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The AI pilot passed the test, but the workflow failed

AI agents can pass controlled pilots and still fail in production if organizations have not mapped the workflow, handoffs, exceptions and human review points.

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The AI technology behind SAP's Autonomous Enterprise pitch

Product management VP Richard Grandpierre explains Joule Work, RPT-1 upgrades, deployment options and what giving AI to on-premises customers means for the 2027 S/4HANA deadline.

News

SAP unveils agentic AI tools to partially automate ERP suite

Major upgrades to Joule UI and Studio developer tool and 50 new teams of agents for typical tasks across five key business processes rely on a data foundation said to be unified.

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Software change stalls when adoption begins

Software change often gets stuck between rollout and real adoption, when training, ownership, process redesign and employee habits determine whether the investment works.

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