Enterprise Software: Page

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    Opinion // The Digital Experience

    Smart brands will change approach to marketing email, cookies

    You'd think marketers got the hint to move past third-party cookies and marketing emails once Google, Apple and regulators all stepped in to protect consumers. Not yet.

    By • April 28, 2022
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    Bookshelf

    Rethinking asynchronous communication in remote work

    Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.

    By Katherine Finnell, The Pragmatic Programmers LLC • April 28, 2022
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    Bookshelf

    Remote work effectiveness requires adjusting expectations

    Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.

    By Katherine Finnell • April 28, 2022
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    Salesforce-Slack sales, marketing, service integrations in beta

    Slack integration apps for Salesforce Service Cloud, Sales Cloud and Marketing Cloud move into beta; MuleSoft takes on API management and governance.

    By • April 27, 2022
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    Qualtrics hardwires sentiment analysis into contact center tools

    Qualtrics beefs up its contact center offering by embedding new sentiment detection tools as well as social listening across review sites, social media and other digital channels.

    By • April 27, 2022
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    Salesforce pushes automation for Slack

    Salesforce's low-code automation tool Flow and programming language Apex will soon work on Slack. The company said the move will help workers avoid rote tasks.

    By Mike Gleason • April 27, 2022
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    Enterprise accounting software explained

    Evolving companies often turn to enterprise accounting software, especially when they grow out of SMB software, but aren't yet ready for a complex ERP system.

    By Bob Violino • April 27, 2022
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    ‘Trust but verify’ may boost employee productivity monitoring

    For some firms, employee productivity monitoring tools are part of a trust-but-verify approach to the adoption of remote work, four-day workweeks and flexible hours.

    By • April 26, 2022
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    Robots in manufacturing help Cheer Pack meet labor needs

    Cheer Pack, which makes spouted pouches, uses an IFS ERP system to manage a team of robots in its manufacturing operations, saving on labor and eliminating mistakes.

    By Jim O'Donnell • April 26, 2022
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    Exploring the benefits of enterprise accounting software

    Enterprise accounting software benefits extend beyond balancing the books, with many advanced products perfect for companies not yet ready for full-on ERP.

    By Bob Violino • April 26, 2022
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    Guide to virtual reality in HR

    6 potential uses for VR during onboarding

    VR can potentially help improve the onboarding process for employees. Learn some ways HR departments can use the technology when a new employee joins the company.

    By • April 25, 2022
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    AI virtual assistant grooms skier experience at Snowbird

    Using an AI-powered chatbot designed with the friendly likenesses of avalanche dogs, the famed Utah ski resort is able to quickly respond to customers' questions.

    By • April 25, 2022
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    Microsoft bolsters Teams Operator Connect options

    Microsoft plans to bring more telephone companies into its Teams Operator Connect program. The initiative pairs telcos with integrators experienced with Teams telephony.

    By Mike Gleason • April 22, 2022
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    Retailer: Informed humans still the hottest e-commerce trend

    Sweetwater, the largest online audio gear and musical instrument retailer, uses AI to augment -- not replace -- its agents. Mike Clem, chief growth officer, explains why.

    By • April 22, 2022
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    Uniting the enterprise with integrated UCaaS and CCaaS

    UCaaS vendors take on cloud contact center market share

    As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.

    By Katherine Finnell • April 21, 2022
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    public-private partnership (PPP)

    A public-private partnership (PPP) is a funding model for public infrastructure projects and initiatives such as a new telecommunications system, public transportation system, airport or power plant.

    By Katie Terrell Hanna • April 20, 2022
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    Expert Advice // Windows 365: what Microsoft customers need to know

    Windows 365 compared to Windows 10

    Organizations may look at Windows 365 as a clear improvement from an administrative perspective, but a traditional Windows physical desktop environment still has its perks.

    By • April 19, 2022
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    What is Adobe Experience Cloud? CRM platform overview

    Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies.

    By Kurt Marko, T.J. Houpes • April 18, 2022
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    Microsoft responds to cloud antitrust complaints

    Microsoft has drawn antitrust scrutiny for rules that make it more expensive to run Windows and Office on rivals' clouds. The company promised a fix but has provided no details.

    By Mike Gleason • April 15, 2022
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    Guide to virtual reality in HR

    VR in recruiting, hiring: Current adoption, future potential

    Virtual reality has the potential to help employers with aspects of hiring and recruiting like skills evaluations. Learn how the technology could improve the candidate experience.

    By • April 15, 2022
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    Marketing to Gen Z takes new tech, channels, strategies

    Gen Z consumers will change the world. Savvy, nimble brands know to give them digital platforms for sharing their values as corporate America catches up to their worldview.

    By • April 15, 2022
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    New Oracle HR tools move employee experience to forefront

    Oracle's new employee experience platform includes features that are designed to encourage employees and managers to keep talking and stay engaged.

    By • April 15, 2022
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    RPC over HTTP

    Remote Procedure Call over HTTP (RPC over HTTP) is a Microsoft protocol that enables Microsoft Outlook clients to access Microsoft Exchange servers over HTTP.

    By • April 14, 2022
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    Network File System (NFS)

    Network File System (NFS) is a networking protocol for distributed file sharing.

    By Peter Loshin • April 14, 2022
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    Expert Advice

    How remote work affects information governance

    As many teams still work remotely, organizations may struggle to manage content. Information governance teams should revisit their policies to ensure proper access and security.

    By • April 14, 2022