Enterprise Software: Page

Skype for Business 2019 nudges users to cloud

Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023.

By Jonathan Dame • July 27, 2018

How to make the single-tenant vs. multi-tenant cloud ERP choice

Choosing between single-tenant and multi-tenant cloud requires understanding what each offers and which factors are most important for your organization. Here's a look.

By George Lawton • July 27, 2018

How are contact center vendors using APIs?

APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.

By Tsahi Levent-Levi • July 27, 2018

For HR software implementation, ponder training document options

With an HR software rollout in mind, review the pros and cons of an organization using its own training documentation, a vendor's material or a combination of both approaches.

By Eric St-Jean • July 27, 2018

OpenText-Salesforce integration gaining momentum

An Australian life insurance company, given an opportunity to start anew with IT, chooses Salesforce as interface to deep OpenText content repository.

By Don Fluckinger • July 26, 2018

Cloud ERP systems complicate deployment options

The cloud has increased the options for running ERP systems, but also the complications. Companies should consider their business needs before selecting a deployment option.

By Beth Stackpole • July 26, 2018

VDI shops mull XenDesktop vs. Horizon as competition continues

Citrix still holds a large advantage in the desktop virtualization market, but several factors could allow VMware's market share to grow.

By Eddie Lockhart • July 26, 2018

Four questions for virtual app and desktop deployment

Choosing a virtual desktop delivery method and determining how to host desktops and applications are just two enterprise workstation decisions IT must make.

By John Powers • July 26, 2018

Vendors race to adopt Google Contact Center AI

Google has entered the contact center market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors, including Cisco and Genesys, were quick to adopt Google Contact Center AI.

By Jonathan Dame • July 26, 2018

Three ways to prioritize mobile app maintenance

Mobile apps shouldn't be left by the wayside once development is over. Follow these best practices to make sure a mobile app succeeds from start to finish.

By Erica Mixon • July 26, 2018

ComplyRight data breach affects 662,000, gets lawsuit

ComplyRight, an HR and tax services firm, was hit with a data breach that affected 662,000 people. It has also prompted a lawsuit by a person whose data was breached.

By Patrick Thibodeau • July 26, 2018

Recruiting tech turns to text messaging, resumeless apps

The younger generation likes text messaging and may not be big fans of the resume. Recruiting tech vendors are trying to make their platforms more appealing to these age groups.

By Patrick Thibodeau • July 25, 2018

Combat mobile device security threats at home and abroad

Employees that travel for business face a higher risk of a mobile security breach. Take these steps to ensure that your mobile device fleet is secure.

By Kevin Beaver • July 25, 2018

Apple Business Chat adds Cisco as partner

Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.

By Jonathan Dame • July 25, 2018

Tea Forte steeps value from new B2C CRM

B2B CRM vendors like Marketo and Salesforce have tailored their wares for consumer-facing businesses, but B2C CRM vendor Zaius proved to be the right cup of tea for one company.

By Anna Fiorentino • July 24, 2018

New WorkJam app aims at preventing nurse burnout

Burned out nurses don't make for healthy hospitals and medical practices. A targeted effort from the makers of the WorkJam app hopes to solve that problem.

By Valerie Silverthorne • July 24, 2018

Get to know enterprise patch management tools

Unpatched software and OSes can create a huge security hole in any organization. IT should know what tools can fill in the gaps.

By Kevin Beaver • July 24, 2018

LinkedIn Talent Insights aimed at workforce planning

Eric Owski, head of product for Talent Insights at LinkedIn, explains the difference between Talent Insights and LinkedIn Recruiter.

By Patrick Thibodeau • July 23, 2018

Are the protocol wars over? 2018 Edition, part 2: New use cases & competition

A look at new remote display protocol use cases, and who might be winning.

By Rachel Berry • July 23, 2018

Mindfulness technology helps companies bolster worker well-being

In discussing how to bring mindfulness programs into enterprises, vendors explain details on what works for employees, how technology can help and a few cautions.

By George Lawton • July 20, 2018

Salesforce Datorama acquisition to bolster Marketing Cloud

Salesforce continues piecing together its Marketing Cloud -- this time with the $800 million acquisition of Datorama, an AI marketing software company.

By Jesse Scardina • July 20, 2018

Microsoft adds live broadcasting software to Teams

Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.

By Jonathan Dame • July 20, 2018

Plan your mobile cross-platform app development process

The decision to create a cross-platform mobile app is only the first step for IT. Here, explore the options of tools to use and how to test the app.

By Kristen Gloss • July 20, 2018

Unpack the role of Google’s Flutter app dev framework

Google's new cross-platform framework, Flutter, could threaten Android's existence. Explore three theories about why the company developed its new tool.

By Vasiliy Zukanov • July 19, 2018

Missions acquisition will simplify Slack integrations

Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.

By Jonathan Dame • July 19, 2018