CIO Strategy: Page

Upcoming SAP CX features to focus on content and marketing AI

SAP is moving deliberately to build more CX connections across its platforms -- for example, plugging ERP data into marketing to spin up campaigns.

By Don Fluckinger • Oct. 6, 2026

AI makes workers faster -- and reviewers busier

AI productivity gains can disappear when review, verification and exception handling pile up elsewhere. CIOs need to measure the downstream work, not just the initial speed.

By David Linthicum • Oct. 5, 2026

Self-improving AI is widening what counts as a software change

AI systems are beginning to propose changes to agents' prompts, tools and models. CIOs must decide what counts as a change and how far the evidence lets it travel.

By James Alan Miller • Oct. 5, 2026

AI vendor lock-in moves beyond the model

Open protocols can connect agents across vendors and clouds, but CIOs still need portable context, controls and business logic to avoid deeper dependencies.

By Liz Hughes • Oct. 5, 2026

How to avoid data paralysis with a practical AI data strategy

In this podcast, Helena Jochberger and Gaby Martin of CGI explain why starting with a small set of imperfect data can be an effective way to scale agentic AI for the enterprise.

By David Essex • Oct. 5, 2026

Outcomes-based AI pricing works in theory -- but in practice?

Outcomes-based AI pricing sounds great at a macro level, but CIOs must define results, settle disputes and meet procurement requirements before it works in practice.

By Don Fluckinger • Oct. 2, 2026

New book urges CIOs to envision better futures

AI risk matters, but CIOs also need to imagine what could go right. Nikolas Badminton's book shows how futures thinking can turn hope into action and shape what's next.

By Tim Murphy • Oct. 2, 2026

The path to becoming a CIO, from a CIO

The true differentiators that can turn today’s IT managers into tomorrow’s CIOs are soft skills and a willingness to collaborate and learn from non-IT peers.

By Harriet Jamieson • Oct. 1, 2026

Token counts tell CIOs less as AI agents do more

Token counts don't capture the full cost of agentic work. CIOs need to measure retries, tool calls and human intervention against successful outcomes.

By Liz Hughes • Oct. 1, 2026

AI safety is a board decision -- and they need to start making it

AI poses serious risks to people and the systems they depend on. The executives who build and buy AI hold the controls. Boards and CEOs must use them and accept the cost.

By Jeff Christian, founder and CEO of Christian & Timbers • Sept. 30, 2026

AI gives OneDigital more capacity, but ROI remains to be seen

OneDigital's AI coworkers are freeing up employee capacity. The company is now figuring out how to turn those gains into measurable business value.

By Tim Murphy • Sept. 30, 2026

As AI agents take action, CIOs have to govern the outcome

As Oracle and Progress push AI agents deeper into business processes, CIOs need governance that measures outcomes and defines when humans intervene.

By Pam Baker • Sept. 30, 2026

Oracle Fusion Claw the new grab for fully autonomous agentic AI in ERP

Execution runtime software has governance and auditing features that address concerns about agentic AI security risks, enabling Oracle's new class of outcome-based AI apps.

By David Essex • Sept. 30, 2026

meshIQ’s AgentIQ puts AI agent runtime controls to the test

Runtime controls can intervene before an AI agent takes action, but their effectiveness depends on where enforcement sits in the execution path.

By Liz Hughes • Sept. 29, 2026

Progress-Domo deal is the latest test of CIO software assumptions

The Progress-Domo deal offers a fresh look at what happens when a software vendor changes hands, from pricing and product strategy to broader enterprise technology decisions.

By James Alan Miller • Sept. 28, 2026

AI productivity metrics are fooling enterprises

Faster drafts, more code and higher adoption can look like AI productivity. David Linthicum argues CIOs should measure end-to-end outcomes, quality and hidden rework instead.

By David Linthicum • Sept. 28, 2026

Software contracts can lock CIOs in long before they need to leave

Exit readiness starts at signing. CIOs need contract terms that preserve data access, migration options and leverage if a vendor relationship changes.

By Pam Baker • Sept. 28, 2026

Human skills beat technical virtuosity every time

As AI transforms IT, human skills are becoming a strategic advantage. CIOs who lead with empathy, communication, adaptability and trust can drive change and engage teams at scale.

By Sarah Amsler • Sept. 28, 2026

Salesforce CCaaS to be released globally, adds workforce management

Salesforce's contact center as a service offering replaces a patchwork customers cobbled together to make Service Cloud work, but it puts longtime partners in a peculiar place.

By Don Fluckinger • Sept. 25, 2026

As AI gets faster, the enterprise bottleneck moves

AI can accelerate one part of a workflow only to move the bottleneck somewhere else. CIOs need to figure out where it landed -- and where it might move next.

By James Alan Miller • Sept. 24, 2026

AI agents know what to do -- but should they have authority to do it?

AI agents are gaining access to enterprise systems, but moving from reading data to making changes requires new rules about authority, permissions and human oversight.

By Liz Hughes • Sept. 24, 2026

CIOs must rethink third-party risk as AI creeps into tools

AI creep is making point-in-time vendor checks less reliable. IT leaders need continuous oversight of the added AI capabilities vendors are putting in place.

By Tim Murphy • Sept. 24, 2026

When AI has permission to act, who gives it authority to decide?

Giving AI permission to take an action is different from letting it decide when that action should occur. CIOs need explicit boundaries for when AI can act autonomously.

By Pam Baker • Sept. 24, 2026

Capability risks rise with layoffs: What CIOs should know

Layoffs can lead to significant capability risk -- the loss of expertise and tacit knowledge. These hidden costs affect productivity, innovation and long-term efficiency.

By Andy Patrizio • Sept. 24, 2026

Gartner sees CIOs becoming AI ‘evidence custodians’

A conventional log may not be enough. CIOs could need end-to-end evidence showing what AI did, why it was allowed and what changed as a result.

By Liz Hughes • Sept. 23, 2026