Enterprise Software: Page

Free end-to-end Zoom encryption alters competitive climate

Zoom's impending release of end-to-end encryption will pressure competitors to follow suit.

By Jonathan Dame • June 24, 2020

Trump’s H-1B work visa ban creates six-month headache

President Trump's six-month H-1B work visa ban arrives in response to the jobs impact of the pandemic. But it's unlikely to have much of an effect on jobs.

By Patrick Thibodeau • June 24, 2020

Macs to run on Apple silicon, leaving Intel behind

Future Macs will not run on Intel processors but on Apple silicon chips. The change could present compatibility issues, although it could be a step toward a consistent user experience.

By Mike Gleason • June 24, 2020

Why hyper-personalization is an essential marketing strategy

Using AI to personalize marketing strategies can be a business's golden ticket to improved customer experience. As a result, hyper-personalized marketing is essential.

By Scott Robinson • June 23, 2020

Salesforce Trailhead adds Einstein AI for learners

Salesforce's free training site, Trailhead, got AI features based on its products recommendation engine to guide admins, developers and consultants on personalized paths.

By Don Fluckinger • June 23, 2020

Contact tracing technology is hottest new thing in HR

As people return to work and campus, there's a growing demand for tools that can quickly find coronavirus risks.

By Patrick Thibodeau • June 22, 2020

SAP Business Technology Platform aims for simplification

SAP's Business Technology Platform groups SAP products into one foundation for developers; the SAP industry cloud initiative is designed to help develop vertical industry applications.

By Jim O'Donnell • June 19, 2020

SAP C/4HANA leads discuss future of CX platform

New leaders of SAP's customer experience platform discuss its future direction, with a retrospective look at how CRM's past evolved into customer-centric CX technology.

By Don Fluckinger • June 19, 2020

Microsoft Teams, consumer Skype interoperability now available

Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.

By Jonathan Dame • June 19, 2020

Microsoft Authenticator for Android update adds options

This month's Microsoft Authenticator for Android update allows users to check their recent account activity and change passwords within the password management app.

By Mike Gleason • June 19, 2020

How do AI tools such as Box Shield enhance content security?

Programs such as Box Shield use machine learning to better secure content, as it monitors existing content continually to learn about new cybersecurity threats over time.

By Sarah Amsler , Geoffrey Bock • June 19, 2020

Webex to get virtual backgrounds, video breakouts this summer

Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom.

By Jonathan Dame • June 18, 2020

IT must prep for the rise of the hybrid team

Phased reopenings are on the horizon, so IT pros must prepare for a hybrid team approach -- with some employees in the office and others at home.

By Mike Gleason • June 18, 2020

Reevaluating budgets to provide UC devices to home workers

Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.

By Jon Arnold • June 18, 2020

SAP’s Climate 21 program sets sights on global sustainability

At SAP Sapphire Now, SAP unveiled Climate 21, a program designed to make the intelligent enterprise more sustainable.

By Jim O'Donnell • June 18, 2020

10 steps to create a voice of the customer program

One of the best initiatives a customer experience team can undertake is a voice of the customer program. Here are some guidelines for building one from scratch.

By Scott Robinson • June 17, 2020

Post-pandemic world calls for new video conferencing strategy

The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.

By David Maldow • June 17, 2020

SAP C/4HANA users describe e-commerce pivots amid COVID-19

SAP's customer experience application suite still a priority after a year of senior leadership upheaval at the enterprise cloud vendor, thanks to the COVID-19 economy.

By Don Fluckinger • June 17, 2020

GE Digital CTO on data, AI role in digital twin applications

Colin Parris, founder of GE's digital twin effort, lays out the reasons data management can make or break an application and why pairing digital twins with AI makes each one better.

By David Essex • June 17, 2020

Magento e-commerce content tools get Adobe AI boost

Adobe connects its Product Recommendations engine to Magento Page Builder to give users a no-code AI tool that offers different products to different customer segments.

By Don Fluckinger • June 17, 2020

10 signs your D&I program is failing

In this excerpt from Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, co-authors Frances Frei and Anne Morriss discuss diversity and inclusion program issues.

By Rachel Meltzer • June 16, 2020

Passwordless authentication options and best practices

Organizations that want to move away from passwords for authentication should learn the best practices for implementing passwordless authentication and which factors fit them best.

By Gary Olsen • June 16, 2020

Despite glitches, SAP shines light on intelligent enterprise at Sapphire

Technical troubles marred the start of SAP Sapphire Now Reimagined, but CEO Christian Klein was largely successful in defining the SAP intelligent enterprise, according to experts.

By Jim O'Donnell • June 16, 2020

What do SAP leadership changes signify for company strategy?

SAP recently announced that Jennifer Morgan was no longer co-CEO and that Christian Klein would take the helm. Learn what that means for the company's strategy.

By James Kofalt • June 16, 2020

Honeywell Forge-SAP combo improves smart building management

SAP Cloud for Real Estate integrates with Honeywell Forge autonomous buildings platform to help improve energy efficiency in buildings.

By Jim O'Donnell • June 16, 2020