New & Notable
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Rethinking UC security amid the rise of deepfake technology
IT leaders at Enterprise Connect discussed why organizations must adopt new security measures to identify and stop deepfakes in voice and video calls.
Manage
The death of the seat: AI's effect on UC pricing models
AI costs are threatening traditional SaaS budgets. UC and CX leaders face new pricing models, vendor lock-in risks and the challenge of defining AI ROI.
Evaluate
Why IT leaders must prioritize hybrid work accessibility
As companies push return-to-office policies, IT leaders must ensure disabled employees aren't left behind. Explore how AI enables hybrid work accessibility.
News
Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication.
Trending Topics
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Collaboration & Communication Security Evaluate
Rethinking UC security amid the rise of deepfake technology
IT leaders at Enterprise Connect discussed why organizations must adopt new security measures to identify and stop deepfakes in voice and video calls.
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Communications Platforms & Integrations Evaluate
Enterprise IT decisions no longer wait on decision-makers
Learn why cost structures, vendor timelines and pricing models are forcing enterprise IT decisions earlier -- often before strategies feel fully formed.
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VoIP & IP Telephony Manage
Navigating 911 compliance in the hybrid workplace
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
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Video Conferencing & Visual Collaboration Manage
From packet loss to productivity: The new era of video KPIs
AI has reshaped video meetings, and success can no longer be judged by jitter or latency. Explore why IT leaders must adopt new KPIs to measure meeting effectiveness.
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Collaboration Software Get Started
How does Microsoft Teams track user activity?
As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ensure employee privacy.
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UCaaS & Cloud-Based UC News
Zoom integrates agentic AI across platform portfolio
AI Companion 3.0 is breaking down communications silos across meetings, calls, chat and contact center. New custom AI agents also automate sales, IT and marketing workflows.
Sponsored Sites
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
Find Solutions For Your Project
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Evaluate
9 execs on why CCaaS is so busy right now
Contact centers are home to living, breathing customer interactions. AI is helping companies mine that data and refine their customer experiences.
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Rethinking UC security amid the rise of deepfake technology
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Why IT leaders must prioritize hybrid work accessibility
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Understanding the origins of complexity in enterprise software
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Problem Solve
5 remote work communication challenges and how to fix them
Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.
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How UCaaS solves the cost of poor communication
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Plan your meeting rooms for return to office success
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How to enable and set up Copilot in Microsoft Teams
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Manage
The death of the seat: AI's effect on UC pricing models
AI costs are threatening traditional SaaS budgets. UC and CX leaders face new pricing models, vendor lock-in risks and the challenge of defining AI ROI.
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From packet loss to productivity: The new era of video KPIs
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Sustainability in UC: A call to action for IT leaders
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Can Microsoft Teams chat be monitored?
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Unified Communications Basics
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Get Started
How does Microsoft Teams track user activity?
As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ensure employee privacy.
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Get Started
Adoption training key to UC deployment success
Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits.
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Get Started
Hot desking vs. hoteling: Which hybrid model works?
As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches.
Multimedia
Vendor Resources
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News
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UC strategy
Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication.
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UCaaS and cloud-based UC
Zoom integrates agentic AI across platform portfolio
AI Companion 3.0 is breaking down communications silos across meetings, calls, chat and contact center. New custom AI agents also automate sales, IT and marketing workflows.
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Team collaboration software
Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.
Search Unified Communications Definitions
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- What is video conferencing?
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- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?
- What is an inbound call?