Enterprise Software: Page

iPad

The iPad is a touchscreen tablet PC made by Apple.

By Paul Kirvan • March 5, 2025

Microsoft rolls out sales agents, connector to Salesforce

Microsoft joins the autonomous sales agent fray.

By Don Fluckinger • March 5, 2025

Salesforce banking on autonomous agents with Agentforce 2dx

Salesforce keeps up torrid pace for agentic AI development.

By Don Fluckinger • March 5, 2025

What is a smart city?

A smart city is a municipality that uses information and communication technology to increase operational efficiency, share information with the public and improve the quality of government services and citizen welfare.

By Sharon Shea, Gavin Wright, Ed Burns • March 4, 2025

What is BitLocker?

BitLocker Drive Encryption, or BitLocker, is a Microsoft Windows security and encryption feature included with certain Windows versions.

By Mary Shacklett, Alexander Gillis • March 4, 2025

Customer success vs. account management: How do they differ?

Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue.

By Tim Murphy • March 4, 2025

Comparing the Linux kernel vs. the Windows kernel

There are many factors that will help desktop administrators select the right OS for a given situation, and one of them is the underlying architecture and kernel of each OS.

By Damon Garn • March 3, 2025

What to include in an RFP for an OMS, with template

A request for proposal can help save software buying teams time because they receive most, if not all, of the data they'll need to make a vendor selection. Learn more.

By Paul Kirvan • Feb. 28, 2025

How to troubleshoot when Outlook is not working on Android

A few common issues can keep workers from accessing and using Outlook on mobile. Learn how to fix Outlook problems on an Android phone or tablet.

By Brien Posey • Feb. 28, 2025

Salesforce Agentforce AI update targets healthcare

Salesforce customizes Agentforce for clinical care, public health and pharmaceuticals.

By Don Fluckinger • Feb. 28, 2025

ATS vs. CRM: What’s the difference?

While ATSes and CRMs are both part of the recruiting process, each system focuses on different parts of the candidate journey. Learn more about the differences between the two.

By Eric St-Jean • Feb. 28, 2025

Understanding Windows kernel structure and why it matters

The kernel is key to Windows desktops, and when something goes wrong with it, the whole OS can break. Learn how the kernel functions to inform the ways to fix any issues.

By Ed Tittel • Feb. 27, 2025

Data, training complexities make DIY AI agents difficult

Agentic AI is complex, so choose your development path carefully.

By Don Fluckinger • Feb. 27, 2025

Top 10 loyalty program management software options

Loyalty programs have come a long way from the days of pasting green stamps into booklets and redeeming them for rewards. These 10 tools can bring these programs into modern day.

By Christine Campbell • Feb. 27, 2025

Study: Workers will trade 25% of pay for remote, hybrid jobs

Tech workers would take a pay cut for hybrid or remote jobs, but employers aren't lowering wages, suggesting that high demand isn't driving pay down.

By Patrick Thibodeau • Feb. 26, 2025

Mapping how digital twin technology can work with UC

Digital twin technology can help organizations more accurately plot the effectiveness of their UC infrastructure. But there is still a lot to learn about the concept.

By Venus Kohli • Feb. 26, 2025

Understanding virtual desktops vs. virtual machines

Virtual machines are similar to virtual desktops, but they have some key differences. They rely on one another to host and deliver resources to end users.

By Helen Searle-Jones • Feb. 25, 2025

8 use cases for generative AI in finance

Generative AI's data analysis capabilities and ability to help improve reports can help simplify some aspects of a finance department's operations. Learn more.

By Donald Farmer • Feb. 25, 2025

How do virtual desktops work?

Virtual desktops and the underlying virtual machines are a critical part of many organization's end-user technology stacks, so admins need to understand the basics of how they work.

By Gary Olsen • Feb. 25, 2025

Salesforce, Google ink $2.5B deal to bring Gemini to Agentforce

The deal gives Salesforce customers multi-cloud and LLM flexibility.

By Don Fluckinger • Feb. 25, 2025

Connected workspace apps improve collaboration management

Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.

By Irwin Lazar • Feb. 25, 2025

How to check and verify file integrity

Organizations planning content migrations should verify file integrity to make sure files weren't corrupted during the move. File validation can keep critical data secure.

By Jordan Jones • Feb. 25, 2025

7 advantages of OCR for data entry

OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service.

By Jordan Jones • Feb. 25, 2025

What is voice of the customer? A guide to VOC Strategy

Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences.

By Nick Barney, Kinza Yasar, Sarah Amsler • Feb. 25, 2025

How to use ChatGPT for customer service

Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots.

By Tim Murphy • Feb. 25, 2025