Enterprise Software: Page

8x8 launches small-business phone system 8x8 Express

Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing.

By Tanner Harding • July 25, 2019

VaaS and USB video drive video conferencing market growth

As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.

By Micah Levine • July 25, 2019

How blockchain energy consumption affects supply chains

Blockchain's use of energy is proving to be a problem in supply chains, but why? Experts are diving into the issue and providing insight on two key factors: computation and speed.

By George Lawton • July 25, 2019

How the Intune App Wrapping Tool works for Android

Mobile application wrapping is an effective way to deploy policies that can't normally interact with an app. Learn how IT can use Intune's wrapping tool on Android apps.

By Peter van der Woude • July 25, 2019

Customer success strategies stoke CRM engagement

Salesforce and other CRM providers use active customer service to increase customer engagement, solve concerns, train users and -- eventually -- bring in repeat business.

By Albert McKeon • July 24, 2019

Quest Software updates endpoint management products

KACE Systems Deployment Appliance 7.0 and KACE Systems Management Appliance 9.1 are both now available from Quest Software to enable IT admins to manage devices in a network.

By Tanner Harding • July 24, 2019

EtherLabs launches AI Slack integration for video calls, meetings

EtherMeet by EtherLabs combines AI, video conferencing and messaging platform Slack to enhance team collaboration, particularly for remote and long-distance employees.

By Sabrina Polin • July 24, 2019

Salesforce Essentials adds direct messaging channels, telephony

Salesforce expands its small-business offering with tools to facilitate customer conversations on Facebook Messenger, Instagram, YouTube and web chat.

By Don Fluckinger • July 24, 2019

Beta tester imagines financial modeling software future

The Seattle Sounders FC's finance department is testing new anomaly detection capabilities in Adaptive Insights, but it also wants to see external data used to probe anomalies.

By Patrick Thibodeau • July 24, 2019

How to create an answer file, skip OOBE in Windows 10 install image

One part of the Windows 10 installation process you must know how to automate is the out-of-box experience. It starts with creating an answer file.

By Ed Tittel, Kari Finn • July 24, 2019

Integrated platform supports digital finance transformation

Integrating digital technology is a challenging step in transforming financial operations. Investment firm The Carlyle Group turned to a CPM platform to help achieve its goals.

By Linda Rosencrance • July 24, 2019

Litmus email platform adds cloud integration, privacy protection

The Litmus update enables marketers to import email files from cloud storage services -- including Dropbox, Google Drive and Microsoft OneDrive -- and adds privacy protection.

By Sabrina Polin • July 24, 2019

End users will make or break an Office 365 migration

When migrating to Office 365, IT admins need to keep the end users in mind. That was the big takeaway from a training session at a Virtual Technology User Group event in Maine.

By Jesse Scardina • July 24, 2019

How can IT approach a cloud-based unified communications migration?

Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.

By Jon Arnold • July 23, 2019

Workplace by Facebook increases monthly prices

Facebook will boost monthly fees for Workplace by Facebook but offer a discount to so-called front-line workers, such as baristas, warehouse workers and hospital staff.

By Jonathan Dame • July 23, 2019

5 tips to improve personalization with machine learning

Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization.

By Scott Robinson • July 23, 2019

Investis Digital Connect.ID, a CMS suite, launched

Connect.ID is composed of Connect.ID Platform and Connect.ID Intelligence. It is designed to enable enterprises to build business websites more efficiently.

By Tanner Harding • July 22, 2019

Microsoft Teams voice lacks 5 key cloud calling features

While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.

By Reda Chouffani • July 22, 2019

Change management strategies for HRMS implementation

Before you roll out a new HRMS, be sure to communicate the changes to employees and provide them with multiple resources to help them learn how to use the new system.

By Eric St-Jean • July 22, 2019

How Apple iOS 13 device management features benefit IT

Organizations with Apple mobile devices should prepare for the new iOS 13 device management features, such as user enrollment and Managed Apple IDs for Business.

By John Powers • July 22, 2019

3 ways snackable content creates relevant digital experiences

Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.

By Geoffrey Bock • July 22, 2019

Apple and Google simplify BYOD management with new OSes

IT must weigh user privacy and endpoint security when it shapes its BYOD policies. Luckily, new features in iOS 13 and Android Q make this balance easier for IT to strike.

By Colm Warner • July 19, 2019

Eliminating bias in AI is no easy feat, but fixes do exist

As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in.

By Mark Feffer • July 19, 2019

Immigrant visa reform poised to complicate hiring plans

Legislators plan to act on a bill that will remove per-country caps for immigrant workers, making it more difficult for companies to hire skilled employees from certain countries.

By Patrick Thibodeau • July 19, 2019

8x8 Inc. acquires Wavecell, expanding reach, CPaaS services

8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities.

By Tanner Harding • July 19, 2019