Enterprise Software: Page

Zoom bolsters collaboration capabilities beyond video

Zoom became the brand name for video conferencing during the pandemic. The company wants to expand that dominance to other areas of collaboration, like chat and whiteboards.

By Mike Gleason • Sept. 16, 2021

Hybrid meetings, virtual whiteboards clash with outdated rooms

As companies look to integrate virtual whiteboard software into their conference rooms for hybrid meetings, they should start investing in meeting room hardware.

By Luke O'Neill • Sept. 16, 2021

Microsoft offers passwordless login to all customers

All Microsoft customers will be able to replace passwords with biometric identity, security keys or text confirmation to access their Microsoft accounts.

By Maxim Tamarov • Sept. 16, 2021

Salesforce automation tools for 2022: RPA, document ingestion

Salesforce Einstein Automate tools to come next year include RPA, document intake and drag-and-drop process automation.

By Don Fluckinger • Sept. 16, 2021

How can HR support the hybrid workforce?

HR has a crucial role to play in supporting the hybrid workforce. Learn how HR can help organizational leaders ensure success.

By Linda Rosencrance • Sept. 15, 2021

SHRM calls out biased hiring practices at conference

With employee resignations at a record high, HR is facing a reckoning over how it hires and retains employees, said Johnny Taylor, president and CEO of SHRM.

By Patrick Thibodeau • Sept. 15, 2021

Hybrid work strategies fuel Enterprise Connect 2021 topics

Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.

By Katherine Finnell • Sept. 15, 2021

Salesforce Marketing Cloud to get analytics boost

Salesforce to add analytics capabilities and AI tools that spider Salesforce CDP data; Commerce Cloud adds shipping and logistics integration through a FedEx partnership.

By Don Fluckinger • Sept. 15, 2021

Zoom adds video to the contact center

Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.

By Mike Gleason • Sept. 14, 2021

E-signature platforms strengthen document management’s clout

Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their document management systems and smoothing workflows.

By Lisa Morgan • Sept. 14, 2021

Evaluate if Chromebooks are secure enough for business use

Chromebooks are cost-effective endpoints that strip away desktop features for a simple desktop experience. Admins should evaluate if these endpoints are secure enough.

By Gary Olsen • Sept. 13, 2021

ECI Software Solutions adds process ERP firm Deacom to roster

ECI Software Solutions expands its ERP product roster with the acquisition of Deacom, which produces ERP applications for process and batch manufacturers.

By Jim O'Donnell • Sept. 13, 2021

Federal vaccine mandate gives HR new work, risks

President Joe Biden's federal vaccine mandate will put new recordkeeping requirements on businesses and may create problems if employees refuse to comply.

By Patrick Thibodeau • Sept. 10, 2021

Setting up and troubleshooting multiple thin client monitors

Thin clients generally require less attention from desktop administrators, but sometimes, IT needs to intervene to set up or troubleshoot a multiple monitor workstation.

By Jo Harder • Sept. 10, 2021

Windows 11 explained: Everything you need to know

Windows 11 becomes available Oct. 5, but Windows 10 will be supported through October 2025. Here's what you need to know about the newest OS.

By Linda Rosencrance • Sept. 10, 2021

Infosys releases headless commerce services bundle

Infosys breaks down Skava, an e-commerce startup it acquired in 2015, into e-commerce, marketing and merchandising microservices, and renames it Equinox.

By Don Fluckinger • Sept. 9, 2021

Microsoft addresses workforce patterns using Teams, LinkedIn

A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.

By Maxim Tamarov • Sept. 9, 2021

Workday’s Zimit acquisition gives it automated CPQ

Workday invested in Zimit, and later integrated its configure, price and quote software. Now, it's acquiring the company as part of its plan to build enterprise services.

By Patrick Thibodeau • Sept. 9, 2021

Salesforce Service Cloud to add Servicetrace RPA, Slack

Salesforce plans to release features that increase Service Cloud's flexibility for contact centers to manage agents working remotely either part time or full time.

By Don Fluckinger • Sept. 9, 2021

Mobile application management tools balance service and cost

Finding the right mobile application management tool can be challenging. Discover whether it's best to choose a standalone MAM tool over an integrated EMM suite.

By Craig Mathias, Jack Gold • Sept. 9, 2021

Learn how to invite external users to Slack workspaces

Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.

By Katherine Finnell, Packt Publishing • Sept. 8, 2021

The role of document management in hybrid work environments

Document management plays a key role in aiding hybrid workforces, so organizations must ensure their document management strategies enable safe and accessible hybrid collaboration.

By Laurence Hart • Sept. 8, 2021

Acquia acquires Widen digital asset management

DAM is an old idea making a big comeback for marketing teams trafficking in online video. Acquia adds the Widen DAM to its digital experience platform.

By Don Fluckinger • Sept. 8, 2021

Choosing a thin client for remote desktop protocol access

There are plenty of suitable thin client options for RDP environments, but each device has unique characteristics that make it a strong or poor fit for a particular organization.

By Brien Posey • Sept. 7, 2021

Video conferencing miscues can get you fired

A survey found that miscues during video conferences cost businesses money and got employees fired. Most companies have punished employees for video meeting errors.

By Mike Gleason • Sept. 2, 2021