Enterprise Software: Page

Zoom takes on Anthropic’s AI assistant for Contact Center

The video and collaboration platform vendor has allied with OpenAI spinoff Anthropic and is integrating Anthropic's chatbot, Claude, for a decentralized approach to training AI.

By Mary Reines • May 17, 2023

SAP Business AI and sustainability dominate Sapphire

The new SAP Business AI, which embeds AI into a number of SAP products, and new SAP sustainability products including its 'green ledger' highlighted the first day of SAP Sapphire.

By Jim O'Donnell • May 16, 2023

What are the benefits of a knowledge base?

As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency.

By Tim Murphy • May 16, 2023

human resources (HR) generalist

A human resources generalist is an HR professional who handles the daily responsibilities of talent management, employee onboarding, and administering compensation and benefits plans for the human resources department.

By Nick Barney, Emma Snider, Scott Wallask • May 16, 2023

Why sustainability improves recruitment, retention

Publicizing sustainability efforts can help a company with employee recruitment. Learn how sustainability is also affecting retention, as well as some best practices for HR leaders.

By David Beck • May 16, 2023

SAP’s new CX tools for retailers include generative AI assistant

The vendor's new tools include Digital Assistant for better personalization, accelerators to use customer data to improve CX, and a platform to sell excess products on the market.

By Mary Reines • May 16, 2023

SAP’s next step for CRM? Industry-oriented CX

SAP has tightened its approach to CX, providing a composable architecture designed for specific industries that shifts away from competing with market leaders such as Salesforce.

By Jim O'Donnell • May 15, 2023

Should your company start a spot bonus program?

A spot bonus program can positively affect employee experience as long as spot bonuses are delivered quickly yet sparingly. Learn some spot bonuses best practices.

By Carolyn Heinze • May 15, 2023

remote wipe

Remote wipe is a security feature that allows a network administrator or device owner to send a command that remotely deletes data from a computing device.

By Ben Lutkevich, Alexander Gillis • May 15, 2023

Migrating from Slack: Inside the trend and spend

The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack.

By Will Kelly • May 12, 2023

Tips and tools to help you write emails with AI

Emails can be taxing, but are vital to give the right impression. Using concise text and the right tone can make all the difference, and AI can help make the email process easier.

By Amanda Hetler • May 12, 2023

speech analytics

Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance.

By Jacqueline Biscobing • May 12, 2023

AI, cloud and networks set to take SAP Sapphire stage

SAP Sapphire 2023 will be dominated by news about generative AI, but SAP needs to clarify information around S/4HANA Cloud and prove its products help customers solve problems.

By Jim O'Donnell • May 11, 2023

How to exit kiosk mode on any OS

Manually exiting kiosk mode is still necessary in the age of mobile device management for convenience and when it's time to remove kiosks at their end of life.

By Will Kelly • May 11, 2023

telecommuting

Telecommuting allows an employee to complete work assignments from outside the traditional workplace using telecommunications tools such as email, phone, chat and video apps.

By Kinza Yasar • May 11, 2023

employee lifecycle

The employee lifecycle is a human resources model that identifies the different stages a worker advances through in an organization and the role HR plays in optimizing that process.

By Shraddha Kakade, Alexander Gillis • May 11, 2023

How to build a WordPress knowledge base

A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases.

By Laurence Hart • May 11, 2023

Google adds Adobe’s image generator, Firefly, to Bard

The AI-backed chatbot will have artmaking abilities with Firefly, an image generator that was trained on hundreds of stock images to avoid copyright infringement.

By Mary Reines • May 11, 2023

What are RDS CALs and how should IT use them?

IT teams rely on CALs to ensure that RDS users are properly licensed for their sessions, so they should know how to work with them and what different options they present.

By Earl Follis, Ed Tittel • May 11, 2023

Top 10 SMS marketing best practices

Customers may be willing to opt into receiving texts from a brand, but marketers should follow various best practices to ensure they don't overload or overstep with customers.

By David Weldon • May 11, 2023

terminal server

A terminal server, also known as a communication server, is a hardware device or server that provides terminals -- such as PCs, printers and other devices -- with a common connection point to a local or wide area network (WAN).

By Brien Posey • May 11, 2023

mobile workforce management (MWM)

Mobile workforce management (MWM) is a category of software and related services used to manage employees working outside the company premises; the term is often used in reference to field teams.

By TechTarget Contributor • May 11, 2023

Generational marketing explained: Everything you need to know

Marketers need to meet consumers on the platforms with which they are most comfortable, whether that be print, digital or a combination of the two.

By Griffin LaFleur • May 10, 2023

Zendesk out with generative AI-supported tools for better CX

In partnership with ChatGPT creator OpenAI, the customer service vendor introduces smart CX tools such as sentiment analysis for faster workflows and bots for contextual replies.

By Mary Reines • May 10, 2023

PCoIP (PC over IP)

PC over IP (PCoIP) is a remote display protocol that Teradici developed for delivering remote desktops and applications to endpoints.

By Alyssa Provazza • May 10, 2023