New & Notable
Evaluate
Why vertical UC platforms beat one-size-fits-all services
A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.
Manage
4 strategies to control unified communications costs
Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs.
Evaluate
Why midmarket buyers are rethinking their UCaaS strategies
Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.
Get Started
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.
Trending Topics
-
Collaboration & Communication Security Get Started
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.
-
Communications Platforms & Integrations Manage
The UC stack is becoming a data platform
Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership.
-
VoIP & IP Telephony Manage
VoIP analytics transforms call data into business insights
VoIP analytics can identify trends in call performance that IT leaders correlate with business outcomes to improve call quality, security and customer experience.
-
Video Conferencing & Visual Collaboration Problem Solve
4 common video conferencing problems and how to solve them
Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear.
-
Collaboration Software Evaluate
When collaboration starts becoming operational drag
What looks like healthy teamwork can mask unclear ownership, weak decision rights and fragmented tools that slow execution, raise costs and wear people down.
-
UCaaS & Cloud-Based UC Evaluate
Why midmarket buyers are rethinking their UCaaS strategies
Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.
Sponsored Sites
-
Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
-
IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
-
Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
Find Solutions For Your Project
-
Evaluate
Why vertical UC platforms beat one-size-fits-all services
A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.
-
Why midmarket buyers are rethinking their UCaaS strategies
-
UC stack evolution: Integrated vs. best-of-breed considerations
-
The UC stack gets the policy job
-
-
Problem Solve
4 common video conferencing problems and how to solve them
Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear.
-
Converging UC and end-user computing: Key challenges for IT
-
5 remote work communication challenges and how to fix them
-
How UCaaS solves the cost of poor communication
-
-
Manage
The UC stack is becoming a data platform
Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership.
-
4 strategies to control unified communications costs
-
Protecting collaboration with behavior-based access controls
-
Turn data exhaust into business direction
-
Unified Communications Basics
-
Get Started
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.
-
Get Started
Explore UCaaS architecture options and when to choose them
The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.
-
Get Started
How to plan an AI-driven hybrid conference room setup
AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.
Multimedia
Vendor Resources
-
News
View All -
UC strategy
Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication.
-
UCaaS and cloud-based UC
Zoom integrates agentic AI across platform portfolio
AI Companion 3.0 is breaking down communications silos across meetings, calls, chat and contact center. New custom AI agents also automate sales, IT and marketing workflows.
-
Team collaboration software
Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.
Search Unified Communications Definitions
- What is communications platform as a service (CPaaS)?
- What is Cisco Webex? Everything you need to know
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?
- What is an inbound call?