Enterprise Software: Page

Evaluating video conference options: BYOC, kits, appliances

The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work.

By Irwin Lazar • March 10, 2020

A look at Citrix Gateway vs. Citrix Gateway Service

The features and functionality of Citrix Gateway and Citrix Gateway Service products may be confusing. Jo Harder delves into the difference between the two, as well as reasons to choose one over the other.

By Jo Harder • March 10, 2020

Video key to coronavirus business continuity planning

Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.

By Irwin Lazar • March 9, 2020

Salesforce adds new features to Trailhead Live and Go mobile app

Trailhead Live now features a live chat option and is available on Trailhead Go. While the mobile app fills a need, users still gravitate toward the desktop version.

By Sarah Amsler • March 9, 2020

Amazon chatbots to employ neural networks for CX

Amazon tests neural network bots to help site customers and human agents more quickly identify answers to refund and order-cancellation questions.

By Don Fluckinger • March 6, 2020

Should you buy communication APIs from a UC or CPaaS vendor?

Organizations can deploy communication APIs from their UC provider or a stand-alone CPaaS provider. Learn why communication requirements will influence the vendor decision.

By Tsahi Levent-Levi • March 6, 2020

Coronavirus impact: Businesses forced to rely on video conferencing

Companies are missing opportunities to connect on a more personal level with customers and partners as the coronavirus outbreak forces them to rely more heavily on video conferencing.

By Jonathan Dame • March 6, 2020

Remote work shift may boost SaaS management platforms

The rapid rise of remote work, thanks to the coronavirus, may spur interest in tools that can measure employee productivity, such as SaaS management platforms.

By Patrick Thibodeau • March 6, 2020

Manufacturing outlook hopeful despite recession fears

A new survey of midmarket manufacturing CFOs shows that most anticipate increases in revenue and profitability in 2020, in the face of an expected economic slowdown.

By Jim O'Donnell • March 5, 2020

The 3 benefits of maintaining T1 and E1 lines

T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links.

By Kevin Tolly • March 5, 2020

Coronavirus could spur desktop-as-a-service adoption

Some organizations -- like a city in California and a university in Australia -- have turned to desktop as a service in the face of disruptions like the coronavirus.

By Mike Gleason • March 5, 2020

As remote work tools deploy, next task is behavioral

The coronavirus could provide a major incentive to work remotely. The shift may have long-lasting impacts, as managers and employees get comfortable with virtual work.

By Patrick Thibodeau • March 5, 2020

AR and VR for business: Where is EUC today?

We start with a look at VMware’s Spatial Computing group and Workspace ONE’s management capabilities.

By Rachel Berry • March 5, 2020

Enhanced BlackBerry Spark strives for zero-trust security

With a bolstered unified endpoint security layer, announced at last week's RSA Conference, BlackBerry Spark wants to bring zero-trust security to a broad swath of devices.

By Mike Gleason • March 4, 2020

How to choose the right ERP project team: 5 secrets to success

Without the right people on your ERP project team, your implementation is doomed to fail. Here's how you should structure roles and responsibilities.

By George Lawton • March 4, 2020

Zendesk Sunshine CRM, social media upgrades released

Zendesk upgraded Sunshine CRM and Support platforms to manage digital customer conversations, and added e-commerce tools that enable agents to work through order and payment issues.

By Don Fluckinger • March 4, 2020

6 key considerations for outsourcing HR functions

Before deciding to outsource your HR department, take a look at these considerations, including cost, regulations and length of contract.

By Luke Marson • March 4, 2020

Bias and diversity in the gig economy: What HR should know

With the war for talent in full swing, ignoring bias issues that affect gig and freelance workers is a mistake. Experts share helpful advice to how HR can get proactive.

By Mark Feffer • March 4, 2020

4 ways to create an effective personalization strategy

Creating a personalization strategy can ensure that businesses offer the best possible experience to customers, with simple yet effective interactions.

By Demetra Edwards • March 4, 2020

4 ways to implement HR support for remote employees

HR can support employees who work from home so they feel more motivated and included, and in turn, stay productive. These four tips for managing remote employees can help.

By Rachel Meltzer • March 2, 2020

Connected worker platforms bring people into digital transformation

A dairy production company is using a connected worker platform to fill in the gaps of ERP and manufacturing systems and tie in front-line workers to its digital transformation.

By Jim O'Donnell • March 2, 2020

What’s new in Login VSI Login Enterprise?

Employee experience is just one of several factors driving a wave of monitoring buzz.

By Jack Madden • March 2, 2020

Windows 10X OS may be a preview of features to come

Microsoft is aiming its new Windows 10X OS at dual-screen devices such as the Surface Neo, but it could have a big impact on the enterprise if its features migrate to mainline Windows.

By Mike Gleason • Feb. 28, 2020

Microsoft antivirus software for Android, iOS a reflection of the times

The announcement of Microsoft antivirus software Defender on Android and iOS caused some puzzlement, but experts said the move recognizes the current security landscape.

By Mike Gleason • Feb. 28, 2020

Determining the business benefits of CPaaS use cases

Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs.

By Irwin Lazar • Feb. 28, 2020