Reading

• How RPA can improve your recruiting process

  RPA's uses in recruiting include sorting resumes and communicating with candidates. Here's a guide to how RPA can optimize your company's recruiting process.Continue Reading

• How to troubleshoot when Windows 10 won't update

  Windows updates can lead to unexpected issues for IT administrators, but there are some simple steps they should always take to find the cause of the update issue.Continue Reading

• 7 Windows 10 issues and how to troubleshoot them

  Microsoft offers different troubleshooters to fix common Windows 10 problems, and once you find the right one for your issue, these troubleshooters are easy to use.Continue Reading

• Integration strategy key to fuel cross-company collaboration

  The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.Continue Reading

• 5 workforce management tools for the new normal

  Workforce management tools can help supervisors lead a hybrid workforce and ease the transition to a new company normal. Learn about some of the most important.Continue Reading

• The future of customer service: 12 trends to watch

  Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI.Continue Reading

• The 4 pillars of a complete enterprise video platform

  Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video.Continue Reading

• Tap UC to sustain company culture in remote work era

  Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help.Continue Reading

• Pandemic renews enterprise virtual reality for collaboration

  Enterprise virtual reality may make a comeback as businesses look to improve support for remote and hybrid collaboration. But the question is whether VR is the right technology.Continue Reading

• How to manage Windows 10 Power Options in settings

  Any Windows 10 desktop -- especially one that users access remotely -- needs special attention for its Power Options to ensure that the connection stays live throughout the session.Continue Reading

• Emerging era of AI in finance calls for reskilling of workers

  Explore the benefits and challenges of AI in finance with Kimberly Ellison-Taylor, former AICPA board chair and longtime finance thought leader at Oracle.Continue Reading

• The options for running Microsoft 365 on a Chromebook

  Without access to the Microsoft 365 service locally, IT admins will have to consider a few workarounds to deliver Microsoft's productivity apps to Chromebook devices.Continue Reading

• Mobile device management vs. mobile application management

  Mobile device management and mobile application management do different things but also overlap. Knowing their differences is important.Continue Reading

• What's next for SAP HANA 1.0 users

  SAP HANA 1.0 is now out of mainstream maintenance. Here's how that pertains to an SAP HANA 2.0 upgrade and what happens if users don't make the move.Continue Reading

• How can HR support the hybrid workforce?

  HR has a crucial role to play in supporting the hybrid workforce. Learn how HR can help organizational leaders ensure success.Continue Reading

• Trust but verify: Digging into audits for AI algorithm bias

  TechTarget editors discuss efforts to remove bias from AI and why algorithm auditing could be a fix -- provided challenges related to trust and standardization can be overcome.Continue Reading

• 4 tips for migrating ECM to the cloud

  Outdated ECM systems use a lot of resources, and neglect can render them almost useless. By migrating to the cloud, businesses might be able to avoid such problems in the future.Continue Reading

• 5 supply chain management skills to boost your resume

  Getting ahead as a supply chain manager requires particular skills plus a deep understanding of how this essential field operates and how it's evolving.Continue Reading

• HR can help support employees' mental health, well-being

  Employees are more worried and stressed than ever before. Here's a look at how business and HR leaders can get serious about mental health and well-being in the workplace.Continue Reading

• How does SAP intend to support a circular economy?

  SAP's circular economy efforts include its new software Responsible Design and Production. Learn how it can help producers take responsibility for their environmental impact.Continue Reading

• 3 ways UCaaS supports hybrid work from home

  UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.Continue Reading

• What's next for the supply chain? An expert's take

  'Supply Chain Management Best Practices' author David Blanchard discusses pandemic lessons, how the SCOR model can help and why sustainability is so complex.Continue Reading

• How to use UCaaS to fuel hybrid workplace strategy

  As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition.Continue Reading

• 10 strategies for more sustainable last-mile delivery

  Creating eco-friendly last-mile delivery strategies is an important business and societal challenge. Here are some options supply chain leaders can explore.Continue Reading

• 8 tips for welcoming employees back to the office

  Employees who have become used to working from home may have mixed feelings about coming back to the office. That's why welcoming them back in the right way is so important.Continue Reading