New & Notable
ERP case study: How business-IT 'dynamic duo' sparked a transformation
A midmarket manufacturer's CIO and VP explain how their unusually close working relationship models a culture of trust and transparency and ensures IT decisions add business value.
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How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
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Questions to ask ERP vendors before using AI agents
C-suite leaders must ask what tasks an AI agent performs and how much value it provides as a result. Learn other questions to ask ERP vendors about AI agents.
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A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
Sponsored Sites
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AI & Emerging Tech
SHI + Google - Gemini SMB Adoption Campaign
Insights into how SHI and Google Cloud provide proven implementation strategies for SMBs to successfully transform their operations and achieve measurable ROI through a strategic enterprise AI approach.
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Intelligent Agreement Management
Accelerate revenue, reduce risk and unlock value
Over 1.6 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives. Using the Docusign IAM platform, companies can create, commit to, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
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AI & Emerging Tech
Verizon Connected Laptops
A survey of 438 companies reveals a widening gap between AI adoption and network security, with 95% concerned about risks outside the office. While 5G-enabled laptops may offer a path forward, many enterprises have dormant 5G hardware.
Find Solutions For Your Project
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Evaluate
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
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How AI agents transform UCaaS workflows and ROI
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10 voice of the customer tools for better CX
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How asynchronous tools transform team collaboration
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Problem Solve
5 ERP integration challenges that COOs need to be aware of
COOs face five key ERP integration challenges: data compatibility issues, high costs, organizational resistance, security risks, and process misalignment. Proactive planning helps turn obstacles into opportunities.
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4 fleet management challenges that CSCOs should be aware of
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Harnessing AI to combat AI-driven candidate fraud
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5 mistakes to avoid when choosing a CX provider
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Manage
5 ways COOs can reduce inventory costs
COOs should suggest that their company start using AI/ML-powered demand planning tools that analyze historical data. Learn other strategies for reducing inventory costs.
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How COOs can manage inventory risk across systems and operations
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A practical guide to AI governance in contact centers
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Why multi-agent systems are an enterprise architecture challenge
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Enterprise Software Basics
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Get Started
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
-
Get Started
Questions to ask ERP vendors before using AI agents
C-suite leaders must ask what tasks an AI agent performs and how much value it provides as a result. Learn other questions to ask ERP vendors about AI agents.
-
Get Started
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
Multimedia
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Problem Solve
Harnessing AI to combat AI-driven candidate fraud
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News
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Customer Experience
Genesys banks on AI customer service agents -- and their orchestration
The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all.
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Customer Experience
Adobe in Slack: Access content, production tools from Slackbot
Everyone's spreading the love -- and premium features -- with everyone else's AI interface.
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Customer Experience
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?