New & Notable
Manage
Reporting debt is enterprise software debt
Old reports do not have to be wrong to become risky. Enterprises need owners, review cycles and context for dashboards and metrics.
Manage
4 common challenges that negatively affect employee retention
CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.
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Decommission legacy UC hardware before copper sunsets
Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.
Evaluate
Why call deflection is no longer the contact center's north star
Leaders should evaluate automation and self-service based on whether they resolve customer needs efficiently and durably, not simply whether they prevent a call or human handoff.
Find Solutions For Your Project
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Evaluate
When cloud PCs make more sense than another hardware refresh
Hybrid work is reshaping endpoint management. Learn when cloud PCs, DaaS and VDI make sense versus traditional hardware and how to balance cost, flexibility and performance needs.
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What Copilot in Windows means for endpoint governance
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Are Copilot+ PCs worth it? Evaluating AI-powered Windows PCs
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Why EY built an entire AI platform for enterprise-scale agentic AI
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Problem Solve
Who owns the workflow? Why enterprises are managing the wrong thing
Enterprises manage applications well but often lack owners for cross-functional workflows. AI automation reveals that application ownership alone doesn't ensure business outcomes.
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5 risks of overemployment that HR should be aware of
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Find one strategic AI use case to ease pilot chaos, add business value
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5 AI features to look for in an LMS
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Manage
Supplier segmentation is only useful if it changes decisions
Supplier segmentation helps teams turn supplier relationship data into decisions about ownership, review cycles, risk signals and escalation.
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Supplier resilience depends on relationship data
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Composable ERP strategy: Key benefits and steps for success
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Learn what to include on an HR compliance audit checklist
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Enterprise Software Basics
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UCaaS
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
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IP telephony (Internet Protocol telephony)
IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and ...
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4 examples of common HR compliance problems
Common HR compliance problems include discriminatory hiring practices, poor recordkeeping, worker misclassification, pay and benefits errors, and missing employee training.
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Customer Experience
Adobe releases AI search product catalog optimization tool
Soon, if not already, the customer relationship begins by persuading AI agents that your brand is legit.
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Customer Experience
All agentic AI data access, orchestration hinges on these two standards
A vibe check on the state of the two foundational generative AI standards.
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Customer Experience
Acquia talks how vibe coding, Hermes agents build the next content AI
Acquia AI tools are built with -- you guessed it -- a heavy dose of AI.
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?