Enterprise Software: Page

Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud

Talkdesk refocuses it CCaaS suite on customer experience by adding 20 features, including virtual agents and remote work features for contact center agents.

By Don Fluckinger • May 15, 2020

At long last, Microsoft Teams to get multiwindow support

Microsoft Teams is finally getting multiwindow support to help with multitasking.

By Jonathan Dame • May 15, 2020

Oracle Analytics for Cloud HCM gives new capabilities to HR

The newly released tool is designed to give HR managers more ability to run their own analytics and merge employee data with finance data in new ways.

By Patrick Thibodeau • May 15, 2020

Parallels RAS pushes remote work flexibility

Industry observers say Parallels RAS' speed of deployment, ease of use and compatibility with varying devices helps businesses retain remote work flexibility.

By Mike Gleason • May 15, 2020

SAP HANA database turns 10

In this Q&A, SAP's Gerrit Kazmaier discusses how the SAP HANA database has become the platform to enable the intelligent enterprise by combining transactional and analytical data.

By Jim O'Donnell • May 15, 2020

Building customer relationships is central to loyalty

Raghu Kalé's book, Loyalty and Sacrifice, discusses what it means for businesses to build relationships and create true customer loyalty -- going beyond repeat sales.

By Sarah Amsler, Striking Ideas LLC • May 14, 2020

Slack and Zoom integration drives Skype’s decline

In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors.

By Katherine Finnell • May 14, 2020

Cisco looks to close gaps in Webex Teams video conferencing

Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.

By Jonathan Dame • May 14, 2020

Video conferencing security and why it’s so hard to attain

As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?

By Tsahi Levent-Levi • May 14, 2020

Adobe releases AI tools for sales, marketing and e-commerce

Adobe beefs up its AI tools for Experience Platform, including a customer intelligence tool and ones for leads, content matching, channel monitoring and customer journeys.

By Don Fluckinger • May 14, 2020

6 key benefits of headless commerce

Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience.

By Andrew Froehlich • May 13, 2020

How Telus International addressed remote work challenges

Telus International CTO Jim Radzicki credits Google Cloud for the firm's rapid deployment of remote work technology, like virtual desktops, in the face of the pandemic.

By Mike Gleason • May 13, 2020

Managed cloud ERP services keep businesses afloat in crisis

In this Q&A, Ryan Etinson of Syntax discusses why companies that use a managed cloud services provider for their ERP systems don't have to worry about system stability.

By Jim O'Donnell • May 13, 2020

Dell XPS 13 (2020) review: The best Windows 10 laptop

The Dell XPS 13 is more expensive than other Windows 10 laptops, but is it worth it? Its impeccable design, stunning display and impressive spec sheet suggest yes, at least on paper.

By Jamison Cush • May 13, 2020

Cornerstone takes next steps in Saba acquisition

Following its acquisition of Saba Software, Cornerstone OnDemand is appointing Saba's CEO, Phil Saunders, as its new leader. Product integrations are planned.

By Patrick Thibodeau • May 13, 2020

Salesforce coronavirus contact tracing platform goes national

Salesforce gets involved in state and local health authorities' coronavirus contact tracing efforts in New York City, Rhode Island, Massachusetts, California and Louisiana.

By Don Fluckinger • May 12, 2020

How speech analytics can benefit call centers

Speech analytics software in call centers helps organizations pinpoint areas of weakness to address in an effort to improve customer experience and efficiency.

By Scott Sachs • May 12, 2020

How to safely stop unnecessary Windows 10 services

Windows 10 comes with a lot of services, but not all of them are necessary. Consider stopping unnecessary Windows 10 services to boost performance and security.

By Stephen Bigelow • May 12, 2020

4 ways CX is central to digital transformation in retail

Digital transformation initiatives in businesses can help drive sales, increase customer engagement and retention, and improve the customer experience.

By Andrew Froehlich • May 12, 2020

Top iOS 13 mobile device management features for IT

The new iOS 13 mobile device management features Apple introduced help IT with device enrollment and other tasks, but IT must determine how these features fit into its plans.

By Jack Gold • May 11, 2020

How can CPaaS technology support remote work?

CPaaS technology offers a lot of benefits, but it's not a quick fix for enterprises considering how they might use it to support increasing amounts of remote workers.

By Tsahi Levent-Levi • May 11, 2020

Salesforce adds contact tracing, employee wellness to Work.com

The hub uses a number of tools like response management, employee wellness assessment and shift management to help companies reopen and bring employees back to their offices.

By Taylor Driscoll • May 8, 2020

SAP App Center a bridge between ISVs and customers

SAP customers and ISV application developers describe how they use the SAP App Center to find and deploy useful, integrated and technically validated SAP apps.

By Jim O'Donnell • May 8, 2020

Pega adds unified messaging to customer case management

Pega Customer Service Unified Messaging Edition, built from last year's In The Chat acquisition, adds omnichannel messaging to the company's customer support cloud platform.

By Don Fluckinger • May 8, 2020

MobileIron purchase looks to ease mobile app deployment

MobileIron says its purchase of Incapptic Connect will make the enterprise app deployment process easier. Experts say the move could benefit IT pros.

By Mike Gleason • May 8, 2020