Enterprise Software: Page

Totango introduces customer success tool Dynamic Assignment

Dynamic Assignment is a new feature in the Totango Spark that allows service providers to quickly sift through customer success managers to find one who will exactly fit a customer's needs.

By Taylor Driscoll • Jan. 29, 2020

Endpoint security key asset in $1.42B OpenText Carbonite acquisition

OpenText's chief product officer discusses how the recently acquired Carbonite -- which had recently acquired Webroot -- fits into the content services provider's product roadmap.

By Don Fluckinger • Jan. 29, 2020

Attrition reduction is leading goal in HR trends report

The way to keep millennials around is through better pay, according to a new LinkedIn study. And compensation remains a top attrition-reducing tool all around, but it's not necessarily the most important one.

By Patrick Thibodeau • Jan. 29, 2020

Cisco to release add-on for Webex meeting transcription

A new transcription service from Cisco will help users take notes during Webex meetings.

By Jonathan Dame • Jan. 29, 2020

Navigating the Registry Editor for Windows 10 desktop admins

The Windows 10 registry stores some critical desktop settings that IT pros should know how to edit, alter or even delete to provide end users the optimal desktop experience.

By Robert Sheldon • Jan. 28, 2020

IGEL Disrupt 2020: My initial report

Windows Virtual Desktop support is officially available; IGEL is working on Workspace ONE and Intune integration.

By Jack Madden • Jan. 28, 2020

Early use of AI for finance focused on operations, analytics

CFOs are automating repetitive processes in accounts payable and reporting; widespread use of AI in finance is not likely in the near term. Here's a look at the issues.

By David Essex • Jan. 28, 2020

Why is live enterprise video streaming use expanding?

Live enterprise video use is growing. Learn how changes in culture and technology are encouraging organizations to embrace more livestreaming use cases.

By David Maldow • Jan. 28, 2020

Imprivata acquires GroundControl, the unique iOS management tool that augments MDM

GroundControl can “image” iOS devices and configure settings that MDM can’t touch, and enables shared device usage.

By Jack Madden • Jan. 28, 2020

4 contact center trends that drive customer experience

Modern contact centers are making a variety of improvements, such as incorporating AI and chatbots. Learn about four contact center trends that are poised to improve CX.

By Erica Mixon • Jan. 27, 2020

How does AI for meetings improve collaboration?

Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.

By Jon Arnold • Jan. 27, 2020

What’s the difference between ECM vs. content services?

Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work.

By Geoffrey Bock • Jan. 27, 2020

Retail facial recognition and eye tracking the next tech wave, maybe

Biometric data is the last frontier of the shopping experience, as eye-tracking and facial recognition technologies slowly weave their way into the retail tech stack.

By Don Fluckinger • Jan. 24, 2020

Last-mile delivery challenges in the age of omnichannel

The last-mile delivery problem is getting more difficult as customers demand lightning-speed product fulfillment. Here's hope.

By Linda Rosencrance • Jan. 24, 2020

Finance transformation efforts soar with cloud ERP

Although some CFOs resist moving financials to the cloud, the process can help streamline processes and save money. Here's a look at what's involved.

By George Lawton • Jan. 24, 2020

IoT and the customer experience: What to expect in 2020

Consumers are finding themselves increasingly surrounded by technology that talks to each other. See how retail is incorporating IoT and affecting customer experience.

By Scott Robinson • Jan. 24, 2020

6 candidate journey mapping secrets savvy recruiters know

A journey map can be a critical tool for uncovering what it takes to provide your candidates with great experiences. Here's advice on how to use it the right way.

By Pam Baker • Jan. 24, 2020

6 ideas to consider before making a C/4HANA SAP cloud migration

Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration.

By George Lawton • Jan. 24, 2020

SAP S/4HANA migration should be business-driven

In this Q&A, Ekrem Hatip of Syntax Systems discusses what SAP customers need to consider as they embark on an SAP S/4HANA migration. It should be driven by business, not IT needs.

By Jim O'Donnell • Jan. 24, 2020

How to monitor user-generated content in a video world

User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.

By Micah Levine • Jan. 24, 2020

Microsoft faces hurdles in selling Teams to first-line workers

Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said.

By Jonathan Dame • Jan. 24, 2020

Windows 7 sunset gives PC market a boost in 2019

Does the growth of the PC market in 2019 reflect an increased appetite for the devices? Experts discuss the PC's role in the workplace and the influence of the Windows 7 sunset.

By Mike Gleason • Jan. 24, 2020

Sophos adds mobile threat defense app to Intercept X line

Intercept X for Mobile is compatible with iOS and Android devices, as well as Chrome OS and Chromebooks. It offers privacy protection, authentication and other security features.

By Taylor Driscoll • Jan. 23, 2020

EG Enterprise v7 focuses on usability, user experience monitoring

New features in EG Enterprise v7, set to launch soon, enable simulated and real user monitoring, automated diagnosis and new dashboard and visualization features.

By Taylor Driscoll • Jan. 23, 2020

Critical tips for managing contingent workers

Contingent workers save companies both time and money, so it's important to manage them in a win-win way. Here is what HR teams and employers can do to make sure that happens.

By Mark Feffer • Jan. 23, 2020